i thought I'd dealt with the worst company ever with CenturyLink - then it became Brightspeed and service/connectivity was even WORSE! This company has to have the WORST customer service ever. First, they couldn't understand that I wanted to cancel a repair visit by the tech and repeated said they would cancel the service - how many times in ONE CONVERSATION do you have to explain it? Then they connect you to the service department, who after 7 minutes of nonsense says OK they have canceled the request for repair. Then the next day at 9 AM sharp the tech shows up (TWO DAYS EARLIER than he would have been supposed to, had the visit not been canceled). The customer service is completely worthless and dangerously inept. Oh and now my billing "pay by" date has mysteriously been moved up by a half a month. read more

Century link sucks big time..... we had our communication totally cut buy dominion Energy/Pike......supposedly not marked correctly by century link.......blame game now....has been over 2 weeks and people still don't have phone service.....Over 30 customers have called and they don't acknowledge there is total cable cut......dominion energy is installing nature gas. Century link are lower than whale s... The cable cut was Log Barn Acres, Pittsboro N.C. 27312 read more

Never had an issue until brightspeed bot CenturyLink. Worst service I ever had charging me Technician fees when they still can't fix my internet. Canceled service with this horrible internet company.​ read more

It has been 3 days now without the internet. Centurylink, which is now Brightspeed, has told us every day it is going to be restored, but it just seems like it is an attempt to keep us all from canceling our service. We understand estimations of restoral times can vary, but when you are given morning and later an evening time and then the next day and this happens day after day, it is ridiculous. We will not be going with Centurylink/Brightspeed ever again. read more

Century Link is now Brightspeed. I called them and tried to get them to explain my bill. I sat on hold for 1 & 1/2 hours and never talked to a live human. This company's customer service sucks out loud. I am moving in 4 months and plan to find a company that has someone to answer basic questions and cares about their customers. No telling how long I would have remained no hold if I had not just gotten tired and hung up the phone read more

Brightspeed customer service is horrible! Spent way too much time on chat asking them to come bury or remove a cable that has been laying on the ground all winter as I need to cut grass. They say they sent a tech out and completed the service. Nope! Cable still laying on top of the ground. Call and it takes forever to finally get a human who says there was not a ticket for this service. I offer the ticket number and she's very rude...says "Yeah, well there's no ticket for that address". Really? Now they're sending another technician out and say I need to be here. Why? You don't need acces to my home to bury your cable! And they want me to be available from 8-5. I have a job! They left an exposed cable for months, internet speed is beyond pitiful! And they act like you're the stupidest ever for calling. Can NOT wait to cancel with this horrible company! read more

Century Link/ Bright Speed are the worst!! We live in a rural area, and the internet service and landline "service" stinks. When you call for assistance, the automated system is horrible; unable to connect to a real person directly, so you lose time with that MAZE. Once you talk to someone about your problem, they repeat it back to you and they often have it WRONG, and you start all over again. Our landline was always down, and the problem was down the road; not at our house or in our wiring. The last technician who came out, told me that Bright Speed will not continue to support landlines, so I should transfer the landline phone number to my cellular service- thus keeping the number, but through a cellular connection. I did that, but with AT&T's recent loss of cell service in our area; we had no phone or text capability for hours. I longed for my landline!! I called Bright Speed today, to confirm that what the repairman said was correct; and after I am transferred to THREE different representatives-- none of whom could fully comprehend what I was trying to confirm and minutes of my life were lost forever, the final word was- the technician / repairman was wrong. They will support landlines. Hmm... But do I really want to go through all the hassle and get a landline back, so that a field mouse down the road can disconnect it?! And when you call for repair, its always scheduled several days away; so you have to request a discount on your bill for loss of service. So much for "Communication"! read more

Fiber internet service has been good overall. My biggest concerns were bandwidth and uptime. Both have been great! It is also nice being able to go into the store and pay for months in advance. The staff at the store is always friendly and quick. However, I have had other issues such as trouble contacting support. Installation issues such as not buring the fiber to the house. Required multiple visits by installation team. I felt like I was managing the installation at time. Just today I found that my UPS for the modem is missing the battery! I don't know if it was stolen or never installed. There wasn't ever a lock placed on the UPS. Now I'm searching for customer support number once again. read more

Wifi went out. Contacted them via chat. Transferred me from one chatbot to their service guy. Told me to call a number which hung up on me. TERRIBLE SERVICE read more

I have had many bad customer service experiences - along with not being given accurate information regarding when I requested to upgrade my internet speed, but I was NEVER told that my internet would be down until the upgrade was done. The issue with that was that the internet speed that I was upgrading to was not compatible with the new modem that I bought through centurylink. The rep that was scheduling the upgrade should have been able to assess that, but did not and did not tell me anything about the internet being down. I was okay with the internet being down, but if i would not have called at midnight after the internet was still down, I would not have then been told that the upgraded speed was not compatible with my modem. The rep then put me back at my old speed until I could call back to assess which route to go at another time. I called back a couple of days later to figure out what other speed to go with, without having to buy yet another modem. I received something in the mail from CL regarding my billing amount for the new internet speed, but previously I was told that the upgraded speed would not be at an additional cost. So I needed to contact customer service to assess what was what. I literally called and could not get through several times on 12/29/18 I was on hold for 2 and an half hours just waiting to discuss some things. On 1/2/19 I got through after going around with your automated system and being on hold for 10 minutes. I then spoke to a Limon, whom proceeded to talk over me and when I explained why I was calling seemed put off, so.I asked to speak to a supervisor. She then said the supervisor would do the exact same thing she was doing. I had to ask for a supervisor 4 times and she finally said she'd transfer me to one. I did not write his name down, but my issue is that I am not sure what is causing such a lengthy hold time for so many days. I am unsure if the calls are routed out of the country, but that type of customer service is NOT customer service. Then to have someone talk over you and act as if you're the issue. I've worked in customer service, that call on 1/2/19 was not any level of customer service that any company should try to uphold. And, when a customer asks to speak to a manager/supervisor, it should not turn into a sparring match. I I've had centurylink for over 8 years now and if there were another home phone provider, I'd definitely go elsewhere. I need a home line to be able to call overseas and for other means. read more

Customer service people are polite but that's where the good service ends. Without internet more than once a week and for days at a time. The Prizm plan looks great but Centurylink can't support it. Find another provider. Don't use Centurylink read more

WORST company!!!! They promised to come and install my internet and they never showed up. Waited all Day! Kept calling customer service and they kept telling me they would be here soon. Finally at the end of the day they tell they can't make it. Then a week later I get a bill from them and they never installed internet at my House!! Never call this place!! Worst customer service!! read more

BUY BEWARE SCAM ALERT I placed a order on Wednesday Jan 10, 2018 I had went on the website and picked a package that I wanted. The package I requested consist of the following it was CENTURYLINK'S 20mbps Internet at $45.00 and it was bundled with DirectTV 's 145+ channel SELECT package for $29.99 both together was advertised as $74.99 a month. So when I called the Centurylink number and got the service rep on the phone I told her I saw this package online and I want that and please add on one DVR BOX. She claimed she put together the package and then I was waiting for her to read back my order but instead she did say there is a $35.00 activation fee I told her fine she said she is waving the install fee and I need no deposit. So I say great. Now she says I need to go over the terms and conditions. So she goes on the you know the read from the script and by the way she kinda got a little tongue tied as well trying to read it to me. After this she says do you accept the terms so I said yes. Right after I said yes she says ok. She say you have the Centurylink Internet you requested and the DirectTV SELECT package as well. Now she starts telling me that my bill will be $95.00 a month my Internet would be $55.00 a month. I was stumped where she got that price of $55.00. I wanted to check the internet website while I had her on the phone but no internet at my place just moved here. And the internet takes forever to load on my phone while I'm on a call. So we ended the call as soon as I hung up I got an email from CenterLink opt-in email from them. I had other things to do that day but the next morning I woke up on Thursday Jan 11, 2018 and checked my email a few emails from others but nothing else from CENTURYLINK. I called at 3:16pm to question how she came up with those totals I did check their website before calling them and I saw that the 20 mbps is $45.00 and the next up internet package with 25 mbps is $55.00. That's when I saw she gave me the wrong internet package and when I looked at the TV packages the SELECT PACKAGE 145+ channels was being advertised at $29.99 but I saw that the next package up was the ENTERTAINMENT PACKAGE has 155+ channels which was advertised on their site for $35.00 Now $45.00 and $29.99 is a total of $74.99 But if you add $55.00 and $35.00 that is $90.00 And that is what this woman quoted me $95.00 a month when in actually I should be paying $74.99 like I originally asked for plus the one time activation fee of $35.00. After that my bill should be $74.99 plus taxes and fee monthly not $95.00 a month plus taxes and fees. So I called and spoke with a rep and told her the other rep gave me what she wanted and told me that she gave me what I ordered. Now this call stated at 3:16pm My first Rep was Ally told me the price went up last week from $29.99 to $35.00 I told her your Website says differently she told me there is nothing she can do. Then I asked for a supervisor to correct the order I was now passed off to Supervisor Mr. Raymond I explained the discrepancy and asked them to fix it he told me I check the website and get back to you. I told him if you guys are not going to honor your advertising price then please cancel my order. I was on the phone from 3:16 pm to 8:56pm and still not cancelled I mean like from 3:16pm to 8:56pm 5 hours and 36 minuets and still no cancellations emails in that 5 hour and 36 minuets wasted time. I spoke with 7 Reps Ally from Centurylink Sherika from Centurylink in the Caribbean Jaier from CenturyLink in Florida Chad from DirectTV in the Philippines Robert from AT&T in California Lisa from AT&T In Texas Edson from AT&T in Texas 1 supervisor Mr. Raymond from CenturyLink 3 fake cancellation numbers 1-2TA0HVSU 208585079 7764377 3 different companies CENTURYLINK DIRECTTV AT&T And still no cancellation done PRICELESS Today is Friday Jan 12, 2018 and when I woke up at 8:45am this morning I checked my email to see if anyone from these three business would have sent a cancellation email But No when I checked there was an email from CENTURYLINK thanking me for order set up and welcoming me to their service. It was dated today at 8:01am I can get three thank you emails from them but noone can give me what I originally asked for the cancellation confirmation email PLEASE! They have definitely earned their place where I put the naughty, naughty, naughty companies go you know the BLAST ZONE. So do not even try to contact me CENTURYLINK, DIRECTTV, AT&T So Thanks For THE HORRIBLE SERVICE I WILL DEFINITELY NOT RECOMMEND YOU GUYS TO MY FRIENDS OR FAMILY MEMBERS. And TO MY YELPER'S either. All companies want to know how will they are doing so they VALUES YOUR OPINION well you 3 companies here is my survey of all your service and reps and enjoy you review IN THE BLAST ZONE! PEACE read more

Centurylink SUCKS big time. If you can avoid it, go with someone else. You will barely ever have service and when you do, it's as slow as dial up. Remember those days? It's so bad. We were told this is the only internet provider in our area unfortunately. If I could give it a negative 10 stars I would. read more

I would actually like to leave negative stars. The line about being a "valued customer" is such crap that it angers me to keep hearing it when I call. CenturyLInk sold me a speed of 30Mgbs. I get 8Mbps on down and .70 (that's point 7) on an upload. I feel cheated on this for sure. But I am really upset about their policy of thievery. By signing up for AutoPay, I saved $10/mo for a bit. But, since I was silly enough to actually pay my bill early each month, without notice CenturyLInk cancelled my Autopay. When I called about my discount, I was told that I was not enrolled in Autopay and therefore did not get the discount, but if I wanted the discount, I couldn't pay early. Checked my account and there was my enrollment, so let it ride. Next month, not only was my discount still gone, but I also incurred a $14 late fee. Call again, and was told the autopay enrollment was only for when I wanted to make a payment through their website. What? Apparently I needed to re-enroll in order to re-activate it...mind you I did not stop it in the first place. So I quickly re-enrolled. Next month, no surprise, another $14 late fee. New enrollees are not really enrolled for "a few months" and must make alternate arrangements. OMG that's what got me extra fees in the first place. Thieves. I requested a refund due to the fact that they did not notify me of the autopay problem in the first place. Of course, no refund 4 months later.. Their copy/paste response (those are not my typos) to my written complaint: Thank you for contacti ng us. We promise to do everything we can to evaluate and address your unresolved billing issue to meet your expectations. After reviewing the account we are showing the autopay disconnect was added on 4/29/2016. The disconnect will be applied to the next billing statement. CenturyLinkappreciates your business and values you as a customer. Our goal is to provideyou with excellent service. If you need further assistance, please visit usonline at http://www.centurylink.com/customerservice for a variety of customer serviceoptions. Sincerely, Melissa read more

Recently cancelled our crappy, unreliable PRISM TV service due to ever rising costs- $175+/month. So much for being such 'loyal' customers... Pared our service down to internet and landline phone only and was assured by several Centurylink customer service agents that our monthly bill would be $62/month. Phew..that we can handle. Paid that amount last month and received our next bill in the mail today. Before I opened the bill I thought to myself, "ok, how much have they jacked up their price this month?". Sure enough, new bill is $84.58 for the SAME EXACT SERVICE. Just got off the phone with them and of course, they said what they ALWAYS say: "uh, we have no record of anyone telling you your bill would be $62 per month" and, "I'm not authorized to give you that price. What you see is the price." LIARS. If you cancel part of your service, what do they do? RAISE the cost of what you kept. I hope anyone out there considering Centurylink thinks long and hard about it; you WILL regret it. Customer loyalty is a joke to them. I look forward to the day when I hear on the news that they're filing Chapter 11. read more

I wish I could leave feedback with zero stars. CenturyLink has monopolized my internet service for three years and jerked me around with billing/rates/service since I signed up. Don't bother calling customer service, it won't help. I cannot wait to move out of the area and get some different service. If you have any other options, DO NOT choose CenturyLink. It's not worth any discount. read more

Moved to a new house in NC, in Aug., 2016. House already had a DirecTV dish, so went with them for TV, but there was only one provider available for internet - CenturyLink. C-L bundled the bill with D-TV, for a whopping $5 discount, which was a great opportunity for them to make their bundled bill a convoluted 6 page tangle of fees, charges, and separate billing cycles. First year was fine, but then in Nov. '17, my internet went out. I had seen C-L trucks in the area, so figured they were working on the issue, but after 3 days it was still out, so I gave them a call. Spent approx. 3 hrs with their offshore tech support. After several attempts at resetting and modifying my modem settings, they determined that a tech would need to come to my home. Of course, they won't give an appt. window, just a day, so I took the day off work to be there when they arrived. Guess what?? No call, no show, for my appt. I called C-L several times, and was assured that the tech was on his way, but alas, nothing. The following day, while at work, I get a call from the tech: "I'm at your house, but there's nobody here." After expressing my 'displeasure' with their support, I authorized him to look at their equipment on the outside of my house. While I didn't receive a call back, or any info about the result of his diag, when I got home I reset my modem, and I had internet again. I had been promised on the phone, when working with the offshore tech support, that I would receive a two week credit on my bill, for the outage. That never materialized on my billing statement, however. About two months prior to this, my 'introductory period' expired, so I had started to receive higher bundled bills. I had expected an increase, but my bundled bill 'eventually' increased by about 75%. Now, a big chunk of that was my D-TV, but due to the complexity of the bundled bill, and the different billing cycles, it was very difficult to pin down what I was paying for, and for what time periods. And I say 'eventually', because the increase was gradual, with increases of only $20 or so, from one month to the next. So finally, after calling both companies several times, I had enough. I learned that Spectrum was now offering service in my area, so I called both D-TV, and C-L, on 3/28/18, to cancel my services. My appt. for Spectrum was on 4/6, so I set 4/7 as my cutoff, for C-L. As you can't cancel your service online (that would leave a doc. trail), I called their customer service line, and spoke with Stephanie, who tried to offer me a $45 for life deal to stay, but I was already committed, so she transferred me to 866-270-7498, to d/c. No confo email, nothing. Just "Sorry to see you go. We have your d/c set on 4/7". Now as I said, I also d/c'd my D-TV, with a separate call to them. Within a week, I received a box with a prepaid label, from D-TV, to return their equipment. Wonderful! But no label came from C-L; even though their website said one would come, upon d/c'ing service. So, on 4/17, I emailed C-L, through their website, to request instructions for returning their equipment, explaining that I had d/c'd my service effective 4/7, and had not received anything yet. As their response indicated that the only 'drop off' location was approx. 50 miles from my house, I requested a label. Within a couple days of this request, I received another 'bundled' bill from C-L. Now recall, I had cancelled my service with both companies effective 4/7, and had already received a separate final billing notice from D-TV, in which they indicated that I had overpaid, and were providing a refund to me, but this new 'bundled' bill from C-L, showed nearly $140 in charges owed for D-TV, plus new charges for C-L internet. So, after waiting a couple weeks to see if I would get my return label (I didn't), I emailed C-L again on 5/15, to contest the charges on their bill, and once again, ask for a label. Their reply indicated that all of the charges were valid, that they had pre-paid D-TV before my cancellation (here is where their convoluted billing really shines), and that even though D-TV sent me a statement that said I was due a refund, I still owed C-L for their pre-payment to D-TV. Sounds fishy, but I wasn't going to fight that, as I really can't tell from their billing, where they actually stood with D-TV, on my behalf, in the bundled bill. But, their charges for C-L internet, have a date range for their service period of 4/15 - 5/14, which began 8 days after my cancellation! So, I replied with yet another email on 5/24, that I would pay for the D-TV charges on the bill, but WOULD NOT be paying for any further charges for C-L that accrued after my 4/7 d/c! I finally got my labelend of May, and returned my equipment, but am still getting bills every month (now at 4), with new internet charges, as well as late fees. I've reviewed them on another, and received a response from C-L that they will look into it, but a month after that, and not a chirp. Still getting bills read more

I wish there were 0 stars. I left timewarner because i was paying for 30 and getting 4 or 5. Sadly I wish i never left. Centurylink sold me on 10 mbps and then came and dug up my front yard then informed me I'd only get 8mbps after installing the cabling in my yard. Customer service couldnt fix it. 1 year later I was informed that not only had 10 been available the entire time but so was 20mbps at the same cost as 10mbps but to upgrade 20 required them to come and put in new cabling and a different router that I would have to pay for to get the max amount of service for my money. Had I known that at the beginning I would have paid for it then. Problem #2. The bill is WAY higher after fees. TWC ends up being cheaper right off the bat. The centurylink cost a small fortune to break the contract so you are stuck. Let's talk about their autopay feature which makes it "cheaper". You link a credit card to the account and it charges it monthly. Sounds simple but it's not. Every 6 months you have to remove the card and re-enroll in autopay. No one tells you that so you miss a payment and pay more fees. Then it takes 2 more months for Centurylink to recognize you are enrolled in autopay. During those 2 months your bill is $10 higher for NOT being enrolled in autopay even tho you are but they "just can't see it yet". On top of that you have to pay a $6.50 convenience fee to pay your bill. Don't call customer service. They don't fix the problem and spend more time trying to sell you a tablet. It is a nightmare. read more