Best experience ever! After having the ring already pre installed in our house, we didn't feel safe…read morewith ridiculous lag times in loading alert videos. By the time they would open, we would already be robbed if that were the case. I did EXTENSIVE searching on every DIY system out there for weeks and decided to search yelp, where I happened to find this local company. I put in an inquiry and they reached out pretty quick, scheduled a time to meet that same week and had my system installed THE NEXT DAY on short notice and right before Labor Day weekend! Tom was a real pro and it felt so reassuring to be talking with one of the owners. We really felt taken care of and like we weren't going in blind or being misled. The system itself is very sleek, not noticeable and extremely easy to use. Even the app looks great! They have many different options for different needs, but definitely don't hesitate if you're on the fence!! I honestly told my husband I felt safer already just by the initial phone conversation!

This is not the same company at this point. Frontpoint purchased them and they are awful. No longer…read morelocal, bad customer service, expensive. I am canceling the service.

What a great person to do business with. Kevin has been such a pleasure and so professional in…read morequoting, answering questions, installation and after install questions. I would recommend Kevin with Burroughs Systems to everyone in the Greater Raleigh Area. Please allow him to come by and give you a quote. I had a special need for my security system and had 2 other companies that said they could do it and both failed miserably. And wanted an outrageous price, but I needed it installed and had to pay them. But ASG and CPI both failed to do what they said they could do. When they failed and lied to me I found Burroughs Systems and he jumped through all the mess the other companies created and installed in time and had us up and running as promised. It is so refreshing to find someone who is so responsible.

5 Stars!! On Time and on Budget. Kevin knows his stuff and is very professional!!…read moreWill do business with again.

DO. NOT. GET. AN. ADT. SYSTEM. They have constant problems and you can NEVER talk to a real person…read moreto get tech support. It's not worth the time or money. Go with someone local. ADT is HORRIBLE!!!

I'd give 0 if that's an option. Horrible service. System constantly give false alarm. Customer…read moreservice isn't helpful. In order to get someone to actually fix the problem, you'd need to go through some kind of phone call to show them you're trying g to fix it yourself or they charge hundreds to send anyone for service. No wonder they give long contract cause otherwise they probably won't be able to get anyone willing to stay with them.

I attempted to start service with this company and spoke with a sales representative who scheduled…read morea technician to come to my home. When the technician arrived, he tried to charge me an additional $20 for a window tag. I was under the impression that a security system should already include securing both doors and windows. I decided to give them another chance and called the same representative to reschedule. We set a new installation date for September 9, 2025. I even took the day off work to be available, but no one ever showed up. I contacted CPI and spoke with a manager, who assured me I'd receive a call back from a supervisor and the sales rep--but that never happened. This experience was extremely frustrating. If this is how they treat potential customers, I can only imagine how they treat current ones. I ultimately had to call back just to request a refund for the taxes I had already paid on the equipment. DO NOT go with this company.

Not only are their prices higher and contracts longer than anyone else, there are predatory terms…read moreburied in your contract. Before signing anything, you should understand that you ABSOLUTELY WILL BE CHARGED 100% of the FULL term of the contract -- no matter what. It doesn't matter if you have a valid reason for disconnecting service, such as moving outside their service area (do you realize they only operate in 4 states? They don't mention this when they tell you that your contract is portable). No matter what the circumstance, they will continue to charge you every month PLUS the cost of equipment (this can be several thousand dollars) and there is nothing you can do to stop them because of the terms of the contract. They can change the amount you pay each month, they can pass fees and upcharges to you from third parties, and there's nothing you can do to terminate. It's all buried deep in the contract that nobody reads. These are not industry standard terms, and they are not made clear when you're signing the contract. Basically, unless you are absolutely 100% sure that you will definitely not have any change of circumstances for the next 5 years, go with another company.

I was looking for a repairman who was not working for a large group. I appreciated how quickly the…read moreowner of this father/son business replied to me. After talking we realized that he was not going to be able to fix my problem but at least we came to this conclusion before I had to pay for a service call. I would definitely call again for repair of any electrical issues I might have.

From the owner: Here at BNA enterprises you will be assisted from start to finish with great care and your…read moresatisfaction is our highest priority.

Cannot say enough about the excellent experience we had with Synergy. The owners, Michelle and…read moreAaron, helped bring incredible audio/sound to our home. They helped us articulate our needs, make a plan with the options that were best for our family and home, and their team was incredible when it came to installation: detail oriented, respectful of our space and patient in teaching us how to use everything. We now how incredible sound/music in our indoor and outdoor living spaces. A+++ all around.

Great service and quality of work!! They are very responsive. Clear communication and expectations…read more Great job!

Great service from Tyler! Thank you! Great communication and reasonably priced. I will be…read morerequesting security services as well.

I 1000% recommend Elevate Technologies! Ty was super easy to work with and personalized my home's…read moretech needs. He's very honest and didn't try to oversell me on tech I didn't need or couldn't afford. An awesome small business owner with a ton of integrity! #supportlocalbusiness

This is an average business at best…read more When I bought the house, the cameras and control panel were already installed. I just had to take on the $50 per month charge. In exchange, the company left me hanging. Any and every time I need answers or instructions on how to operate this, or change settings for that, it takes a long phone call or chat experience that goes nowhere. If my alarm goes off, they are right on it. Great work there. However, with Vivint, the customer comes last. Need help? Last. Got a service order needing completion? Last. Expecting a follow-up? Last, last, last. Horrible customer service. Their outgoing service people do good work. When they come out, they work hard and generally know what they are doing. I've had two experiences with them. However, recently I had a guy come out to work on my garage door. After two hours of failure, he said he'd need to get a better part and follow up. That was weeks ago, no phone call, no email, no follow-up, and my garage door still won't open. I'll call them to see why they forgot about me. Again. Because, yes, this has happened before. As long as everything works and you don't need ANYTHING until your home is burglarized, or don't need them otherwise, Vivint is a good company. Okay bye.

Beware of deceptive long-term contracts and a nightmare cancellation process.I am beyond frustrated…read morewith my experience. Somehow, I was locked into a 5-year contract--something I explicitly would never agree to, as I move every 2 to 4 years.Beyond the contract trap, the service is terrible. The cameras are sub-par and do not perform well. Trying to cancel your service is an absolute nightmare. Calling customer service feels like an Olympic sport; I was transferred 5 different times, forced to repeat the exact same information to every single representative, only to have the call suddenly disconnected. I am currently deep into my second hour of phone calls just trying to get a straight answer.Do not let this company lock you in. Save yourself the stress and look elsewhere for home security. DONT DO IT!