Chris was excellent we love our cameras and security i am very happy with the service

securityforce-nc Security Force, Inc. Security Force, Inc. is a residential and c Carolina, South Carolina & Virginia The whole experience with this company has been a complete disaster ! I had a faulty system which they could never fix! It constantly went off in the middle of the night having police dispatched to my home on multiple occasions! It got to the point that my grandchildren were afraid to stay overnight! The manager Chris who came multiple times was rude and could never fix the problem! | CANCELED the service and 4 yrs later they reported a huge balance to my credit report ! I moved from the residence two years ago! Please do not use them ! There are multiple companies to choose from! The company had a contract with my builder!.! also spent many many days on the phone trying to work with them ! Do not set yourself up for a disastrous experience that will come back to haunt you years later ! read more

The SFI technician, Ed McAndrew, who came to my house to set up my system was punctual, courteous, professional, and knowledgeable; he phoned me to let me know when he was on his way and he did a wonderful job explaining how to use my new system. read more

My current alarm company sold out to a national brand. I became a number and they were a bear to deal with. SFI came in and took over my service and I couldn't be more pleased. A local family owned business that values the clients. read more

This was a TERRIBLE, UNPROFESSIONAL experience! This company called me out of the blue saying that they were the company who wired my new house and wanted to share a special promotion. A woman named Kat was super nice and friendly. I had her repeat who she was several times because I didn't recognize the name of this company nor did I contact them in any way. With buying a new home there's a lot to manage and plenty of phone calls for various reasons. I usually don't answer unknown numbers but I had 3 missed calls and wanted to make sure it wasn't a call regarding an appliance delivery the next day. I should have recognized the RED FLAGS but I was driving and was distracted. She asked about sending someone out to install. I made it very clear that while I was open to a consultation that I was not ready to make a decision about installation. Kat said that was okay but the technician would be expecting to install. However, because they are all about service they understand my needing to talk through security needs and have my questions answered by the technician. She then proceeded to ask for the last 4 of my social security number and date of birth. I told her I did not feel comfortable giving my personal information. It was a bold ask. I never said I would do business so why get this familiar? I'm sure they wanted to run my credit but it's tacky to not inform me of that. Either way, I wasn't falling for it. I said I would be home at 9:30 the next day and wouldn't be available for another week or so. They scheduled me for the next day. That morning my appliances were delivered and Travis, the technician, came by. I told Travis exactly what I told Kat, I wasn't ready to make a choice but wanted to hear more about their plan for security after seeing the house in person. He answered my questions and I said I'll think about it and get back to Security Force. Travis insisted on called a Sales Manager although I did know why. I was very clear. This person was put on speaker phone. The Sales Manager kept asking me why I was hesitant and if I had more questions. Once again, I was very clear that I didn't have questions. They were all answered. And that I was not " hesitating" I was going to make an "informed choice." The tone, the word choices and mansplaining was so disrespectful. I hadn't even moved in yet and I was about to kick Travis out. I told Travis to hang up as I no longer wanted to "talk" to this person. The Sales Manager was doing the talking and wouldn't take NO for an answer. No means NO! I bet the Sales Manager would have never talked to a man like that. It was embarrassing and unprofessional. Beware these high pressure, unscrupulous tactics. All of this effort for a $44.99/months!! It's really not that serious! Bully tactics are uncalled for and I would never ever consider this company for anything. Be careful. I almost called the police for the security tech to leave my home. I put on my coat and picked up my purse to leave as I was only home to receive my appliance delivery. He left still on the phone. While Travis was pleasant, he's the one who made the call and wouldn't hang up. Of course he was in on it from that start which is incredibly sad. Why do business like this? Please wary of this company's tactics. read more

SFI installed a system in my home two years ago and there were issues from the jump. Nothing really unexpected other than the sheer volume in year one. The original sales rep made several misleading statements during the sales process which ultimately caused a break in my satisfaction...SFI eventually transitioned our account to Alarm.com (and/or Guardian) for any service issues without notifying us of the change (they apparently did this to a bulk of customers SFI were unable to service). This was for a Control4 system, security, entertainment, etc. so no small investment. No chance I would ever do business with them in future projects. On the positive side, the initial install techs (Tito in particular) were top notch to work with they're just working for a dud organization. read more

I don't know about you, but when you've been a customer of Brinks/ADT for 16 years and the equipment starts to fail, you expect them to make it right. Not so. They wanted to charge $125 for a service fee, plus new parts and a more expensive contract. So, I abruptly jumped ship and had SFI come out and give my home a much needed security makeover. Now, to be perfectly honest, I was using SFI at my second home already. They put together a great package for me and I've been extremely pleased with the service, so I knew what I was getting into with my primary residence. You can get all of the following and more via a custom package: glass break sensor (for the whole house), door keypad, garage door sensor (lets you know you've left the stupid thing open...again), smoke detector integration, wireless light, and a wireless thermostat, etc. I found the service men to be very personable and they arrived right on time. I'd highly suggest them over ADT if you're considering implementing a new system or upgrading your current. read more

While the service was great while we had it, when it came time to cancel for a move, the company wanted more money. They told me what a 'loyal' customer I was, but when it came time to cancel, they charged me a cancelation fee of $700 or given the choice to move to my new house and change $175 and lock me in for another 5 years. Apparently being a loyal customer doesn't mean they will treat you with any respect when it comes time to cancel the service. They wouldnt even offer a shorter contract time. Don't go with this company unless you know you are in it for the long haul or dont care about throwing money away. read more

Great service and products! Tech Nick is wonderful, he took his time to explain everything to me and made sure I was comfortable with the system before leaving. I have such a peace of mind knowing they stand behind their product and are just a phone call away if I have any questions. Best decision I've ever made! read more