Worst customer service. I left Verizon to go to spectrum and now I can't see my account. I can't…read morepay them unless I'm doing it in person. Because I don't have an account I can't see my account in my My Verizon app and they won't let me pay over the phone Worst service ever I'm so happy. I switched to Spectrum way better customer service and I am saving a lot of money. See ya

I had an extremely frustrating experience at this location. Very poor customer service. I called…read morethis Verizon location ahead of time to ask if I could get my SIM card replaced because it stopped working. The woman who answered the phone told me they had SIM cards available and that I could get a replacement. When I arrived at the store, the employee helping me immediately said my phone was "old" and needed to be replaced. He kept pushing upgrades and trade-in options even after I clearly explained that there is nothing wrong with my phone--it works perfectly fine, the SIM card is the issue. He kept pushing sales instead of addressing the issue. When I asked for the SIM replacement I was told they don't have any and that I could not be helped unless I upgraded my phone, which directly contradicted what I was told on the phone. He continued insisting I buy a new phone instead of addressing my actual problem. I left frustrated and disappointed. The employee was dismissive, unhelpful, and misleading. This location clearly prioritizes sales over customer service. I will not be coming back. Now I understand why they only have 2 stars. Zero stars if that were an option.

I would've given this business five stars if they would have been able to give me change for a cash…read morepayment. I believe a business should provide change if you are able to make a payment at the location. I had to go to the bank two doors down which I am not a member of and thankfully a customer was able to exchange my hundred dollar bill for five $20 bill bills so then I could go make a payment at Verizon because they do not provide a change. Other than that super easy.

Got great customer service today from Maddy. She helped…read moreupgrade our plan. And now life is better! Thanks Maddy for being so courteous and professional!

I am reviewing the Verizon store located on Trade Center Dr. It is surrounded by Lowe's, Wendy's,…read moreand Starbucks. This particular Verizon is a company store owned by Verizon. I have seen some reviews mixed with this Verizon store that concern another nearby Verizon store located next to Applebee's and Ashley Furniture. The other Verizon store is not a company store and does not share the same store representatives. I was in need of upgrading four lines on my account. The debut of the new iPhone 16 lineup was my queue to purchase upgrade phones. I attempted to use the Verizon website to place the order, but its shopping cart system didn't leave me feeling confident that everything was matching up. Additionally, I used the Verizon live chat to ask questions about the new Ultimate series of plans. Frustratingly, the chat agent was the least helpful Verizon representative I've ever been paired with. She gave me several incorrect answers. I knew I needed in-person help. Off to the Verizon store I went. The Verizon store is in a small shopping center that has plenty of standard parking. There are two accessible parking spaces. The Verizon store staff made a first great impression by immediately rushing to the door to hold it open so I could enter with a wheelchair. I was assisted by Verizon store rep Kevin. Kevin helped my family and I find the solutions we needed to accomplish my transactional needs. Kevin was knowledgeable about Verizon promotions, plans, professional discounts, and how to best place our orders to ensure they would arrive on time. My experience with Kevin is what the website and live chat could not offer me. The store had a remodel a couple of years ago. I didn't find the previous setup of the store to be completely accessible. However, the new setup includes several accessible elements such as an accessible height (lower) customer counter for people in wheelchairs and an online order pick up kiosk that has wheelchair height lockers on the bottom row. Though I hope the inside of the locker follows 2010 ADA Standards § 308 for minimum and maximum reach heights for people in wheelchairs. In this case, bottom shelf in the accessible labeled pick up lockers should be at least 15 inches above the floor so a person in a wheelchair can easily retrieve an item from within the locker. All of the employees seem genuinely engaged with the customers. I even saw the security guard bring a chair out for a person with a disability that does not allow them to stand for an extended time. This made me feel even better about my decision to patronize this particular Verizon store. Though it is unfortunate that not every problem can be easily solved by a store rep because of the nature of wireless phone contracts and upgrade terms and conditions, I believe the reps in this Verizon store do their very best to do right by their customers. I had to go back to the Verizon store the following day to change one of my upgrade phone orders to a different phone model. The staff had the door wide open for me to enter with my mobility aid even before I reached the door. That impressed me. Kevin again assisted me and helped me reach the best option to complete my change. He stood by and made sure I got exactly what I needed while I chatted on the phone with a higher level Verizon customer service rep that could do what I needed to be done. During my time in the store, I saw the store reps engaged with customers and making sure they left the store with full understanding and satisfaction. Thank you Kevin and the rest of the Verizon store team!

Worst service on top of worst customer service ever. This company successfully managed to ruin my…read morelife, I hope to God that every single person working here gets their life ruined just like how they did to me. Even when trying to switch out of this company they make it so unbearably difficult. I sincerely wish this company can go bankrupt and never rear its ugly head ever again. They do this on purpose, they get a real kick out of making their customers so angry to the point where they cause unbearable amounts of frustration. Too much of my time and energy has been wasted calling Verizon so they can fix their worthless mistakes. All I ever wanted to do was just do my job successfully, and this company made sure that i dont. This affected my personal life, now I will pray each night that this company will be ruined forever. I trust my prayers with God because he always answers; I can't wait to see the results.

STEPHANIE!!! Girl...!! If you guys need help, go to the girl named stephanie at this location! She…read morewas so helpful and put her 100 percent into getting me every discount possible and besides that informed me on what Verizon could give me for just being their customer. I have had a lot of interactions with representatives, but she has to me #1! She was so great, I highly recommend her!

Stephanie is a worthless human being. Refused to take a…read morecash payment because I mentioned that they have shitty service. Then refused my business. I have no problem going to another store and as I'm walking out, she says have a shitty day. I had my fair choice of words, but my attitude shouldn't matter when I'm trying to make a payment. You guys hired some pretty awesome people. I will never be back here, and I am filing a formal complaint with corporate.

Been with Verizon for two years and the past four months have been a massive nightmare for me!…read more Added my wife to my plan on a great deal. Before I hung up they offered to upgrade both my iPhones. Biggest mistake I ever made! I should have just added my wife's phone and been done with it. They seriously messed up on my order to make a sale and the whole two week process to upgrade the phones and then return them after I was not satisfied with the process was a cluster f***. I cancelled everything and returned everything back. After a back and forth with them four months later, I transferred my service to another carrier and Verizon still wants me to pay for phones I don't but have receipts that includes paying a restocking fee. I lost count how many times and hours I've spent on the phone with different reps and managers claiming they cancelled the new phone contracts but then I get my monthly bill still charging me for the phones. Verizon's integrity and customer service doesn't exist and they are just out for money and to screw the customer. It's by design that Verizon's customer service system (not the people that answer the phones) is not meant to fix your problem, but screw you over. They are the best mobile carrier out there and they know it, so losing customers is not a big deal, as they get new customers everyday willing to pay and deal with issues just for excellent mobile service. I don't normally post reviews on my experiences with business or companies, as I just don't care to do it, but I will if they are really really good or they really suck bad and felt compelled to voice my displeasure with Verizon and their very poor quality customer service. Buyer beware!

I am not necessarily rating this particular store, rather The signal you get. The only reason I am…read morereviewing under this store is that you can't rate Verizon directly. This in itself is wrong of Verizon to use their stores as scapegoats for their bad connectivity and signal. Verizon used to be the best signal... hands down, but lately they have been giving the late sprint a run for their money, I guess they figured they have customers, so why should they try and keep them. The only reason I even keep these crooks is that where I work it is required. They have always been overly expensive, the difference now is their phone service is horrible.

What an amazing office manager Randy and well trained staff for all your help. I appreciate you and…read moreyour staff taking the time with my husband and I for fixing our issues...

Dom was great. Although I didn't walk away with my new phone that day (not his fault) he was very…read morehelpful, and even saved me money! Win win.

Nextgen can fix anything! I went to 3 different places in…read morethe AV to fix my Samsung Galaxy 6 smart watch and was told to take it to a Samsung provider because it could not be fixed. Nextgen was my last hope for same day service. It's now located in an upstairs building. The diagnosed it for free and confirmed the watch was not damaged and were able to seal the screen back on in less than 5 minutes. I will take all my tech gear here for now on. I'm one happy customer.

They were the only one in town that could fix my iPhone, and they did. I wasted time and money at…read moreanother iPhone repair shop only to bring it to Nextgen and have my phone fixed in 30 minutes for half the price I had already paid. Great work, great knowledge. Thank you.

I stopped by to pick up my free aluminum tumbler…read more Upon entering, I was greeted promptly by an associate. Informed me that if I'm there to pick up the tumbler to just press redeem and go get it. It was an easy one. Yay!!! Inside there were a few associates that were tending to customers. And some re arranging the phones and more. Private parking lot. Located beside Hawaiian BBQ.

We Went to go get a new phone with my dad and Waited too long to get helped from one of the…read moreemployees and manager was very rude and kept walking away and ignored us. Abraham noticed us and helped us out quickly. He was very professional and such a sweetheart to both us and my husband. He was very patient with our situation and helped run the process smoothly. I will say the manager there was very rude and she kept telling him he's taking so long and it made us feel uncomfortable and feel bad.

Awesome. On and out in 10 minutes!!! Come thru and get out quickly and efficiently while you…read moreshop...

Have this guy 5 star but no longer went to get my batteries replaced only for it to mess up 2 month…read morein prob a bad battery or after market don't come here waste of time and money