Greeted at the door and was helped right away. I had $35 in Best Buy rewards and decided to…read morepurchase a mini fridge for our garage. It was on sale for $99, including rewards and tax, $77 out the door. Very helpful associate named Ozzy helped me, the gentleman at the front (Zac, I think?) loaded the mini fridge into my car. Entire process was under 20 minutes! Plenty of parking but the spots are pretty snug.

9/12/21: I went in to buy my grandmother a replacement cellphone. No one greeted me at the door yet…read morethere were staff standing there talking. I found the section the phone was in, selected what I wanted, & proceeded to the cash register. The store was neat, tidy, and clean. The cashier was kind of friendly. She DID have a hard time ringing up the phone though & had to ask for assistance. The guy assisting her had a hard time too. They were scanning every barcode on the box. There was only 2!!!! How hard could it really be??! Anyway, they finally figured it out & I was on my way. I would definitely go back if I needed something from there. They were following social distancing guidelines. Masks are required & the floors are marked.

I have never stopped by this kiosk before now. I had a terrible experience at the Corporate store…read moredown the street. I was very close to moving my account to a different company. I met the new manager named Brad and he took his time and helped me get my account taken care of. Best experience that I have ever had with Verizon. Rest assured you will be treated like a person and not a number here.

Kiana was wonderful; I was having a few problems with AT&T just about refusing to let my phone go…read moreso I could switch over to US Cellular. We probably sat there for 1.5 hrs+ going round and round with AT&T and not only was she being super patient but was a lot of fun to talk to, too. Never tried to sell us anything we didn't need, they were super helpful, and we had a good experience at this location!

Absolutely do not do business with these people. They are predatory in their approach to selling…read moretheir products and completely inflexible in dealing with customer issues. Save yourself the trouble and find ANY other cellular provider. The only reason they get even one star is because I can't give them a 0.2 star. Not to mention I literally overheard two of their sales associates discussing some folks who came in to get a product. This is a direct quote "What's their problem?" The reply? "They're old!" Just in case you might wonder how they view clients.

Where do I begin. Bob is the bomb. We needed new phones my husband and I. Of course we waited…read moretill last min. So we went a few hours before a trip to Disney and Bob was so amazing. He was patient, precise and did more than any other person has when I have bought a phone. He's a terrific person and you are making mistake if you don't go see him. He knows his stuff! Went above and beyond.

Caden was super helpful. Gave me his number in case I needed any additional help. Got a new iPhone…read more11 for my wife. Was in and out in about 30 minutes which is awesome. Will definitely come back in the future to this Verizon store.

I had an excellent experience here! I had to have my phone battery replaced because of a "fat…read morebattery" or lithium battery swelling, which expands and can damage the back of the phone. The worker here knew what it was right away, ordered the battery, let me know when to expect it, and texted me as soon as I came in (less than 2 days later). He then replaced it in 15 minutes and assured me the rest of the phone was in good condition. He was very polite and knowledgeable throughout, and the battery came with a 1-month warranty. And the whole thing was cheaper than I expected!

I went to Repair Zone inside Streets at Southpoint on a Sunday afternoon after my phone's charging…read moreport stopped working properly. While the first technician was repairing the charging port, he asked whether I also wanted to replace the battery because he said it was not in good condition. He explained that since the phone was already open, he could replace the battery for less than the normal price. I agreed. After he finished, I checked the battery settings and the battery performance was still showing 65%, the same as before the replacement. I asked him about this, and he told me that it would improve to 100% within 24 hours. He also told me that if it did not improve, I should bring the phone back within two days and they would replace it again. Unfortunately, the battery continued to perform the same way after the repair. I wasn't able to return immediately because of personal circumstances, so I went back about a week later. There was a different technician working that day. I explained what had happened and told him what the first technician had told me about returning if the battery did not improve. The second technician told me that he was not as experienced or trained as the first technician and did not want to open the phone to work on the battery. I left without the battery issue being resolved. Based on my experience, I cannot recommend this store for phone repair. I paid to have the battery replaced, but the battery performance remained at 65%, and when I returned to have the issue addressed, it was not resolved. I am also pursuing the matter through the appropriate channels regarding the charge.

Wow! Terrific customer service and our iPhone was ready when promised - great experience!…read more We stopped in at 10 am, dropped off our iPhone for a battery replacement and for new gorilla glass install. We were told it would be about 2 hours. We ran some errands, came back by and Serena (who is wonderful!) said it would be about another 15 minutes. Sure enough, 15 minutes later, we received the text on our other phone that our repair was done. Very professional, very clean store and they are abiding by all Covid rules. Recommend this location highly - great location but if you are a WF resident, you know this parking lot can be a real pain. Very small parking spaces and not a lot of room to navigate - I'd recommend parking by Vitamin Shoppe and walking over, just easier to get in and out of lot from that side. $119 for iPhone 7 Plus battery and brand new glass

if you want incompetent people to work on your devices this is your place. these provided the worst…read moreservice, they were not able to change an iphone battery, asked for unrelated access to phone accounts, opened phone to replace battery, did not change the battery and lost half of the screws putting the phone back together. these people are the worst, save your money and go anywhere but here for repairs. they are overpriced and ignorant to doing repairs.

Fixed the back of my iPhone 8 Plus (the back was cracked) for a very reasonable price (especially…read morecompared to apple). Told me ahead of time needed to order the part and that the back would no longer have Apple logo - no problem for me - I use my phone for utility, not for the logo anyways. When I came back when he had the part, was able to fix my phone on the spot, while I shopped in the area - lots of great stores around. The person there was super friendly, helpful, and worked hard to get my phone done while I was around shopping! Really appreciate fixing my phone quickly and so well. Would go there again in a heart beat.

Phone repair didn't work out right...however Aiden offered superb customer service in the follow up…read moreof offering service recovery by helping to troubleshoot, offering a screen protector, and case. I will definitely return again and recommend others to this location just based off of the customer service alone.

Apple said they couldn't do anything and after two years of my phone being off, Ali saved my phone…read more I didn't think it would ever turn on again. Thank you! I recommend

Despite using an otter box I have managed to shatter the back of my iPhone. I was getting quotes of…read more275 from one company stating the whole housing had to be changed. I walked in talked to him, he showed me the replacement part and I picked it up in 4 hours. No upfront payment till I received and was happy. I have 0 complaints it was so nice and simple.