I really wish I remembered where this gentleman said he was from, but I do know his name is…read moreEphraim. The absolute best customer service experience I have ever had! You guys have yourself one amazing employee. I would definitely definitely hang on to him tight! Thank you so much Ephraim I will absolutely be praying for you, like you said you will me! You are amazing!

Incredibly overpriced internet with subpar service. I started with my internet at around…read more~$59.99/month back in November of 2016 and it now has jumped to $104.99/month. I had to have a technician come by to check my equipment since I've been having slow speed issues. My window to wait was from 3-4pm. I got a call around 4pm that my technician would be late with an updated ETA of 4:30pm. The link to the live map stopped working at 4:45pm. My technician didn't arrive until 5:15pm. It took the technician an hour to solve the problem.

It's unfortunate that Verizon locations have poor ratings. I myself have experienced walking in…read morewithout a greeting, then sauntered over to explore what was hanging up. The 2 employees were chatting amongst themselves at the Brier Creek store. No greeting, no "someone will be right with you". It was disappointing. So this time, we made an appt in Cary that had a little better rating. Walked in at the Crossroads and was greeted by Stephon, with a smile ;). He couldn't find the appt but was able to pull up our account. We were replacing our son's iPhone 11 with iPhone 17. It was challenging because i11 didn't have enough space to download latest iOS update. Stephon recommended we signed up for iCloud storage, do the backup then download from iCloud to i17. However, we were not able to successfully do the transfer, even by kissing the phones. My son finished the transfer at home but somehow the i17 went back in time to when we had limited screen time on i11. It was sooo frustrating not to be able to remove it. Fast forward, Apple chat helped us to get an appt. Problem resolved ;) While chatting with Stephon, another rep came up to ask if he needed help. He said "he was ok". Without his guidance, this process would have been very challenging. Thank you Stephon!

People at this store don't care, I just got off the phone with a guy who had no interest in helping…read moreme. I asked him to be serious and he just kept doubling down on being rude. So I went to leave a bad review and as expected many people feel the same way

The need to be mindful of senior citizens accounts. My aunt had 3 phones under her account. One has…read morea warranty and they are giving me a di

I have all the 3 services with X infinity , Cable through the condo Association and cell phones and…read moreInternet by me First of all : all the advertising are scam and not true Second : is the only company can take away any cable TV Station without informing you , then when I call , I was told that I can get back only if I had to add another package that station has now , and I have to pay X infinity So I am paying $40 / month for service I can get free always and they want to pay another $12.99 to watch Chanel 402 in Naples Now it is most expensive services and has no premier change but Spanish and advertising stations It will s most fraud buisness for long time So I will drop all services and ask the condo Association which lol drop the cable as soon that contract is done

I've had it for 2 weeks and love it. I had Spectrum for 3 days before realizing they're like every…read morecable provider I've ever had (ATT, Verizon, DISH, Charter, Time Warner) where the connection bounces between speeds, I get random disconnects, and the service hella sucks. I can't afford to be dropping off video calls so I switched and haven't had a drop since or any performance issues. Kudos to Susan who walked me through the process and provided clear information on how they'd install, big into the driveway, etc. For the yard destroyed folks, I get they messed up but the performance and uptime is still good right? For the wifi folks, it sounds like wifi issues not the line. You need gig support equipment. For the router folks, I just got an eero which is what they recommend. If you get a router that can do network monitoring then Ting should be able to fix it unless the line runs through an apartment burrow of gophers. I know that no one really needs a full gig unless you're running an sweatshop mining crypto, but it's does feel better knowing you have a direct fiber line instead of sharing your connection with half the neighborhood.

I would leave no stars if possible. The actual service is great when it works. Just do not have…read moretheir nerve to expect any, and I do mean any, customer service. Any attempt you make is met with hours long wait times with no respect for your time and ultimately no resolution. Not sure there are any alternatives that are better, but I regret switching to them.

This guy is amazing at what he does. I've never seen someone fix my iPad so quickly and…read moreefficiently. He was able to hold a decent conversation while repairing the iPad. His pricing is lower than most but higher than the cheapest. But I'm willing to pay extra to guarantee an actual apple replacement screen and for the lifetime warranty thing that he does. I've tried icracked before with a related repair after hearing some mediocre reviews and honestly they have a ehh (2.5-3 stars) program but the people or "technicians" are horrible. I'm not sure how they passed through their program. He also does a little follow up just to make sure everything is good and asked if I could write a review if I felt that his work was decent and if I wanted to write the review. Well I'm saying, GO TO THIS GUY! He will not let you down I promise!

Here we go again. Internet is out and they tell me it will take 5 to 6 days to fix. That is as soon…read moreas someone can come out. All the neighbors are fuming. I guess "free with your rent" isn't the best way to go because then you can't complain about it. Next time, I will not factor that into the rent. I thought the high price of my rent was ok because the internet was included and the water was included which they are now starting to charge us for. We are thinking of getting a petition going to cancel capital broadband or else we are all going to time warner cable and deducting it off of our rent.

Almost $300.00 per month. Internet, cable and landline! We are on SS and very limited budget…read more Goes up yearly. No special cable etc. Cable, internet and phone goes out almost daily and hours at a time. No one knows why. I go to store at Holly Springs NC and tried to speak to the tree folks behind the counter. They said sign in and pointed to a computer screen. Three people behind counter are doing absolutely nothing but laughing and joking. I'm only customer in the store. I wait for 30 minutes while sick wife waits in car. I told them I can't wait any longer and they never said a word! $300.00 for what? They are worse than Suddenlink in Greenville, NC!!! What happened to telephone service?

From the minute I stepped in the Holly Springs Spectrum, I was thankful how pleasant and efficient…read morethings ran. Jeannette was particularly helpful.

Well this sure was an interesting experience and full of drama!…read more I hate dealing with cable companies after trauma of dealing with the rudest jerks from our previous provider AT&T. We were reluctant to turn on internet at our temporary apartment, but ended up needing to since we had a month until we could get into our new house. We came here on a Saturday afternoon around 2-3pm. You check in up front and then sit down and wait. We were fifteenth in line, but it did move faster than expected. Seating is very limited. While we waited we watched an altercation between an employee and a customer with unruly children that ended with the cops being called. So I would have given three stars, BUT my husband spent about 60 minutes on the phone with Spectrum after we got home because the service was not properly activated.

Constant outages, and when I tried to cancel the person on the line intentionally wasted my time…read morefor 15 minutes just to be difficult. Made me wait in line for 20 minutes just to return my equipment. Enough time to make a Yelp and write this. Use absolutely anyone else

RALEIGH NC: Sunday MAY 26, 2024: AT&T Fiber Internet outage AGAIN after multiple outages which…read morelasted for 3-4 days in the month of May 2024 alone. We are switching back to Spectrum immediately. How AT&T operates a company like this is mind boggling and unacceptable! With every outage AT&T states it shall be minimum of 1-2 days until internet is restored. Your consumers AT&T depend on their internet working to work, school, life.

Terrible! Overpriced services, unreliable, and not receiving…read more1GB nor HBO Max. Phone service from landline drops calls or interference hearing another call not from sender or receiver. The lineman sent to bury fiber left the line exposed AND property damages! The installer running fiber from the street to home was very good and tested before leaving. Not sure why the company sends a salesperson in addition and that is tacky. My cell service is fine and your company cannot come close to my bill. I will sign up with someone else and eliminate further aggravation.

Ivan is fantastic! After calling around to multiple companies on Yelp and Thumbtack, I gave Ivan a…read morecall and he was able to fit us in the same day and gave us a reasonable price (half the price of Best Buy)! As someone who was getting their tv mounted for the first time he talked through all the decisions of height, tilt, and how to minimize wall damage in our rental with me and gave me his expert recommendations given the layout of our room. He also went above and beyond for wire concealment and mounted our AT&T and roku boxes and power strip to the back of our tv to ensure the mounting was sleek and most importantly safe with all cords out of reach for our baby! He was also very thorough with each step, allowed me to inspect it to make sure I was satisfied, and ensured he cleaned up before he left. Highly recommend Ivan and his team!

Ivan arrived promptly as scheduled. He is very professional, yet personable…read more He was adamant that the placement of the TV was what we wanted. Upon discussing things with him, it was evident to me the level experience he has and I was very pleased by the entire experience. We could not be happier with the mounting job he did and I will definitely call him when it comes time to do another mount. Definitely going in my contacts for the future.