AMAZING! China helped me and my sister out and she explained everything with care she was patient and really understanding , she made me feel like I was not dumb or bad for questioning my thoughts I went to knightdale prior and they had no clue how to help they told me they no longer could do what I needed no type of empathy to help us but CHINA PHEW CHILE she was like a sister . read more

T-Mobile - China the best Tmobile worker in Raleigh - Mobile Phones Near Me - Raleigh, North Carolina

Going here almost made me switch carriers after being with them for a decade. Franco, the store manager screwed me out of a warranty another store already approved without communication with that location. Put me in a terrible position professionally and personally. Never go here. NEVER EVER EVER go here. read more

I finally decided to stop in on Tuesday to pick up my free T-mobile gift which was a beautiful drinking glass. The staff was so friendly and excited to pass them out to their T-mobile customers. I met this really nice customer who said don't forget to set up your phone alarm for next Tuesday to pick up your gift. I've been a customer for years and have picked up or checked on Tuesday's at T-mobile. From this day one, I will be looking forward to my "free gift". The store was very clean and organized. As soon as you walked in, you were greeted. Thanks for your amazing customer service! read more

T-Mobile - Mobile Phones Near Me - Raleigh, North Carolina

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Octavia was great. She was very patient explaining all the deals to me. I would go back just for her customer service. She was awesome. Thank you again read more

Zero stars! Went into exchange my gateway because it crapped out on me for the 2nd time in two days. The online tech I talk to told me to take it to them to exchange it. Got to the store and a black women that was covered in tattoos and has a spider tattoo on her right hand was helping a customer already and decided to help me as well. She said they don't exchange them, even though they told me on the phone they did and that another on I was close to already did the same thing. She put me on the phone with some corporate women which told me to exchange it and not return it because it would take away my promos I had on my line. So I hand the phone back and they hung up on her and called a different number. They wanted me to talk to someone else because they wanted my email so they can send me a return label. I said no, I'm not returning it, I'm exchanging it. She cursed at me and told me to take it to the other store then. Also there were two other guys there just playing on their phones not doing anything. Meanwhile I'm trying to figure out who's she's talking to because she is talking to me the other guy she was helping and whoever she was on the phone with. I heard one of the guys ask her if she had any sells and she said no and he said you better make a sale. So I think that's why she wanted to return my gateway so she can sell me one back so it shows a sale. If you want help at T-Mobile don't go to this one. Lazy and trash service. That girl trying to help me was very rude and should be fired. The T-Mobile at Crabtree is good and the one at Brier creek was good as well. I'm on day 6 of no internet at the house and two trips to the T-Mobile store. Total of about 4 hours on the phone with 4 different techs read more

I went in first time waited over 2 hours to buy a phone outright. I did and purchased a case. Phone I bought was close to 2 weeks before it came in the mail. I went to return a $64 dollar phone case because we didn't like it after the phone arrived and now it's 4 days past the 20 day policy they didn't even give me time of day after sitting for 20 minutes just said nope nothing they would do kindof rude lol. It's a slow crappy store so I would definitely go to another T-Mobile. They have a better one just down the road on capital boulevard. read more

I had an appointment for 6PM. The store even sent me a "see you soon" text reminder at 5:30PM. When I get there, there is a note on the door saying they were closing at 5PM. There were 4 employees just sitting around evidently just looking to close early. I got them to open the door and talk to me, they just said sorry, everything is shut down, "there was an emergency" and have a good night. It is one thing to be inconvenienced after a long day at work and having to make arrangements to watch the kids, but to be lied to by entitled children because they are too lazy to do their job is enough to make someone drop a review. read more

Had the best customer service from DESTINY at location on capital blvd on 6/20/21. I had called the store to come by to fix my service on my phone from switching over to metro. Destiny answered immediately and told us to come by that she can help us. Destiny was excellent and treated us with the respect we deserved. On the other hand I had been going to the metro on 1600 Ronald drive and every time I went in there we were told "we can not help you" "call customer service" one lady was very rude and would run us out and did not care to help us. Thank you so much destiny for helping me get my phone right. read more

If I could give zero stars I would, been a customer over 7 years and had my worst experience with RAFEAL. I waited patiently with my day over a hour for him to assist a potential customer. When it came to help me he was unsure if he was able to assist because of the fact that I was from another store. He proceeded to speak with his manager putting emphasis on the model of phone that I had before I traded and the phone that I wanted to now get. He reiterated this to her over 3 times while I'm in the background saying I want something larger than what I have the models really don't matter. I also mentioned that I've been waiting an hour why do you have to be so repetitive. He stops and say ma'am I'm talking to my manager because when we tried before there was an issue while still on the phone his manager says something to the effect of give it a try then he goes on AGIAN saying how it didn't work in the past. At this point me and my daughter been in the store 1 1/2 waiting and I'm asking can he just get off the phone and see if it works at this point he tells me ma'am I can't help you she's upset she was waiting a hour while still on the phone with his manager. I then get my stuff and walk out and tell him no IM UPSET THAT YOU HAVE TO CONTINUE TO REITERATE YOURSELF TO TOUR MANAGER ABOUT THE MAKE AND MODELS OF THE PHONES AND NOT THE PHONE OF THE TRANSACTION ITSELF! Then he proceeds to tell me that he can't help me "ya heard" in his tainted NY accent. What service is this??? This is THE WORST SERVICE IVE EVER RECEIVED FROM T-MOBILE!!! read more