Alonzo came to shampoo my carpets and did a wonderful job. He was very professional, and he was…read morevery detail oriented. I would highly recommend him. Rita Snow

Do not trust the Google reviews for this company. I strongly recommend not hiring Five Stars…read moreRestoration. We hired them to clean up and repair water damage in our home based on their positive reviews, but the experience was extremely disappointing. The initial cleanup team did a good job drying out our crawlspace--especially Lester. However, once the repair phase began under owner Gani Berisha, the experience deteriorated quickly. Communication was poor from the start. After the drying process, we waited weeks with little to no updates. When Gani finally visited, he seemed unfamiliar with the project and focused mainly on upselling upgrades because insurance was paying, even suggesting LVP flooring despite our home having hardwood. Once repairs began, communication continued to be difficult. We had to repeatedly request updates, which were often ignored or met with frustration. While we were staying in an Airbnb, we were suddenly given one hour to choose between two floor stain options--neither matching our original floors--and had received no prior notice that a decision was needed that day. When I called to ask about additional options or samples, Gani became irate and dismissive. Eventually, the subcontracted flooring company provided several proper stain samples, which resolved the issue. Throughout the project, the work felt rushed and we had to repeatedly point out problems that needed fixing. The project also ran later than promised. When we finally moved back into our home, we discovered several issues: one of our lamps had been broken, paint was on our Dyson vacuum, and one of the bathrooms had been left in extremely unsanitary condition. When we raised this with Gani, he told us he would submit another claim to our insurance company so we could receive a check to cover the damaged items, rather than his company reimbursing us directly. Overall, this was one of the worst contractor experiences we've had. Based on the poor communication, lack of professionalism, and how issues were handled, we would not recommend working with this company.

RUN AWAY AS FAST AS YOU CAN!!…read more I cannot express enough how incredibly frustrating and mentally exhausting our experience with this company has been. We started our kitchen recon 6 months ago, and here we are today with no cabinets, no granite countertops (that they broke then tried to ask our insurance company to cover the costs), and improper flooring that is already lifting in multiple spots. This project has been a nightmare from start to finish, and I wouldn't wish this on anyone. First off, Aaron Lee and Matt Duffy have been completely unresponsive throughout this process (until I finally went into the office as they weren't taking our calls) . After weeks of waiting for updates, they refused to speak with us at all now. And when we tried to push for a resolution, they sent our remaining balance to a debt collector after we had paid 50% of the costs upfront, with nothing to show for it. They fired our project manager, Benjamin Thomas, who was the only person who genuinely seemed to care about our project. Aaron specifically asked for all of the documents I had gathered so they could review the costs for the correct cabinets , only to fire Benjamin the same day. It's clear they have no regard for their customers. The pictures speak for themselves -- my kitchen is still not finished. The first photo was taken during the "reconstruction" phase, and the rest of the pictures show the sad state it's in today. But even more disturbing is Justin Ballas swore it was safe, but when I walked in to my house I found my daughter and two dogs underneath a huge piece of granite (held up by a 2x4). I could've lost my family. This was beyond dangerous, and no one seems to care. How is that up to code?? How is that ok? To top it all off, the floor installers told Servpro midway through the flooring installation that our subflooring wasn't adequate enough to support the new floors. Without warning, we received a call from Tyesha, who told us we had to pay extra for the removal of the floors, (that were currently being installed) for new subflooring, new flooring, and for the installation of the new floors - none of which were disclosed to us in advance. So not only are we now out $10K, but we are still without a completed kitchen, still without proper flooring, and still no resolution. We have tried every possible avenue to communicate with Aaron and Matt, but they have refused to speak with us. This has been an incredibly stressful and costly experience, and we are still left with nothing to show for it. A few weeks ago they sent our remaining balance to a "debt collector" and included their lawyers fees. Yet we have nothing to show. What did they do with the money that we already gave them?? Save yourself the headache, the heartache, and the money

Do not recommend this company under any circumstances at this moment if something changes so will…read morethis review.Only if you know for a fact insurance will pay because they have insurance prices!!! Few grand min for very min work and cleanliness.

They hired bunch of college kids with little to no experience to spray for mold and they put the…read morewrong insulation size and didn't even put the bracket so now they are falling and have to pay someone else to fix it. I would not recommend this company to anyone.

Avoid these clowns like the plague!…read more We live up in Fairfax, and had a positive experience with the local office a number a years ago. When our basement recently flooded again, we figured it was a no-brainer to go with these guys. Wow, what a mistake! Unfortunately, All of Northern Virginia is now routed through the Richmond office, and they're worse than worthless. After the initial visit/set-up, they repeated appeared for follow-ups at times OTHER THAN what were scheduled. This meant no one was available here to let them in, and our efforts to re-schedule were typically ignored/visits missed. This dragged on for SEVERAL weeks, and it didn't dawn on us at the time that they were simply padding things.....extending as long as possible to maximize what we could be charged. Even when "complete", the job was half-a**ed at best. We tried to address this with their management (especially given the absurd charge they'd hit us with), but....no surprise.....our emails and calls went unanswered. Only when they demanded payment did we hear back....and then incessantly. My wife explained that we'd be paying them 2 weeks after receipt of the invoice, but the calls resumed literally the day after it arrived (threatening us with collection multiple times). I'd love to figure out how they came up with well over $5K for the bill, but....at this point....we just want to be DONE with them. My advice, go ANYWHERE else....this office is a complete scam!

Our house was a total loss from a fire. The best decision we made during this complicated time was…read moreusing RVA Restorations. They empathized and really cared about what we wanted for our home in the rebuilding process. We were able to take our time and never felt rushed to make up our minds about reconfiguring the home or deciding on something such as the finishes. We would also like to add that they really know their way around all of the intricacies that the insurance company can sometimes make even more difficult. These guys our great. They truly delivered on our dream home!

If you enjoy total aggravation, hire RVA. We were told it would take 3 to 4 months before our house…read morewould be done. No, it took 11 months because we had to fire RVA Restoration due to their incompetent sub contractors and an argumentative superintendent. If you choose them, be prepared to oversee everything they do or you will be sorry. They don't even deserve ONE star! We made the unfortunate decision to choose this company for restoration work. They are highly unprofessional and incompetent. Do not make the mistake of thinking they will finish your project skillfully or on time. You are better off finding qualified tradesmen specializing in specific areas, who care and take pride in the work they do. This company is nothing more than an embarrassment to the industry. They will do low-grade work and leave your home worse off than it was.

Had siding repaired near my window. API was one of the few companies that would come out and do a…read more"repair" and not a full siding replacement. Jason and the guys did a great job matching the siding color and getting it done quickly. Would recommend

I was recommended by a friend to use API for my new roof. From the first point of contact the…read moreprocess was seamless and worry free. API provided me a detailed estimate and great prices. They emailed me the day before to advise they will start the work. They were very much on time and kept their promise. My new roof is gorgeous and now my house is the envy of the neighborhood.

They don't care about the customer only about the money. Everyone who knows business knows that the…read morecustomer comes first. However, VRS didn't care and ultimately I had to go with other companies after they wasted two months of my time. In the end they didn't want me to have a say so in the work that needed to be done in my home...Smdh I guess they pay my mortgage and not me!

Used this company for a water damage claim and we were very disappointed! From day one we had…read more problems, from the sub contractors used, to the estimates not being forwarded to the insurance company, to the switching of adjusters, it was just problem after problem, even to the point of loosing a piece of the soapstone backsplash that still has yet to be replaced. After a year into the claim their adjuster Adam didn't even realize that it was a two story house and that we had damage upstairs and down! How in the world do you have my best interest at heart when you don't even read the estimates from your own company? In the end they never submitted the cabinet quotes to the insurance company costing me thousands of dollars and months of haggling with the insurance company. In the end after telling me countless times that everything balanced to the penny, they finally admitted they owed me a small refund. (Sarcastically). Just a small amount..... $1880.72 from VRS and another $2309.04 from the insurance company for repairs not submitted. We finally got the check from VRS yesterday and what do ya know, one final screwing. They shorted me the .72 cents. Not worried about it,It's not the money but the principal, you would have thought they would have paid the refund in full and apologized for all the mistreatment over the two years of haggling, but no. Had it not been for my oversight and persistent haggling VRS would have cost me thousands!

We had our bathroom done by Eagle Home Renovation. Wilmer and his team did a great job. Above all,…read morehe works with you and is respectful. They also repaired and painted the water damage on the hallway ceiling. Then the high ceiling in the living room was repaired and painted. We are glad to have found a company that works so well! We will continue to use Eagle Home Renovation in future!

From the owner: Eagle Home Renovation is a family-owned general contracting business offering 20 years of…read moreexperience in residential home remodeling. We remodel kitchens and bathrooms, garages, balconies, porches, deck porches, and more. Our specialties include tiling, carpentry, gates, painting, plaster, plumbing, stonework, hardwood flooring, tile flooring, drywall, decking, siding, solar, epoxy, additions, and roofing for homeowners in Richmond, VA, and surrounding areas.