They hired bunch of college kids with little to no experience to spray for mold and they put the…read morewrong insulation size and didn't even put the bracket so now they are falling and have to pay someone else to fix it. I would not recommend this company to anyone.

Avoid these clowns like the plague!…read more We live up in Fairfax, and had a positive experience with the local office a number a years ago. When our basement recently flooded again, we figured it was a no-brainer to go with these guys. Wow, what a mistake! Unfortunately, All of Northern Virginia is now routed through the Richmond office, and they're worse than worthless. After the initial visit/set-up, they repeated appeared for follow-ups at times OTHER THAN what were scheduled. This meant no one was available here to let them in, and our efforts to re-schedule were typically ignored/visits missed. This dragged on for SEVERAL weeks, and it didn't dawn on us at the time that they were simply padding things.....extending as long as possible to maximize what we could be charged. Even when "complete", the job was half-a**ed at best. We tried to address this with their management (especially given the absurd charge they'd hit us with), but....no surprise.....our emails and calls went unanswered. Only when they demanded payment did we hear back....and then incessantly. My wife explained that we'd be paying them 2 weeks after receipt of the invoice, but the calls resumed literally the day after it arrived (threatening us with collection multiple times). I'd love to figure out how they came up with well over $5K for the bill, but....at this point....we just want to be DONE with them. My advice, go ANYWHERE else....this office is a complete scam!

I found out I had an extensive mold problem after a water leak and started calling around to…read morecompanies to try and get help immediately as I have asthma and allergies. Not only was Robert friendly but he was knowledgeable and showed up on time to provide pricing and explained what I could expect during the whole process. After speaking with him I knew I was making the right choice in selecting his company. In addition to his responsiveness and competence, my experience was as painless as any project could be. Overall, I would highly recommend him to all my family and friends!

From the owner: Our specialized expertise encompasses mold testing and removal, as well as water damage…read morerestoration. As a family-owned business, we prioritize the utmost respect for all our customers. We are acutely aware of the traumatic experiences that individuals endure as a result of these events. For an honest assessment and competitive pricing, please do not hesitate to contact us.

Alonzo came to shampoo my carpets and did a wonderful job. He was very professional, and he was…read morevery detail oriented. I would highly recommend him. Rita Snow

Do not trust the Google reviews for this company. I strongly recommend not hiring Five Stars…read moreRestoration. We hired them to clean up and repair water damage in our home based on their positive reviews, but the experience was extremely disappointing. The initial cleanup team did a good job drying out our crawlspace--especially Lester. However, once the repair phase began under owner Gani Berisha, the experience deteriorated quickly. Communication was poor from the start. After the drying process, we waited weeks with little to no updates. When Gani finally visited, he seemed unfamiliar with the project and focused mainly on upselling upgrades because insurance was paying, even suggesting LVP flooring despite our home having hardwood. Once repairs began, communication continued to be difficult. We had to repeatedly request updates, which were often ignored or met with frustration. While we were staying in an Airbnb, we were suddenly given one hour to choose between two floor stain options--neither matching our original floors--and had received no prior notice that a decision was needed that day. When I called to ask about additional options or samples, Gani became irate and dismissive. Eventually, the subcontracted flooring company provided several proper stain samples, which resolved the issue. Throughout the project, the work felt rushed and we had to repeatedly point out problems that needed fixing. The project also ran later than promised. When we finally moved back into our home, we discovered several issues: one of our lamps had been broken, paint was on our Dyson vacuum, and one of the bathrooms had been left in extremely unsanitary condition. When we raised this with Gani, he told us he would submit another claim to our insurance company so we could receive a check to cover the damaged items, rather than his company reimbursing us directly. Overall, this was one of the worst contractor experiences we've had. Based on the poor communication, lack of professionalism, and how issues were handled, we would not recommend working with this company.

They don't care about the customer only about the money. Everyone who knows business knows that the…read morecustomer comes first. However, VRS didn't care and ultimately I had to go with other companies after they wasted two months of my time. In the end they didn't want me to have a say so in the work that needed to be done in my home...Smdh I guess they pay my mortgage and not me!

Used this company for a water damage claim and we were very disappointed! From day one we had…read more problems, from the sub contractors used, to the estimates not being forwarded to the insurance company, to the switching of adjusters, it was just problem after problem, even to the point of loosing a piece of the soapstone backsplash that still has yet to be replaced. After a year into the claim their adjuster Adam didn't even realize that it was a two story house and that we had damage upstairs and down! How in the world do you have my best interest at heart when you don't even read the estimates from your own company? In the end they never submitted the cabinet quotes to the insurance company costing me thousands of dollars and months of haggling with the insurance company. In the end after telling me countless times that everything balanced to the penny, they finally admitted they owed me a small refund. (Sarcastically). Just a small amount..... $1880.72 from VRS and another $2309.04 from the insurance company for repairs not submitted. We finally got the check from VRS yesterday and what do ya know, one final screwing. They shorted me the .72 cents. Not worried about it,It's not the money but the principal, you would have thought they would have paid the refund in full and apologized for all the mistreatment over the two years of haggling, but no. Had it not been for my oversight and persistent haggling VRS would have cost me thousands!

First it should be couple weeks job which turned into months. What's really not acceptable is that…read morein their quote it's supposed to cover everything but they told me their job is done without putting back carpet pad where it was cut out during the repair process and the carpet is still not adhered back to floor. They said their job is done and need to pay more money to do that... so if you plan to use them make 1000% sure that they really finish their job with the quote they gave you otherwise your carpet will look homeless people's carpet

Diego and Wilbur came to our house today to do a cleanup after we had a plumbing backup. The team…read morethat came out last week did not really clean or sanitize the contents of the office that was effected by the water, nor did they clean the bathroom. It was filthy when they left. Chris Fleming, the project manager, came back out and saw the mess and immediately requested that dispatch send another team out. Diego and Wilbur came today. Dispatch told me before they came that they are an A+ team. They were absolutely wonderful. They cleaned the bathroom until it was spotless. They had to tear out a bit more of the paneling in the basement and some more ceiling tiles and they cleaned and sanitized EVERYTHING in that basement. We are very happy and cannot say enough what an awesome job they did. Thank you to Chris Fleming for making this right, and thank you to Diego and Wilbur for your professionalism and amazing work.

Courteous and professional. Showed up on time and took care of everything! will definitely be using…read morethem again!

This company and it's people are awesome! Very professional, thorough, and friendly! They repaired…read moreand restored half of my house from a main pipe bursting! They put true meaning to saving the day! Sent the cavalry out the same day I called them!

I left food at my fridge while I was gone for the summer and the electricity got cut off. Ben from…read moreRestoration 1 of Richmond South came down and really helped me cleaned the horrifying situation in m fridge with patience and care. Ben also followed up with the situation and show great care about their service. I recommend Restoration 1 of Richmond South to whom needs to clean fridge related hazard.

From the owner: At Restoration 1, we help people get their property and life back to normal when they're dealing…read morewith water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers. Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. Give us a call today!

We hired 804 Restore to do an epoxy floor in our basement and it was the worst decision we ever…read moremade. There were seams in the floor, mind you these types of floors are supposed to be seamless. Areas that started bubbling up less than a month after install. No protection of surrounding walls and windows so there is exoxy splatter all over the place. A one year warranty was offered and after notifying Scott and his team about the issues he pushed off the repair work to almost the end of our year warranty. I'm assuming he did this in an attempt to get any additional repair work out of the warranty period. If you care about quality, peace of mind and an honest contractor then do not hire this company for anything. If I could've given less than one star I would have.

In addition to beautiful work that Scott takes great care and pride in, communication was always…read moretimely and pleasant. They worked hard and were consistently thoughtful (taking care to park so as not to block me in, for example) and thorough. So glad I found 804restore!