EDIT: Myself, my husband and 4 year old daughter went back this morning to have him fix the green…read moreblinking and he told me I broke it, it's not his fault. Within an hour of picking the phone up yesterday it started flashing green and it's MY fault? Everything I read says it's either the display flex isn't perfectly seated or the replacement panel is defective. HE THEN CALLED THE POLICE AND HAD EVEN MY 4 YEAR OLD REMOVED FROM THE STORE! This man doesn't deserve to have a business in North Royalton. READ THE ONE STAR REVIEWS. THEY ARE ALL THE SAME STORY. I PROMISE YOU THE 5 STAR REVIEWS ARE FRIENDS/FAMILY AND ALSO GO BACK WAY BEFORE HE OWNED THIS PLACE. Please please please avoid this place!!!! ID GIVE ZERO STARS IF I COULD! Dropped my phone off Thursday to have the battery replaced because my phone kept freezing and have the back screen crack repaired. Picked it up Friday, was told "it still might not be dry but it should be okay, just put it in the case". Saturday, my phone is still freezing and to my shock and surprise, the back of the phone was cracked again. I brought it back at 1pm, not even 24 hours after picking it up. I called about 4:30 to see if it was ready and was told he had to order a part and I couldn't get my phone until Monday. Well, excuse me but did I say it's okay to keep my phone until Monday? I certainly did not. He claimed he called my husband, that's a lie. No missed call, no voicemail. He said the other guy who worked on my phone "used the wrong glue", whatever that means, and then literally in the same sentence accused ME of cracking my phone! I told him put my phone back together, I'm coming to get it. He's a terrible person to deal with. ZERO customer service skills. These reviews literally have to be his friends and family. THE BEST PART IS 8PM, MY ENTIRE PHONE SCREEN IS NOW BLINKING BRIGHT GREEN AND I CAN'T GET IT TO STOP. NOW MY PHONE IS COMPLETELY UNUSEABLE. I WILL BE CONTACTING TO GET A REFUND BECAUSE NOW I CANT EVEN TRADE MY PHONE IN FOR A NEW ONE!!!!!!!!!! STAY. AWAY.

I paid to have my charging port fixed. It lasted 6months. I paid to have it fixed again - lasted…read moreONE WEEK. Port is still loos, keeps loosing connection and wont charge. Fast Fix wont replace the bad charging port they installed. They told me its the battery but when I put it on my wireless charger - it charges my phone. I WONT GO BACK

The employee Aidan helped me with transferring to a different family account and purchase and setup…read morea new phone all on the same day. He was very patient and kind. Recommend this store for anyone that needs support.

We visited this store to upgrade our family's phones and have had a horrible experience. We've…read morebeen back 3 times and have spent more than 6 hours trying to upgrade the phones and get a better plan. We still aren't done. The staff doesn't seem to know the process and when I complained they blamed us. They also didn't fully inform us of all the charges for setting up the phones. When I asked to speak to the manager I was told they can't give me their number. Of course now if we try to go somewhere else we'll be charged restocking fees for the phones we've gotten.

Thanks Broke Ass Phone for fixing my Apple Watch. Nick was very professional and super fast. I…read moredropped my watch off on Friday and it was ready Monday. The watch functions just as it did before cracking the screen. Highly recommend Nick and the crew. The best part about Broke Ass Phone are the repair costs. I was quoted $299 plus tax at Apple But, I was only charge $250. If you need your smart devices repaired stop into Broke Ass Phone.

Worst experience of my life. I used to go here often, when the gentlemen with the cats owned it and…read morehe helped me every time, very efficient and the cost was very reasonable. Under new management? Absolutely deplorable. Customer service was awful. Igor was rude and unkind and unhelpful. I gave him a working phone with a small crack in the screen and he has me a "repaired" screen that had no touch capability. His solution was to give me my old, cracked screen, to which he then shattered, putting back on. It's worse now than it was when I originally gave it to him and the response was a should shrug and 'sorry 'bout your luck.' DO NOT WASTE YOUR TIME GOING HERE. Absolutely despicable and an embarrassment.

My iPhone SE2 wasn't charging. Cyrus was very helpful!…read more Extra words. Extra words. Extra words.

I from out of state, cell phone screen was chipped and scratched. The young man in the store…read morequickly resolved the problem. I highly recommend this shop!

The company is engaged in deceptive practices, it has randomly added 3 routers to my account …read more.. one of which I was charged for when I closed an account. That account now shows as a 'write off' and can potentially can show on my credit report for failure to return equipment that was never needed, ordered or received. When I was made aware of this situation I was informed that since it has gone to 'write off' status they are unable to correct this. Going to file an FCC complaint, I cant file a Better Business Complaint because tmobile refunded the money to me, however they refuse to fix the issue of the collections referral and showing my account as a 'write off' ...

Had a very simple and easy experience setting up a new phone after mine broke recently. The man who…read morehelped us on evening of 12/21 did a great job and I would recommend this spot to anyone looking for quick and easy service. Thanks!

Joe saved the day for me. My new laptop stopped working randomly one morning. When it wouldn't…read morerespond to the charging cord or anything, I figured I was in for a doozy. I purchased the laptop from Best Buy and added insurance but my only option with them was to have Best Buy take my machine and ship it to their service center, to be returned to me in 6-8 weeks. Yeah um, as a consultant, that's hardly an option. Joe had me up and running within a few hours and even provided a loaner so I could in the meantime. Happy to support a local business and grateful the process was smooth. Hoping I don't need to return for anymore tech assistance but won't hesitate to do so. Note that Joe only accepts cash so you'll want to factor that in.

Extremely rude, gave me the wrong product, refused to fix it. Made me pay and shooed me out of the…read morestore. Go anywhere else but here.

I dropped off my expensive, 4-year old, Dell All-In-One desktop that kept crashing. Even though…read morethe company specializes in laptops, they had no problem taking my computer in and repairing it. The repair was quick, and efficient. Importantly, the price was right! Dany, the owner of the business, is friendly, very knowledgeable, and quite helpful. He's a real pro, and I have no intention of taking any of my computer equipment anywhere else for repair. Certified Laptop Repair is the best!

The staff and there was friendly and nice and kind very informative and layman terms and the prices…read morewas these enough and not very costly will return again a happy customer.

These kind of stores tend to be a crap shoot. This place is top notch. Took my daughter's phone in…read moreto get fixed and was glad we ended up there. Very honest about the repairs and super fair pricing. Highly recommend for your next screen repair.

Flew into Cleveland and broke my screen, this place provided with excellent service and customer…read morecare. Would recommend to family and friends.