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    5.0 (3 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 3 months ago

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    Ask the Community - Pro AV & Security

    Element Integration - Theater for Christmas!  What a fun project. Everyone is so excited.

    Element Integration

    (17 reviews)

    Our home was custom built and our builder used the main, most established, premier A/V company in…read morethe area (at the time!) but they are now way past their prime! I had a 10 year old whole house system (audio, visual, security and cameras, intercom with doorbell, lighting and internet) I'm not exactly sure what happened with that company over the years...the service got increasingly worse (they did not fix issues and most of the time just caused other problems), the turnover of technicians was high because I started to see a different one every time they sent somebody. We were not only unhappy with the service but we had an outdated system. Their update solution was sooo expensive and still not ideal! I started the search for another company. I was going to get several estimates but I immediately stopped my search after the first meeting with Element Integrations. The first guys I met used to work for the company that we were leaving. I knew these guys-they were installers/technicians when my house was built 10 years ago. It was like a reunion-I was so happy to see the guys that were around when I was happy. I felt confident these guys knew what they doing (many years of experience) and that they would take care of us and our system. I knew all those nice, knowledgeable, service-oriented guys who left the previous company went somewhere! The best guys who left there are here at EI! EI upgraded my system, fixed the bugs and cleaned up some messes left by the other company! Everything works, consistently and is easy to use! They are there if I need them, even if I just have a question, and they get to me quickly if I need service (which hasn't been often!) If you are looking for a company for integrated audio/video and technology just start here and save yourself some time, money and aggravation!!

    I researched this company multiple times over the course of a couple years to handle consultation…read moreand installation of a large 4k TV and sound system. I was looking for people with greater experience than Best Buy. Mark got back to me very quickly and we arranged to have Karl visit us for a consultation. Karl listened to all the details of what I wanted in my setup, offering plenty of feedback on what I might expect and need. (He also took a look at my network closet, but I chose not to do anything with it.) By the end, we had probably spent an hour or more together and I got an excellent plan that we decided to go with. When my TV came in, Karl offered to come over ASAP to do the work. He showed up right on time, bringing Jeff along to do the job. They created an entirely clean setup for me, with wires running through the wall, and were able to install electricity and relocate networking cables to accommodate the mounting location. They walked me through the physical setup and the TV settings I would need to consider. During the review of the TV, *they* found a flaw in the screen and immediately let me know that they would handle getting a replacement and be back as soon as it came in. They just completed that work for me today and we went through the same review. Karl and Jeff were both great guys. (We talked horror movies and the quality of blacks in the new tech.) And something more I appreciated: they wore masks while in the house, removed their shoes when they came in, and left my house clean. I will be calling these guys again when I need something done. I trust what they tell me and they deliver on what they say.

    Garage Door Specialist - Operator install in Raleigh-Durham

    Garage Door Specialist

    (105 reviews)

    Nov 2025 Returned home one evening and standard press of the…read morebutton to open garage door parking in reverse. I look in rear view mirror and camera screen to notice the door was still down....tried again, see the light turn on and starts to go up...then bounces no more than about half inch in close position. Thinking possibly something fell over in the garage and tripped the sensor causing it to not open. Enter the garage from the interior and quickly assessed the problem --"broken spring". A label for business "C.D." who installed the garage door with phone number, so I called and left a voicemail. The next day, I called back after 8am and the phone rings and rings. Fast forward, good thing I asked a friend for a back up company just in case. My friend highly recommended Garage Door Specialist and sent me their contact information. Thank goodness! If my friend would have sent email sooner, I might have had same day service. Nonetheless, the particulars. I called in the morning AND the phone was answered by Jessica. Jessica is pleasant, took the particulars and had a technician in the area and asked if homeowner available between 10am-12pm. I stated "yes!" and hopefully closer to 10am as I had an important conference meeting to attend. Then, I received notification of the Technician who would be in touch. Another text when technician was on the way. Our Technician, Saul, arrived before 10am! After introductions, entered the house to inside the garage. Confirmed broken spring and looked over the equipment. It is the original since 2006. I asked Saul if we should change the whole garage door system versus parts necessary NOW and a potential problem or issue shortly after today. Saul stated he would get hi tool for measurements, then give me quote/estimate. Reviewed quickly and approved work to be done. Also mentioned to Jessica and Saul about military veteran and a referral. A discount was issued. *Note to owner: please consider offering the standard 10% discount versus $25 for first responders and educators as service providers in the area offer even if just on parts, thank you. As Saul went to vehicle to get supplies, I received a return call from "C.D". I thanked and said that a Technician is here just getting ready to do the repair! Impeccable timing. Saul finished quickly as I did not set timer...everything was tested and perfected by Saul. Then handed me device to enter payment and called office, Michelle answered. Payment confirmed, got some business cards. Mission completed in one visit on same day of phone call! THANK YOU very much! Unfortunately I did not have cash on hand to give to Saul to buy lunch, might want to consider that on the app when paying (suggestion). Again, Technician and experience with Garage Door Specialist solid 5 stars . After getting home from work, I called the business, Michelle answered and I identified myself and asked to speak with the owner. She placed on brief hold and transferred call to speak with Jimmy. I thanked Jimmy for taking my call and wanted to share our positive experience with his company the same day! Keep up the good work and I will refer to our neighbors and friends in the area without hesitation. Of course no one anticipates having a problem when a convenient press of the button permits moving freely in and out of the garage. Yet a major inconvenience when a part fails wreaking havoc and unexpected challenge and expense now. May this review ease the pain of searching for a garage door repair company. Save yourself aggravation and contact Garage Door Specialist. Thank you everyone for your assistance and resolution today! Solid 5 stars from initial contact, service, and payment.

    Quick service. The tech came the same day. Gave great advice. My 9 year old garage door works…read morelike new now. Would definitely recommend them.

    Pro AV & Security - homenetworkinstall - Updated May 2026

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