My personal advise is to avoid doing business with ATT altogether. The quality of service is not in line with the cost of the service.
If you cannot avoid ATT, avoid the ATT Medina, OH location. The sales staff is rude, uneducated, inept, lack personal, interpersonal, people centric skills and most importantly deceive customers with false and misleading information. Plain and simple no ethical standards.
The management team lacks the problem solving skills necessary to deescalate and resolve challenging customer situations; offer zero customer service, zero reassurance or support and again lack creativity, knowledge, and skills to make a customer appeased with being an ATT customer. Management resorts to the mentality of "too bad", "your fault", and not offering a viable solution. Again, store management doesn't posses the skills necessary to properly manage customer relations.
Our family has a billing issue resulting from misleading information provided, presented, and fed by the unprepared sales person at the store. We began our efforts to resolve our billing issues by contacting AT&T wireless customer relations department. That department advised that there was nothing they could currently do and that the issue needed to get resolved at the store level. They acknowledged that the store improperly processed the transaction and had made a mistake by misleading. The agent documented our concern, dialogue and advised that the store would be able to access our case file to make the necessary adjustments. "The store is able to resolve" this issue we were clearly told by the agent on the phone.
We proceeded to the store where we raised our concerns to the salesperson. The salesperson immediately went into defensive mode denying any wrong doing even before any of the facts were analyzed. The salesperson proceeded to blame fault on us; stating that it wasn't in a position of power to make any kind of decision "I'm just a salesperson" and would pass the information about the case to the store manager. We were promised a follow-up which it never happened. The staff once again demonstrated their unprofessionalism by their lack of action and lack of urgency to a critical customer's concern. After a week of ignoring and avoiding the issue by the store staff, we reached out to the store for an update.
We requested the district manager's contact information. At first, we were told that the store didn't have it that information. After further requests and some pushback we were given an email address but no other information. We sent an emailed to the email address provided. No word from the DM thus far...
Please stay tuned for updates as I have a feeling this will required some hierarchy escalation within ATT to have a resolution to this ethics and customer's trust violation...
-Worst rated customer service and value in Medina Co.
-Worst reviews on the BBB, look it up. You'll see a Pattern read more
