LiveWire in Richmond Virginia is not just the type of company that you want to consider for your…read morehome theater needs, but the type of company that we would all like to work with. The difference is their people which start from the top down with Henry Clifford (henry@getlivewire.com) and one of the key people who have joined him, JD Dessofy. It goes beyond prices and service. They care about you beyond what you would expect. Many companies talk about exceptional customer service - LiveWire lives it. Early in 2014, we signed a contract with Theatre Extreme in Richmond, VA to install a home theater in our new home in Chesterfield. We provided funds to Theatre Extreme as per our contract presumably to purchase the materials and prepare for the installation. As we approached the installation time, we stopped by their store front in Short Pump, and found an empty store with a note on the door that they had gone bankrupt and were out of business. We were devastated. One of their former employees, JD, went above and beyond to find some equipment to help to start the installation. We contacted Henry ad LiveWire, and in his compassion and good businesss sense, he and JD worked with us, many times taking no profit whatsoever, in order to help us complete the project. It's comforting when you deal with businesses who keep their word and do what they say. It's rare when you see these companies go above and beyond. It's truly unbelievable to find a company who will put their own interests aside and work passionately to develop a solution to a problem which they did create nor for which they had any responsibility. It's hard to say enough good things about Henry Clifford and JD Dessofy. They are exceptionally good at what they do and even better people. David DeGonia Chesterfield, Virginia

Great company! We have worked with Livewire twice now and both times been equally impressed. From…read morethe customer service specialist that made our appointment, all the way to the installation team. They are very knowledgeable and professional. After installation, they took the time to answer all our questions and made sure we understood AND loved our system. Thanks Livewire! We can't wait to have you back!

Tim and his team are wonderful! We have been working with them for a few years now and they are…read morealways professional, courteous, dependable, and work in a very timely manner. They go out of their way to accommodate their clients and to provide exceptional service. I highly recommend them for all home automation and entertainment services.

After working with a few other local Home Theater companies, but none more than once, we were glad…read moreto finally find Tim and Graham. Sound and Image is innovative, priced competitively and (most important) reliable. Actually, technically adept and creative might be most important. They are both these things as well. We've worked with Sound and Image for about 10 years now. In two old (early 1900s) homes. If they can install the best of modern home theater (a trite phrase, but it's late, forgive me) in our way pre-television era houses, they can do it in yours. We stopped calling anyone else a long time ago.

Arnas was professional, knowledgeable, and patient throughout the service visit. He took the time…read moreto diagnose the issues with our Control4 system rather than immediately recommending expensive replacements. He clearly explained what he was doing, answered our questions, and made sure we understood how the system worked before he left. We especially appreciated that he tried the least expensive solution first and only suggested additional hardware if it became necessary. He was courteous, respectful of our home, and communicated well throughout the process. If you're looking for a technician who is honest, thorough, and takes pride in his work, I would definitely recommend Arnas.

Excellent customer service and experience with Arnas. He was very friendly and professional. He…read morecompleted two wall mount TVs in less than an hour and they look great! Highly recommend!!

I WISH I COULD GIVE ZERO STARS…read more. Absolutely horrible company, and they bank off of weaponized incompetence to avoid fault in situations they created. They allow renters install outdoor security cameras and screen that have wiring inside both living room and dining room, to include a huge screen inside the dining room, but refused to do anything at all to aide in getting in removed for the homeowners. They're excuses included that they do not outright ask the resident if they own the home because if they reside there they assume they are and make the "assumption" that they are responsible adults that can assume the financial responsibilities that come with damaging interior and exterior of the home and that is not their responsibility. Over the phone it is almost impossible to get an agent on the phone when you don't have a phone number associated with an account number, so that is very telling. When I finally was able to speak to an agent they offered no assistance and again repeated that without authorization from the account number they could not access the account ( I don't need to access the account which apparently is in collections btw I need this equipment uninstalled out of our house) and without accessing the account they cannot dispatch a technician. This company offers absolutely no assistance to homeowners, but is overly willing and eager to install equipment and cameras into a home without proper authorization and protects fraudulent renters with no regard to the exterior and interior damage that has been done that the homeowners inherit, and can't do the smallest courtesy of uninstalling and taking their equipment back. And the people working for the company know it and admit to it from the representative I spoke with via phone and the technician who came to our residence. Do better, it's a SCAMMMM!!!

This has been one of the worst companies I've ever worked with. I am a first time home owner and…read moreonly signed with Vivint because they were the first ones to knock on my door... and I didn't do my homework. 3 days after the installation, I decided I didn't like it and wanted to cancel my service. My sales associate told me "you can cancel at anytime", so I took that at face value. When I called to cancel, however, I was told that I "missed the 3 day cutoff by 4 hours and was no longer able to cancel until your equipment is paid off". This month marks one year that I've been a Vivint customer. Within this year, the equipment has failed, had a short, quit working, etc, etc and a tech has been to my house 6 times. Take note that all 6 of these visits have been free of charge. I returned yesterday from a month long military class out of state and discovered that my front door sensor was broken. I called today to schedule a technician to come fix it, only to be told that I had 2 options- I could either troubleshoot it and fix it myself, or pay $99 for a technician to come to my home. I am not an electrical engineer-and if the equipment messes up after I have "fixed" it, it will be my responsibility not the company's- nor do I get a paycheck from Vivint. Therefore, I will not do the job of a Vivint employee. That knocks option 1 out. As I stated above, all of the other tech visits that I've requested within this past year have been at no charge. Now all of a sudden, it costs $99 for someone to fix a piece of equipment that is literally broken and causes my sensor to no longer work (yet I'm still paying for). I understand that companies change their policies, but MOST OF THE TIME companies will alert their customers when that happens. Also, when I kept questioning the customer service representative that I spoke to how long Vivint has had this policy, her answer was "This has been the company's policy since I've been with them." I also asked how long she had been with the company and never got an answer. So therefore, my home is unsecured, yet I'm paying $2,500+ for equipment that does not work and the company will not score fix it if I don't pay an extra $99. If Vivint can tell me how this practice is good customer service, I'll gladly listen. But they haven't been able to, nor are they willing to. I cannot wait to pay off the balance on the equipment that does not work so that I can supposedly cancel my contract with them! I am actively researching other security companies and will gladly change my service when I'm able to.

My wife was coming back from out-of-town and I wanted to surprise her with some nice home…read moreautomation features. Desperately needed someone experienced in installing Google Nest devices (2 Thermostats, 1 Hello Doorbell, and 2 Mini speakers) before she got home. I received limited replies, and the few I did receive had absurd pricing and was not able to do the installation in the time I needed it done. Even though 'Wired Up' had no reviews at the time, they were the only provider who responded with an honest quote and were able to fit me into their schedule. Andrew came onsite, and quickly got to work with the installation. Unfortunately, he ran into several obstacles (not his fault) with my wireless internet and the Nest devices not communicating properly. Instead of dropping the problem in my lap to deal with, he stayed for several hours troubleshooting my wireless issues until he got everything resolved so the Nest devices could communicate properly. Words can't even describe the level of professionalism and customer service provided to get this accomplished! Needless to say, Andrew was able to get everything installed successfully, and my wife was completely overjoyed with the new home automation. Thank you Andrew and Wired Up for my new home automation and for making the surprise for my wife happen! I won't look anywhere else for my home automation needs in the future.

Needed help installing a new router for my home network. Andrew came here on time and did the…read moreentire thing in just a few minutes. He went the extra mile and checked out all our devices and connections optimizing them for the new network. Great guy and very personable. I would easily recommend his services to anyone looking at home automation, internet access or similar needs.

Recently had my old house brought into the modern age by the guy from Sentry Wire Solutions. I can…read morenow plug my computer and landline in several places in the kitchen, living room, family room, bedrooms. I can also use the internet on my tablet or smartphone anywhere in the house! I don't know what all the fancy terminology is but it is great to have all these choices. He also mounted two tvs on the wall for me. There are no more wires hanging down! Scheduling was easy; the work was done promptly, and he really cleaned up well after his work--no drywall dust, etc. anywhere. I am very happy with my results.

From the owner: Same week estimates available!…read more Our services include: -Entertainment needs from hanging your television to designing a home theater or whole house audio solution -Optimizing communication, data and home networking cabling to improve your connectivity -Assisting with your virtual personnel assistants and the various components of a smart home -Low voltage lighting services, from under cabinet lights for a well-lit workspace to kick plate lights for ambiance or landscape lights for safety. We are happy to make your dreams a reality or to listen to your needs to help brainstorm the best solution for you.

Revelation Services did a fantastic job installing my new 65-inch LG TV, Roku Ultra, and Sonos…read moresoundbar. Tim and Justin arrived on time and worked very efficiently as a team. Both of them were personable, professional, and clearly very experienced. Before the installation, Tim helped me choose the right size TV for my room and my particular needs. During the installation, Tim and Justin made sure everything was set up in a way that would be easy and practical for me to use every day. Tim also took the time to explain the equipment, which I really appreciated. The quality of the work was excellent, and the entire experience was extremely positive. I couldn't be happier with the service and highly recommend Revelation Services!

Got a quick response and scheduling, Tim did good work. Will choose him again for future jobs.read more

They put in a number of stepping stones for us. Hard workers. Right on time. Good communication…read more Good price. Love our garden stepping stones!

When we built our retirement home in Richmond, we wanted a sustainable landscape with Virginia…read morenative plants. Meghan, the owner of Plant by Design, helped us design a full garden, front and back, using all Virginia native perennials, with loads of plants that are friendly to pollinators. She was very patient working with our builder, and her team had to plant the garden in December due to construction delays. Most of the plants survived, and in the spring she replaced those that did not free of charge. Our garden is in its infancy, and we are very excited to watch it grow into a beautiful, sustainable, garden that is good for the environment. If the "before and after" pictures of other installations are any indication, we are in for a treat.