If I could give Brightspeed half a star, I would. Our internet stopped working last week, and a…read moretechnician was supposed to come on Tuesday. No one showed up. Their customer call center is in the Philippines, and all they do is take notes. So Brightspeed saves money by outsourcing customer service overseas, and then they try to find a third‑party technician whenever someone is available. It has been more than a week with no internet. I would rather pay more for reliable service than deal with this incompetent company. Do not get this service--run. Everyone here is telling the truth. Everyone should leave, and maybe the company will finally wake up and take their business seriously. This company lies. They will tell you a technician will come and no one shows up that is lying period. Time to put this company on TV. Calling WRAL

a sales man named Christian walked down my neighborhood street and decided to urinate all over my…read moreneighbors house. Tried calling to make a complaint but their customer service is a joke. Wanted me to provide all my information to see if I was able to even get service out here before even asking what my issues were. You can tell a lot about a company by who they hire and for the street salesman and some woman named Ashely at their customer service they are both highly unqualified to be employed in positions that require customer relations. avoid this company at all costs.

These guys are awesome...they took their time to help me with adding a line and actually ended up…read moreidentifying a new plan that would save me on my monthly even with the new line added. William will take care of you!

Took over two hours in this store. For basic phone transfer. Highly recommended going to a…read moredifferent location where they are better educated.

Jerry was very pleasant and attentive during my Time in the store. Anytime he stopped to welcome…read moresomeone in he made sure he excused himself. He looked for the best service to fit my needs, I would recommend him to anyone!

Quinton was extremely helpful and knowledgeable of all AT&T products and options that we had on our…read morefamily plan. He had wonderful customer service and we were extremely pleased with our experience.

Spectrum Internet is easily one of the most disappointing service providers I've dealt with. Their…read morepricing is absolutely outrageous compared to competitors offering faster speeds and better reliability for less money. The value simply is not there. When I finally canceled service, the experience somehow got worse. Returning their equipment turned into a 45-minute ordeal just to drop it off--completely inefficient and disrespectful of customers' time. Overall, the service is subpar, the prices are unjustifiably high, and customer service is poor at best. There are far better options available, and I strongly recommend looking elsewhere before committing to Spectrum.

Prices climbed up from $67/month to $130/month in less than two years for what T-Mobile charges $60…read morefor. Connectivity and speeds were mediocre, they push paperless billing because they obfuscate price hikes without a paper bill, it was pulling teeth looking for support through their website or calling customer service (who despite advertising as "always based in the US" always seem to have a nearly unintelligible accent), and wait times in-store are somehow always measured in plural hours. Horrendous

I have been a loyal metronet customer since 2022. I have no problem with my service. It is great…read more Its the customer service on their 877 number. Their representatives apparently have no idea how to do their job. They are very polite and nice but they are so misinformed about the things they tell customers. I was changing my internet service from 500mb to 1gig. I was given an 8am till 10am Saturday September 27th window for techs to come out to my house to replace my modem and router with another set. No one ever came. I called back Saturday evening and talked to another customer service lady. After my upgrade was confirmed she gave me a 3pm to 5pm Sunday window for someone to come and upgrade my equipment. Again no one came. I called back. This time the representative told me no one was scheduled to come because it wasn't necessary. The changeover would be done from there. So I wasted my Saturday morning and Sunday evening waiting for someone that was never coming. So I am very upset and disappointed with Metronet's customer service personnel because they don't know their job. Now I feel I should be compensated for all my wasted time.

I've been with Metronet for a few months, and overall, it's been great. I'm on the 2 gig plan…read more Setup was easy, and the speeds have mostly been what I expected. There's the occasional dip here and there, but it's rare enough not to be an issue. I use it for streaming, gaming, and school, and it handles it all fine. The billing is straightforward, which I appreciate. Overall, it does what I need it to do without any major complaints.

Putting a hault on scamming MFers!!! Stop charging their…read morecustomers way more than they should be paying!!!! ESPECIALLY if they've already paid off their phones or if their contract is past due date

Kevin Lee was awesome! What great customer service! Also, you think slow... place was packed but…read moremoved very quickly & efficiently! Kevin was polite, energetic & knowledgeable $.

Walked in a Saturday they're super busy which I get but not one person there acknowledged me- but…read moretwo people that walked in after me were approached... so not sure what's up with that but I have stuff to do

Bought a brand new phone left the store only to get home and it hadn't even been activated. Called…read morethe store to tell them of the issue and they said I needed to switch the SIM card from the old phone to the new phone. I should not have to switch out the cards when I went to the store to specifically get a new, functioning phone. Switching the service and activating the device should be their responsibility, not mine. If you have to go to a Verizon store go to a different location because the staff are rude and unhelpful.

Ive hosted with AIT for 25 years. Best bunch of folks…read morearound!

My experience with this company has been nothing short of a nightmare. It all started when I was…read morebilled twice for the services they provided - Every month, but only one of the services being provided. I tried to address this issue by updating my card information on their website, but they conveniently updated their website, which made it impossible to update the card on file. Over the course of several weeks, I spoke with over 30 different representatives, each of whom assured me that my card information would be updated. However, despite their promises, my card details remained unchanged..for only the website services (still being billed twice for only one website). To make matters worse, the company eventually sent my account to collections because they couldn't update the card or bill the card that I had previously updated with all of these past representatives, of which I had one charge applied from two months before, but only once. But the horror didn't end there. The client who was supposed to receive the services, which I had already paid for, ended up suing me for $10,000. I lost this case. When I asked to speak with a supervisor, they refused, and once again tried to get me to update my card for the past due. Of which was the exact amount I had been double billed for. I strongly advise others to steer clear of this company and its services.

Back in Pa Near Phile' and can't be happier with the Spectrum Mobil service.. We're paying for 2…read moreunlimited data lines (Locally its 5G), and 1 limited line. Our bill is like $87.xx a month, about 15-30 dollars less than anyone else has. They also finance phones at -0- interest, and have bought 3-4 phones from them, pay them off in 2-3 years, then pass the used one down to my wife so I can get an upgrade. I don't and can't get their TV service being in Pa, and have lived here now about 2 1/2 years, and was told that "they're coming to PA soon". I've tried several times as we come and go from North Carolina to Pa. I only wish they'd come to Pa, as the current TV service here is horrible at best no matter what company you choose. l would pick up the tV service at least for the sports channels tomorrow if they were available. I'm guessing since they apparently have a "network contract with Verizon to use their Cell network there must be a clause that they can not infringe on their territory here in PA. Not good because Verizon is horrible here in PA...

Never go with spectrum they're rude when you cancel your service and they charge too much money I…read morewas paying $94 just for the internet that is a rip off just for the internet so I cancel my cancel my internet service with him and when I called the guy was rude he was trying to get in my busy at me who am I going with why didn't you call us to try to get fix the problem cuz after you do that for coming my bill would have been back to 94 so I'm happy with the service I got now the lady was nice and kind of found out a lot of been people been quitting spectrum they are wrapped off and a monopoly never going back with them again