I walked in around 2pm on a Sunday with my family. All the associates were busy. Since we didn't…read moresee anyone or a tablet to check in, we stood right in front of the doors and waited but no one even acknowledged us for quite a few minutes. So I had to stop the store manager and ask to check/ sign us in and he had the audacity say, "oh, I thought you were signed in already." knowing darn well that we weren't. While the store manager was checking us in, he informed us that we can just call a number that he had provided. I said that we were thinking about upgrading devices on a few lines and asked to sign us in anyways. We had been on the phone for quite a while when one of the associates approached us and said that it was our turn. She simply informed my sister that whenever we were ready, just come get her. Shortly after, we were done with the phone call. No one approached us to assist yet again. The same store manager from earlier was just walking around to fix the displayed devices avoiding eye contact. Eventually, we stopped him and he signed us in again. Despite the fact that we were told to just come get one of the associates since we were already checked in. We were at the store for an hour and a half. So there were obviously customers leaving, freeing the associates. But for some magical reason, each time a customer left, the associate disappeared to the back and never came back out. Finally, we were so sIck of being ignored and waiting that we left. Honestly, I'd never go back to this location. Why would I want them to waste my precious time?

Lol this place is a joke. All of the people employees (minus the guy who greets you when you walk…read morein) were all SUPER rude. No personality and make you feel stupid. They genuinely look miserable and look like they hate their jobs. I talked to one employee and then left 3 minutes later to go to another location bc of how terrible the interaction went. If you can help it don't go to this location.

I 100% recommend this particular location. Samaiya and Christian helped me out with an emergency…read morecharge on my phone

Josh did a great job for us. Walked us through all our options and found a better deal than we were…read moreable to get online! Did all the work to transfer us to new phones quickly and easily! Thank you Josh.

Customer services I make me an appointment at 4 o'clock is 4:30 and I'm not being called yet so…read morewhat is the point to making a fucking appointment if I gonna still waiting for a fucking hour? I don't recommend going to this Verizon for a new phone or anything else since they have a bad service, and for what I see they need some training on how to treat their customers.

so terrible. no busy. only 4 customers including me. and 3 employees. and also 1 of customer said,…read moretheir service is terrible slow. and when 1 of female staff saw me, she asked me if i already get service or not. OMG. i was beside them. and store not to big. so bad service. maybe they need re-management for this store. i came around 4.15 PM and until 1 hour, get no services.

I want to take a second and give props to the store manager of the T-Mobile Allan Marquez at the…read moreCrabtree Valley store I buy my phones from. Over the Memorial Day weekend I was there buying phones and was promised a certain deal which made the purchase worthwhile. When I called Customer Care (total joke). I was told that was wrong and I will receive no such deal. I had a 1 pm appointment today with the Store Manager and I was ready for D-Day all over again. I walked in, he shook my hand and my wife's, apologized for the whole mess and gave me the deal I was promised. He did this even though his sales staff was wrong and shouldn't have offered it. Great recovery! Thank you Allan Marquez Store Manager.

I got a virus on my phone and went in for help. The two young men were ready for the challenge of…read morehelping me and they did. They went deep into setting and didn't give up. I appreciated the excellent customer service at this location.

Bought a new phone. No appointment but it was a seamless and fast transaction. Santiago helped me,…read morealong with three other customers simultaneously. Activated my phone, transferred data from my old phone, showed me a few new tips and tricks. Zero issues and no big complaints. I would prefer undivided attention from the technician but when there is a lot of time spent waiting for data to synchronize I can't really complain. It met my expectations and I like my new phone.

Kudos to the hardworking folks holding the fort down during a hectic holiday season. I dropped by…read morethe week before Christmas to upgrade my phone, and the process was very quick and clearly explained. Though each worker was in charge of 2+ customers, the person helping me spaced his attention out well, and I did not feel like I was made to wait more than was reasonable. Good experience overall!

The text link provided by YELP seemed useful, but was ignored so it proved USELESS. There really…read moreneeds to be a choice of ZERO STARS

I had tried to make an appointment to fix the back of my phone after I had dropped it and it…read morecracked, and although this cell phone repair shop did not offer that service. They offered different alternatives that I could do, and if I needed their assistance they offered their expertise in case I needed it, and for that, I am grateful and recommend this business for their honesty and willingness to help future customers. Not saying I want to break my phone, but if I did, I would come here first.

They refuse to honor their offer to me when I signed up. Bate and switch at its finestread more

I had a super good experience upgrading my phone here. I waited about 25 minutes until a…read morerepresentative was free but once I had her sitting down and assisting me the rest was efficient and painless. Nancy explained all my upgrade options, I opted for a 14+ as I liked the bigger phone and lower monthly bills with my trade in of a 10. She transferred all my info over, put on the case and screen protector and I was on my merry way. I read some bad reviews prior to coming here, but I had a great experience and I brought my shiny new iPhone home and it works great.

This is pre-paid wireless phone & accessory haven. They have AT&T pre-paid plans & Boost Mobile,…read morejust to name a few. The shop has been in town for about 10 years now. They have a cooler with sodas and such, as well as, a few snacks. This is also a bill payment center, you would actually need to check with your specific billing center to verify if this location is a confirmed payment outpost for them in particular.

I've been a customer with AT&T more than 6 years, I came to this location to purchase 2 phone the…read moreguy was helping me, I asked him if I can look at the new phone from the bottom he said can't take them off I said no problem, I set with him to get ready to purchase them, the lady took them out like I was gonna steal them, I asked her why you didn't let me see them she said go to the Apple Store, she doesn't know how to talk to people really having a terrible attitude, I went to the different AT&T down the street 5100 Capital Blvd Ste 100 Raleigh, NC 27616 they are very helpful. Shout to all the staff there.

Returned to get a new phone for myself. Worker seemed disinterested in helping me. She seemed more…read moreinterested in eating her lunch and telling me I couldn't trade in my phone for anything. I left after 5 minutes and won't be returning.

I stopped in to get their home internet, and it ended up being cheaper than what I'm already…read morepaying. I also picked up a privacy screen protector. Josh, the rep who helped me, handled everything from start to finish. He was patient, answered all my questions, and even took time to explain different phone options even though I didn't buy one. The whole visit was smooth, and everyone on staff was friendly and courteous. Great experience all around.

Wouldn't replace a broken cable for a modem they sold me a week ago for free. I set up my business…read moreaccount with them at this location but since I got the modem online, they won't replace the broken cable