I first met with the project manager December 9, 2025. We had purchased a home and wanted a sunroom addition and interior work done. my goal was to have the work done by June/July. When we realized we would not move in for a couple of months I asked the project manager to see if he could separate the quotes and do interior renovations before moving in. This was a "NO" so that 20k of work went to another contractor. Note this was the beginning of January so I assume not a super busy time. By mid March I still did not have a quote/idea on how much addition would cost...not even a ballpark. I was the one that kept calling/checking in to get status update. Needless to say I decided to end discussion. The new company starts work next week. Poor customer service/communication cost this company in excess of $150k of work. Another company is starting work next week. The only reason that I'm posting this is that I'm looking for additional work to be done and realize how much I depend on/look at reviews. read more

I will start my review by saying that we feel like we got a great final product in our master suite home addition, and we are so pleased and thankful for this. All the workers we dealt with were pleasant and relatively competent. The reason I would not recommend Coastal Contracting is primarily due to the lack of follow through with their one year warranty on materials. Our addition has been completed for about 9 months at this point, and we have had 3 distinct issues come up. Twice the HVAC has failed, and once the shower plumbing was malfunctioning. The first time the HVAC failed was right before the ice storm of early 2026, and we called the installing company to arrange service. They came out promptly and fixed the HVAC (faulty part, but we now had heat!) but we were told that we had to pay out of pocket for repairs since we did not first contact Coastal in writing. Ok. It then failed a second time right before the heat wave of July 4th weekend, so we contacted Coastal. We did get a personal email back after business hours saying that they would contact us after the weekend, which after 2 business days we have not heard from them. Again we did some repairs on our own. The plumbing issue happened between the two HVAC issues, so I was wise to submit my request for service in writing and followed up with a phone call, during which I was assured I would hear back...which I never did. It is just disappointing. Also disappointing were the many mis-ordered parts and vanity that delayed our project, the cut corners that we had to be vigilant about inspecting, and the surprise few thousand dollar increase in fee for a plumbing issue they did not see when they were quoting us. They admitted they didn't look under the house as they should have (I thought we were paying for their expertise?), but assured us that we could be happy that we were still getting a good deal. Maybe these hiccups and lack of communication after they get their check are all normal on a project of this size-I don't have any other point of comparison. read more

Had issue with getting hot water after installing a new hot water heater. Contacted Alex. He came over and, as it turned out, did work that really didn't need to be done because he did not and does not have the expertise to do anything other than basic plumbing. After several hours of trying different things to correct the problem, he contacted a "sub-contractor" he sometimes uses. When this guy showed up, he solved the problem in about 2 minutes. Was a new shower part that needed to be installed (which I ended having to fix because they ended up installing incorrectly) At one point, Alex accused me of lying to him about previous work being done in the house ...he said that was the reason for the problem. Alex will talk your ears off and seems to have an excuse for everything except why he can't do a basic fix. I wish him well in the future but i would NEVER use this outfit until it gets MUCH more experience and a knowledgeable staff. Dont waste your time or money. read more

We recently completed a two-story, 1,200-square-foot home addition, and we couldn't be more in love with the results. From start to finish, the experience was exceptional thanks to the incredible team--especially Cameron, Alec, and Dan. We first heard about the company through a mutual friend of the owners, and from our very first interaction, we knew we were in good hands. Cameron worked closely with us during the planning phase and was incredibly patient and detail-oriented. He helped us thoughtfully scope the work, ensuring everything was clearly defined and aligned to our vision from the beginning. Alec was our project manager / estimator and he was outstanding. He kept the project on track and on budget, communicated proactively, and truly cared about getting every detail right. He was responsive, professional, and always a step ahead. Alec made the entire process smooth and stress-free, and we're thrilled he's now moving into a new role where he will be putting proposals together. Based on our experience, clients will be lucky to work with him! And we have to shout out Dan, lead carpenter, whose craftsmanship and attention to detail are flawless! His work is stunning and it's is clear he takes great pride in what he does, and it shows in every room of our addition. This team brought our vision to life with skill, care, and professionalism. We're beyond grateful and can't recommend Coastal enough. If you're thinking about a renovation or addition, this is the team to trust!! read more

Coastal did my bathroom remodel and they did an outstanding job. The work was on time and on budget. Hope to use them again soon for a kitchen remodel. read more

Coastal Contracting was truly the best company I have worked with. From getting a quote, to coordinating, to sticking to timelines, Coastal Contracting delivered on every metric. I certainly would recommend them for any kitchen project! I am beyond thrilled with their work! read more

I strongly advise against using Coastal Contracting. In my experience, they were unprofessional, failed to complete the work as agreed, and they have tried to rip me off. Additionally, they were unresponsive to calls and emails, including those related to insurance matters. Based on this experience , I cannot recommend this business to anyone. No Management will reach out to understand your problems /issues caused by their work force. read more

We are very pleased with our kitchen renovation. The project stayed on schedule and project manager Chuck was communicative and helpful. Had a few bumps in the road, but Chuck worked with us to get everything right. Overall a good experience and the work looks lovely! read more

Horrible communication!! Our house has 50+ year old siding that we knew was no longer made. We asked for the closest match they could find to repair the damage we had. Each new project manager (we had 3 in 9 months it took to get the job completed) had to come out to take a look and cut a sample of the siding. With the first PM we made a decision from the sample book he gave us which is what was finally installed but still each new PM had to come look and cut another piece. And although they had physically cut pieces to have in the office the first shipment of siding that showed up was slate blue and we have a light gray (almost white) siding on the house. When my husband called to tell them the color did not match they asked if the blue would be okay to use anyway. (Umm, No, The back of the house should not be a different color from the front.). read more

I am so grateful for Kwan and her crew at Coastal Contracting. I hired them for a siding job where they replaced the siding to my whole house. They were very professional and thorough. Very pleased with the look and quality of the job. The great thing is that Coastal stands behind their service and even came back to look after a minor detail afterwards. In other words, they don't just run away once the job is finished. They actually care about doing it right. In addition, Kwan came to the rescue when one of my neighbors reported that water was "gushing" out of backyard due to a hose that had been left on for weeks. Soooo grateful that they went immediately to investigate the problem and stopped it before it became a disaster. As a busy realtor, I've referred a lot of business to Coastal because I know they'll be competitive and do a great job. read more

I called Coastal Contracting to install a steel spiral staircase on my back deck, and to re-hang some cabinet doors that mysteriously no longer fit after having them painted. They came out to give me an estimate and then once agreed upon sent two guys out to do the work. Michael and his helper (didn't catch his name) worked so hard to demo the old rotten wood stairs and install the nightmare steel stairway. They had to make a trip to buy different bolts because the manufacturer sent the wrong ones, but the guys knew exactly what they needed to make it work. Michael had to plane down the cabinet doors and install new hinges but the doors work perfectly now with no more weird gaps or overlapping. They are not cheap, but I am happy with the quality of the work done. I am hoping they will give me a price on a kitchen remodel soon! read more

I have used Coastal Contracting on several jobs for my real estate clients and I am so pleased! Very competitive, great quality of workmanship and they were there when they said they would be there; met tight deadlines for closings and generally were wonderful to work with. I was so pleased that I hired them to repair my roof and gut and replace a floor in my out building on my property. Could not be happier! If I could add a star to the rating, I would. I intend to use them, and look forward to partnering with them on any rental properties I buy in the future. read more

We had a mysterious (and slow) leak in our roof and two other contractors were unable to diagnose or even begin to address the problem. Coastal Contracting came within hours of our initial request and had the problem solved by the end of the day. They communicated the issue before beginning repairs and charged a VERY fair price. I will definitely be using them again and recommend to anyone else who needs professional home repair! read more

On time and on budget with a competitive estimate. Most important, Kwan and her crews/subs are responsive, conscientious and stand behind their work. Hired Coastal to finish a large attic space creating a bonus (and in my case) an exercise room. Effort involved all the trades. Kwan (owner) coordinated their efforts, resulting in nominal down time. Start to finish - 3 weeks. Bravo Zulu!! read more

I very much appreciated Michael who came to inspect the job and offer his expertise. That said, I read other reviews that speak to poor "customer service" that matched my own when asking the owner how they justified the exorbitant cost quoted. I'm glad to know about the smug deflexion before I hired this company. I would never have them do work for me! Here is the email correspondence with the owner (Kwan) of Coastal Contracting. (Read from bottom up) That would be our cost to do this project. Kwan On Wed, Jan 16, 2019 at 10:38 AM Scott Hi Kwan, thanks for the response however even with additional travel, set up and clean up time the job could not possibly take even 8 hours. (Also keep in mind that the floor in the bathroom is gone leaving access to the joists from both above and below.) But, as I already asked, how do you justify a price that at a minimum would come to $225/hour? On Wed, Jan 16, 2019 at 10:32 AM Kwan Wongvian wrote: Good morning Scott, the cost for joist repair would include travel time, set up time, clean up, any issues that could arise from doing this job, and warranty for our work. This space is very tight and is not an easy project. Please let me know if you have any other questions. Kwan On Fri, Jan 11, 2019 at 6:30 PM Thank you Kwan. I'm wondering how you arrived at $1800+ for the joist repair. It's a small job with very minimal material costs. Having done quite a bit of carpentry work and renovations (including jacking up a house much bigger) I know that this job would likely take less than 4 hours to complete (also, I have cleaned out most of the crawl space), but even if it took 8 hours that's $225/hour. How is that possible? Scott On Fri, Jan 11, 2019 at 3:17 PM Kwan Wongvian wrote: Hi Scott, here are the answers to your questions. 1. If we decide to hire you when would you begin? within 1 week of contract acceptance and deposit. 2. How long will the framing project take? 1 full day. 3. How long will the encapsulating project take? 3 days. 4. What thickness of vapor barrier will you use? 10 mil is vapor barrier thickness. Kwan On Fri, Jan 11, 2019 at 11:18 AM Hi Michael, Thank you for the price quote. Please answer these questions; 1. If we decide to hire you when would you begin? 2. How long will the framing project take? 3. How long will the encapsulating project take? 4. What thickness of vapor barrier will you use? Scott read more

UPDATE: Never say never! After posting this review I heard from Kwan directly and she put the project back on track. We are now putting our house back together and if you could only see the smiles on our faces. The craftsmanship of the work Coastal performed exceeds our expectations and we can hardly wait to cook our first (non-grilled) meal. Hats off to Kwan and her team for pushing the project over the finish line and making things right as far as we are concerned. While we're burnt out on house projects for now, we'll likely give Kwan a call next time a project comes up. read more

Coastal Contracting was hired to replace our roof, and they did a terrible job on it. They put new shingles over holes in plywood rather than replace them, despite their contract claiming they would inspect the roof and make repairs as needed. The roof visibly buckles and waves with the bad plywood. The worst part is that they had a guy come out and look, agree they should have been replaced, and offer no explanation why they did not replace it when it makes them a lot of money (about $40 markup per sheet of plywood). They did not put any new pipe boots on and did not even put flashing around one pipe they did not see when they ordered the supplies. They were very upset I hired a local roofer to do an emergency patch job. They did not seem to understand the concept of emergency repair when water is pouring in my house. They said they would come back to fix the missing flashing and boots, and never did. read more

This Company was engaged by the seller to replace the roof on a home I purchased. Subsequent to move-in, I engaged a Chimney repair service to perform some minor work on the Chimney. I was then informed that the new roof was not in compliance with current Building Code requirements. I contacted CC and was told I would need to speak to Ms. Kwan. After waiting a week without a call-back, I called the company on two more occasions and I was told that Ms. Kwan had called me back and discussed the problem with me. This was an intentional lie by Ms. Kwan to her front line personnel. She had not called me and today, after repeated attempts to reach her, I am still waiting. I am now convinced she has no intention to contact me and I have filed a detailed complaint with the BBB and have begun procedures to have her license revoked or have this con censured by the Licensing Board. read more

Very satisfied with with the services I received. Stellar communication from Justin. Will hire again.

Bought a home that was supposed to have at least 5 years of roof life in it. To my suprise 30 days into owning the home I had a roof leak. I called Coastal Contracting regarding the leak they immediatly took care of it in a quick professional manner, They answerd all questions regarding the leak as well as future roofing related questions. I look forward to working with them in the future and would definitely recommend them this company! read more