Well this sure was an interesting experience and full of drama!…read more I hate dealing with cable companies after trauma of dealing with the rudest jerks from our previous provider AT&T. We were reluctant to turn on internet at our temporary apartment, but ended up needing to since we had a month until we could get into our new house. We came here on a Saturday afternoon around 2-3pm. You check in up front and then sit down and wait. We were fifteenth in line, but it did move faster than expected. Seating is very limited. While we waited we watched an altercation between an employee and a customer with unruly children that ended with the cops being called. So I would have given three stars, BUT my husband spent about 60 minutes on the phone with Spectrum after we got home because the service was not properly activated.

Constant outages, and when I tried to cancel the person on the line intentionally wasted my time…read morefor 15 minutes just to be difficult. Made me wait in line for 20 minutes just to return my equipment. Enough time to make a Yelp and write this. Use absolutely anyone else

The item arrived on time, but I had questions about the setup(it was a foreign made item, and…read moremanual was a bit weird.) The support I received from them was mediocre. I could have bought this item at Walmart, but I chose them for the reputation...live and learn!

3 strikes & you're out in my book!…read more 1st order: Shipped late. Quickly discovered that they do NOT make anybody available to resolve issues by phone -- you have to leave a number and wait/pray for a return call. At the time I had the specific e-mail of an associate I'd dealt with earlier, and he jumped in & helped immediately. It appears they've plugged that loophole now. 2nd order: Shipped open box product where new product was advertised/charged. Same old story: nobody available to speak with you. Either leave a # or e-mail. They ended up issuing a $50 refund, but this should not have happened. 3rd order: In a panic I ordered a $150 TOSLINK cable, but found out later the issue was elsewhere. Again: nobody available to assist with the return. In response to e-mail, they did approve the return, but charged a $15 "return label fee." Grrr. Hopefully I'll have my wits about me next time & remember to avoid these shady people who only half-heartedly provide customer assistance!

I was an IWATCH customer for five years. They were a small veteran owned family business and had…read moregreat service. Recently they sold out to a national conglomerate and I quickly became a number. It was a bear trying to get through to anyone that knew anything. I would continually get transferred from person to person to person and never got anyone that could resolve an issue for me. I always paid annually in advance and it was time for renewal. That said I migrated to another company that's family owned and couldn't be more pleased.

For several years, I had a security system provided by another company. My prior security system…read morewas 3g and outdated, and my prior security provider did not contact me about the 3g sunset in a timely manner. I decided to find an updated security solution with another provider. After looking at reviews for local security service providers, Iwatch Security stood out based on their consistently high reviews. I reached out to them in late Aug 2023 for an evaluation and estimate. I was soon contacted by a sales rep/advisor and we made an appointment within a couple of days. The rep evaluated my home and current system and prepared a solution with some upgrades (a doorbell camera, enhanced control panel, system controllable with phone app, etc.) and investment/purchase options. I accepted the system proposal and an installation was scheduled. The technician came and did a great job replacing my prior system with the new components. Wherever possible, he placed new components in the place of old components which minimized aesthetic issues. Afterwards, he efficiently went through the required forms, account setup, and other administrative tasks. He guided me through using the new control panel and app while also configuring some of the basic functionality. I have been very pleased with my experience with Iwatch Security.

Look no further, this is your one stop shop for TV and Audio needs. My husband and I sought out to…read moreget a new TV and have it mounted so we bought from Samsung direct (with a three week delay in delivery) and then contacted RDU TV Mounting for a quote to mount it. Brenden ran the numbers for us and during that conversation, we discovered that Brenden also sells TVs, had that very TV in stock available and offered this very TV a few hundred bucks lower than Samsung. No brainer. We ended up canceling the Samsung order and had Brenden and his team deliver it, install it and mount it. By doing this, we eliminated the waiting for the Samsung delivery, the liability of it being damaged in transport and the hassle of bringing it into the house etc. Brenden and Nick did an amazing job. They are also both extremely knowledgeable in not only all things TV and sound, but also in the wifi space too, as they were able to hard wire and conceal all my TV and Ethernet cords in a jiffy. Impeccable work, superb quality. At first, we considered going with either someone from Thumbtack or a local handyman but are so glad that we trusted seasoned professionals that mount TVs everyday, to do this job. RDU TV Mounting, thanks for the exceptional work!

They came quick and did a great job mounting my televisions. I would definitely use them again.read more

Do not use Vivint under any circumstances. Im sorry for independent contractors who rely on Vivint…read morebusiness but vivint is a horrible company. They will do everything in their power to refuse to cancel your account even after moving...this includes hanging up on you. Been trying to cancel since November, finally called the bank to dispute the charges.

I bought my home and it had a vivint system. I thought I'd activate it as we would be moving in…read moreright away. The sales rep lied and said it was all hardwired and suggested a replacement protection plan in case there are any issues with the equipment. Turns out the system didn't work, specifically the cameras and some sensors. Also turns out the protection plan won't cover replacement. They wanted to send a technician ($$$) to diagnose and suspected I would need equipment replaced. So I asked to cancel my account immediately and I installed my own home install system (which works). I cannot cancel my account and they still charge me and won't refund any of my money. I have called the retention department numerous times with no resolution. I DO NOT RECOMMEND THIS COMPANY OR SERVICE!!!

I researched this company multiple times over the course of a couple years to handle consultation…read moreand installation of a large 4k TV and sound system. I was looking for people with greater experience than Best Buy. Mark got back to me very quickly and we arranged to have Karl visit us for a consultation. Karl listened to all the details of what I wanted in my setup, offering plenty of feedback on what I might expect and need. (He also took a look at my network closet, but I chose not to do anything with it.) By the end, we had probably spent an hour or more together and I got an excellent plan that we decided to go with. When my TV came in, Karl offered to come over ASAP to do the work. He showed up right on time, bringing Jeff along to do the job. They created an entirely clean setup for me, with wires running through the wall, and were able to install electricity and relocate networking cables to accommodate the mounting location. They walked me through the physical setup and the TV settings I would need to consider. During the review of the TV, *they* found a flaw in the screen and immediately let me know that they would handle getting a replacement and be back as soon as it came in. They just completed that work for me today and we went through the same review. Karl and Jeff were both great guys. (We talked horror movies and the quality of blacks in the new tech.) And something more I appreciated: they wore masks while in the house, removed their shoes when they came in, and left my house clean. I will be calling these guys again when I need something done. I trust what they tell me and they deliver on what they say.

We hired Element Integration to mount some TVs and install additional speakers in our house. They…read moredid an awesome job and at a reasonable price. They always made sure we understood what they were going to do and where for any significant matter during the installation process. They also addressed a concern we had about a visible plug. They were thorough and cleaned up throughout. They're also nice guys and easy to talk to. Karl, Jeff and Danny are a great team and went above and beyond. Would definitely recommend them.