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    SERVPRO of Chesterfield

    3.1 (25 reviews)
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    I highly suggest that you DO NOT use this Servpro for your mitigation needs. There are too many other mitigation companies out there. This Servpro put my family in danger, refused to take responsibility, and charged us top dollar for the service. The vinyl flooring under our hardwood floors tested positive for asbestos. The servpro technicians disturbed the vinyl, did not properly seal or cover the vinyl, and put fans on top of the vinyl to dry it. Once disturbed wet vinyl that contains asbestos dries, it then becomes friable. Because there were fans on the vinyl, the friable fibers were blown around our kitchen and home for 3 days. Once I realized the danger, I asked servpro to remove their equipment. When I received the top dollar invoice, I reached out to several of the managers. The franchise division operations manager, Aaron Lee, responded and defended the work his technicians performed, did not pick up the phone and call me, did not ask to see the photo proof, or consider that a mistake may have been made. Aaron defended their service, stated that they followed proper protocol and did not fail to properly mitigate. To date, Aaron will not acknowledge why the disturbed areas of vinyl were not properly sealed or covered. When one of the project managers removed the equipment, 3 days later, he sealed the areas per protocol with blue painters' tape and apologized that it was not properly sealed on day one. Several project managers, in total, expressed that this was not proper protocol and understood why we were upset. I asked servpro to remove their equipment after 3 days of negligence and the division operations manager, Aaron Lee, responded that I did not allow them to complete the job to ensure the safety of my family. He refuses to see that my family was already put at risk due to the job his technicians performed. I obtained a hepa vacuum and spent hours cleaning our home for the safety of my family and a child with severe allergies and asthma. I want to make sure that no other families are put in danger in a situation such as this. I was fortunate enough to have someone come into my home and bring this matter to my attention. I understand that mistakes are made, but the franchise division operations manager refusing to acknowledge the mistake or even entertain the idea that a mistake may have been made is concerning and why I would not trust this company to do your job. I was advised to let this go because servpro always wins, but consumers need to understand what they are dealing with when choosing a mitigation company. I wish we had known. Keep looking!

    This is the picture sent to the owner after employees left for the day as you can see I could've burnt my house down

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    6 months ago

    thank you so much to Hampton and all of the people from ServPro for helping me through a difficult time. They were amazing!

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    5 years ago

    Apparently this is a business that does commercial cleaning only. They were absolutely ridiculously pricey. I could not use them

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    Review Highlights - SERVPRO of Chesterfield

    Chris Fleming, the project manager, came back out and saw the mess and immediately requested that dispatch send another team out.

    Mentioned in 6 reviews

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    SERVPRO of Richmond/Henrico

    SERVPRO of Richmond/Henrico

    (14 reviews)

    Avoid these clowns like the plague!…read more We live up in Fairfax, and had a positive experience with the local office a number a years ago. When our basement recently flooded again, we figured it was a no-brainer to go with these guys. Wow, what a mistake! Unfortunately, All of Northern Virginia is now routed through the Richmond office, and they're worse than worthless. After the initial visit/set-up, they repeated appeared for follow-ups at times OTHER THAN what were scheduled. This meant no one was available here to let them in, and our efforts to re-schedule were typically ignored/visits missed. This dragged on for SEVERAL weeks, and it didn't dawn on us at the time that they were simply padding things.....extending as long as possible to maximize what we could be charged. Even when "complete", the job was half-a**ed at best. We tried to address this with their management (especially given the absurd charge they'd hit us with), but....no surprise.....our emails and calls went unanswered. Only when they demanded payment did we hear back....and then incessantly. My wife explained that we'd be paying them 2 weeks after receipt of the invoice, but the calls resumed literally the day after it arrived (threatening us with collection multiple times). I'd love to figure out how they came up with well over $5K for the bill, but....at this point....we just want to be DONE with them. My advice, go ANYWHERE else....this office is a complete scam!

    Do not use Servpro in the Richmond, VA area. Bare with me on the long post, but its worth reading…read moreand learning what we went through which could change your decision on who you chose for home damage/repair work. Note, I never post reviews on yelp or social media but this is beyond acceptable service and if we can help one family from making this mistake its worth the time to share our story. 1. The Background: We had a dishwasher water leak that caused floor and cabinet damage in our kitchen. I'll start on a positive note that the team who did the drying out service and ensuring all mold was removed was good. However, they offer services to repair all the damages which I would recommend anyone to stay away from and find another contractor. Our issue started in June of 2024 and its nearly November of 2024 (so 5 months) and we are still waiting for our kitchen repairs to be completed. Contractors can build an entire house in 5 months, but apparently ServPro can't repair a kitchen in that time. 2. The floor: ServPro installed flooring that we picked out. We were made aware of mid-way through the install that the flooring we chose needs a different subfloor. They said they could rip it up and we buy something else or we could pay to change all the sub-flooring at our own cost. We couldn't return used wood flooring and not afford all new sub-flooring, so we had to move forward with what we had at the time. We now have new flooring that is already showing "soft spots" and separating and will need to be replaced. This should have been shared and discussed BEFORE the floor was installed. They put all the blame on us for choosing this flooring and will do nothing about it. 3. Kitchen floor removal and non-damaged cabinets: When the old floor was removed they used a heavy duty tool to pull it up. When they did this in the kitchen they caused our non-damaged cabinets to be removed from the wall as the old flooring butted up to the cabinets. They denied they caused this damage for weeks until they finally admitted it was most likely caused from removal and they would repair. Honestly, what else would cause these to come off the wall beyond what they did during removal? Seems pretty straight forward what the cause was but they denied for weeks. 4. Water damaged cabinets: They sent out a team to remove/repair the cabinets first. This repair was shown in the work order to be $2000 for repair of 3 standard cabinets, which seems really high to me as you could just buy new for cheaper. They came out three times and attempted to install subpar repairs and it was determined by our granite contractor that they would not install the granite due to the poor quality and levelness of the cabinets. After months of going back and forth ServPro agreed to buy new cabinets as their team could not get it right. 5. New cabinets: Once it was determined that they would just replace instead of repair the team came out to measure, and working with us, to pick out replacements. It was showing that the cabinets would take about 1 week to arrive from Home Depot. 1 week goes by, no update from ServPro, 2 weeks go by but no update from ServPro, 3 weeks go by and we eventually called them to find out what is going on. We were told they would get back to us with an update. Another week pasts with no updates. So we called Home Depot ourselves to find out what was taking so long and discovered ServPro NEVER ORDERED THE CABINETS! We called our GC and he said he forgot to order them. We are now a month and a half of waiting for cabinets and still nothing. 6. Granite: We were made aware that its possible that the granite could be damaged beyond repair once removed and that was the case. This we believe is partly due to how they "braced" the granite once the cabinets were removed with a make shift 2x4 to hold up hundreds of pounds of granite while waiting for new cabinets. I will note that we have a young child and pets where this temporary brace could easily have been knocked out of place and caused serious harm. Even our GC was shocked at the temp brace solution and took pictures to send to his team. 7. Pricing and billing: We paid nearly $7k upfront to get the work started in June of 2024. In October of 2024 we get a bill in the mail that we need to pay the remainder $6k+ to them by end of the month. We obviously are not paying anything until all work is completed correctly. 8. Summary: We are now in month 5 of not having running water or full access to our kitchen and floors that are already falling apart. We literally have to run a water hose from outside into our temp sink to do dishes. It has been nothing but dismiss, lack of empathy, false promises, unexplainable poor project management, and overall the worst customer service I have ever seen from a company in my entire life. Do not use this company for water damage repair in Richmond, VA.

    SERVPRO of Chesterfield - damagerestoration - Updated May 2026

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