SERVPRO is one of the best company that I can depend on for great service and great work. Karen…read moreClifton is my go to sales tech. When I call she is always there to get me right. You Guys will always have CCV- James River Clubhouse business. Thanks Karen C. and SERVPRO

They hired bunch of college kids with little to no experience to spray for mold and they put the…read morewrong insulation size and didn't even put the bracket so now they are falling and have to pay someone else to fix it. I would not recommend this company to anyone.

I found out I had an extensive mold problem after a water leak and started calling around to…read morecompanies to try and get help immediately as I have asthma and allergies. Not only was Robert friendly but he was knowledgeable and showed up on time to provide pricing and explained what I could expect during the whole process. After speaking with him I knew I was making the right choice in selecting his company. In addition to his responsiveness and competence, my experience was as painless as any project could be. Overall, I would highly recommend him to all my family and friends!

From the owner: Our specialized expertise encompasses mold testing and removal, as well as water damage…read morerestoration. As a family-owned business, we prioritize the utmost respect for all our customers. We are acutely aware of the traumatic experiences that individuals endure as a result of these events. For an honest assessment and competitive pricing, please do not hesitate to contact us.

RUN AWAY AS FAST AS YOU CAN!!…read more I cannot express enough how incredibly frustrating and mentally exhausting our experience with this company has been. We started our kitchen recon 6 months ago, and here we are today with no cabinets, no granite countertops (that they broke then tried to ask our insurance company to cover the costs), and improper flooring that is already lifting in multiple spots. This project has been a nightmare from start to finish, and I wouldn't wish this on anyone. First off, Aaron Lee and Matt Duffy have been completely unresponsive throughout this process (until I finally went into the office as they weren't taking our calls) . After weeks of waiting for updates, they refused to speak with us at all now. And when we tried to push for a resolution, they sent our remaining balance to a debt collector after we had paid 50% of the costs upfront, with nothing to show for it. They fired our project manager, Benjamin Thomas, who was the only person who genuinely seemed to care about our project. Aaron specifically asked for all of the documents I had gathered so they could review the costs for the correct cabinets , only to fire Benjamin the same day. It's clear they have no regard for their customers. The pictures speak for themselves -- my kitchen is still not finished. The first photo was taken during the "reconstruction" phase, and the rest of the pictures show the sad state it's in today. But even more disturbing is Justin Ballas swore it was safe, but when I walked in to my house I found my daughter and two dogs underneath a huge piece of granite (held up by a 2x4). I could've lost my family. This was beyond dangerous, and no one seems to care. How is that up to code?? How is that ok? To top it all off, the floor installers told Servpro midway through the flooring installation that our subflooring wasn't adequate enough to support the new floors. Without warning, we received a call from Tyesha, who told us we had to pay extra for the removal of the floors, (that were currently being installed) for new subflooring, new flooring, and for the installation of the new floors - none of which were disclosed to us in advance. So not only are we now out $10K, but we are still without a completed kitchen, still without proper flooring, and still no resolution. We have tried every possible avenue to communicate with Aaron and Matt, but they have refused to speak with us. This has been an incredibly stressful and costly experience, and we are still left with nothing to show for it. A few weeks ago they sent our remaining balance to a "debt collector" and included their lawyers fees. Yet we have nothing to show. What did they do with the money that we already gave them?? Save yourself the headache, the heartache, and the money

Do not recommend this company under any circumstances at this moment if something changes so will…read morethis review.Only if you know for a fact insurance will pay because they have insurance prices!!! Few grand min for very min work and cleanliness.

Alonzo came to shampoo my carpets and did a wonderful job. He was very professional, and he was…read morevery detail oriented. I would highly recommend him. Rita Snow

Do not trust the Google reviews for this company. I strongly recommend not hiring Five Stars…read moreRestoration. We hired them to clean up and repair water damage in our home based on their positive reviews, but the experience was extremely disappointing. The initial cleanup team did a good job drying out our crawlspace--especially Lester. However, once the repair phase began under owner Gani Berisha, the experience deteriorated quickly. Communication was poor from the start. After the drying process, we waited weeks with little to no updates. When Gani finally visited, he seemed unfamiliar with the project and focused mainly on upselling upgrades because insurance was paying, even suggesting LVP flooring despite our home having hardwood. Once repairs began, communication continued to be difficult. We had to repeatedly request updates, which were often ignored or met with frustration. While we were staying in an Airbnb, we were suddenly given one hour to choose between two floor stain options--neither matching our original floors--and had received no prior notice that a decision was needed that day. When I called to ask about additional options or samples, Gani became irate and dismissive. Eventually, the subcontracted flooring company provided several proper stain samples, which resolved the issue. Throughout the project, the work felt rushed and we had to repeatedly point out problems that needed fixing. The project also ran later than promised. When we finally moved back into our home, we discovered several issues: one of our lamps had been broken, paint was on our Dyson vacuum, and one of the bathrooms had been left in extremely unsanitary condition. When we raised this with Gani, he told us he would submit another claim to our insurance company so we could receive a check to cover the damaged items, rather than his company reimbursing us directly. Overall, this was one of the worst contractor experiences we've had. Based on the poor communication, lack of professionalism, and how issues were handled, we would not recommend working with this company.

First it should be couple weeks job which turned into months. What's really not acceptable is that…read morein their quote it's supposed to cover everything but they told me their job is done without putting back carpet pad where it was cut out during the repair process and the carpet is still not adhered back to floor. They said their job is done and need to pay more money to do that... so if you plan to use them make 1000% sure that they really finish their job with the quote they gave you otherwise your carpet will look homeless people's carpet

Diego and Wilbur came to our house today to do a cleanup after we had a plumbing backup. The team…read morethat came out last week did not really clean or sanitize the contents of the office that was effected by the water, nor did they clean the bathroom. It was filthy when they left. Chris Fleming, the project manager, came back out and saw the mess and immediately requested that dispatch send another team out. Diego and Wilbur came today. Dispatch told me before they came that they are an A+ team. They were absolutely wonderful. They cleaned the bathroom until it was spotless. They had to tear out a bit more of the paneling in the basement and some more ceiling tiles and they cleaned and sanitized EVERYTHING in that basement. We are very happy and cannot say enough what an awesome job they did. Thank you to Chris Fleming for making this right, and thank you to Diego and Wilbur for your professionalism and amazing work.

Courteous and professional. Showed up on time and took care of everything! will definitely be using…read morethem again!

This company and it's people are awesome! Very professional, thorough, and friendly! They repaired…read moreand restored half of my house from a main pipe bursting! They put true meaning to saving the day! Sent the cavalry out the same day I called them!

I left food at my fridge while I was gone for the summer and the electricity got cut off. Ben from…read moreRestoration 1 of Richmond South came down and really helped me cleaned the horrifying situation in m fridge with patience and care. Ben also followed up with the situation and show great care about their service. I recommend Restoration 1 of Richmond South to whom needs to clean fridge related hazard.

From the owner: At Restoration 1, we help people get their property and life back to normal when they're dealing…read morewith water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers. Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. Give us a call today!