Thank you so much for the service you provided, my phone was frozen and couldn't get assessed…read moreuntil I brought my phone to you. quick service, you restarted my phone . thank you

Posting this experience as general awareness of this Store Chain. The Macedonia store was sketchy…read moreand the text below is realted to my Macedonia store visit. My cell phone broke over weekend. Not sure why as the screen formed a touch dead spot and faceID stopped working with an error message. Maybe condensation from age and the winter weather. Then phone value to IFIXIT kit prices made it not cost effective to fix. I stopped by this location to look at used Iphone 11 or 12 so I can have a same day replacement as I don't need a brand new IPhone. I purchased an unlocked IPhone 12 for $5xx as it seem to work at the store, phone is in front of me, and in excellent condition. When I drove 40 mins home, I restored a backup from Icloud and then asked a Verizon tech to activate the phone. I was on the phone for 2 hours with Verizon trying to activate the phone. At the end of the call, they noticed the phone I had was a European model and not a US phone. Verizon was not able to activate the phone as Europe and the US have different regulatory standards for Cellar/WiFi communication. The only thing that worked was 5g Internet service and I could not send/receive calls and texts. I had to drive 40mins back to this store to return the phone. Based on the conversion we had. It sounded like they knew the phone was a foreign and willing sold it..... What a #$#@ and low life move by these people. I should be able to walk into a US store and buy a phone compatible for the US without thinking to ask if the phone is a US model. In total, I wasted 5 hours of my life with this store and ended up buying a US model phone from Ebay. I'm not going back to this store chain and I will never recommend them as well. If I cant trust to them to buy a used phone. How can I can trust them to repair one.

This place is great. They fixed my charging port same day and I'm very happy about it. I would…read morehighly recommend this company to everyone.

This place is great! The guy working cleaned out my phone's charging port for free. I thought it…read morewas broken for sure!

Do not buy X2 lithium ion motorcycle batteries here. I purchased one of these and it failed in less…read morethan a month, for no reason, it shut down while cranking and left me stranded. I first tried to take it back on the weekend, but their "customer service" is only available when the manager is there as the general employees are all that work the weekends and would not help me. Returned on Monday and after checking the battery and having it fail the current test, they still would not give me my money back. Manager referred to the owner, whom also refused to give me my money back. This is a defective product, backed by poor customer support. Specifically the Fairlawn, OH store. Would not recommend these guys to anyone.

Got the most amazing service! Not only did he find the right batteries, but helped me problem…read moresolve and fix my project! Above and beyond!

I am sad that aha is no longer open. I am not at all tech savvy but I could go into aha with total…read moretrust and confidence that I would not be screwed over or taken advantage of. There were even a couple of times where Joel took the time to trouble shoot and ultimately fix whatever the issue was and then offer no charge. Looking back, I wonder if this was possibly because my issue was minor- something that most people would be able to understand and therefore take care of on their own but either way, in this day and age, it's next to impossible to find that kind of generous kindness. As a thank you, I always tipped him. Yesterday I had to jump through hoops just to try to fix my phone and to buy a new phone. It was very stressful and annoying. The whole time I kept saying to my husband that I wished aha was still open. So Joel, if you see this, thank you and know that a lot of people miss aha!

Joel was awesome. He is always very helpful and informative, and is willing to go the extra mile…read morefor his customers. I have Simple Mobile that I got through him, and my partner is on Page Plus, also through him, and the service and phones are great - so much better than Boost that I had before. I'd highly recommend Aha! Wireless to anyone looking for better service (just not Boost), and a great price on repairs - my broken iPhone screen cost less than half the price of the Apple store, and I haven't had a problem since! Great job, guys!