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    Page 2 of 4

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    Latrelle was my service person.

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    Element Integration - Theater for Christmas!  What a fun project. Everyone is so excited.

    Element Integration

    (17 reviews)

    Our home was custom built and our builder used the main, most established, premier A/V company in…read morethe area (at the time!) but they are now way past their prime! I had a 10 year old whole house system (audio, visual, security and cameras, intercom with doorbell, lighting and internet) I'm not exactly sure what happened with that company over the years...the service got increasingly worse (they did not fix issues and most of the time just caused other problems), the turnover of technicians was high because I started to see a different one every time they sent somebody. We were not only unhappy with the service but we had an outdated system. Their update solution was sooo expensive and still not ideal! I started the search for another company. I was going to get several estimates but I immediately stopped my search after the first meeting with Element Integrations. The first guys I met used to work for the company that we were leaving. I knew these guys-they were installers/technicians when my house was built 10 years ago. It was like a reunion-I was so happy to see the guys that were around when I was happy. I felt confident these guys knew what they doing (many years of experience) and that they would take care of us and our system. I knew all those nice, knowledgeable, service-oriented guys who left the previous company went somewhere! The best guys who left there are here at EI! EI upgraded my system, fixed the bugs and cleaned up some messes left by the other company! Everything works, consistently and is easy to use! They are there if I need them, even if I just have a question, and they get to me quickly if I need service (which hasn't been often!) If you are looking for a company for integrated audio/video and technology just start here and save yourself some time, money and aggravation!!

    I researched this company multiple times over the course of a couple years to handle consultation…read moreand installation of a large 4k TV and sound system. I was looking for people with greater experience than Best Buy. Mark got back to me very quickly and we arranged to have Karl visit us for a consultation. Karl listened to all the details of what I wanted in my setup, offering plenty of feedback on what I might expect and need. (He also took a look at my network closet, but I chose not to do anything with it.) By the end, we had probably spent an hour or more together and I got an excellent plan that we decided to go with. When my TV came in, Karl offered to come over ASAP to do the work. He showed up right on time, bringing Jeff along to do the job. They created an entirely clean setup for me, with wires running through the wall, and were able to install electricity and relocate networking cables to accommodate the mounting location. They walked me through the physical setup and the TV settings I would need to consider. During the review of the TV, *they* found a flaw in the screen and immediately let me know that they would handle getting a replacement and be back as soon as it came in. They just completed that work for me today and we went through the same review. Karl and Jeff were both great guys. (We talked horror movies and the quality of blacks in the new tech.) And something more I appreciated: they wore masks while in the house, removed their shoes when they came in, and left my house clean. I will be calling these guys again when I need something done. I trust what they tell me and they deliver on what they say.

    Intelligent Electronics - Raleigh, NC - Retail Showroom

    Intelligent Electronics

    (2 reviews)

    These guys helped me choose home theater equipment which I still love to this day…read more Great service!!!! I had a bulb on my projector burn out early (but out of warranty). They went to bat for me with the manufacturer and got me a replacement for free. You won't get that level of service at Best Buy. I would go back to these guys in a second.

    I cannot say enough about these guys. During 2017 while I was having my home remodeled, I…read moreresearched companies that would be able to give me an estimate of a remodel of the 20+ year old sound system that was installed in the 90's, together with an addition to my garden area. I stopped in and met Dan and Ed and was very impressed with his knowledge and confidence in accomplishing the task. (I had been warned by my GC not to use several other companies that he had encountered with other projects in the past.) I proceeded with IE as they had a 5 Star rating on Google. We agreed on a price and time for them to come by for the project. The professionalism of this group was apparent. They always showed up on time- and with a very positive attitude, they went about doing their work. The outcome was exactly what I had expected, so I asked them to revamp my internet access throughout the house. As before, they went about their business in a professional manner. Each time, Ed showed up to be certain that the plan was enforced. In addition to this, they were sometimes able to look remotely into my account to help me. If necessary, they arranged a time to be here. There were several iterations of the internet revamp, but the end result was to have the internet service stable throughout my home-which has three distinct floors. The thing about this group is that each and every time I require some help: if my internet is acting up or if my security system is acting finicky, all I have to do is call Intelligent Electronics. The customer service they provide is always available in the same pleasant and professional manner as was present before the sale! How many companies can you say that about? If you're looking for a company to exceed your expectations in this area, including post sale customer service-look to Intelligent Electronics.

    Verizon

    Verizon

    (51 reviews)

    $$$

    Abysmal. Have been trying to cancel three lines for over two months. Was sent to this store as it…read moreis a "corporate" store and can allegedly do things the reseller stores can't, and they have been completely indifferent. Shoulder shrugs, not interested in helping even a little.

    Verizon is terrible and I have had my account for over 28 years. I upgraded from a 15 to a 16 pro,…read morethe reason for my upgrade was overheating. So I jumped from the frying pan into the fire. No only does my phone get hot but I have to wonder around my house to get good reception. I use my phone for work and work from home. So it difficult. I have had my phone for 7 months and have changed it out 5 times. Verizon has sent to this store to change out the phone and this location got me in touch with over the phone customer support, and Verizon said we can send you a 17 and use it because my wife had one upgrade so I did it to to get a phone that works. That phone never arrived and never signed for, but Verizon is not listening, and the phone shows delivered. And the story of crappy service continues and no results from calling Verizon. So this past Monday I finally got a tier 2 technician and thought my problems are solved, they promised me a new phone and signal extender and nothing. Another call to Verizon and talked with a young lady who helped me with a new phone, but the phone did not upload my information and was stuck. So I took it over to the Verizon could help, they would but at a cost, and I said to the lady that I was not happy and was describing all the issues I have had and you Shit to describe my frustration and they would not help me. Was I wrong to use shit as an expressive way to show my frustration, but completely condemned and service was not rendered. For some reason the phone started updating and working but away from my house. I am completely done with Verizon, there is no where a customer can go to get customer service and AI has made the experience more frustrating.

    Spectrum - isps - Updated May 2026

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