RUN AWAY AS FAST AS YOU CAN!!
I cannot express enough how incredibly frustrating and mentally exhausting our experience with this company has been. We started our kitchen recon 6 months ago, and here we are today with no cabinets, no granite countertops (that they broke then tried to ask our insurance company to cover the costs), and improper flooring that is already lifting in multiple spots. This project has been a nightmare from start to finish, and I wouldn't wish this on anyone.
First off, Aaron Lee and Matt Duffy have been completely unresponsive throughout this process (until I finally went into the office as they weren't taking our calls) . After weeks of waiting for updates, they refused to speak with us at all now. And when we tried to push for a resolution, they sent our remaining balance to a debt collector after we had paid 50% of the costs upfront, with nothing to show for it. They fired our project manager, Benjamin Thomas, who was the only person who genuinely seemed to care about our project. Aaron specifically asked for all of the documents I had gathered so they could review the costs for the correct cabinets , only to fire Benjamin the same day. It's clear they have no regard for their customers.
The pictures speak for themselves -- my kitchen is still not finished. The first photo was taken during the "reconstruction" phase, and the rest of the pictures show the sad state it's in today. But even more disturbing is Justin Ballas swore it was safe, but when I walked in to my house I found my daughter and two dogs underneath a huge piece of granite (held up by a 2x4). I could've lost my family. This was beyond dangerous, and no one seems to care. How is that up to code?? How is that ok?
To top it all off, the floor installers told Servpro midway through the flooring installation that our subflooring wasn't adequate enough to support the new floors. Without warning, we received a call from Tyesha, who told us we had to pay extra for the removal of the floors, (that were currently being installed) for new subflooring, new flooring, and for the installation of the new floors - none of which were disclosed to us in advance. So not only are we now out $10K, but we are still without a completed kitchen, still without proper flooring, and still no resolution.
We have tried every possible avenue to communicate with Aaron and Matt, but they have refused to speak with us. This has been an incredibly stressful and costly experience, and we are still left with nothing to show for it. A few weeks ago they sent our remaining balance to a "debt collector" and included their lawyers fees. Yet we have nothing to show. What did they do with the money that we already gave them??
Save yourself the headache, the heartache, and the money read more