I wish I could give them no stars. Their service sucks. I've been trying to get my telephone repaired for over 8 weeks now. No matter how many times I explain that I will need the repairman to call me when he is on his way, they never do. If I could switch, I would. read more

you have to give a star... they don't even rate that. IF there was another option I would definitely take it. TWC is horrid. I thought Cox was bad... I guess this is what happens when there is no one to compete in the cable market. This does explain all the Direct TV dishes going up in my neighborhood. I think I am not too far behind. read more

The people are nice, but they can't do anything! Trying to give TWC money and they can't take it! Our rental house was originally a model home and is listed in their system as a business address. You would think it is a simple change to switch it to residential... but no sir, that is in a different system. So I place an order Tuesday and get a confirmation off their agent that it is ordered... had to speak to an agent because the website couldn't take my money. Then Friday arrives, no installation? Where are they? So I ring them... this is when the fun begins. First agent, can't find my order and in the process of placing me on hold hangs up on me. Second agent, finds my order and this is when we discover we are listed in their system as a business address. He tries to get the Business team on the phone and in the process transfers me to the Business call center... who promptly cut me off. Third agent, very nice, hears my explanations and frustrations immediately attempts to change the system herself, can't do that so tries to get Business team on the phone... next I hear "You have reached the Business Team outside of Business Hours!" It is 1pm in the afternoon for crying out loud... wish I could operate my business on those hours.... oh, and I get told to call back later! I had been on this one call for 20 minutes at this stage! Fourth agent, again very nice and tries valantly to calm me down. Immediately tries to get Business team on the phone... then takes me off hold after 10 minutes to say they are trying to reach the "Construction" team? I didn't want anything built! I just want a new service! On hold for another 5 minutes.... then I get told, sorry the Construction team are all out to lunch... come on guys... it is now 2pm... are you out to lunch? or closed for the day? Please figure it out. So now I wait. Here Time Warner, over here! Here it is is, a paying customer wanting to give you money! Don't tell me how tough business is... you have new customers wanting to sign up but cannot get an order through your stupid bloody systems! read more

This place is worse than the DMV. 20+ people siting around losing time in their lives while two customer service reps creep along. The wait time is well over an hour. Why does anyone in their right mind buy cable service from this god-awful company? Oh, that's right, they've got a monopoly in many areas, and where they don't the alternatives aren't much better. If you call customer service you get a bad connection to some guy sitting in a sweat shop in the Philippines. He is very polite but doesn't know s**t from shinola. If you ask him a simple question he will put you on hold for five minutes while he asks someone else the answer. There are over 10 million Americans out of work and these jamokes at TWC are sending their jobs overseas. Unless you have no other choice, don't use TWC. They SUCK royally. Ask anyone... read more

Please God, PLEASE send another Internet Service Provider to Apex! Time Warner's service is awful, unreliable and unpredictable. I've lost count how many times we have had to swap devices. Their cable TV service is even WORSE if you can believe that! The only reason we stay with them is because they have a MONOPOLY on high speed (50+ Mbps) Internet access in the area. The MOMENT we can switch we will. Hello Google Fiber, you have new customers waiting for you!!! read more

I sit here stewing in a pool of my own psychic pain. Twc has too few customer service agents, monstrous lines, and no desire to create a process that prevents people from needlessly waiting for incredibly long periods of time to return cable equipment. The few agents that they have are apathetic, overwhelmed and slow- would you like more fidgeting with computers and systems? Occasionally an elderly person will exclaim aloud while wAiting for the second hour to simply Return some device. People wait with children who Are clearly hungry, elderly people sit confused by the ticketing system, obese customers lay in anguish over cushion deprived seats. The feeling here is utterly Soviet in kind and sort. My entire experience- from receiving my devices and using them- to trying to return them- has been marked by pain and horror. I hate this company, this store, all of the devices, their monopoly upon the region, the swollen and apathetic customer service, the inexcusably poor quality of the digital network as well as, sadly, the rabid lifeless decor in this awful waiting room. Ironically, the twc waiting room from which I write this is steaming depressing news stories mostly about local murders. It all seems sadly apropos. read more

Worst company ever! Monopolizing pigs. They don't care about the customer at all! Do Not be Fooled to sign up for ANY of their services. You will surely be disappointed and angry! GuaranteeD. *If you are reading this- Count yourself as WARNED. Sorry, no Facebook account. read more

Saturday morning at 11:30. Trying to return a cable card. Over 70 people waiting with 2 super slow clerks working the counter. Sad that I am spending three hours on a Saturday doing this but on the bright side, this will be the last time I have to deal with this awful company. read more

Spectrum - Internet Service Providers Near Me - Cary, North Carolina

These guys are the worst. I have never had to deal with a company that can care less about their customers. We moved from Cary to Holly Springs over a week ago and we still cant get them to provide internet service. They have sent out several technicians and construction crews and none of them have been able to resolve a simple issue. It is really sad to see how far this company has fallen. As a returning customer you would think they would want to do everything possible to our business, but that definitely is not the case. Going to try going to another provider that actually cares. Once again, these guys are the worst. I would not recommend ever using them. If I could give negative stars I would. read more

We go in to attempt to lower our cable bill. Somehow it had climbed to 199/ month. Way too high for retired folks. They gave us no concessions. We stopped HBO and other premium channels. They girl said she would give us a phone number to talk to someone who could help us further. That number connected us to a sales pitch for medical devise. When my husband said he was not interested and was trying to lower our cable bill several times they finally said try calling this other number which was for Direct TV!!!? Called customer service.. after being transferred several times the lady said call back Aug first and we will see if you can get any other promotions. What kind of service is that. He was polite and courteous all the way thru those calls. Not stellar service. I will exploring other options read more

Ridiculous indeed... They deserve no star!!! Time Warner is a thief all the way.. With all the money they charge their huge customer base, they have only one clerk servings customers in this Cary location.. This a workday and people have work to do but instead have to wait in the stupid line with one person serving!!! Glad this is my last week on this service. Moving to U-verse!!!!!! read more

I just spent 90 minutes on the phone with Spectrum trying to move my service from one address to another only to be told at the end of being told I need to go into a physical location. I have had nothing but bad experience with Spectrum from billing errors - charging me for services I canceled to not being able to handle what should be an easy transaction. I can't wait for Ting. read more

They SUCK!!! Horrible service, extremely high prices, terrible wifi!!! Don't worry these random people that got good service either work for this crappy company or they got a new employee that hasn't had their soul ripped out of them yet! Hey TWC/Spectrum, I know you're a monopoly & all, but does it really make you feel good to know everyone hates you & after six months your employees either quit or are suicidal??? read more

Had two broken boxes and after about twenty minutes I was back in the car heading to the house. I spent more time driving to and from.

After reading so many negative reviews, I was worried about going to the Cary location today to return a cable box and modem. What a pleasant surprise! There were 13 people ahead of me, but my wait was under 25 minutes. The counter was fully staffed and the employees were helpful, friendly, and smiling to all. Since I only have internet through TWC now, I probably won't need to return, but I won't dread it if I ever have to! read more

I despise spectrum so much. Not even sure honestly how they stay in business. Never anything but problems. Long waits. Billing problems. Today I had a scheduled appt at CAry Nc Maynard location for 5p and get there and they are CLOSED due to Covid. I called last week to confirm they were open. And they said yes. I should leave return equip outside the door. So HORRIBLE. Get Google 1gb and streaming and cut the cable cord is my suggestion. read more

Time Warner, now Spectrum - different name same, same HORRIBLE customer service. First, this guy could not have sounded more depressed and hating his job. Second, after quoting me the ridiculous price of $70/mo. for internet only, I said with a laugh, "for internet only? No thanks." He asked me to wait on the line while he tried to get a better price from his manager. Okay, no problem. Commence awkward silence... Apparently, downer dude doesn't know where the hold button is. He eventually comes back with $45/mo. Not bad but I say to him very politely, "okay well I can't really afford that right now but thank you for your time." This asshat says to me, "oh you can't afford $45 a month?" Um, no. Dick. I do however suggest you work on your customer service skills! Great job on losing a future customer. read more

I hope this place burns down with people inside it. I was supposed to get free cable through my apartment complex. I had to drive all the way out here to get a box. When I got there the guy told me I could take two boxes and it didn't matter. Got a bill from these jagoffs one month later for the extra box. Time Warner had cut out all the channels that I watch any way. I had to drive all the way back out there just to give them their POS boxes back, which I couldn't even use because they had eliminated all my programming. Rot in hell Time Warner...or whatever you want to call yourself now. read more

I'd really like to give them ZERO stars if I could :( I was lured to them after being with ATT Uverse for years. What a mistake! I'm paying more and getting less... And the internet sucks as well. My sons and I are sooooo pissed and disappointed about all the channels we've lost. Not to mention that we had 4 TV's with ATT for the same price we are now paying for only TWO now :( I hate everything about their system as well, the remote, the DVR, all of it sucks. Going to leave them after only 5 months. read more

While my husband left here Dec 26 refusing to wait in a huge line, I went back on a Tuesday afternoon only to wait for a few minutes. All my questions were answer and box exchanged without a hitch. If you time it right, you won't have any problems! read more

Some guy just came on my property and I called time warner and asked if they had any techs in the area and they said they didn't. I asked the guy who was driving a van with the logo what he was doing and he eluded my questions saying he was doing his job and he didn't have to tell me anything. I took his plates and recorded a video, plate # EFF-2335 NC. I am a customer and I feel I have right to know what you are doing on my property that could possibly affect my service. It's not the first time they have d/c my service with no cause I just happen to be home at this time. Rude employees as always no matter if they call it Time Warner or Spectrum read more

Time Warner Cable promotes their new service" One hour window" but fails. We had Time Warner installed at the end of last month. TWC provided us with a 1 hour window. I called early in the morning and confirmed the time period. I was told the "technician" would call prior to showing up. No advanced phone call 45 minutes into the appointment window, so I called again. TWC CS told me they would look into it. The 1 hour window ended. No phone call back from TWC and no phone call from the installer, so I called back. TWC failed to provide a recovery time. The technician showed up approximately 25 minutes after the window without calling first. The tech left a mess outside of the house. Unfortunately the tech didn't provide a channel guide or any programming information. So we had to guess channel numbers. I spoke with TWC who failed to apologize and neglected to attempt to "make it right" I've heard and read horror stories. If you are reading their reviews so have you. Take it from me do not believe their ads and do not expect customer service. I ordered Roku from Amazon it's great so far. Getting ready to "cut the TWC cord" Update: Months later. After leaving the individual who responded to my post multiple voice messages; still no response from TWC. TWC cared enough to publicly protect their reputation but not enough to reach out to me or resolve the problem. Good news for those in Holly Springs. Ting is coming!!!! read more

If I could give them less than one star I would. We asked to move our business line, set up a date to move it, went into our office the next morning and had been disconnected. Customers can't call us, potential employees can't call us and we'd just put out advertising for new hires. They get a message that says that the number is no longer in service. Told us it could take up to 6 hours to fix. How does an order to move service several days later turn into a disconnection? Bang up job guys! Avoid like the plague. read more

Needed a new remote for our set top cable box as the one we had wasn't working properly. Walked in, there was no line, a lady met me at the front of the store and said: "Can I help you?" I told her what I wanted. She said - "OK I have one right here". (or similar) Then she walked over to a nearby cabinet, pulled out a bran new remote in plastic packaging that came with 2 new batteries and directions and handed it to me. I was back in my car headed home about 5 minutes after I had pulled in the parking lot. No - I am not affiliated with Spectrum/TWC in any way. Actually I resent the fact that TWC has been taking our money for 20+ years with no preferential treatment, but in this case things went very smoothly. Thought I'd write a review because based on the other reviews sometimes it seems like people only review when they are unhappy... read more

ABSOLUTELY MOFO HORRIBLE. stood in line for over an hr to switch out a modem that the guy who came to install said was "working properly" and the second he left we had no internet whatsoever. after waiting in line for close to an hr and a half I then stood at the counter for 25 mins while the lady helping me did everything and anything aside from walk into their stupid fn storage room and get me a new modem. what the fuck am I paying you guys money for when you don't even care enough to help your customers. IF YOU DON'T HAVE CUSTOMERS YOU DON'T HAVE A BUSINESS. good luck staying in business, you guys just get worse and worse as the years go by. read more

I'm so surprised at the combination of price, price changes (increases), and the need to provide my own router or pay a monthly rental charge. Then, I find out that buying my own router means that Time Warner won't support it. I'd be fine with a small rental fee on a pay to own type basis, or some other option, but the rate they were charging would allow me to buy my own router in just a few months. On the positive side, I will say once it was installed, the service was solid. Then, after my entry price period ended, they nearly doubled my rate. There was no warning, it just came in on a monthly bill. I felt taken advantage of, and decided to switch to another provider. read more

This review is for Spectrum/Time Warner customer and technical service, not the Cary store location. Have had Time Warner for many years, overall good service...every year you call and negotiate your bill, taking forever on the phone. Now that Spectrum has Time Warner, I decided to give a call and see what I could do about my bill and what they offered. After being on the phone for the dreaded length of time, I was told I would be having 2 NEW BOXES overnighted due of the issues I had been experiencing (WOW, nice), changed my internet provider from Earthlink (Time Warner provided), was told there is a $5.00 fee for ALL WI FI even without thier equipment, and added channels to cable I had never had. "I asked, will everything work as it has always, no interruption in internet...this is very important I run a business from my home". Customer service: "you will see no change". Less than 1-hour after this conversation, cable had all the new channels...but, NO INTERNET!!! I called back to technical support for about 90 minutes and finally got my hard wired internet back, but NO WI FI. Technical support said they found nothing wrong on thier end and could not do anything about my lack of WI FI. About 8 hours later, I lost internet again. I call back to technical support.....another 90 minutes; yes, you have no internet we will send out a tech representative. In the meantime the short period of time the internet was back up I contacted my internet/computer support company to see if there was anything on my end that could not be working correctly....there had been a lot of rebooting and resetting going on with Spectrum calls to technical support. My internet/computer support went in the backdoor of the system, setting are incorrect on the modem when it was operating. I waited from Saturday till Wednesday afternoon with NO internet (running a business). Tech representative shows up for appointment and too can't find out what the problem is. Finally, internet is back up....NO WI FI. I told him of my conversation about the additional $5.00 being charged for ALL WI FI with or without Spectrum Equipment, he was unaware and said it should be working he said my account showed no WI FI equipment. I had him speak to my internet/computer company so they could explain the setting for the modem were incorrect to receive wi fi. He had never heard of such. Finally he called his technically support after being at my home for 2 hours to have add the $5.00 WI FI Fee, which was not on the account that should have been......settings changed on modem and WI FI starting working.....THIS COULD HAVE BEEN AVOIDED if Spectrum had told thier technical support of the change. Long story short....if you are changing over from internet provider, make sure the WI FI fee is on your account and your system or you will NOT get WI FI with your equipment or Spectrum. AND, NEW MODEMS being sent overnight......have never arrived. I trust I will not be billed for them....I can't bring myself to get on the phone again for a loooong wait and conversation to customer service. Good news, all is working now! read more

Three people working, three stations empty and 12 people in line at 9 am. Might want to anticipate it being busy on a Saturday and staff appropriately. It would also be nice if the staff actually smiled and could at least pretend they want to help! read more

Worst cable service I ever used. Functionality is terrible especially on demand. They are obviously cheap with software development.

This storefront is a Time Warner site and DOES NOT service Charter customers. Not only that, their customer service sucks big time. The girl I spoke with seemed to be there only for a pay check and not really interested in being helpful at all. If I liked satellite TV better than cable I would consider switching OR just unplug and not have TV but if for the wife I seem to be stuck. read more

Spectrum has some of the worst customer service I've ever experienced. I got a $50 fee for something that was never disclosed to me, and when I told a representative on the phone about the situation, she just told me there is a paragraph on some random document that says there is a fee and she said it can't be avoided. What an excuse. I had an issue that I wanted to resolve and rather than seeing what she could do to fix it, she just said there's a paragraph somewhere that says there's a fee. I have zero respect for a company who's customer service's priority isn't even the customer. Their priority is to say "you have a fee and that's that, I'm not even going to try to help you." I will be leaving Spectrum very soon. They will not get any more fee money from me. read more

Only giving one star because zero stars isn't an option. I've been a Time Warner / Spectrum customer for almost 12 years (which means absolutely nothing to them) but not for much longer. Moved 2 miles down the street and took all my equipment with me. First technician showed up 2 hours late and had no idea why he was even there. He thought it was an internet upgrade. He was at the house for over an hour but he didn't even have the tools to complete the job. Total waste of time. Two days later another inexperienced tech shows up. I had to explain to him how to do his job too. He insisted on changing my box in the bedroom when there was nothing wrong with the other one. Two days later it quit working. Third tech shows up three days after that. He replaced box in bedroom finally I have fully functioning cable and internet. Then the bill shows up. It's over $100 higher than my the bill at the old address. Called customer Service and that was a nightmare. Had to talk to 5 different representatives and was on the phone for the most frustrating 1 hour and 3 minutes of my life and I'm still not confident the issues are resolved. If you have other options for cable and internet use them! I'm looking into all my options now. Spectrum is a F*#@ing joke! read more

why is it so hard? I am moving an called to set up cable internet only. Got a set up date. Changed my mind and wanted to add TV service. Call #1 was 30 minutes and after all the hoops of just explaining i wanted just basic internet(no phone) got disconnected on hold. Called back. Call 2, had to jump through the same hoops, same million questions, AND get a phone line that I don't need because somehow its cheaper. Still on hold 25 minutes in and waiting to confirm and schedule set up. WHY IS IT SO HARD? THIS SHOULD HAVE TAKEN 5 MINUTES! TWC this is why people hate you. *******UPDATE******** its not 40 minutes in...still waiting. Hey TWC--my confirmation numbe ris 0064218793. How about calling me BACK when YOU"RE ready??!?! DIRECTV HERE I COME read more

I would rather be stuck in a cage with Sasquatch after he was picked on by people that had Jack Link's Beef Jerky, than deal with anyone from this company. TWC is always going out on me at the worst possible moments. And when this happens, which is WAY too often, the customer service is nearly nonexistent. Once you finish waiting forever; wether it be on the phone or in the office, the people that you end up talking to are the most ignorant, apathetic people you could come across. Do yourself a BIG favor and run in the opposite direction of this company if you're interested in cable. As for this store in particular, if you are one of the unfortunate ones that they have hooked choose another location. read more

I have been trying to D/C service and return my boxes and remotes for over a week. Just as bad as if you needed a repair - you get NO HELP when you call. I am finished with trying to call. Now try to find a location to drop off equipment HA! even worse. read more

One star is way too much. We had a lightning strike that took out our cable. On calling Spectrum we were told 5 days to correct, I argued that to 2 days. The technician replaced a cable and got the internet up but cable was still out and the tech said our TV was fried. I bought a new set and the internet came up but no cable. Called and again told 5 days, argued to 2. A second tech came our and found that the cable box inside the home was fried and replaced it. Everything worked including my former TV. We are now out over $400.00 thanks to a tech not checking the inside box. Spectrum has great tech support on the phone but is very lacking everywhere else. Cost is too high for the lack of quality. We switched to another provider and saved over 50% on our monthly bill. read more

Had a good experience here exchanging my equipment. Looks like they have more staff now so I was in and out on a weekday in just a few minutes. Staff was helpful and efficient. We all have our gripes with the company so I thought I'd review the actual store location. Now let's see how the billing goes. read more

Worst service ever! Will charge you for service you you can't even access. Prepare for 30 minute wait times over the phone if you want to down grade services... Just to be disconnected time after time. As well as waiting in line for up to an hour to return their faulty equipment. read more

The absolute pits. I've had TWC WiFi for more than a year and it has never worked properly. Once I convinced them to turn off their router and not charge me for it, I installed an Apple Extreme router and it works like the rocket that it is. I NEVER HAD PROBLEMS WITH AT&T UVERSE in KNOXVILLE, but TWC is the crud below the staves in the bottom of the barrel. read more

Five trips to the office; different answer each time. We just wanted the advertised offer of $29.99 monthly for internet service. Each time a different excuse why this was not available. No concept of customer service or truth in advertising. Classic loss leader, bait and switch. Where is the NC Attorney General? Rating. Call back later... read more