Courteous and professional. Showed up on time and took care of everything! will definitely be using…read morethem again!

This company and it's people are awesome! Very professional, thorough, and friendly! They repaired…read moreand restored half of my house from a main pipe bursting! They put true meaning to saving the day! Sent the cavalry out the same day I called them!

They hired bunch of college kids with little to no experience to spray for mold and they put the…read morewrong insulation size and didn't even put the bracket so now they are falling and have to pay someone else to fix it. I would not recommend this company to anyone.

Avoid these clowns like the plague!…read more We live up in Fairfax, and had a positive experience with the local office a number a years ago. When our basement recently flooded again, we figured it was a no-brainer to go with these guys. Wow, what a mistake! Unfortunately, All of Northern Virginia is now routed through the Richmond office, and they're worse than worthless. After the initial visit/set-up, they repeated appeared for follow-ups at times OTHER THAN what were scheduled. This meant no one was available here to let them in, and our efforts to re-schedule were typically ignored/visits missed. This dragged on for SEVERAL weeks, and it didn't dawn on us at the time that they were simply padding things.....extending as long as possible to maximize what we could be charged. Even when "complete", the job was half-a**ed at best. We tried to address this with their management (especially given the absurd charge they'd hit us with), but....no surprise.....our emails and calls went unanswered. Only when they demanded payment did we hear back....and then incessantly. My wife explained that we'd be paying them 2 weeks after receipt of the invoice, but the calls resumed literally the day after it arrived (threatening us with collection multiple times). I'd love to figure out how they came up with well over $5K for the bill, but....at this point....we just want to be DONE with them. My advice, go ANYWHERE else....this office is a complete scam!

I left food at my fridge while I was gone for the summer and the electricity got cut off. Ben from…read moreRestoration 1 of Richmond South came down and really helped me cleaned the horrifying situation in m fridge with patience and care. Ben also followed up with the situation and show great care about their service. I recommend Restoration 1 of Richmond South to whom needs to clean fridge related hazard.

From the owner: At Restoration 1, we help people get their property and life back to normal when they're dealing…read morewith water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers. Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. Give us a call today!

They don't care about the customer only about the money. Everyone who knows business knows that the…read morecustomer comes first. However, VRS didn't care and ultimately I had to go with other companies after they wasted two months of my time. In the end they didn't want me to have a say so in the work that needed to be done in my home...Smdh I guess they pay my mortgage and not me!

Used this company for a water damage claim and we were very disappointed! From day one we had…read more problems, from the sub contractors used, to the estimates not being forwarded to the insurance company, to the switching of adjusters, it was just problem after problem, even to the point of loosing a piece of the soapstone backsplash that still has yet to be replaced. After a year into the claim their adjuster Adam didn't even realize that it was a two story house and that we had damage upstairs and down! How in the world do you have my best interest at heart when you don't even read the estimates from your own company? In the end they never submitted the cabinet quotes to the insurance company costing me thousands of dollars and months of haggling with the insurance company. In the end after telling me countless times that everything balanced to the penny, they finally admitted they owed me a small refund. (Sarcastically). Just a small amount..... $1880.72 from VRS and another $2309.04 from the insurance company for repairs not submitted. We finally got the check from VRS yesterday and what do ya know, one final screwing. They shorted me the .72 cents. Not worried about it,It's not the money but the principal, you would have thought they would have paid the refund in full and apologized for all the mistreatment over the two years of haggling, but no. Had it not been for my oversight and persistent haggling VRS would have cost me thousands!

WARNING TO ALL CONTRACTORS & CUSTOMERS: DO NOT DO BUSINESS WITH FIVE STAR RESTORATION OR GANI…read moreBERISHA I am writing this review as a warning to both subcontractors and property owners considering working with Five Star Restoration and its owner, Gani Berisha. We performed subcontracting services for this company in good faith. Our work was completed professionally, on time, and without any disputes regarding quality. Despite this, Gani Berisha has completely withheld payment of $2,405 for our labor and materials. He has ignored text messages, ducked phone calls, and refused to pay what is rightfully owed. For Contractors: Protect your cash flow and your team. Five Star Restoration does not honor verbal or implied agreements and will leave you holding the bag for material and labor costs. Do not take jobs from them unless you want to chase your money through the court system. For Property Owners / Customers: Be incredibly careful hiring this company. Because they refuse to pay their subcontractors, you run a massive risk of having mechanic's liens placed directly against your property by unpaid workers, completely disrupting your project and title.A business is only as good as its integrity, and Gani Berisha has shown zero integrity in his business practices.

Do not trust the Google reviews for this company. I strongly recommend not hiring Five Stars…read moreRestoration. We hired them to clean up and repair water damage in our home based on their positive reviews, but the experience was extremely disappointing. The initial cleanup team did a good job drying out our crawlspace--especially Lester. However, once the repair phase began under owner Gani Berisha, the experience deteriorated quickly. Communication was poor from the start. After the drying process, we waited weeks with little to no updates. When Gani finally visited, he seemed unfamiliar with the project and focused mainly on upselling upgrades because insurance was paying, even suggesting LVP flooring despite our home having hardwood. Once repairs began, communication continued to be difficult. We had to repeatedly request updates, which were often ignored or met with frustration. While we were staying in an Airbnb, we were suddenly given one hour to choose between two floor stain options--neither matching our original floors--and had received no prior notice that a decision was needed that day. When I called to ask about additional options or samples, Gani became irate and dismissive. Eventually, the subcontracted flooring company provided several proper stain samples, which resolved the issue. Throughout the project, the work felt rushed and we had to repeatedly point out problems that needed fixing. The project also ran later than promised. When we finally moved back into our home, we discovered several issues: one of our lamps had been broken, paint was on our Dyson vacuum, and one of the bathrooms had been left in extremely unsanitary condition. When we raised this with Gani, he told us he would submit another claim to our insurance company so we could receive a check to cover the damaged items, rather than his company reimbursing us directly. Overall, this was one of the worst contractor experiences we've had. Based on the poor communication, lack of professionalism, and how issues were handled, we would not recommend working with this company.

RUN AWAY AS FAST AS YOU CAN!!…read more I cannot express enough how incredibly frustrating and mentally exhausting our experience with this company has been. We started our kitchen recon 6 months ago, and here we are today with no cabinets, no granite countertops (that they broke then tried to ask our insurance company to cover the costs), and improper flooring that is already lifting in multiple spots. This project has been a nightmare from start to finish, and I wouldn't wish this on anyone. First off, Aaron Lee and Matt Duffy have been completely unresponsive throughout this process (until I finally went into the office as they weren't taking our calls) . After weeks of waiting for updates, they refused to speak with us at all now. And when we tried to push for a resolution, they sent our remaining balance to a debt collector after we had paid 50% of the costs upfront, with nothing to show for it. They fired our project manager, Benjamin Thomas, who was the only person who genuinely seemed to care about our project. Aaron specifically asked for all of the documents I had gathered so they could review the costs for the correct cabinets , only to fire Benjamin the same day. It's clear they have no regard for their customers. The pictures speak for themselves -- my kitchen is still not finished. The first photo was taken during the "reconstruction" phase, and the rest of the pictures show the sad state it's in today. But even more disturbing is Justin Ballas swore it was safe, but when I walked in to my house I found my daughter and two dogs underneath a huge piece of granite (held up by a 2x4). I could've lost my family. This was beyond dangerous, and no one seems to care. How is that up to code?? How is that ok? To top it all off, the floor installers told Servpro midway through the flooring installation that our subflooring wasn't adequate enough to support the new floors. Without warning, we received a call from Tyesha, who told us we had to pay extra for the removal of the floors, (that were currently being installed) for new subflooring, new flooring, and for the installation of the new floors - none of which were disclosed to us in advance. So not only are we now out $10K, but we are still without a completed kitchen, still without proper flooring, and still no resolution. We have tried every possible avenue to communicate with Aaron and Matt, but they have refused to speak with us. This has been an incredibly stressful and costly experience, and we are still left with nothing to show for it. A few weeks ago they sent our remaining balance to a "debt collector" and included their lawyers fees. Yet we have nothing to show. What did they do with the money that we already gave them?? Save yourself the headache, the heartache, and the money

Do not recommend this company under any circumstances at this moment if something changes so will…read morethis review.Only if you know for a fact insurance will pay because they have insurance prices!!! Few grand min for very min work and cleanliness.

We met Matt and Luis through our contractor and we were so fortunate to have them come in and…read moreinstall our heater on our back porch. Very professional, courteous, fair on price, and good guys to work with. I highly recommend them and their work.

I'm not sure how these guys do business but if it's anything like the way they drive around…read moreMidlothian take your business elsewhere. The driver of their truck almost ran us off the road twice this morning and then proceeded to road rage us for a solid mile down the turnpike after we tried to get past him. Txt with one hand and a coffee in the other not paying a lick of attention to the road. Absolutely reckless.

We did a complete kitchen remodel with Classic Construction. I wanted to make sure we went with…read moresomeone who would manage the project from beginning to end. I really do like how the project turned out and that goes to the sub contractors. Several of them were fantastic and I would highly recommend the sub contractors. Unfortunately, the management of the project was less than. I expected more communication. We were told several times when the manager could not make a meeting or was rushing there to meet for 10min, they were just "so busy with their other projects." Even the owner came at the end to look at a few things and didn't say one word besides hello. Honestly, we are still waiting on them to find a solution to paint on the custom oven hood and I doubt we will ever hear from them. Guess they are just writing off the small payment that's left. We have friends all over Southside and it's a shame that we cannot recommend this company because people ask all the time.

We had Classic Construction remove and rebuild our deck as well as add a screen porch. Juston was…read morefabulous to work with and he answered all of our million and some questions along the way. Their attention to detail was amazing and we are very happy with the results and their crew Brad and Brent. We highly recommend them.