If you go to a T-Mobile corporate store (as I did in Macedonia, Ohio) to buy an iPhone be prepared for a shell game. I went through pricing with the sales representative and he added a 24 month equipment charge plus the installment purchase down payment less the trade in fee of the iPhone 8 he gave me the hard figure of $437 for an iPhone 12. Today I reviewed my T-Mobile statement and my bill increased by $16.83 for 30 months (or $504.90) plus the initial purchase down payment. The bottom line is that I believe that the T-Mobile sales process is complicated on purpose. It's definitely a shell game intended to confuse clients and get you to pay more money. Next time around I'll buy a phone directly from Apple. I'm not sure how much it will cost but I bet the transaction will be more straight forward. read more

Friendly, knowledgeable service - really great staff here who are willing to help. Since the lockdowns they've done a renovation and the store is much more customer friendly with tables and chairs which is great if they are busy and you have to wait. read more

My experience in this store single handily made me switch to AT&T when I went in to upgrade!! I got in my car and went to the AT&T store down the road!! I waited for almost 20 minutes, no one greeted me. A couple walked in almost half a hour later and they GREETED THEM!!!! BJ and Wayka worked that night I believe. I've been with T-Mobile since I was 2013. read more

For the last 6 years I have been going into this T Mobile at least once a year (to get a new SIM card). I have to admit, I have always been completely satisfied with my service. However, this time I walked out feeling a bit unsatisfied unfortunately. I felt as if the sales person was not straight forward. In addition, when I walked in there were 2 sales guys. One was chatting with a friend, the other helping a customer. However, there was another customer waiting to be helped, plus me. The guys talked another 5 minutes (roughly) to his friend before finally helping the real customers. When I was finally helped, I was looking for a plan that fit me best. The salesman immediately recommended something and it sounded ok so I went with it. However, there were 2 aspects of the transaction that didn't 'sit well' with me: (1) I had an unlocked iPhone 5 and he insisted that because it didn't come from T mobile my Internet service would barely work. On one side it is great to warn customers ahead of time, but on the other, I have brought my own phone for the past 4 years and the Internet has always worked well. What has T Mobile changed and its disappointing to think they would do something like that. (2) I never saw one brochure or anything listing all my options of plans. I'm assuming I got the best recommendation, but next time I 100% want presented all my options and then I will make my own choice. Overall it wasn't a bad experience, but when I compare it to the service and my satisfaction from previous visits, it will my worst. I will for sure go there again though and hope that my next visit is more like my previous ones. read more

This review is not about this location. It is about T Mobile in general. I have had every phone service except Verizon (which is what I am switching to) and this is by far the worst service I have ever had!! Its not where I love because I'm from Florida and it was horrible there too. If your going to have T Mobile as your carrier then don't bother even wasting the money on a phone because you wont get service, even if your connected to any wifi. I had a problem with my first phone so they sent me a "new one" that was broken and then another broken one. Finally got a brand new phone but its the service that is horrible. I don't even receive half of my text messages, and all my calls keep dropping. I know so many people with Verizon who don't have the service problems like I do. BTW I am writing this on a computer because I cant get service and I just paid my bill yesterday. read more

Went in to get a new phone over the past week. Walked in and there were 5-6 sales reps sitting around on the desks playing on their phones talking to each other, no one acknowledged that I even came in the building. I told the sales rep I wanted the iphone 8 and as soon as he took it out of the box I explained that it was much smaller than I expected. Hadn't even gotten my sim card in or logged into the phone and he told me I'd have to pay a $50 restocking fee to get the 8 plus. I can understand if I had left the store but I hadn't even yet logged into the phone. He put a new sim card in the phone when the old one I had worked perfectly fine, told him I wanted the old sim and he said "nope, starting you off fresh here." So I lost all of my contacts. I brought my ipad in and asked if he could help me with the set up to link my accounts since I don't understand the apple platform all too much and he would not. I ended up leaving immediately and going to the Beachwood store where I got excellent service. I do not recommend this store. read more