competitive bid, conscientious, hard working team who got it done in exactly the amount of time…read morethey promised and my floors are no longer squishy but firm and solid....great workmanship but slow communication from home office.

Another company offered to do our encapsulation for a lot cheaper but gave us the runaround for…read moremonths, lied to us repeatedly, and never got the permit to do the work. We were so frustrated! We figured out that our county's website has a record of all of the permitted work done in the county in the last 3.5 months, and you can sort by project. It also lists the sq footage of the project and the cost. We could see that Kefficient had done the most permitted projects in our county and they had a fair and competitive price compared to other companies who got their work permitted. We ended up deciding to work with Kefficient. What a world of difference! They quickly got a permit and did the work and had it inspected and it looks great. What a relief after such a poor experience with a different company!

RUN AWAY AS FAST AS YOU CAN!!…read more I cannot express enough how incredibly frustrating and mentally exhausting our experience with this company has been. We started our kitchen recon 6 months ago, and here we are today with no cabinets, no granite countertops (that they broke then tried to ask our insurance company to cover the costs), and improper flooring that is already lifting in multiple spots. This project has been a nightmare from start to finish, and I wouldn't wish this on anyone. First off, Aaron Lee and Matt Duffy have been completely unresponsive throughout this process (until I finally went into the office as they weren't taking our calls) . After weeks of waiting for updates, they refused to speak with us at all now. And when we tried to push for a resolution, they sent our remaining balance to a debt collector after we had paid 50% of the costs upfront, with nothing to show for it. They fired our project manager, Benjamin Thomas, who was the only person who genuinely seemed to care about our project. Aaron specifically asked for all of the documents I had gathered so they could review the costs for the correct cabinets , only to fire Benjamin the same day. It's clear they have no regard for their customers. The pictures speak for themselves -- my kitchen is still not finished. The first photo was taken during the "reconstruction" phase, and the rest of the pictures show the sad state it's in today. But even more disturbing is Justin Ballas swore it was safe, but when I walked in to my house I found my daughter and two dogs underneath a huge piece of granite (held up by a 2x4). I could've lost my family. This was beyond dangerous, and no one seems to care. How is that up to code?? How is that ok? To top it all off, the floor installers told Servpro midway through the flooring installation that our subflooring wasn't adequate enough to support the new floors. Without warning, we received a call from Tyesha, who told us we had to pay extra for the removal of the floors, (that were currently being installed) for new subflooring, new flooring, and for the installation of the new floors - none of which were disclosed to us in advance. So not only are we now out $10K, but we are still without a completed kitchen, still without proper flooring, and still no resolution. We have tried every possible avenue to communicate with Aaron and Matt, but they have refused to speak with us. This has been an incredibly stressful and costly experience, and we are still left with nothing to show for it. A few weeks ago they sent our remaining balance to a "debt collector" and included their lawyers fees. Yet we have nothing to show. What did they do with the money that we already gave them?? Save yourself the headache, the heartache, and the money

Do not recommend this company under any circumstances at this moment if something changes so will…read morethis review.Only if you know for a fact insurance will pay because they have insurance prices!!! Few grand min for very min work and cleanliness.

Do not do business with this thief. We had part of our roof blown off in a storm in Sept of 24…read more Water leaked into interior walls from top floor and went into ceiling and walls of main floor. We needed a new roof, drywall repair and floor repairs; two bathrooms needed repair as well. Insurance was involved- this turned out to be the bait. We engaged Kevin Ayescue and CRS, who promised to start in a month and be done in 3; they advised us to find a 3 month rental. It started 2 months later than scheduled. Roof replacement went well despite late start. Slow but progress was made and CRS hired movers to move, clean and store our contents out of the house on April 1 to commence interior repair. We never did get a contract from him for the complete job even though we asked repeatedly. Work was intermittent, generally 1-3 weeks of work getting done then no one would show up the next Monday. Work then stopped entirely in July with drywall, paint and trim still needing to be installed even though we had paid for that. Thank heavens we hadn't paid for the bathroom installation yet. Kevin didn't respond to calls or emails for weeks then came back with a new project manager each time he showed up. In July we realized he had been using different subs, paying them to show up to work but never paid them again so they didn't come back. By the end of August, with no progress since July, we hired other contractors to finish the job. We asked to have our contents returned, which included all our living room, dining room, office and 3 bedrooms. All of which we had paid up front over $25k to have cleaned. When we finalized the repairs with different builders, we asked for the contents to be returned. He required additional payment to return our contents, which we agreed to pay just to be done with this nightmare. Finally the first load came in early December and it was clear nothing had been cleaned; in fact contents were dirty and damaged. Turns out the movers he hired was a shell company in his name and he used his own guys who are not professional movers; nothing was properly padded or packed let alone cleaned. When we pointed out that that we had paid for the cleaning and that it wasn't done and that cost was more than the remaining fees, he didn't address that and started threatening lawsuits, demanding more money and holding our contents hostage. When we refused to pay more, noting again the scheduled of payments made and what they were paying for, he cut off communication, saying "thanks for the contents." We had the receipts so we were confident of our position but didn't want the hassle. We had negotiated for 2 months to get our contents returned and his demands kept getting crazier so we walked away from it. He stole our dining room furniture that included antiques, our couch, 3 bedrooms worth of furniture, office contents, and even my mother's china. We finally looked up reviews and have found there are multiple legal actions against him and his companies and his license has been withdrawn. Do not do any business with this thief.

Under no circumstances should you use this company. The subcontractors they use are unprofessional…read moreand the work performed is not satisfactory. Work is not performed in a timely manner and the company is not responsive. Avoid this company!

Very dangerous for your employee to pull the stunt he pulled whole behind the wheel of your company…read morevehicle. Not a care in the world for the safety of pedestrians or other vehicles around him. First, he ran a stop sign, then a red light, which made him swerve and he almost hit multiple vehicles and ran up onto the sidewalk. Then, he decided it would be acceptable to cuss and give the middle finger when he was in the wrong. Poor guy that had been cut off by that deranged employee of yours. I didn't stop because I had my kids in my van, but how dare someone act like a complete nut job while driving a company truck. It was a white pickup truck didn't get the make or model of it. So disgusting on how he was being towards everyone around him not safe at all, such a bad look for your company. The manager or owner needs to take this very seriously and really think about taking this person off the road and away from the company before he ends up injuring someone or worse and it's gonna end up costing the company alot of money over his actions.

To whomever runs the company I was cut off by a white dodge truck with your company's logo on the…read moredriver door. He cut another vehicle off moments before doing it to me. He was preoccupied with his cell phone instead of driving. The worker decided to cut me the proceeded to cuss me out giving me the middle finger and threw a can at my vehicle . That can looked to be a beer can. The guy was white with longish dirty blonde hair with a baseball cap on. If this is who you have working for your company it's not a good look. No need to reach out to me I won't be using your company. My friends, family and neighbors won't be needing any services from your company either. Completely unprofessional and disgusting for him to do this to me and but the other person off.

I left food at my fridge while I was gone for the summer and the electricity got cut off. Ben from…read moreRestoration 1 of Richmond South came down and really helped me cleaned the horrifying situation in m fridge with patience and care. Ben also followed up with the situation and show great care about their service. I recommend Restoration 1 of Richmond South to whom needs to clean fridge related hazard.

From the owner: At Restoration 1, we help people get their property and life back to normal when they're dealing…read morewith water, mold, or fire damage. We understand that our customers are going through a taxing and emotionally trying time. This is why our restoration specialists strive to be attentive, offer upfront communication, and valuable services to our customers. Most people struggle to clean up the mess after a disaster such as a flood or fire. We've created a straightforward process to guide our customers through their property restoration. Give us a call today!

Prompt estimate, good price, prompt scheduling, quality installation, and careful clean-up. We…read morewere very happy with Duct Cleaning Solutions.

From the owner: Duct Cleaning Solutions is your one stop solution for energy efficiency in your home. We specialize…read morein creating a healthier environment for your family by scientifically examining your home.

My girlfriend, Stacy, suffered water damage in her basement and lived with mold for nearly a year…read moreafter feeling like all of the companies she called were trying to take advantage of her by charging an arm and a leg. I did a little research and called a few companies and RVA had the best customer service by far! And, the treatment they recommended along with the price were just just what Stacy needed. I have to send a big thank you to RVA for helping out a dear friend of mine.

We hired 804 Restore to do an epoxy floor in our basement and it was the worst decision we ever…read moremade. There were seams in the floor, mind you these types of floors are supposed to be seamless. Areas that started bubbling up less than a month after install. No protection of surrounding walls and windows so there is exoxy splatter all over the place. A one year warranty was offered and after notifying Scott and his team about the issues he pushed off the repair work to almost the end of our year warranty. I'm assuming he did this in an attempt to get any additional repair work out of the warranty period. If you care about quality, peace of mind and an honest contractor then do not hire this company for anything. If I could've given less than one star I would have.

In addition to beautiful work that Scott takes great care and pride in, communication was always…read moretimely and pleasant. They worked hard and were consistently thoughtful (taking care to park so as not to block me in, for example) and thorough. So glad I found 804restore!