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    SERVPRO of Tri-Cities Plus

    2.1 (7 reviews)
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    SERVPRO of Richmond/Henrico

    SERVPRO of Richmond/Henrico

    (14 reviews)

    Avoid these clowns like the plague!…read more We live up in Fairfax, and had a positive experience with the local office a number a years ago. When our basement recently flooded again, we figured it was a no-brainer to go with these guys. Wow, what a mistake! Unfortunately, All of Northern Virginia is now routed through the Richmond office, and they're worse than worthless. After the initial visit/set-up, they repeated appeared for follow-ups at times OTHER THAN what were scheduled. This meant no one was available here to let them in, and our efforts to re-schedule were typically ignored/visits missed. This dragged on for SEVERAL weeks, and it didn't dawn on us at the time that they were simply padding things.....extending as long as possible to maximize what we could be charged. Even when "complete", the job was half-a**ed at best. We tried to address this with their management (especially given the absurd charge they'd hit us with), but....no surprise.....our emails and calls went unanswered. Only when they demanded payment did we hear back....and then incessantly. My wife explained that we'd be paying them 2 weeks after receipt of the invoice, but the calls resumed literally the day after it arrived (threatening us with collection multiple times). I'd love to figure out how they came up with well over $5K for the bill, but....at this point....we just want to be DONE with them. My advice, go ANYWHERE else....this office is a complete scam!

    Do not use Servpro in the Richmond, VA area. Bare with me on the long post, but its worth reading…read moreand learning what we went through which could change your decision on who you chose for home damage/repair work. Note, I never post reviews on yelp or social media but this is beyond acceptable service and if we can help one family from making this mistake its worth the time to share our story. 1. The Background: We had a dishwasher water leak that caused floor and cabinet damage in our kitchen. I'll start on a positive note that the team who did the drying out service and ensuring all mold was removed was good. However, they offer services to repair all the damages which I would recommend anyone to stay away from and find another contractor. Our issue started in June of 2024 and its nearly November of 2024 (so 5 months) and we are still waiting for our kitchen repairs to be completed. Contractors can build an entire house in 5 months, but apparently ServPro can't repair a kitchen in that time. 2. The floor: ServPro installed flooring that we picked out. We were made aware of mid-way through the install that the flooring we chose needs a different subfloor. They said they could rip it up and we buy something else or we could pay to change all the sub-flooring at our own cost. We couldn't return used wood flooring and not afford all new sub-flooring, so we had to move forward with what we had at the time. We now have new flooring that is already showing "soft spots" and separating and will need to be replaced. This should have been shared and discussed BEFORE the floor was installed. They put all the blame on us for choosing this flooring and will do nothing about it. 3. Kitchen floor removal and non-damaged cabinets: When the old floor was removed they used a heavy duty tool to pull it up. When they did this in the kitchen they caused our non-damaged cabinets to be removed from the wall as the old flooring butted up to the cabinets. They denied they caused this damage for weeks until they finally admitted it was most likely caused from removal and they would repair. Honestly, what else would cause these to come off the wall beyond what they did during removal? Seems pretty straight forward what the cause was but they denied for weeks. 4. Water damaged cabinets: They sent out a team to remove/repair the cabinets first. This repair was shown in the work order to be $2000 for repair of 3 standard cabinets, which seems really high to me as you could just buy new for cheaper. They came out three times and attempted to install subpar repairs and it was determined by our granite contractor that they would not install the granite due to the poor quality and levelness of the cabinets. After months of going back and forth ServPro agreed to buy new cabinets as their team could not get it right. 5. New cabinets: Once it was determined that they would just replace instead of repair the team came out to measure, and working with us, to pick out replacements. It was showing that the cabinets would take about 1 week to arrive from Home Depot. 1 week goes by, no update from ServPro, 2 weeks go by but no update from ServPro, 3 weeks go by and we eventually called them to find out what is going on. We were told they would get back to us with an update. Another week pasts with no updates. So we called Home Depot ourselves to find out what was taking so long and discovered ServPro NEVER ORDERED THE CABINETS! We called our GC and he said he forgot to order them. We are now a month and a half of waiting for cabinets and still nothing. 6. Granite: We were made aware that its possible that the granite could be damaged beyond repair once removed and that was the case. This we believe is partly due to how they "braced" the granite once the cabinets were removed with a make shift 2x4 to hold up hundreds of pounds of granite while waiting for new cabinets. I will note that we have a young child and pets where this temporary brace could easily have been knocked out of place and caused serious harm. Even our GC was shocked at the temp brace solution and took pictures to send to his team. 7. Pricing and billing: We paid nearly $7k upfront to get the work started in June of 2024. In October of 2024 we get a bill in the mail that we need to pay the remainder $6k+ to them by end of the month. We obviously are not paying anything until all work is completed correctly. 8. Summary: We are now in month 5 of not having running water or full access to our kitchen and floors that are already falling apart. We literally have to run a water hose from outside into our temp sink to do dishes. It has been nothing but dismiss, lack of empathy, false promises, unexplainable poor project management, and overall the worst customer service I have ever seen from a company in my entire life. Do not use this company for water damage repair in Richmond, VA.

    Five Stars Restoration

    Five Stars Restoration

    (3 reviews)

    Do not trust the Google reviews for this company. I strongly recommend not hiring Five Stars…read moreRestoration. We hired them to clean up and repair water damage in our home based on their positive reviews, but the experience was extremely disappointing. The initial cleanup team did a good job drying out our crawlspace--especially Lester. However, once the repair phase began under owner Gani Berisha, the experience deteriorated quickly. Communication was poor from the start. After the drying process, we waited weeks with little to no updates. When Gani finally visited, he seemed unfamiliar with the project and focused mainly on upselling upgrades because insurance was paying, even suggesting LVP flooring despite our home having hardwood. Once repairs began, communication continued to be difficult. We had to repeatedly request updates, which were often ignored or met with frustration. While we were staying in an Airbnb, we were suddenly given one hour to choose between two floor stain options--neither matching our original floors--and had received no prior notice that a decision was needed that day. When I called to ask about additional options or samples, Gani became irate and dismissive. Eventually, the subcontracted flooring company provided several proper stain samples, which resolved the issue. Throughout the project, the work felt rushed and we had to repeatedly point out problems that needed fixing. The project also ran later than promised. When we finally moved back into our home, we discovered several issues: one of our lamps had been broken, paint was on our Dyson vacuum, and one of the bathrooms had been left in extremely unsanitary condition. When we raised this with Gani, he told us he would submit another claim to our insurance company so we could receive a check to cover the damaged items, rather than his company reimbursing us directly. Overall, this was one of the worst contractor experiences we've had. Based on the poor communication, lack of professionalism, and how issues were handled, we would not recommend working with this company.

    Alonzo came to shampoo my carpets and did a wonderful job. He was very professional, and he was…read morevery detail oriented. I would highly recommend him. Rita Snow

    Virginia Restoration Services

    Virginia Restoration Services

    (2 reviews)

    They don't care about the customer only about the money. Everyone who knows business knows that the…read morecustomer comes first. However, VRS didn't care and ultimately I had to go with other companies after they wasted two months of my time. In the end they didn't want me to have a say so in the work that needed to be done in my home...Smdh I guess they pay my mortgage and not me!

    Used this company for a water damage claim and we were very disappointed! From day one we had…read more problems, from the sub contractors used, to the estimates not being forwarded to the insurance company, to the switching of adjusters, it was just problem after problem, even to the point of loosing a piece of the soapstone backsplash that still has yet to be replaced. After a year into the claim their adjuster Adam didn't even realize that it was a two story house and that we had damage upstairs and down! How in the world do you have my best interest at heart when you don't even read the estimates from your own company? In the end they never submitted the cabinet quotes to the insurance company costing me thousands of dollars and months of haggling with the insurance company. In the end after telling me countless times that everything balanced to the penny, they finally admitted they owed me a small refund. (Sarcastically). Just a small amount..... $1880.72 from VRS and another $2309.04 from the insurance company for repairs not submitted. We finally got the check from VRS yesterday and what do ya know, one final screwing. They shorted me the .72 cents. Not worried about it,It's not the money but the principal, you would have thought they would have paid the refund in full and apologized for all the mistreatment over the two years of haggling, but no. Had it not been for my oversight and persistent haggling VRS would have cost me thousands!

    SERVPRO of Chesterfield - Electric socket left out on floor after leaving for the day

    SERVPRO of Chesterfield

    (25 reviews)

    First it should be couple weeks job which turned into months. What's really not acceptable is that…read morein their quote it's supposed to cover everything but they told me their job is done without putting back carpet pad where it was cut out during the repair process and the carpet is still not adhered back to floor. They said their job is done and need to pay more money to do that... so if you plan to use them make 1000% sure that they really finish their job with the quote they gave you otherwise your carpet will look homeless people's carpet

    Diego and Wilbur came to our house today to do a cleanup after we had a plumbing backup. The team…read morethat came out last week did not really clean or sanitize the contents of the office that was effected by the water, nor did they clean the bathroom. It was filthy when they left. Chris Fleming, the project manager, came back out and saw the mess and immediately requested that dispatch send another team out. Diego and Wilbur came today. Dispatch told me before they came that they are an A+ team. They were absolutely wonderful. They cleaned the bathroom until it was spotless. They had to tear out a bit more of the paneling in the basement and some more ceiling tiles and they cleaned and sanitized EVERYTHING in that basement. We are very happy and cannot say enough what an awesome job they did. Thank you to Chris Fleming for making this right, and thank you to Diego and Wilbur for your professionalism and amazing work.

    SERVPRO of Tri-Cities Plus - damagerestoration - Updated May 2026

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