I ordered some devices to arrive to MY HOUSE. Unfortunately, the 'delivered' notification that I received, made me aware that they were dropped off elsewhere, without showing the address. By calling AT&T, I found out that they were at this precise location. When I went in to pick them up, I waited behind the only other customer there. The only employee there, had poor customer-management skills. She decided to start assisting me, several feet away from her as there was already a gentleman facing a mobile issue right there, in front of her face. It wasn't even assisting, she was just poking at me asking "do you have any questions?" In the most critical way possible, as if I couldn't afford to buy from the store. After telling her what my intention was, to pick up my order, she began to ask me for personal information WHILE the customer was still standing there in the MIDDLE of his situation. It feels uncomfortable to be asked for personal information and having to holler it across the room!!! Do not ask a customer what they're name is, how they ordered or what is in they're package, etc. when it is not their turn yet. Finish your business with the present customer first. I was supposed to come in about 3 days ago, when the package got dropped off. I was out of town and then this is the kind of service I get. This woman decides to say "IIII didn't get any orders today" while looking at her computer. Hey lady, how about waiting until the first customer is done being helped, so then I can walk up to your desk, talk about my issue, and you can privately ask me for my personal information so we can resolve it together? She then continued assisting that customer, which I understand, but why bounce off between two customers, when you know you're unable to? There should also be a rule against that. It's bad enough waiting in line, but it's worth it when you get an employee's full attention, when it's finally your turn. This employee was absolutely multitasking and blending two customer issues at the same time. Besides that, she absolutely demolished my package. When she came back from the back, she was holding my opened package. She was not supposed to open it, yet that's exactly what she did. I was expecting to receive my package the way I intended for it to be MAILED TO ME. Just because a UPS guy made a mistake by leaving it at the store she works at, she took it upon herself to reveal my order. I hate when people open my mail, period. Also, while overhearing the entire dialogue between her and that customer, she further showed her bad customer service skills. Even he was getting aggravated with her. Not giving exact prices, giving incorrect information on phones, taking too long looking up information, having technical difficulties. I understand if an employee's new, but if you're new, then why would you get left a shift by yourself? Also, blue's clues was being played on the tv, none of this made sense to me. read more
