First you need to know that they are not actually Verizon but rather an independent franchisee. The staff is not well trained. They don't know Verizon's promotions. One person will say one thing, another will say another. They will not provide any support if there is a problem with your device set up or your billing. They sold me a business plan with five lines under a promotion where new devices would be free. They said that the promotion will kick in after three months. Well it has been four month and I don't see any refunds reflected in my account for the excessive amounts they have been charging averaging $400+ per month for five lines with three new iPhones and two BYODs. Contacted Verizon twice. First time they created a ticket and I never heard back. Now I am on the phone with them and they are saying there is no promotion on my account, and to contact the location where I purchased the plan and the devices to inform Verizon about the promotions. This is a rip off. Worst customer service ever. read more

Great experience thanks to the extremely personable rep named Damion. He listened patiently to my situation (combining both work a&t and personal verizon to verizon numbers) and worked diligently and thoroughly until it all happened. He is why I will be going back to that location for next upgrade. read more

Short version: The recent experience here at this Verizon store was a good one. The representative that helped did more than expected and the result was a new phone for my father with his contacts and photos transferred over, ready for use. The Deets: On my Dad's recent birthday, we decided he needed a new phone for his gift. He still was not feeling getting a smartphone yet and liked the current phone he had, durable but a flip phone. His current one has survived being buried under a plow, run over by a tractor, and other various perils...after finally losing some pixels on the outer display, it's done its duty. We went to this location of Verizon and got exactly what he wanted/needed. The representative we worked with, Renaldo, found the newest model of his current type of flip phone that is made to be durable for those that work outside but a step up. This development pleased my dad as he wanted to stay with that type of phone that has proved it can take what he can dish out using it. Renaldo worked hard to make sure that not only all of Dad's many contacts were transferred to the new phone but his photos he collected over the years as well...no small task as with this type of flip phone, it must be done a contact at a time, as well as photo by photo. All was saved and the phone was activated. Along with making sure he had a new car charger and holder/case, he made sure my dad was set to go. Although there was one voicemail item that needed to be resolved to my father's liking after leaving the store (which is now resolved), the new phone was set. I appreciate Renaldo working hard to get most everything taken care of and making sure Dad's new phone had all his contacts and photos with no worries. Big thanks! read more

ASK FOR DEVIN; he Is passionate about excellent customer service & puts his whole heart into his work. My daughter & I visited the Verizon store in Morrisville after having difficulties setting up our new cell phones. Even without an appointment, Devin greeted us & was happy to help. He was polite, professional, & very patient with us. He assisted me in understanding my complicated monthly bill & recommended accessories tailored just for our phones. I would also like to add that when I walked into the store, I had been in a bad mood for the past couple of days due to my dealings with Verizon Wireless. Devin was such a pleasant person to work with that I left in a great mood & he restored my faith in Verizon. 5 STARS!! read more

I updated my iPhone to the new 14 today at the Verizon store in Morrisville and was very pleased with the service. I was helped by Jaylen and Tina who not only assisted me in getting a new phone but also changed my plan to save on my monthly bill. I have purchased many iPhones but this is the best service ever. read more

I chose to go to this store because of all of the positive reviews. I can tell you my experience here was overwhelmingly negative. The store was not busy when I arrived and I immediately was able to work with one of the employees. He was training another employee so I would assume he had worked there for a while. He seemed like he was in a major rush and tried to hurry through everything which ended up causing a lot of problems. He would also refer to me as "buddy" which I found as a minor annoyance. When I left the store I was happy; I had a new phone and a free Moto mod speaker to go along with it. Once I got home and started to make sure all of my apps were working, I started to run into problems. Someone called me and it rang to my old phone. The representative never completed porting over my old number. I was able to call Verizon from my old phone and get my new phone working. I'm an NC State employee. The set-up fees are supposed to be waived and we get a 20% discount on our service. In the store I went through the process of giving him all of my employee information. It was never entered into the system and I had to pay all of the fees and didn't get a discount. I was also told I could get a $150 gift card if I kept my wife's phone and didn't get a new phone. He said it would take 8-10 weeks for the gift card. After almost 2 months I received an email that I didn't qualify for the gift card. I may have bought my wife a new phone if I had not been promised the gift card. I ended up having to spend hours speaking to Verizon customer service on multiple occasions to get my discount and was told I would not receive the gift card. I hope you have a better experience, because mine was very disappointing. read more

Great customer Service !! I highly recommend going to this Verizon location if you are looking to upgrade your phone, watch or just have questions. Stan Wilson was great to work with and helped us with my son's new phone and watch. Mike was also very pleasant. Thanks for all your help !! read more

Excellent service problem solver. Highly recommend Casey and Brandon. Only thing that is not quite work but expected when switching carriers is iMessage and FaceTime. read more

Don't waste your time going to this store. I went in to request some information and to change over to Verizon but I left frustrated and more confused. The guy that was helping us was poorly trained and he just didn't seem to care. I had to force things out of him. I would ask a question and he would just respond with a yes or no and no further explanation. I told him the phone I wanted and he said "well we don't have it in store but just get another one." What? The entire experience just wasn't very pleasant. I left because I just couldn't take it anymore. What a waste of 30 minutes. read more

Everyone at the store was incredibly accommodating and my sales rep, Ryan, was terrific. I'm a tech idiot and he patiently explained what was going on every step of the way. Kudos to all involved. read more

I won't ever do business with this Verizon location. Scammy. Make sure you get everything in writing. They will nickel and dime you

Go to another location. Wait is long. Associates are spending more time up selling customers in order to get their commissions. This is the primary focus here. Just help the customers and show a sense of urgency. read more