So my wife broke her phone screen on her Samsung Galaxy s23 ultra and being a $1000 phone I wanted…read moreto get it replaced for her. Went to City Cell for the repair. Mine there told me it would be $200 +75 labor, and this was in line with what I was seeing the prices were online. I want to first give a kudos for Mike NOT charging that bullshit transaction fee that so many places are starting to do. So good on Mike for that one. The install job he did itself was great but there was a significant problem: this new screen was a generic 3rd party screen that was significantly smaller in size and noticeable because the S22 and up from Samsung have a semi curved edge that gives the phone a unique look. This was not the case with this new screen. Also this screen is incapable of producing 120hz even though the phone setting will still say that it's on. I mentioned this to Mike and I'm not trying to verbally beat the guy up in this review but he did get defensive and dismissive about it. I showed him side by side two identical phones (the one having this generic screen) the difference between 60hz and 120hz. He really wasn't interested. In the end I just requested that he puts the old cracked screen back on and I reluctantly had to make him a deal where he'd get this sub par screen back and keep $40 out of all this. So he did refund the money and losing out $40 was still better than making a civil case out of this. But I'm just left wondering how someone who works on screens doesn't know the difference in screen refresh rates.

The owner Mike continues to be the best to work with. I've purchased several phones and cell phone…read moreplans with him over the past 5 years and have no complaints. He's always gone out of his way to help me. Highly recommend.

I stopped in and ask, "How much to install a battery on an iPhone 6 and how long will it take?"…read more The reply was, "30 dollars and 5 minutes." I handed him my phone and said, "You'v got a deal." I stood and watched as he worked and 5 minutes later I had a brand new battery in my phone and he had 32 bucks. My phone works great now after 2 days. I have a 30 day guarantee. I certainly don't anticipate any trouble. I told several people about this service already.

I had cracked the screen on my iPhone 6. I made some calls to get some quotes. Spider Net seemed to…read morehave the best deal. I'm glad they did, it brought me through the door. I am so happy I came here. The proprietor was not only professional but refreshingly friendly! I will recommend my family and friends use this establishment and support our local businesses. Great place, no complaints!! Thank you Spider Net!

Undisclosed fees. Crooks, they know what they are doing and probably get away with it often. Also…read moreservice is terrible, wait times are unacceptable.

If I could give 0 stars I would. They are friendly until you are not happy. Liars. Do not stand by…read moreworkmanship and do not call you back when you visit store 5 times in 6 weeks. First three times I get told to come back. Fourth and fifth time, I have to give them my number to call me and it never happened. I still think they should be held accountable but I am done trying. Not woth the mental anguish. I will fix problem myself. No accountability for liars.

Great service, good people and they got me my phones at a great deal! The reception is actually…read morepretty good too! A+

If I could pick no stars I would!!! This store was horrible. Only 2 people working waited 3 hours…read moreto upgrade phone and to come home to realize they never gave me the box to my new phone so I have no charger!!! So now have to go back there and wait again cause they messed up yet again!! This store sucks!!! If you don't have to go here DON'T you will wasted half your day there

I bought a phone on Saturday and changed carriers from AT&T to Verizon. I was having issues with…read morereceiving text messages and emails. I called Verizon and they said the set up was incomplete and they needed the AT&T transfer PIN. I went to the AT&T store, and was on hold and on the phone with AT&T for over 40 minutes. Finally, they said they couldn't help me. UGH! SO.... I went to Best Buy, where I bought the phone, and was really angry by that time. Michael was awesome. He calmed me down from actually wanting to be THAT woman, and he was so patient. He called both Verizon and AT&T, and between all 3 of them, my phone is up and running again. I really appreciated Michael's kindness and calm attitude. He's definitely an asset to this location. Thank you.

They sold me an open box printer but no box or cartridges. No way to call a manager. No himansread more

Good service. Didn't have to wait. Assistant manager was helpful without being pushy.read more

Great staff, Great service! Online ordering was very confusing. Went in and they answered all the…read morequestions I needed and had everything in stock! 10/10 recommended!

DO NOT GO HERE! As a brand new AT&T customer, I purchased a new phone directly from the Macedonia…read moreOH AT&T store on 1/31/2026. The sales agent, Drake, sold me a phone that turned out to have been reported stolen & blacklisted. I never reported the phone. Another business line was attached to the phone (not mine). I was told the issue had been resolved on 2/8. Fast forward to 8/1, the phone has been reported stolen & blacklisted again. As a result, I am unable to use the service I am actively paying for. I contacted the Macedonia store twice & spoke with the manager, Emily, which refused to help. I have visited 5 other AT&T stores (one being a corporate store in Strongsville), called loyalty 10x, spoke to 10+ different AT&T agents, 4 supervisors, 4 store managers, 4 IT techs & opened 6 fraud cases. All the fraud cases closed & received a email they are unable to help. Going on day 13, my phone still doesn't work and the issue has not been resolved.

Customer service at this location used to be outstanding and they had good deals. I went to the…read morestore twice this month and the same lady was so mean and unprofessional that I had to walk out the store and schedule an appointment with someone else later in the day. All I wanted was to get a new phone for my daughter and she said that my husband has to be present with the driver license. Well he is a nurse and works late plus I m on the account as well. I had done that before for our kids without my husband being present. I told her I would pay cash and she said he still needs to be there. She also mentioned that if other sales people did that in the store was illegal. I m so confused! All I wanted was a new phone and be treated as a customer. Well they just lost 7 phone lines and home internet.

I had been with Verizon for many years. I went with a friend to another carrier's store. I got…read moretalked into signing up with them for 'free' phones. Obviously, there are no such things as 'free' phones as I soon found out. I went back to Verizon and asked for help in getting my service with them. Bryan at the Medina store was extremely helpful in getting me back to Verizon for a much better price and more data. Luckily, I was able to get out of the previous contract and 'free' phones due to being in the 'Satisfaction" period. I will only shop at this store and never leave Verizon again.