I engaged Capital Wraps following a recommendation, but my experience was ultimately disappointing and raised concerns around both execution and business practices.
After initial contact, I provided brand assets and direction for a partial vehicle wrap and teardrop flags. I received mockup renders only after following up, with the explanation that there had been an "email glitch." I proceeded with just the vehicle wrap, however the invoice still included design time that did not reflect the revised scope. This had to be queried and partially adjusted before I paid the required 50% deposit.
I confirmed availability and delivered my vehicle the night prior to a scheduled one-day install. At 4:50pm on the agreed completion day, I called to check status and was informed all staff had already left. I had received no communication regarding delays. The operations manager later advised there had been a "miscommunication," and that installation would occur after hours with the car returned the following morning.
Upon return, I was advised there had been an installation error (lettering applied incorrectly). Visually, the wrap did not align with the approved mockups or supplied brand assets:
* Key design elements were disproportionate and inconsistent with the brand
* Color selection was inaccurate and lacked sufficient contrast
* Overall finish did not reflect the agreed concept or professional standard
I advised this was not acceptable and followed up in writing to formally discontinue the project due to lack of confidence in execution and process.
It was agreed the wrap would be removed. However:
* Removal was incomplete (sections were left on the vehicle)
* No communication was provided confirming completion of removal
* Despite a $480 deposit paid, no effort was made to preserve any usable elements
Following this, I requested a full refund due to incomplete removal and failure to deliver the agreed service. I provided a reasonable 5 business day timeframe, which has now passed without resolution. I was asked to hold off on posting a review pending further discussion, however no follow-up has been received despite additional outreach.
This experience reflects issues not only with workmanship, but with communication, accountability, and overall business practices. Based on my experience, I cannot recommend this business, particularly for clients who require brand accuracy and professional execution. read more
