I really wish I remembered where this gentleman said he was from, but I do know his name is…read moreEphraim. The absolute best customer service experience I have ever had! You guys have yourself one amazing employee. I would definitely definitely hang on to him tight! Thank you so much Ephraim I will absolutely be praying for you, like you said you will me! You are amazing!

Now I remember exactly why I left Spectrum years ago. Their customer service SUCKS. The person that…read moregot me to sign up for the service promised a free month before I'd be billed. But I tried setting the service up several times and it didn't work at the various places I tried. By the time we found a port in the house that worked and got it set up, it was time for the first bill. But I'd never used the service. In a chat, I asked for a credit for that first month since I hadn't gotten to use the service. I was told I would receive a credit. The chat agent NEVER said, "I can only give you a $10 credit." He made it seem I'd be credited for the whole month. When I went into a chat to ask about the missing $40 credit today, I politely stated that it seemed very deceptive not to mention that $10 limit at the time, knowing I was asking for a full month's credit. The chat agent DISCONNECTED the chat. I just canceled my service with Ting today, and I regret it already. Ting might be more expensive, but they have excellent customer service. They are clear and they are not deceptive. They do exactly what they promise to do. Sadly, I can't say the same about Spectrum.

The need to be mindful of senior citizens accounts. My aunt had 3 phones under her account. One has…read morea warranty and they are giving me a di

I have all the 3 services with X infinity , Cable through the condo Association and cell phones and…read moreInternet by me First of all : all the advertising are scam and not true Second : is the only company can take away any cable TV Station without informing you , then when I call , I was told that I can get back only if I had to add another package that station has now , and I have to pay X infinity So I am paying $40 / month for service I can get free always and they want to pay another $12.99 to watch Chanel 402 in Naples Now it is most expensive services and has no premier change but Spanish and advertising stations It will s most fraud buisness for long time So I will drop all services and ask the condo Association which lol drop the cable as soon that contract is done

This guy is amazing at what he does. I've never seen someone fix my iPad so quickly and…read moreefficiently. He was able to hold a decent conversation while repairing the iPad. His pricing is lower than most but higher than the cheapest. But I'm willing to pay extra to guarantee an actual apple replacement screen and for the lifetime warranty thing that he does. I've tried icracked before with a related repair after hearing some mediocre reviews and honestly they have a ehh (2.5-3 stars) program but the people or "technicians" are horrible. I'm not sure how they passed through their program. He also does a little follow up just to make sure everything is good and asked if I could write a review if I felt that his work was decent and if I wanted to write the review. Well I'm saying, GO TO THIS GUY! He will not let you down I promise!

Do not ever get spectrum if you live in or by Novi Michigan. This is by far the most unreliable…read moreinternet to exist. I pay for the really good internet too, but multiple times a week theirs service outtages for any reason whatsoever. A little windy? Service outtage. A little rainy? Service outtage. Nice clear sunny day? Service outtage! It must be the infrastructure or something that they don't want to invest in. It must be cheaper to repair whatever the issue is every week than actually replacing, or moving it. As well, this company's representative ran my credit without my permission to offer me their (probably just as terrible) phone service. To add to this, after running my credit they automatically put me on some internet assistance program that temporarily made it cheaper, but he didn't tell me that he did that and acted like he was giving me a good deal until six months later my bill is fifty bucks higher than agreed. You would think during an age where everything relies on internet that they would figure this stuff out, but I have a feeling that it's just a cheap company that's selling garbage for a high profit. If you have the option to not give this company your business I suggest you go with someone else. The service interruptions are just way too frequent for said service to be considered "good".

I am highly upset with spectrum and their partner company assurant!…read more They did extremely bad business. Instead of calling and talking to me first; like a business should, they took 1,899 dollars from me and would not give it back for about 2 weeks! The only reason I got any money back, is because I was forced and made to go and do detective work with the post office to prove I did return a phone that they said I never returned! I do not know if one of the workers took it or they just tried to take my money, but I have worked in customer service for too long to know when you make a mistake, especially taking someone money , you are supposed to right that wrong and neither company did so at all!!! That is extremely bad business!!!

Chris was awesome. Came over and replaced my old Dish with a new Antenna. I'm scanning 65+ channels…read moreand no cable bills.

Purchased a brand new Channel Master CM-4228HD antenna to go into my attic. Was not getting very…read moregood reception. Several channels, including 11-1 and 17-1 would not come in clearly. So I found Cyber Dish online and gave them a call to come out and troubleshoot the problem. Chris came out, charged me $200, added an amplifier and moved the antenna around a bit in my attic (didn't actually mount the antenna, just laid it down against something, so it was pointing the desired direction). The signal strength seemed to be good on all of the channels, so I let him go. Then, just a couple of hours later, I started losing several of the channels again. It's arguably worse now than it was. This is all very intermittent. Sometimes they all come in clear, sometimes several go out. And of course, it's worse with the weather is bad. I also see that there is foil backed plywood all through the attic, and everything I read says that this is a huge blocker of digital signals. I reached back out to CyberDish, indicating that i was still seeing reception issues and voiced my concern about the foil backed plywood in the attic. I called Chris today and voiced my concerns. He gave me several things to try to troubleshoot the problem. All good things to try, but all along I'm thinking why after paying $200 is it my responsibility to troubleshoot this stuff. When I brought this point up on the call, that's when things went South. Instead of Chris just offering to come back out and make this right, it just turned into an argument. At one point, he said that it was working when he left. Seriously? He also said that the antenna could be faulty, as if to say that's not his responsibility. And let's see, he said that he's never had this issue with anyone else. OK, what's the point? I'll be happy to give Chris/CyberDish one more chance to make this right, and once this is working as it should, I'll be happy to alter my review. But as it stands, I cannot be more dissatisfied with not only the service, but also the follow-up.

i thought I'd dealt with the worst company ever with CenturyLink - then it became Brightspeed and…read moreservice/connectivity was even WORSE! This company has to have the WORST customer service ever. First, they couldn't understand that I wanted to cancel a repair visit by the tech and repeated said they would cancel the service - how many times in ONE CONVERSATION do you have to explain it? Then they connect you to the service department, who after 7 minutes of nonsense says OK they have canceled the request for repair. Then the next day at 9 AM sharp the tech shows up (TWO DAYS EARLIER than he would have been supposed to, had the visit not been canceled). The customer service is completely worthless and dangerously inept. Oh and now my billing "pay by" date has mysteriously been moved up by a half a month.

Century link sucks big time..... we had our communication totally cut buy dominion…read moreEnergy/Pike......supposedly not marked correctly by century link.......blame game now....has been over 2 weeks and people still don't have phone service.....Over 30 customers have called and they don't acknowledge there is total cable cut......dominion energy is installing nature gas. Century link are lower than whale s... The cable cut was Log Barn Acres, Pittsboro N.C. 27312

This is a horrible company. I was online shopping around for the best deals on Dish TV and somehow…read morethis company called my cell phone, said they were Dish Network, charged me $50 to sign me up. At the time, I thought that a $50 activation fee was just something that Dish was charging. I had no idea I was dealing with a shady retailer. DO NOT PURCHASE ANYTHING THROUGH THEM. You can go to Dish Network and get the same packages without paying this $50. They are thieves, providing no useful service at all. Go to Dish directly.

From the owner: Get the best Dish Network deals Cannon Satellite TV. Our trained and knowledgable staff will help…read morefind the perfect deal for you. Simply call 1-800-935-3509 to get started.

My small business has used Quickbooks to do our payroll and invoicing. One of the Intuit…read moretechnicians did not properly handle the conversion of our 2021 to 2024 versions. When I logged in as usual, I was met with error messages. I called Intuit to resolve the issue. After a lengthy nightmare of an interaction with the technician, I was informed that in order for them to fix the situation and access our last company file, I first had to purchase a "data protection plan" which totaled $399.99 for 3 months, $499.99 for 6 months, or $599.99 for a year. When I questioned why I needed to pay for an error that wasn't mine and a service I don't need, I was told that it was the only way to retrieve the file. After I complained, the technician "spoke to his manager" and they were "willing to give me a deal of receiving the 6 month protection plan for the price of the 3 month plan." Again, this is for a service that I don't need. It felt like a scam. I was told that the alternative was ending my Quickbooks subscription. This entire time I thought I was dealing with an Intuit employee, but the invoice I quickly received says "NewGen Commerce LLC." I am disgusted. I feel deceived and manipulated.

Our company purchased a Quickbooks updated version and a full year of support in December of 2022…read more Intuit (Quickbooks) has no record of this transaction. When I called and would not let them take control of my computer, the gentleman from NewGen hung up on me. I have a feeling there may be some fraud involved.

What a joke. I switched service recently and just needed to stop in really quickly to turn in the…read moreequipment. I step it to only two employees and so many customers, no matter where you stood or sat, you were touching someone. After figuring out I need to sign in, seeing my name as number 42, I tried to find a spot where I couldn't see what was going on and only be shoulder to shoulder with one other person. I watched as the reps helped a person before stepping into a room and not coing out for a while, then they would come out, help someone else before going back into the room for a long while again. I was maddening. I understand needing a break, but not between every single customer. I waiting for two hours, the only reason it was not longer, was because people left and my name would jump two or three at a time in the line. The time it took to turn in the equipment was about three minutes. The guy helping me was nice, and quickly scanned it all in, after asking some identifying questions. I left, got into my car and screamed. I am so glad I no longer have Spectrum anymore. Between the spotty service and what I just went through, I was just done.

Here is another fail with Spectrum. I was told by Spectrum on the phone yesterday I could turn in…read moremy TV boxes to the Apex Spectrum store. That is the nearest store to my zip code. It is a 25 mile trip for me. I walk in the store with the boxes . I am told by the clerk that they do not take turn in equipment. You have to go to UPS to turn it in. I was not told this on the phone. I was directed to take my boxes and turn them in at the Spectrum store in Apex . Not to take them to UPS . The clerk said they have been having this problem for month. For months ????? Why is this mis-information still going on? I suggest you find another provider for your internet needs. YouTube TV is what we went with and saving a good amount each month. BTY: I see my other review was removed. Last year we we r with the cellular plan, thinking it was a good deal. Wrong. It took two months to straighten out. They gave me the wrong phone number, wrong phone, no service for the other line. Incompetent people on the customer service line. Went into the store and talked to the guy that set us up. He tried for an hour and no luck. Finally had to call corporate VP and chew his ear. He asked where I got his number, I said I have friends. Finally that day got it taken care of. Two months later. Forget the cellular plan people it is a nightmare.

Scott did an amazing job on the install of a 55 inch frame TV. He also showed me how to use it…read moresince I was unfamiliar. We liked his install so much that we bought 65 inch TV for the family room and he brought the adjustable frame for it to attach to the wall so that it looks like it's floating in the niche. I would definitely recommend him without hesitation. He was also very easy to schedule. Came on time. Very good with time management.

Scott was on time, knowledgeable, and very strong. He took down our…read more 77" tv from above our fireplace and carried it out by himself. Then, at our new home mounted it on the wall pdq. Added a sound bar(difficult attachment). He worked super fast and made a tough job look easy. Highly recommend him. Bob A.