I have purchased 6 or 7 phones here for my spouse and kids over the last 6 years from this Verizon…read moreretailer. They have always given me great service and I've never felt pressure for upsell. They do promote the phone accessories but it's never been high pressure. One time I was going to purchase a phone through Verizon website but it was so confusing plus I had concerns about transferring everything over from old phone to new phone. I know I know you should just be able to backup to ICloud but it never works. The people at the store always handle this process so I don't need to mess with it. Very happy with this store and the people who work here.

Interaction #1: Employees at the store gave me incorrect information that caused me to be…read moreovercharged $300. Interaction #2: Even though there were no other customers in the store, the manager was annoyed to answer my questions and said I should call customer service instead of bringing my questions there. He passed me off to another (more pleasant) employee, left the store, and returned smelling strongly of marijuana. He then stood by and oversaw further mistaken adjustments to my account without noticing I was on the wrong plan for my situation. Interaction 3: The manager refused to take any responsibility for incorrect information given out by his employees and that he did not notice. He offered no assistance. He was rude and raised his voice. Resorting to phone customer service finally, I was only refunded $150 of $300. My advice: Go to any other Verizon location, not this one, or dial 611 for customer service rather than deal with incompetence and unpleasantness. Verizon should find a non-customer facing role for this current manager, train his much more pleasant employees so that they have correct information, and promote one of them into his position instead.

October 20th, 2025…read more To whom it may concern, I visited your store located at 2736 Medina Rd, Medina Ohio 44256 about a month ago. I wanted to upgrade my Apple 13 Pro and Series 11 watch to the 17 Pro and Series 11. The salesman said that they did not have the watch or the phone in stock but had upgraded versions. I told him to order the items I wanted. We also talked about keeping my existing plan and with the trade in I would pay about $22 additional each month over 3 years and that included the $7.50 for the phone service on the watch. About 2 weeks later I tried calling the store to see if the phone and watch had arrived. I found out that the phone store does NOT have a phone line and talked to Verizon directly so they could message the store. I did not hear back, so I just drove to the store. When I arrived, the phone and watch was there and the salesman asked me what deal I he had given me. I told him about the $22 per month but that I did not want a payment plan and just wanted to pay it all up front. He then told me that since the order was already started, he would have to cancel it and that would take about 48 hours. A week later, I showed back up at the store and asked a different salesman about my phone. He came back and said there was not a phone and watch for me. I told him that I already saw the phone and watch and that it is in your store. He finally came back with the phone and watch and asked, "What deal did the other salesman give me?" I explained the $22 and that I just wanted to pay it in one lump sum. The salesman then told me that that deal is no longer offered and that the prices have almost doubled. I told the salesman that was a classic "bait and switch" and that I will not do business with your store and I left. I called Verizon, and had to get that order cancelled since the store did not do that. I assumed that with my phone lines being with Verizon for the last 21 years, they were happy to honor the original deal. I have started posting this review on other sites to inform customers that they are NOT a Verizon Dealer, but an authorized dealer and it appears that the price for every contract fluctuates based upon the day, and who you talk to. I can reliably make this accusation since every time I talked to someone, they always have to ask what price I was quoted, instead of the sales person looking up the price or just honoring their original quoted price. Sincerely, Mark

Was at this location to pick up a phone order. The salesman did greet me when I first came in but…read morewas rude, unhelpful and outright condescending when it came to questions. The other comments were right. Avoid this location. Ashton needs some training in customer service! I had my order sent to the store so I could ask questions. Should've just had it shipped to my house. This got one star because it was close to my house. But I'd drive to another just to be treated better. I am a new customer to Verizon. Not a good look.

Do not buy X2 lithium ion motorcycle batteries here. I purchased one of these and it failed in less…read morethan a month, for no reason, it shut down while cranking and left me stranded. I first tried to take it back on the weekend, but their "customer service" is only available when the manager is there as the general employees are all that work the weekends and would not help me. Returned on Monday and after checking the battery and having it fail the current test, they still would not give me my money back. Manager referred to the owner, whom also refused to give me my money back. This is a defective product, backed by poor customer support. Specifically the Fairlawn, OH store. Would not recommend these guys to anyone.

Got the most amazing service! Not only did he find the right batteries, but helped me problem…read moresolve and fix my project! Above and beyond!

Paid a visit today to look for a new POTA radio. Alan was a great help even matched a competitor's…read moreprice. Great selection had a hard to find radio in stock, 200 of them hihi. Thanks guys KE8NKV 73.

Was told by DX that they would issue a chargeback and it would show up at my bank within 2 days…read more It has been 8 days and still no chargeback. They did cancel the order but they kept my $345.00. As far as I am concerned this is theft on top of repeatedly lying about it being shipped. ********************************************* AVOID DOING BUSINESS WITH DX ENGINEERING. THE COMPANY CANNOT BE TRUSTED AND MAY EVEN STEAL YOUR MONEY. FILING ACHARGE BACK ON MONDAY AT BANK AND AM NOTIFYING BBB ABOUT THIS THEFT AND AM GOING TO POST ABOUT THIS ON QRZ AND ANY OTHER HAM SITE AVAILBLE ON THE NET. DO NOT BUY/ORDER ANYTHING FROM DX!!!!!!!!!! ********************************************* After contacting DX earlier today they advised that they were cancelling the order and issuing a chargeback. Will finally give them credit for this. Just wish they had agreed to do this before. Just don't like thinking I have been taken advantage of after spending more than $3500 over the past couple months there. I ordered a OptiBeam HF Directional Antennas OB11-3HD and 125 feet of DXE-213URC125 with Amphenol 83-1SP Ends on morning of July 6th 2026. The ship date for both were July 7th. The antenna arrived July 10th as scheduled. On the morning of the 9th the coax had not shipped so I did an on-line request to cancel that order because the same thing was available locally at HRO. Within a few minutes of requesting the cancellation I received a call and was told the item was going to be shipped that morning and they would upgrade it to overnight delivery. The order said that my credit card would not be charged until the order was shipped. I checked on the 9th and the charge had already been completed. Today is the 11th and the item has still not shipped. If they had been truthful and told me the actual estimated ship date when I ordered the item and on the 9th when they called I would not be writing this review. I am going to request another cancellation and request a chargeback. I have purchased other items from the company and did not have any major issues. Either way, if they allow the cancelation and chargeback or they force me to accept the product no matter what the ship date, I will never do business with DX Engineering again and I will advise others not to so. All they had to do was be truthful/honest but they chose not to do so. Avoid doing business with this company.

****highly recommended**** Came to store to get 5g internet. Was assisted immediately by Uriah (I…read morehope I spelled his name correctly). Uriah was incredible helpful, very knowledgable and not only did we discuss my business cell phone plan for any possible upgrades/changes, but he shared the best possible deal for me to get 5g internet. I SAVED money going to the store rather than dealing with Verizon online. Plus, I got other lingering questions I had answered. If you need/change of service, go to Uriah. He will answer all your questions, so you leave the store informed and happy. Thank you Uriah and (Nate---for being such a great store manager).

Hey these r friendly establishment the owner is fast polite and courteous. great service he don't…read more cut corners but this place is awesome professional

These guys consistently deliver a quality product , quick service and fair pricing, whether it be a…read morenew mobile phone purchase , a quality used mobile phone, or a quality mobile repair Abe's your guy!

I bought my diamond tennis bracelet many years ago from Rogers Jewelers and I bought the lifetime…read moreextended warranty. I had not had to any repair work, just cleaning and checking the diamonds. I wanted my links checked and a safety chain repair. The ladies at store 1559, Raquel and Andrea, went the extra mile to find my warranty so my check and chain repair was covered. Their customer care was outstanding! I can't say enough good things about them! I left a very happy customer and will be sure to send friends there for their jewelry needs! Thanks again ladies!!!!!!!

If you want good service and people who know their stuff... this is the place. I literally felt…read morelike I was shopping for my wedding dress all over again. The last place canceled my wedding band without letting me know so I was stressed trying to think/find another place. I happened to be in Ohio that weekend and my partners parents told me they got their's at Kay Jewelers. We went to closest one and wow! They immediately started bringing out the ones they thought would be perfect. I can't believe it, but I actually found one that was better then the one that was canceled at the previous jewelry store. I cannot be happier with the service and the ring! Can't wait for it to come in. I appreciate you guys a lot!