Wanted to love this place. Everyone I met with was so helpful and so knowledgeable. Gave me all the…read moreinformation I needed, seemed to really want to help. Joey came out for a quote and said I would hear back that day. 3 days later I called/emailed, no response, 5 days later, was told quotes take 7-10 days... was a little upset but no worries, 12+ open weekdays out now (they're open on Saturdays but not even counting those) never got a quote. Don't feel like I should need to keep calling to give someone my business so went with someone else. Again super knowledgeable but not responsive after the fact.

We went to Bon Air Hearth, Porch & Patio to compare prices for a replacement open log fireplace…read morekit. Our system was old, and I wasn't sure that it was repairable. The salesman Terry showed us options for various open log kits and price ranges. When I described our system to him, he recommended that I call a repair person to see if it was repairable for about 1/5 the cost of a new system. Although we haven't determined it our old system is repairable or not, I want to point out that Terry was not at all the typical high-pressure salesman and suggested what could be a substantial savings. Just thought I'd share our positive experience.

I used them for repair/maintenance on our gas logs. They were excellent! Khalil was very…read moreprofessional,wore proper PPE, very neat workmanship and now our logs are like brand new! They were excellent and ahead of appointment time

The technician showed up on time, was very professional and knew what he was doing, gave us a…read morecouple of options and good advice, and had the problem fixed in no time. Couldn't be happier!

Great service! Communicative, helpful, and thorough. Will certainly continue to use them for…read moreanything fireplace

Nate worked efficiently and was very respectful of my home. I would definitely recommend him to…read moreanyone needing fireplace service!"

Used Acme recently for very nice wood stove for a contracted project. It was a great experience all…read morearound. From initial pricing to talking installation details/nuances, to the actual technicians who installed the unit, very easy and smooth process. Will hopefully work with them again.

Neil was awesome we came in to this place for some wood burning stove gaskets. He had a bunch of…read morerope gaskets for the stoves. Helped us out. Was very friendly and professional. We bought the 3 types of gaskets we needed. 2 rope gaskets for our window frame in our stove, (1 was for the vent area and 1 was for the glass that went inside of the frame) that was the 2 rope gaskets and then the 3rd one was for our Door hatch to the stove. So 3 total. I removed it from our stove to bring in the gaskets to match up what we needed. Neil said that definitely helped him figure out which ones we need. I'm glad I did cuz there was 3 different types needed for our stove. Thank you Neil. You are awesome.

Be aware that the initial consultation to provide an estimate may cost $150 or more. This fee was…read morenot communicated to me in advance, and only came to my attention after I began receiving calls from the accounting department requesting payment. I had assumed (incorrectly) that the initial inspection was complimentary. The technicians who visited my home were professional, knowledgeable, and spent approximately 30 minutes taking measurements and inspecting the chimney cap. However, they left only a handwritten sheet with basic dimensions and no clear documentation of costs or next steps. The invoice was sent two days later from an unfamiliar email address that did not identify the company or the technicians, which added to the confusion. Finally, the companies accounting department reached out, leaving multiple voicemails to address payment due. When I called to address the charge, I expressed my concerns about the lack of upfront communication. The accounting representative was polite and apologetic, and I do believe the company values customer service, however, there was a clear shortfall in transparency regarding pricing. Given the unexpected inspection fee, as well as the high estimates for additional work and concerns about communication, I have decided to pursue services with a company that places a stronger emphasis on clear and upfront pricing.

First class operation. I'm a contractor and worked with…read moreCougot's numerous times over the years. Staff is professional, top to bottom. Scheduling is easy, pricing is transparent, communication is outstanding. Field teams have great "bedside manner" and can clearly explain (to me or my clients/homeowners) a given situation, recommended repairs, etc. I wouldn't call anyone else for chimney inspection and/or repair needs.

We are so happy with the conversion of our gas fireplace to a Buck 81 wood burning stove insert!…read moreThe installation was within 3 hours. The owner and his son are professional, polite and friendly. They cleaned up the work site and windows on my stove to be immaculate. This model comes with a blower and it heats the house. My husband was hesitate to spend the money, but he is pleased at the lower electric bill and propane use of our furnace. This is an all in one business! No need to call an electrician or a plumber for my installation. My husband and I highly recommend the business Studley Stove and Hearth in Mechanicsville. It's worth the price!

They installed a gas fireplace 4 years ago. It worked great. Then, they came for a routine…read moreservice and cleaning. The next day it wouldn't light. Then they came to fix that, and the next day the fan was broken and so loud we couldn't run it. They said they'd get a new fan, that would take 4 weeks to get it. We said no thanks and moved on. ​

I bought my house 3 years ago and it has a gas fireplace in it. When I had the inspection for the…read morehouse done the inspector told me to not fire up the fireplace until someone came and looked at it. The fireplace wasn't a necessity so I have let it sit for the past 3 years. I received a coupon in the mail for an inspection from this place. I called and had no trouble setting up an appointment. The appointment day came and the technician came out. I don't know much about gas fireplaces, we always had wood when I grew up. He inspected the fireplace and let me know all the things wrong with it, he also told me it was just decorative as it had no blower on it. He gave me an estimate to fix it that was reasonably priced. The tech was very friendly and very knowledgeable. I have chosen not to fix the fireplace solely on the fact that it is decorative and not really needed.

Our AC fan on the outside unit would turn off every once and a while. It did the same thing last…read moreyear, but since we were heading for a week of 90 degree plus weather, we decided to get it fixed. Eurotech had put in a furnaces for us in a rental property this winter, so we gave them a call. One of their guys showed up within an hour of his stated arrival time. He took the cover off of the outside unit and did some testing while I watched. Unfortunately, I needed to leave so the rest of his inspection was done without my spouse watching. His diagnosis was we needed a "switch" and a fan motor which was $800, but the unit was old and we should get a new unit for $4200. When we asked if he had anything in the $3000 range, he needed to check with his office and would get back to us in a day or two. When we didn't hear back, we did a little search on YouTube and saw that the "switch" he spoke of was a capacitor ($12 locally) and that the fan motor was $120 locally. It took me about 40 minutes to install the two items. The fan would then run whenever we turned on the unit. The bad part was the air from the vents was warm. We call company 2 the next morning. Guy comes out, listens to what happened, takes a look at the unit and says that the oil on the base is a pretty clear indication that "some how" all the freon has leaked out of the system. Maybe the loose valve "just happened" to start leaking when the Eurotech person left. Less than one hour later, valve is replaced, system charged with freon, and the house is nice and cool. Still no call back from Eurotech.

I live in a turn of the century house in Richmond and Victorian Fireplace Shop (VFS) was the only…read morebusiness in town that offered a gas vented insert that would fit in my small coal burning fireplace. I bought it a couple months ago and have been using it constantly. While these beautiful vented gas inserts do not have a blower, they radiate a lot of heat and front room is warm! Other places didn't have anything suitable, so I was relieved when I found VFS and they had a lot of options for me. Beautiful and functional. Top notch service too!

I placed an order for replacement ceramic coals. I had to ask where my order was after 3 weeks. I…read morefinally received a ziploc bag with what looked like ceramic shards from an installation - not ceramic coals like what I paid for. After receiving zero communication from the shop, I am now disputing the charge with my credit card company. This is not a legitimate business.

Excellent job on hvac replacement. Very professional workers, supervisor was overseeing the work…read more Top quality equipment with good warranty.

Unresolved water damage from a Woodfin installed mini split. They installed it a few years ago,…read moreI've paid for the maintenance plan every year. Right after service it started spewing water. Months later the water damage is still unresolved. I have holes in my ceilings and walls, probably mold. A company that used to value good customer outcomes now clearly just values $ under private equity ownership.

We used The Finishing Company to repair our stairs and replace the wood balusters with iron ones. I…read morefound the company through all of the excellent reviews left on AngiesList. Brian was very easy to communicate with and took care of ordering all of the supplies. They came by the following week and completed the install as scheduled. They were very tidy using drop cloths on the carpet and cleaned up after themselves; unlike a lot of handymen/ contractors. Our staircase not only looks better, but is as solid as a rock and not all wobbly like it was before. The price was fair and I would highly recommend using them for staircase work or any other carpentry projects, such as molding or built-in's. I have uploaded a before and after pic to this review.

Shortly after buying our home we had an inspection. The inspector stated that we needed the…read morestairwell fixed because the handrail was wobbly. Well fast forward almost a year later and now there is a baby in the house that is ready to move. In my childproofing quest, I told my husband that now is the time to get the stair handrail fixed. He found The Finishing Company. We advised Brian why rods we would like and that our stairwell was loose. Brian said no problem. We got our stair handrail fixed and new rods added in less than five hours. It is such an improvement. Brian is meticulous. He made sure to vacuum up dust every little step along the way. Now when I come home, I get to not only see a beautifully staircase but I feel a great piece of mind that the stair handrail is sturdy enough for once my baby is mobile.