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    Review Highlights - Spectrum

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    Verizon

    Verizon

    (51 reviews)

    $$$

    Abysmal. Have been trying to cancel three lines for over two months. Was sent to this store as it…read moreis a "corporate" store and can allegedly do things the reseller stores can't, and they have been completely indifferent. Shoulder shrugs, not interested in helping even a little.

    Verizon is terrible and I have had my account for over 28 years. I upgraded from a 15 to a 16 pro,…read morethe reason for my upgrade was overheating. So I jumped from the frying pan into the fire. No only does my phone get hot but I have to wonder around my house to get good reception. I use my phone for work and work from home. So it difficult. I have had my phone for 7 months and have changed it out 5 times. Verizon has sent to this store to change out the phone and this location got me in touch with over the phone customer support, and Verizon said we can send you a 17 and use it because my wife had one upgrade so I did it to to get a phone that works. That phone never arrived and never signed for, but Verizon is not listening, and the phone shows delivered. And the story of crappy service continues and no results from calling Verizon. So this past Monday I finally got a tier 2 technician and thought my problems are solved, they promised me a new phone and signal extender and nothing. Another call to Verizon and talked with a young lady who helped me with a new phone, but the phone did not upload my information and was stuck. So I took it over to the Verizon could help, they would but at a cost, and I said to the lady that I was not happy and was describing all the issues I have had and you Shit to describe my frustration and they would not help me. Was I wrong to use shit as an expressive way to show my frustration, but completely condemned and service was not rendered. For some reason the phone started updating and working but away from my house. I am completely done with Verizon, there is no where a customer can go to get customer service and AI has made the experience more frustrating.

    Spectrum - My new phone

    Spectrum

    (67 reviews)

    I walked in with no appointment to return old equipment and set up a new account. There was quite a…read morelengthy, but understandable wait - 3 employees and about 15 people in the que. But I was very impressed with the fact that an employee came up to me before it was my turn and asked what I needed, and told me if I wanted to skip the wait I could just turn my equipment into the mail, I believe at USPS free of charge. He was extremely polite, calling me ma'am and patiently hearing my story, as I'm quite the rambler. I let him know I was interested in other services as well, but that I appreciated it. At this time I was standing near the front of the store, where it was packed, and I set my equipment down on displays and stood to wait. He kindly let me know about the other section on the other side of the store I could wait it, and it was empty with plenty of chargers. I happily took my seat and waited. The gentleman appeared to be hispanic with curly hair and glasses, and a slightly heavier set build. I only mention this in hopes he gets recognition, because I didn't get his name and his kindness stood out to me. I sit, I wait, and an hour later I'm called up by one of the most pleasant customer service representatives I've ever met in my life. Her name is CRYSTAL - and she ROCKS. She was knowledgeable, quick, patient, and extremely personable. She seemed to be very wary of the long wait and valued my time, asking if I had any place to be because we had to wait for something for a few minutes. I let her know I was perfectly free and had no issue waiting a few more minutes. After all, I'm here for a service, I don't expect things to happen lightning fast. We had some confusion due to my own overdue bills and trying to determine what my balance was for the day. She made EVERY effort to double check every number and make sure I wasn't charged twice, and that my old balance was completely settled. Some people may get frustrated when employees ask someone else for assistance or advice, but to me - it tells me she CARES that it is done right and doesn't just wing it with every decision. She had a manager who was a middle aged white lady, again I forgot her name but she was also a complete pleasure. I let her know how awesome Crystal was as well. By the end of my time with Crystal I was informed, extremely happy with my services and new equipment, and damn near made a friend. We were laughing by the end of the transaction, and I almost wished I had more problems!! She let me know about why my old bills went up , which was because I had signed up on a promo but was never told when it would end. She didn't want to screw me for my money, she wanted me to be AWARE of when , how, and why my bill will change in two years. Effing outstanding.

    Do not ever get spectrum if you live in or by Novi Michigan. This is by far the most unreliable…read moreinternet to exist. I pay for the really good internet too, but multiple times a week theirs service outtages for any reason whatsoever. A little windy? Service outtage. A little rainy? Service outtage. Nice clear sunny day? Service outtage! It must be the infrastructure or something that they don't want to invest in. It must be cheaper to repair whatever the issue is every week than actually replacing, or moving it. As well, this company's representative ran my credit without my permission to offer me their (probably just as terrible) phone service. To add to this, after running my credit they automatically put me on some internet assistance program that temporarily made it cheaper, but he didn't tell me that he did that and acted like he was giving me a good deal until six months later my bill is fifty bucks higher than agreed. You would think during an age where everything relies on internet that they would figure this stuff out, but I have a feeling that it's just a cheap company that's selling garbage for a high profit. If you have the option to not give this company your business I suggest you go with someone else. The service interruptions are just way too frequent for said service to be considered "good".

    AT&T Store - Great store! See David for amazing service and advice.

    AT&T Store

    (72 reviews)

    $$$$

    On May 31, 2025, I visited the AT&T store at 117 Walnut Street, Cary, NC, and provided written…read moreinstructions to transfer a personal number, (919-395-4568), to a separate business account. Instead, the agent set up a new iPhone with the business number using a different number and also added a free iPad and Apple Watch to the business account. We have written proof of our instructions. It cost nearly $ 4,000.00 (the cost of moving all lines and equipment to T-Mobile) to release my business number and pay for items I did not request. This was not a mistake but a deliberate act of deception and fraud by this store agent and AT&T Mobility. I am pursuing remedies through the proper regulatory agencies. THIS IS THE WORST WIRELESS COMPANY I HAVE EVER DEALT WITH. If there was a rating below 1, I would use it.

    The staff here is useless, and AT&T's corporate processes are broken…read more My employer released my work number to me as a personal line. The online process failed. Customer service told me to go to the store. At the store, the manager tried the same steps on my phone, hit the same error, then said he'd get his iPad. He never came back. Instead, another employee appeared, admitted he didn't know the process, and offered only excuses: "new system," "account too big," "call the business liaison." No one could solve a basic problem. The runaround is unbelievable. The incompetence is unacceptable. This is why customers lose trust in AT&T.

    Spectrum - isps - Updated May 2026

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