The need to be mindful of senior citizens accounts. My aunt had 3 phones under her account. One has…read morea warranty and they are giving me a di

I have all the 3 services with X infinity , Cable through the condo Association and cell phones and…read moreInternet by me First of all : all the advertising are scam and not true Second : is the only company can take away any cable TV Station without informing you , then when I call , I was told that I can get back only if I had to add another package that station has now , and I have to pay X infinity So I am paying $40 / month for service I can get free always and they want to pay another $12.99 to watch Chanel 402 in Naples Now it is most expensive services and has no premier change but Spanish and advertising stations It will s most fraud buisness for long time So I will drop all services and ask the condo Association which lol drop the cable as soon that contract is done

Well this sure was an interesting experience and full of drama!…read more I hate dealing with cable companies after trauma of dealing with the rudest jerks from our previous provider AT&T. We were reluctant to turn on internet at our temporary apartment, but ended up needing to since we had a month until we could get into our new house. We came here on a Saturday afternoon around 2-3pm. You check in up front and then sit down and wait. We were fifteenth in line, but it did move faster than expected. Seating is very limited. While we waited we watched an altercation between an employee and a customer with unruly children that ended with the cops being called. So I would have given three stars, BUT my husband spent about 60 minutes on the phone with Spectrum after we got home because the service was not properly activated.

Constant outages, and when I tried to cancel the person on the line intentionally wasted my time…read morefor 15 minutes just to be difficult. Made me wait in line for 20 minutes just to return my equipment. Enough time to make a Yelp and write this. Use absolutely anyone else

I walked in around 2pm on a Sunday with my family. All the associates were busy. Since we didn't…read moresee anyone or a tablet to check in, we stood right in front of the doors and waited but no one even acknowledged us for quite a few minutes. So I had to stop the store manager and ask to check/ sign us in and he had the audacity say, "oh, I thought you were signed in already." knowing darn well that we weren't. While the store manager was checking us in, he informed us that we can just call a number that he had provided. I said that we were thinking about upgrading devices on a few lines and asked to sign us in anyways. We had been on the phone for quite a while when one of the associates approached us and said that it was our turn. She simply informed my sister that whenever we were ready, just come get her. Shortly after, we were done with the phone call. No one approached us to assist yet again. The same store manager from earlier was just walking around to fix the displayed devices avoiding eye contact. Eventually, we stopped him and he signed us in again. Despite the fact that we were told to just come get one of the associates since we were already checked in. We were at the store for an hour and a half. So there were obviously customers leaving, freeing the associates. But for some magical reason, each time a customer left, the associate disappeared to the back and never came back out. Finally, we were so sIck of being ignored and waiting that we left. Honestly, I'd never go back to this location. Why would I want them to waste my precious time?

Lol this place is a joke. All of the people employees (minus the guy who greets you when you walk…read morein) were all SUPER rude. No personality and make you feel stupid. They genuinely look miserable and look like they hate their jobs. I talked to one employee and then left 3 minutes later to go to another location bc of how terrible the interaction went. If you can help it don't go to this location.

Had been with at&t since Fiber came into the triangle in NC, so about 7 years. When our internet…read morestopped working, we were given no explanation other than they were "fixing it" and service would be returned by 11pm that night. Looking at the outage map, it was considered low impact and didn't effect a large number of customers. Then the hours kept increasing, yesterday the outage map read 105 hours. 3 days later our fix no longer has a time estimate when we call, and the outage map now reads 105 hours to be fixed for the second day in a row. When we asked about a refund for the days missed, we were told we would be refunded zero dollars for downed service. Essentially we paid them to provide us with no service or customer support whatsoever. Thankfully it caused us to find Google was 30 dollars cheaper a month for the same service, so we canceled. They lost a longtime customer.

I left TMobile for this trash. As bad as it gets. I have been trying for four months to get my sign…read moreup offer register, and up and running. For four months I have been getting the runaround and it's one excuse after another. I have tried many different ways to reach customer service and all of them are just a pack of liars and this is not a Professional company. It's operates every bit a criminal enterprise

Hey if you like internet that cuts in an out all the time on for 2 minutes off for 3 Brightspeed is…read morethe internet company for you.

My Brightspeed internet is down in Roanoke Rapids, NC. I called to ask for a technician to come out…read moreand correct the problem. I did all the home remedies requested to no avail. So...the soonest they could send a technician was in 8 days. Then...Brightspeed sent me a review request for a recommendation. Here's my review for your pleasure: Dear Brightspeed, My 0 rating of my phone in experience had nothing to do with the competence of your agent, and everything to do with Brightspeed service. It is not acceptable to have to wait 8 days to get a technician to my LOCAL AREA! Simply put, you need to hire more technicians! I live in Roanoke Rapids, NC, not Alaska. I'm an easy drive up interstate 95. You don't have to reach me by float plane or dog sled...2 days is acceptable, 8 is inexcusable! I will NEVER recommend your company or service to anyone until availability to a technician is dramatically reduced!!!!! Actually, your rating should be below 0 for your decision to put higher profits above customer service!!!!!!! And...you can call me or quote me on that!

Customer services I make me an appointment at 4 o'clock is 4:30 and I'm not being called yet so…read morewhat is the point to making a fucking appointment if I gonna still waiting for a fucking hour? I don't recommend going to this Verizon for a new phone or anything else since they have a bad service, and for what I see they need some training on how to treat their customers.

so terrible. no busy. only 4 customers including me. and 3 employees. and also 1 of customer said,…read moretheir service is terrible slow. and when 1 of female staff saw me, she asked me if i already get service or not. OMG. i was beside them. and store not to big. so bad service. maybe they need re-management for this store. i came around 4.15 PM and until 1 hour, get no services.

This guy is amazing at what he does. I've never seen someone fix my iPad so quickly and…read moreefficiently. He was able to hold a decent conversation while repairing the iPad. His pricing is lower than most but higher than the cheapest. But I'm willing to pay extra to guarantee an actual apple replacement screen and for the lifetime warranty thing that he does. I've tried icracked before with a related repair after hearing some mediocre reviews and honestly they have a ehh (2.5-3 stars) program but the people or "technicians" are horrible. I'm not sure how they passed through their program. He also does a little follow up just to make sure everything is good and asked if I could write a review if I felt that his work was decent and if I wanted to write the review. Well I'm saying, GO TO THIS GUY! He will not let you down I promise!

Had many phone issues, but manager J.C. resolved them all! He was kind, very knowledgeable &…read morepatient. Thanks J.C.! Lynne H.

I called this store to inquire about the availability of the new iPhone. The gentleman who answered…read morethe phone replied with "I can't discuss that over the phone with you". I have been with AT&T for almost 20 years and I have never had the experience that I had in the 45 seconds. I was on the phone with this gentleman. I'm not sure why they could not verify if something was in stock or not. I have called multiple other stores this evening and did not receive this response. I do not recommend this store, if you can't get the information over the phone prior to going then I doubt it's going to be much better in person. AT&T needs to do better when hiring in relation to their customer service.

I'm writing a glowing review concerning the Spectrum Field Technician, Jamie Emmons. Back on April…read more3rd, my wife and I it felt that Mr. Emmons went above and beyond his scope of procedural tasks to make sure that we were pleased with the newly internet configuration for our new residence. Unfortunately, due to the topographic location of our new residence, we get zero cell/phone service through Spectrum Mobile. Hint's is why I requested that a Spectrum Tech come out to test/look over our service to increase our WIFI signal (WIFI calling) and to also confirm that the WIFI Spectrum Pod was properly installed, as the previous tech (Mr. Sergiy) failed to do so. Also, noteworthy to add is that the previous Spectrum Tech., (a Mr. Sergiy) who internally installed our internet in our new residence a couple days prior (April 1st) did a basic (not a good job). Yes, he hooked up the WIFI router and modem into our Smart Panel which is located in the back of our master bedroom closet, of course this diminishes our WIFI signal significantly (poor line of sight). However, since I was aware of Spectrum Mobile's zero/no signal (no 5G or even no LTE serve) before taking occupancy into our residence, I had requested that the initial Tech (Mr. Sergiy) brings out a Spectrum WIFI Pod (internet booster) to be installed during this initial installation. But this didn't happen. Let me elaborate on this. Once Mr. Sergiy initial installed the (poor WIFI signal) internet service, he handed me the Spectrum Pod while still packaged inside the box and left our residence. I called this the "hot potatoe" effect. Failing to install this device, just handing it over to me, forcing me to take action to make sure I installed it correctly. Hint's the reason why I had to request that another Spectrum Tech, Mr. Emmons had to come out to test our internet setup. During this call he (Mr. Emmons) relocated our WIFI Router in our living room and then installed the Pod upstairs. After this, it's appeared that our internet WIFI signal has doubled. Mr. Emmons also gave us his personal cell phone, so we could reach out to him concerning any further questions concerning this WIFI issue. We just wanted to say "Thank you" very much Mr. Emmons. Your initiative, drive and savvy technical background in this field is remarkable. I can see why Spectrum Management had identified him (Mr. Emmons) a Field Training Officer (FTO) also, as he had a new hire with him (shadow). Here's an ironic and hilarious thing to mention... Because our Spectrum Mobile Plan doesn't work here (residence), Mr. Emmons requested to login into our WIFI settings with his cellular device, so he could close out the work ticket. "Hilarious!" Unfortunately, we have no choice but to drop Spectrum Mobile as they cannot resolve their mobile service to us, forcing us to go with another provider.

I work from home and have had spectrum for years now and not one time have they come through on…read morewhat I pay for. Daily internet testing speeds shows and proves this. There should be a class action lawsuit against them. They do NOT and never will provide what you pay for. Avoid spectrum at all costs. I finally will be changing from them this week. Worst service ever in person and on phone.

It's unfortunate that Verizon locations have poor ratings. I myself have experienced walking in…read morewithout a greeting, then sauntered over to explore what was hanging up. The 2 employees were chatting amongst themselves at the Brier Creek store. No greeting, no "someone will be right with you". It was disappointing. So this time, we made an appt in Cary that had a little better rating. Walked in at the Crossroads and was greeted by Stephon, with a smile ;). He couldn't find the appt but was able to pull up our account. We were replacing our son's iPhone 11 with iPhone 17. It was challenging because i11 didn't have enough space to download latest iOS update. Stephon recommended we signed up for iCloud storage, do the backup then download from iCloud to i17. However, we were not able to successfully do the transfer, even by kissing the phones. My son finished the transfer at home but somehow the i17 went back in time to when we had limited screen time on i11. It was sooo frustrating not to be able to remove it. Fast forward, Apple chat helped us to get an appt. Problem resolved ;) While chatting with Stephon, another rep came up to ask if he needed help. He said "he was ok". Without his guidance, this process would have been very challenging. Thank you Stephon!

People at this store don't care, I just got off the phone with a guy who had no interest in helping…read moreme. I asked him to be serious and he just kept doubling down on being rude. So I went to leave a bad review and as expected many people feel the same way