I really wish I remembered where this gentleman said he was from, but I do know his name is Ephraim. The absolute best customer service experience I have ever had! You guys have yourself one amazing employee. I would definitely definitely hang on to him tight! Thank you so much Ephraim I will absolutely be praying for you, like you said you will me! You are amazing! read more

Incredibly overpriced internet with subpar service. I started with my internet at around ~$59.99/month back in November of 2016 and it now has jumped to $104.99/month. I had to have a technician come by to check my equipment since I've been having slow speed issues. My window to wait was from 3-4pm. I got a call around 4pm that my technician would be late with an updated ETA of 4:30pm. The link to the live map stopped working at 4:45pm. My technician didn't arrive until 5:15pm. It took the technician an hour to solve the problem. read more

Now I remember exactly why I left Spectrum years ago. Their customer service SUCKS. The person that got me to sign up for the service promised a free month before I'd be billed. But I tried setting the service up several times and it didn't work at the various places I tried. By the time we found a port in the house that worked and got it set up, it was time for the first bill. But I'd never used the service. In a chat, I asked for a credit for that first month since I hadn't gotten to use the service. I was told I would receive a credit. The chat agent NEVER said, "I can only give you a $10 credit." He made it seem I'd be credited for the whole month. When I went into a chat to ask about the missing $40 credit today, I politely stated that it seemed very deceptive not to mention that $10 limit at the time, knowing I was asking for a full month's credit. The chat agent DISCONNECTED the chat. I just canceled my service with Ting today, and I regret it already. Ting might be more expensive, but they have excellent customer service. They are clear and they are not deceptive. They do exactly what they promise to do. Sadly, I can't say the same about Spectrum. read more

If a Spectrum rep named DeMario Cooper ever shows up at your house selling Internet and wireless service tell him to GO AWAY because we will lie to you and try to rob you. His scam goes like this: He will verbally tell you that if you owe $ to another wireless company for a cell phone, Spectrum will pay off the remaining balance and you get to keep your existing phone if you switch 3 lines. Once he thinks he has convinced you of this, without a written price quote, he contacts his buddy who is parked around the corner from your house, and he texts him to come immediately to start installing an Internet line in your house without your approval. I told the man who was attempting to do the Internet install to go away and meanwhile, Cooper was telling my wife inside the house that 1 cell phone did not qualify for the for the full $1,100 balance owed to AT&T for the cell phone so I would only get less than 50% of that amount. He refused to provide a written quote and after reading 128 reviews with nearly all stating that you never receive any reimbursement from Spectrum on the cell phone balance after you have paid it off. Cooper also said that the wireless and Internet cost would remain unchanged for 5 years, and that was also a lie after I called the Spectrum Headquarters to confirm. You may also want to Google his name to see what else you will find. read more

I had to go in to the Holly Springs store to check on the capability of a cell phone. Based on the wait I had last time, I made an appointment and go there about 5 minutes before. I waited 10 minutes after the appointment time and finally my name came up instructing to go to a "specialist" station. Both people working behind the counter were helping other people, so I stood there waiting for the next available counter. Meanwhile, "specialists" were disappearing into the back and I waited. Finally one of the customers in front of me left and the "specialist" played with her screen for about 5 minutes. Then she called the name of one of the walk-in customers. I asked if my reservation meant nothing and she said I had to check in. I told her I did check in and pointed to my name on the screen that said I was the current reservation. She replied she could only take the next name on her screen. So having waited about 30 minutes past my appointment, I left. I have had the misfortune of visiting that Spectrum office 3 times in the last year and a half and every time I leave with a bad taste in my mouth. At this point I would not have Spectrum if it was free. read more

Lousy service that is sosoooo overpriced. They were charging me 295 dollars for the silver plan and HBO and SHowtime in Cary. I also had internet included. I always asked about any specials and they always said they had none. When I called to get rid of cable, they kept me on the phone for 45 minutes, trying to offer me the following deals: 260, 240, 210 and finally $170 for the package they had been charging me 295 for all along. I literally had to threaten the guy to cancel my internet and stop jacking me around. I now have Hulu Live TV/Paramount Plus w/Showtime and HBO, all for 100 dollars per month total. My SPectrum constantly froze up, had to be rebooted and now I have no issues. Good riddance Spectrum; you're a dinosaur that is way over priced. read more

Our cable was working fine. A service agent came out today [8/7 ] and said he laid new cable due to problems. Someone would come and dig up our yard to bury this cable. Now we have NO service. Are cable TV is completely gone. This company knows how to take a good situation and make a mess. We're considering Google TV. read more

Spectrum has really gone downhill and service is awful in the past year. If you're considering Spectrum, run! Not only has my bill increased 95% over 4 years. But the outages have tripled. Every week there's an outage sometimes up to 3! When working from home, this is unacceptable. Moreover they tell you that the outage must last over 4 hours before they'll give you a credit...this is approximately a half day's work. Competition is here, Google Fiber is definitely an option! read more

This company is awful. Go anywhere else! They say one thing then do another. Customer Service makes zero effort at any service when confronted with facts. If you are using their equipment, make sure you keep the receipt when you return it or they will try to charge you for it. It is so bad, the guy at the UPS store told me to keep the receipt because often people come in saying that Spectum says they didn't receive it. Then they try to charge you for it. This feels like a SCAM! Use anyone else, you will be much happier. read more

Absurdly slow service. Employees are located behind counters in the back and yell at you to sign in on the iPad up front. I don't like the company as a whole and this store was a perfect example of how Spectrum has taken advantage of its monopoly on internet. read more

Spectrum - Internet Service Providers Near Me - Cary, North Carolina

This is for this Spectrum LOCATION. Not for Spectrum as a business, which is what many of these reviews seem to be. My husband and I are moving out of state and needed to return our equipment and disconnect service. (He waited in the car with the 3 kids so I was a *little* nervous about the potential wait... to say the least.) I walked in around 5pm and started checking in on the kiosk but there weren't any other customers in line so I was called to a desk before even finishing check in! Went to the desk, the guy tapped around on the computer for a minute and I was DONE! This was THE MOST wonderful cable company visit ever! Super fast and convenient! Thank you! Thank you! Thank you! read more

HORRIBLE! horrible customer service, they keep increasing the monthly bill and when you call the customer support, they push to cut off the service with them. read more

They are the worst. We had to switch to new cable boxes and I hate them. They have locked several channels that we were getting with the old box. We also don't get several channels that we did before the Disney dispute, read more

Service is currently down, for at least the next two hours. Third time in two weeks. While I understand issues Come up, at some point it just becomes unreliable. The first time it went down they sent us a message saying we would see a partial refund on our bill. When we went to claim it, we were told we're ineligible because it wasn't down more than 3 hours. In reality, it was down just under 3, then they told us it was back on when it wasn't, and reported it out again. Slick how they can do that. The CS agent when we called even said he could see that it was down for almost 6 hours. Use a different service if you can. We're switching next week. read more

Cancelled our cable because I realized you can get WAY cheaper. So I had to return our equipment. All I needed to do was drop off the box and remote. 1 minute process right? WRONG! I got there and there was 26 people in line in front of me! I waited close to an hour to drop off a cable box. There were actually o free chairs when I arrived so I sat on the floor for that hour. Just reminds me why Im glad to rid myself of Time Warner once and for all! If you need to return your stuff, good luck! read more

Bottom line: Increasing my internet speed with Spectrum was not as extremely painful as I had thought, although being forced to call instead of doing it online was a bit disappointing and there were multiple phone transfers involved. The store location interaction was great at this location in Cary, the best part of the experience actually. The Deets: So I got the idea to try to upgrade my internet speed I was using through TWC/Spectrum and went through the process in doing so. I went online and usually you can find a way to facilitate these type of things when logged into your account etc. However, I was directed to call into their toll free number for this type of change, a bit frustrating for me but not impossible. The call process went a little better than expected, but at the last of the transfer chain (I had to speak with two or three reps to accomplish it all, so a bit complex) I was told I would have to trade in my modem with them for another to get the speeds needed...something not expected by prior conversations. I chose to go to a Spectrum store location myself to do this action instead of trying to set up a visit time. I'm glad I did, as this part was the best part of the whole process. I went to this Spectrum location in Cary, and found little to no wait (one person in front of me actually) and the transaction was quick and easy as they were open until 8pm and I went there in the 630-7pm time frame. As for the store I'd go with 4.5 stars just itself but the online and phone parts do make it a bit more complicated in all. The whole Spectrum experience was actually 3 star A-OK and less painful that I was expecting, with the store location interaction being the best part and so easy. read more

This is easily the worst run retail location I have ever seen in the entire state of North Carolina. When your equipment fails you get to go get tortured at this office. The people are nice but the experience here is very poor for several reasons: - There is no air conditioning vent in the front room. Really? - Lines get gigantic. To keep people off of the sidewalk they just added 4 rows of chairs. - The wait is very long. Instead of hiring more employees they added a ticket machine, so you can grab a ticket and wait. - If you go around lunch the wait is easily over an hour and a half, so if your TV remove breaks, plan on just calling in sick to work for the day. That or just spare yourself and buy one on eBay. If I were Time Warner I would fix these problems, fire whoever is in charge of this office, and apologize for letting this glaring problem exist for years. read more

One star because I'm happy to have a location in Holly Springs. They are severely under staffed . 3 attempts to return a box. First, line around 15 people outside waiting, but on a Sat. Second, Sunday night, long line inside. My husband was told by someone in line that he'd be better off taking it to UPS store with label. Took labeled box to UPS would not process bc label is from fed- ex only. I stand here in line, 4:20 behind 2 people, not acknowledged by the 2 sales people. 4:43 now and still waiting in line just to return a motum!! They should have a self scan drop box for just box returns. What a waste of time. Still waiting in line, going on 28 min. I wouldn't stay, just stop & run, but don't trust spectrum to not charge me for not returning motum. BTW- we replaced the motum hoping for better wi-fi - which is NOT better. Now 4:47 and still here........4:51 read more

I dislike Time Warner Cable, they cut my internet and TV off before I moved and told me they could not reconnect it until the next day. Don't worry about it, I will return my equipment tomorrow.. This is a review for the actual store location, I have been here before and it was torturous. But, this past time I was pretty impressed. It is always going to be hit or miss depending on the day with this type of business. - When you walk in you grab a number, there were 10 people ahead of me so i was worried -Grab a seat while you wait and watch TV -Once your number is called, walk up and handle your business I gave this two stars because I only was in there for about 15 minutes. They were understanding and I returned my equipment with ease. read more

This company rivals AT&T in the lack of quality customer service. I'll spare you the story of how I spent months fixing my parents' AT&T bill after AT&T helpfully "improved" some of the billed services. I thought I would never find a company with less helpful and occasionally ruder telephone customer service reps than AT&T. But I was wrong. Time Warner or TWC or Spectrum or whatever they're calling themselves nowadays ate hours of my time for a billing problem that they created. I lost count of the number of promises made and broken, the number of times that they said the problem was solved, the number of times that they said, "I know you have a receipt for turned-in equipment, but we have to find it in our warehouse first before we can credit your account." Read that last sentence again and ask yourself if it makes sense. Their representatives denied things that other reps said (despite me having a screenshot of the online chat, for one example) and said things like, "Oh, they shouldn't have said that." Well, they did say that, so now what? "No, our missing equipment is still your problem, and by the way, we've now sent the bill to a collection agency." Do these people think I don't document my calls, take screenshots, or keep receipts? My next stop after writing this review is to the Better Business Bureau to file a complaint. My advice: Cable is more reliable than satellite, but be sure you keep your receipts and double-check your bills. read more

Spectrum just increased my elderly mother's monthly bill by 47%. She is on a fixed income. This is a huge hit for her monthly expenses. I called and asked them if there was any consideration for the elderly and their was response was "no, she has the cheapest package" and they said "sorry". So 1) taking advantage of the elderly when all they really have is TV entertainment and 2) not even a consideration for a long term customer. If this were my company I would be ashamed. Well, if this were my company, I would never operate that way. read more

Spent two hours and 15 minutes on the phone today trying to get an order fixed after deciding not to transfer my service. I thought Spectrum had gotten a lot better. They offered me $10 for my time and aggravation. What a joke. Finally, they upped it to $20. Still, far from worth it. Would give them no stars if I could. read more

Spectrum doesn't work with you with the cost. In 2 years the price double in the fee. Talk to a spectrum person and is very rude. She did not care. read more

Horrible customer service. We needed to turn in a router and got there at 7:30, the store closes at 8:00 pm. The gentleman working would not get up from his computer and said to come tomorrow. We continually knocked and he shook his head. Horrible horrible horrible. I would never give them my business. We'll be taking to the manager. read more

Spectrum - Terrible customer service. Sitting at his computer with the door locked during open hours. - Internet Service Providers Near Me - Cary, North Carolina

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This company gets worse and worse. It's wonderful that they have a no contract policy but they seem to have no desire to keep customers. I called to disconnect my service because I wanted to try fiber which they don't offer. They told me that when they unbundled my plan, cable alone would be $109. When I said I wanted to cancel as that was too expensive for cable, they told me that my service would end at the end of my billing cycle. They no longer prorate so I am moving at the end of the month and my cycle is over on the 25th of the month. They would require that I pay an entire month for essentially four more days of service. I would never return to this company if I don't like fiber. Terrible customer policies. read more

My daughter has them her bill started out as 150 and is now over 200 and when she calls them to see if they can put her on another promotion. All she gets there isn't one for your area and she has been with them going on three yrs . Pays her bills monthly I don't understand if they can offer it to a new customer why can't they keep there current customers happy instead of the bill keep rising. And we need the internet for school. This is crazy you would think they wouldn't want to lose any customers. I was actually told I could disconnect my service for thirty days re apply I feel no one should have to go thru that. I emailed a VP don't know.if.it will help but she is about to end everything but internet or look for something else. Any ideas we live in NC near Burlington in the country. read more

In 2019, Charter/Spectrum changed its policies to prevent subscribers from receiving back the unused pro-rated portion of their current billing cycle. They did not inform me of this when I called to terminate service, so I did not receive pro-rated money back or the benefit of paid-for Internet service. Had I been informed, I could have used the service for two more weeks since it was pre-billed to them. They have changed their policies to force people to pay for an entire month of service, yet do not inform people of their right to use the service they paid for until the end of the billing cycle. Their customer service is awful to begin with, they force you to spend extended periods on hold to cancel your service (i.e. no online cancel available), and then they stop your service before the day it is paid through. If you have a choice, use ANYBODY else. read more

The internet connection in my farm was a bit sketchy, so I moved the modem out to the barn. Now I have stable wifi. Too many nonsense billing issues with this internet provider and unexplained increases in price. Customer service unwilling to negotiate. Take it or leave it. They keep pushing for bundled I'm not interested in. This is the lower end of the spectrum. read more

It's easy to be a hater especially to giant company that has your families entertainment and your business life blood by the short hairs. This review is about his specific location. I walked in needing a new modem for my office and was quickly escorted to their sign in monitor which they entered my information from my bill (20 seconds) then escorted to the counter (5 seconds) where the gentleman reached for a new modem handed it to me had me sign a paper that I received the modem (maybe 1 minute) and I was off! The store had a modern open environment similar to a Verizon store with plenty of staff for a 11:30 AM. Fingers crossed that the modem is the fix , if not I could be back screaming!!! read more

This is for the recent install at my neighbors but our conjunction boxes are shared. The person who did the install there actually ripped up and broke limbs off shrubs! I cannot believe someone would do this and then actually distribute all the limbs all over the place randomly. I hope someone contacts me as the technician and/or their supervisor should come out to view this. I cannot be mad at my new neighbors but seriously, this is ridiculous if people who perform a service leave things including the boxes not in tact --- horrible!!! read more

Spectrum - Look at this mess when tech came to install service for my neighbor and ripped and broke off pieces intentionally. Horrible! - Internet Service Providers Near Me - Cary, North Carolina

After moving and needing to change addresses I decided to go in the new Spectrum location in Cary, NC. I was warmly greeted by Jeffrey (Christian) Mays, he was on his A game. I was full of anxiety since my internet from other address was cancelled with no warning before I had a chance to transfer account. He was kind and quick to update everything and put me at ease instantly whew!!! This new store is 5 stars so ignite the other bad reviews ;) They are doing a great job here :) read more

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Contacted Spectrum on July 31, 2022 requesting termination of service. Spoke with a representative who was happy to initiate that request. She then proceeded to try to get me to stay quite a few times. I told her I would like to disconnect service. I then asked that the bill be pro-rated for the 5 days I received service but to refund the remaining days of the billing cycle. The agent told me that she received permission from leadership to pro-rate my bill for the remainder of the month. I should have been charged $10 based on the agreement. I was charged $74.99. I called Spectrum tonight and they claimed the best they could do was refund me for a week worth of service outages and would use the call as a training opportunity for the agent who lied to me. I informed them a reasonable person wouldn't believe that pro-rating a bill was unreasonable. So here I am advising all of you to go get your internet from literally any other ISP in the Durham Area. read more

I waited in line for a solid hour to drop off my cable modem. The actual time I spent up at the counter returning my equipment was no more than two minutes. When I left the line was all the way to the door (snaking the place twice). They only had two employees working the entire time. Just poor. I've always heard bad things about TWC customer service, but this was my first time experiencing it in person. read more

I have a long list of complaints and have tried going up the ladder of command but yeah, no one gives a crap, no matter how high up the ladder you get. Time Warner is rude on the phone. They don't care that their representatives lie to your face. We were told what our bill would be - for phone, internet and cable, $89. Yet, when I got the bill, it was $145. I called them and honestly they were like, "Well, it wasn't me you talked to, don't know who "Bobby" is, can't help you, pay the $145 or we'll cut it off." I have to have those services because I work from home, so I basically feel they are SHOVING IT IN ME FROM BEHIND. Half the time my premium channels would not work, some days I don't have a phone line, etc etc etc. No other service is available in our area so I don't have a choice. And they screw me monthly. I got rid of all my premium channels, have only basic service, dropped one of the boxes - did all of this thinking my bill would go down - This month it was $190. I would suggest no one use their crappy service. read more

I wish I could give them no stars. Their service sucks. I've been trying to get my telephone repaired for over 8 weeks now. No matter how many times I explain that I will need the repairman to call me when he is on his way, they never do. If I could switch, I would. read more

you have to give a star... they don't even rate that. IF there was another option I would definitely take it. TWC is horrid. I thought Cox was bad... I guess this is what happens when there is no one to compete in the cable market. This does explain all the Direct TV dishes going up in my neighborhood. I think I am not too far behind. read more

Absolutely corrupt company. I was directly lied to about price, service and transfer service. Do not use them! Go with literally anyone else. read more

This place sucks took them 4.5 hours to sell me a phone when there was no other customers in the store

The people are nice, but they can't do anything! Trying to give TWC money and they can't take it! Our rental house was originally a model home and is listed in their system as a business address. You would think it is a simple change to switch it to residential... but no sir, that is in a different system. So I place an order Tuesday and get a confirmation off their agent that it is ordered... had to speak to an agent because the website couldn't take my money. Then Friday arrives, no installation? Where are they? So I ring them... this is when the fun begins. First agent, can't find my order and in the process of placing me on hold hangs up on me. Second agent, finds my order and this is when we discover we are listed in their system as a business address. He tries to get the Business team on the phone and in the process transfers me to the Business call center... who promptly cut me off. Third agent, very nice, hears my explanations and frustrations immediately attempts to change the system herself, can't do that so tries to get Business team on the phone... next I hear "You have reached the Business Team outside of Business Hours!" It is 1pm in the afternoon for crying out loud... wish I could operate my business on those hours.... oh, and I get told to call back later! I had been on this one call for 20 minutes at this stage! Fourth agent, again very nice and tries valantly to calm me down. Immediately tries to get Business team on the phone... then takes me off hold after 10 minutes to say they are trying to reach the "Construction" team? I didn't want anything built! I just want a new service! On hold for another 5 minutes.... then I get told, sorry the Construction team are all out to lunch... come on guys... it is now 2pm... are you out to lunch? or closed for the day? Please figure it out. So now I wait. Here Time Warner, over here! Here it is is, a paying customer wanting to give you money! Don't tell me how tough business is... you have new customers wanting to sign up but cannot get an order through your stupid bloody systems! read more

This place is worse than the DMV. 20+ people siting around losing time in their lives while two customer service reps creep along. The wait time is well over an hour. Why does anyone in their right mind buy cable service from this god-awful company? Oh, that's right, they've got a monopoly in many areas, and where they don't the alternatives aren't much better. If you call customer service you get a bad connection to some guy sitting in a sweat shop in the Philippines. He is very polite but doesn't know s**t from shinola. If you ask him a simple question he will put you on hold for five minutes while he asks someone else the answer. There are over 10 million Americans out of work and these jamokes at TWC are sending their jobs overseas. Unless you have no other choice, don't use TWC. They SUCK royally. Ask anyone... read more