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Intelligent Electronics

5.0 (2 reviews)
Closed • 10:00 am - 6:00 pm

Services - Intelligent Electronics

Home automation repair

Home theater calibration

Home theater installation

2 More Services

Component automation

Home system automation

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Element Integration - Theater for Christmas!  What a fun project. Everyone is so excited.

Element Integration

(17 reviews)

Our home was custom built and our builder used the main, most established, premier A/V company in…read morethe area (at the time!) but they are now way past their prime! I had a 10 year old whole house system (audio, visual, security and cameras, intercom with doorbell, lighting and internet) I'm not exactly sure what happened with that company over the years...the service got increasingly worse (they did not fix issues and most of the time just caused other problems), the turnover of technicians was high because I started to see a different one every time they sent somebody. We were not only unhappy with the service but we had an outdated system. Their update solution was sooo expensive and still not ideal! I started the search for another company. I was going to get several estimates but I immediately stopped my search after the first meeting with Element Integrations. The first guys I met used to work for the company that we were leaving. I knew these guys-they were installers/technicians when my house was built 10 years ago. It was like a reunion-I was so happy to see the guys that were around when I was happy. I felt confident these guys knew what they doing (many years of experience) and that they would take care of us and our system. I knew all those nice, knowledgeable, service-oriented guys who left the previous company went somewhere! The best guys who left there are here at EI! EI upgraded my system, fixed the bugs and cleaned up some messes left by the other company! Everything works, consistently and is easy to use! They are there if I need them, even if I just have a question, and they get to me quickly if I need service (which hasn't been often!) If you are looking for a company for integrated audio/video and technology just start here and save yourself some time, money and aggravation!!

I researched this company multiple times over the course of a couple years to handle consultation…read moreand installation of a large 4k TV and sound system. I was looking for people with greater experience than Best Buy. Mark got back to me very quickly and we arranged to have Karl visit us for a consultation. Karl listened to all the details of what I wanted in my setup, offering plenty of feedback on what I might expect and need. (He also took a look at my network closet, but I chose not to do anything with it.) By the end, we had probably spent an hour or more together and I got an excellent plan that we decided to go with. When my TV came in, Karl offered to come over ASAP to do the work. He showed up right on time, bringing Jeff along to do the job. They created an entirely clean setup for me, with wires running through the wall, and were able to install electricity and relocate networking cables to accommodate the mounting location. They walked me through the physical setup and the TV settings I would need to consider. During the review of the TV, *they* found a flaw in the screen and immediately let me know that they would handle getting a replacement and be back as soon as it came in. They just completed that work for me today and we went through the same review. Karl and Jeff were both great guys. (We talked horror movies and the quality of blacks in the new tech.) And something more I appreciated: they wore masks while in the house, removed their shoes when they came in, and left my house clean. I will be calling these guys again when I need something done. I trust what they tell me and they deliver on what they say.

Iwatch Security - Best alarm technology available

Iwatch Security

(19 reviews)

I was an IWATCH customer for five years. They were a small veteran owned family business and had…read moregreat service. Recently they sold out to a national conglomerate and I quickly became a number. It was a bear trying to get through to anyone that knew anything. I would continually get transferred from person to person to person and never got anyone that could resolve an issue for me. I always paid annually in advance and it was time for renewal. That said I migrated to another company that's family owned and couldn't be more pleased.

For several years, I had a security system provided by another company. My prior security system…read morewas 3g and outdated, and my prior security provider did not contact me about the 3g sunset in a timely manner. I decided to find an updated security solution with another provider. After looking at reviews for local security service providers, Iwatch Security stood out based on their consistently high reviews. I reached out to them in late Aug 2023 for an evaluation and estimate. I was soon contacted by a sales rep/advisor and we made an appointment within a couple of days. The rep evaluated my home and current system and prepared a solution with some upgrades (a doorbell camera, enhanced control panel, system controllable with phone app, etc.) and investment/purchase options. I accepted the system proposal and an installation was scheduled. The technician came and did a great job replacing my prior system with the new components. Wherever possible, he placed new components in the place of old components which minimized aesthetic issues. Afterwards, he efficiently went through the required forms, account setup, and other administrative tasks. He guided me through using the new control panel and app while also configuring some of the basic functionality. I have been very pleased with my experience with Iwatch Security.

Neuwave

Neuwave

(17 reviews)

Our decision to hire Neuwave from new construction to ongoing service has proven to be a poor…read moredecision on our part. They numerous failures and poor quality of installation, and our service expereince with them since has been less than impressive. Most unacceptable was our service experience with a recent internet issue over a weekend. We contacted their 24 hour after hours service line for requesting service assistance, and Neuwave states you will receive a call within an hour. We called 4 times every hour and half with no returned call. Finally, we spoke to the service manager Monday, sharing we work from home, he had no response as to why a call was not received from anyone (including himself). He then elected to email us rather than call us, which leaves one to question whether Neuwave wants to speak with any of their customers. Needless to say Neuwave has totally failed to earn our business, and we will be replacing them with a customer and service centric provider.

We had them install a home audio and video system 2 years ago. The TV installation was fine, and…read morethe speakers sound great. However, the control 4 system is always hard to use and inconsistent at best. To turn on the TV now requires 2 remotes and turning on the TV twice on the control4 remote to get the audio to play. The control4 remote LED has faded quickly, so it is hard to see what is selected. I would love to find a different system to get the TV and audio to work well.

Intelligent Electronics - electronics - Updated May 2026

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