I have never experienced such an unprofessional organization. They are unethical and liars. The…read morework they performed was adequate but they quoted one job and then billed me exorbitant fees for two jobs that were not authorized. And then had the audacity to lie about it. They went further to say they needed to charge those fees because they "are not profitable and have to raise rates." Not surprising, but you cannot charge for work that was not quoted or authorized.

Because of the peculiarity of my house, 360 had a tough time installing new sinks and faucets - in…read moreno way their fault. Nevertheless, the guys that came were all uniformly cheerful and professional. Now I have a new go-to plumbing company. Not that I wanted one, but I know who to call with confidence.

Shortly after leaving this review I was contacted by the owner of Advanced Plumbing. I'm changing…read moremy review because of their amazing customer service and their dedication to their customers being happy. He explained to me how my service was guaranteed for a year and that they'd gladly come by to replace my toilet for the new one of purchased at no cost. They showed up on time, kept me updated throughout the day and finished the job quickly. Now I have a new functioning toilet so thank you! Re-update They misquoted me on the replacement of the 2nd toilet which I had them do at the same time as the other I had issues with. (told me it would be $120-130 and the other one was free of charge) and now charging me $248. Also the bathroom smells SO BAD now. It smells like sewer water.

do yourself a favor and steer clear of this company! not only does the never answer the phone but…read morethey tried to rack up charges on you that are unnecessary and will ignore your questions and calls intentionally so that they can continue to add late fees to your bill. Apart from that, they have absolutely no idea what they're doing and the owner , justin , has absolutely no idea how to run his company. They will have to come back five times to fix the same issue because they don't take enough time or care to fix it right the first time and they overcharge you crazy amounts!! WORST RAN COMPANY IVE EVER SEEN. All they care about is how much they can get out of you.. sad.

Called for an inspection after we purchased our home, we knew the chimney needed some work. We…read moredidn't even have a cap on. I wish I could remember the names of the two men that inspected, they were great. Let us know everything we needed asap to stop more water erosion, and didn't pressure us to get any other work done immediately. Well, we bought the house to use the fireplace, so we got everything done, from crown to flu repair. Cameron came on time as scheduled, and not only got everything repaired, but it was finished faster than estimated. They even repointed our bricks as an extra. Cost was what we expected, so while we'd love the work for free, who wouldn't, this was worth it for a safe winter season. Will be calling them for annual cleans, and when we get around to putting in a wood stove.

Used this service for yearly cleaning of our wood burning fireplace. Dillon called before arrival…read moreand showed on time, early in the window which was nice. Both technicians wore booties upon entering the home. They thoroughly inspected and cleaned the flue and sent a drone up to inspect the cap. They explained exactly what they were doing and provided photos. The work done for the amount paid was better than some of the other quotes we received. Thank you Rooftop Chimney Sweeps!

I hired this business, the owner, John, for an agreed-upon project and provided a large upfront…read moredeposit of half the total fee. After taking the deposit, the communication completely broke down. The job was never started, no materials were delivered, and now my calls and texts are being ignored. I am out my deposit with nothing to show for it. Requesting a refund yielded no response. Unprofessional and completely unreliable Do not give this business money upfront. Save your time and money and hire someone else.

John doesn't show up or call when he says he will. Twice he stood me up for quote on repairing a…read moredeck. No phone call no nothing. He may be busy now and be overworked but at the pace he's going he'll have plenty of time on his hands.

I pinged the 80 neighbors in our private Whatsapp asking for a plumber recommendation. 2 or 3…read moreneighbors mentioned Glen Allen plumbing, so I gave them a try. The first time I called, the rep said they would call me back the very next day. They never called. Every 3 or 4 days since then, I've called and left messages asking to make an appointment. They never called back. I'm ditching Glen Allen Plumbing for keeping me waiting for 2 weeks just for them to schedule an appointment. Found another local plumber and am now recommending to my neighbors that they also ditch Glen Allen Plumbing.

Did a good job on fixing a leaky shower faucet but were a bit pricey. The employees were friendly…read moreand helpful.

Yesterday, Daniels came out to replace our 16-year-old HVAC system, which was very much on its last…read morelegs and fully aboard the struggle bus after the recent heat wave. The team that came out, Peanut, John, and Jeremiah, was absolutely incredible. They were thoughtful, kind, professional, and so quiet I barely knew they were here. They arrived on time, completed everything, and had the area cleaned up by 2:30 p.m. Based on Ronnie's quote and recommendation, they also did minor duct work to enlarge the supply ducts to the far end of the house. We heard and felt air coming out of three vents that we honestly had not felt in over 20 years of living here. Ronnie was the only person who mentioned that solution when he came out to quote us for a new system, and it made an immediate difference. While the install was happening, Mrs. Daniels, the owner, came by personally to collect payment and have us sign the contract. I am usually someone who prefers to do things online, but having her show up in person and put a face to the business was such a thoughtful touch. She even hugged me at the end of the transaction. From start to finish, this was a wonderful experience. The system works beautifully, the house already feels better, and the people made the whole process feel personal and cared for. I would absolutely recommend Daniels.

Very nasty and rude customer service. I spoke to a man and a scheduled an appt . They were a no…read moreshow . I called and a woman told me she spoke to me and had told me she didn't have openings that day

I made the mistake of calling Plumb Line back to install a vanity on my second floor the following…read moremonth of writing my original review. THEY FLOODED MY HOUSE. I ordered a vanity that had three wide, sliding drawers.Kevin informed me that the piping would need to be altered for it to fit properly. I paid for him to change the piping within the walls, alter the vanity so that the drawers would fit, and he also installed new shut off valves and altered their location. After he removed the original vanity and piping, nothing remained that wasn't installed by him. His failed installation resulted in my entire two-story home flooding and my family being homeless for over 6 months. It has almost been a year, and we still haven't recovered. Because the business wasn't picking up the phone at the time of the incident, I called my insurance company. Afterward, Kevin verbally admitted fault and offered to pay me partially for my insurance deductible in front of a witness. I had enough sense to decline his offer, but he admitted fault nonetheless. Nearly a year later, he's changed his entire story and is pretending to not know anything about the incident. If I were reading this review, I wouldn't need much more information to put this company on a list of businesses not to use, but just in case you do: Are you willing to risk your home suffering damages that cost hundreds of thousands of dollars? Are you willing to risk having to live in nearly a dozen different hotels, motels, and apartments within 6 six month timeframe? Oh, and imagine doing all of this during the height of COVID-19. Stay. Away. From. This. Business.

Responsive, speedy service. Extremely professional and get the job done right the first time…read more Recommend highly!

Outrageous Overcharging! Stay away from F. HRR! They will…read morevastly overcharge you for basic repairs and give you false information just to make a bigger sale. They charged me a staggering $800 just for a basic capacitor and the labor to install it. They claimed a universal fan motor would not fit my HVAC unit. They lied to me and said that my unit would only fit the expensive manufacturer model for $2,400. I called a second company for a backup opinion. They easily installed a universal fan motor with zero issues. The total cost for parts and labor was a fraction of what F. HRR quoted me.This company is dishonest and overpriced. Save your hard-earned money and call a different HVAC service instead.

Got great service when they were locally owned, but since they are now part of FH Furr, they're…read moreterrible. I'm one of the lucky former customers who called to schedule a maintenance appointment for a water tank flush, left a message, and never heard from them. Perhaps it was because I mentioned the $49 promotion that they offer on their website, that they didn't bother returning the call. Two weeks later on a Saturday, I contacted The Plumbing Officials who responded within 10 minutes and offered to do the job that day but I scheduled the job for Monday. That's how service is supposed to work. It's appears that the new company is only looking for volume and their work isn't what it used to be. To get a better idea, check out the reviews for FH Furr on yelp, It ain't pretty. Fun fact: FH Furr doesn't allow you to opt out of receiving ALL emails from them. Sure, you can stop the marketing emails, but they force you to select from a list of the ones you want. There's no "Leave Me Alone" option, so if you are a previous customer, you will continue to be contacted.