It was so-so. My honey and I both got pedicures. If a free glass of wine and modern decor make up for less than thorough service, this might be your spot! I will say it wasn't a horrible pedicure, however it felt extremely rushed for no one to be waiting. read more

Very nice establishment with friendly service. Tips must be provided in cash but you can pay for services with your card. Complimentary ice water (in a glass!) with lemon and fresh cut fruit are provided! read more

UPDATE:: I've gone from a 5 star review to a 2 Star review! I come here ALLLLL the time and have never had such a problem as I did my last visit. I came in because i was going on Vacay and wanted a nice new mani pedi. I was handed over to Krystal whom I loved! (Only reason the review is getting an extra star) she was very careful and particular about her work! I also had asked for an ombré pink and white which she did with no problem. Because it was close to closing I did not get the complete service I wanted, so i paid and then came back 2 days later. I came in because I was having an issue with the dip on my thumb and I wanted to add diamonds to my mani. Krystal happily sat me down and redid my thumbs as well as added the diamonds. She also redid the rest of the nails because she said the top coat had gotten dirty. The WHOLE time she was working on me (I came in super early in order to be helped right away) the owner and his wife were constantly in her back. They kept screaming across the room "ARE YOU DNE YET? NEW CUSTOMERS! HURRY UP!" I couldn't believe what I was hearing! I was here first and she will be done when she has completed my service! The. The owner comes over and looks at my nails and says "THAT NO LOOK GOOD! NEXT TIME SHE WANT OMBRÉ SHE GET LONG NAIL!" If I wanted long nails I would have asked for them! I don't like not have I ever liked long nails! She did nick my cuticle on one nail and apologized profusely! It happens so I was not upset....she was so nervous because these two were constantly over her telling her to hurry up...saying that's ugly...you can't do that ever again...LIKE WHAT?! Because of this, my dip manicure FELL OFF HALF WAY THROUGH MY VACAY! THANKS A LOT! That's why this review is so low and I don't think I can return here! (I've been coming here every 2-4 weeks for the past two years!!!) for the record, Krystal is great and does an amazinggggg short ombré! I got so many compliments...the owners have managed to keep a repeat customer from coming back or EVER recommending this place to anyone else! read more

I love this nail salon. The staff is friendly and professional. The salon itself is attractive and can handle several "groups" of clients, although it is best to make an appointment. In fact, this place is so busy I always make an appointment so I never have to wait. The staff serves fresh fruit and ice water. I really feel pampered. Hours of business very convenient. Best manicure and pedicure I've ever had. Definitely Five Stars! Highly recommend. I don't think the price is out of line with the quality of the work. I don't have to return as often. They do nice work. read more

I live in Williamsburg and came up this way for my boyfriend's bowling tournament. I havent had my nails done since my birthday in September, so I was going to get a mani. I chose this place because inside it was so nice, decorated so pretty and welcoming for the holiday, and there were some good reviews. I walked in, stated I would like a gel manicure, and was seated immediately. I thought, "Cool! This is going to be awesome!" Yeah, NOOOOOO No pricing posted. No cuticle softener. The man also criticized me because I like my shorter nails, and didn't want extensions. There is supposed to be complimentary water and soda, as well as fruit. Was I ever asked if I wanted anything? Nope! Not even water in a dixie cup. Dude was even going to skimp me on my lotion and massage until I said, "uhm do you have any lotion?!" Pitiful!!! Needless to say my color is splotchy and it was also $30 when I pay $25 at home. I am so disappointed. I still tipped because I believe he still did a service, but that was not fair to me at all. Maybe he was having a bad day IDK, but I hope the next person will get a better experience. read more

I have been to creative nails 5 times since they have opened . They are always professional and don't take long to get you in and out . Nancy is a great tech there and the manager is also. I've recently switched to the dip which last 3 weeks for me, I'm a nurse so given the fact I wash my hands repeatedly and I'm rough on my hands that is great ! It's roughly $40-45 for a dip and you can get any color imaginable . I like it because it does not lift off your finger like tips do . This is a nice salon it's clean , professional and good price . read more

Terrible experience here. Pros: very attractive design, appeared to be clean, and is very large. They give out complimentary fruit and water, however I was not offered either. Cons: The receptionist was not friendly or knowledgeable. I spoke to her on two separate occasions, and both times could not even get her to adequately answer my questions. The entire time I was there I felt rushed by the staff, despite the fact that it was not very busy. One of the staff talked me into getting dip powder instead of the gel which I had originally asked for. I was told that a "fill" on the dip powder would be $15 when I came back, and that it would save me money over time. I know nothing about this product, but apparently there is no such thing as a fill for dip powder. A new set will be another $50. When I went back I was told that they could not control how fast my nails grow, but the product can last 6 weeks or so. On top of this, my french manicure was done very poorly, with two of my fingers having extremely thin strips of white, so they look different from the others. The employee who rang me up when I paid looked at my nails and appeared unhappy, but never offered to fix them or discount it. I will not be returning again, and was not happy at all with my experience. I am honestly not very picky or difficult. I work in the hospitality industry, so I try not to be a difficult customer. I found this place on yelp and now wish I had gone elsewhere. The upscale appearance of this nail salon can not make up for the lack of customer service. If a customer is not knowledgeable about a product then the employees should be able to help her decide what the best option is by providing accurate information about the services. read more

I tried this place out because I missed my appointment with my regular tech due to the snow. I was pleasantly surprised by the setting.. Brand new with great jazz music. The service was great and I was greeted with water and fresh fruit. The only thing that I didn't like was that the tech was using a very very very thin layer of nail polish. It may seem petty but that's enough for me to never go back. Especially since she rolled her eyes when I asked for a third coat. My polish won't last longer than a week. read more

I was very unhappy when leaving this place...I saw the reviews but I was like I need my nails done anyways...I won't be going back they rush you, and they are rude and they do what they want to do on your nails nope I won't go back at ALL! read more

The worst experience I've ever had at a nail salon. I recently moved to chesterfield and this place is very close to where I live, so I decided to give them a try. My boyfriend and I decided to come get a pedicure. It was a very nice establishment which I noted upon walking in. There was not wait either, which was good. They also offered us a drink upon sitting down, which was also nice. My boyfriend and I both chose the basic pedicure which was $25. The lady doing my boyfriends feet kept suggesting a different pedicure which was $45. We both kept declining and she brought it up about 5 times again. I told the guy doing my nails that I wanted gel. The lady butted in and said gel is $45 so my boyfriend should get the $45 pedicure also. At this point I was very unimpressed. It was also upsetting that getting gel polish added $20 to my pedicure. I have never heard of that, EVER. I also noticed that the other people around us were offered fruit while they got their pedicure, while my boyfriend and I were not offered the same. After declining the pedicure upgrade for the last time, the ladies whole attitude shifted. She didn't speak anymore and upon finishing my boyfriends pedicure she simply said "done" and walked away. As far as the man doing my toes, he did not speak to me at all. While the man was finishing my toes, I noticed the lady that did my boyfriends pedicure talking to the lady at the reception area. They were both staring at me and this went on for a few minutes. I felt so uncomfortable. At the end we paid $70 for the mediocre pedicures that we received. i will never go here again. They need a lot of improvement on their customer service. read more

Update to previous review.... the manager has been phenomenal! I enjoy coming to the salon! I still struggle with the tech Lee Money as she has a very poor attitude! The place is very clean, up to date and offers a good selection of colors. Every other nail tech so far has been great.... will update again soon... read more

Went here for the first time today. Nobody greeted me when I came in. At all. Even though someone was behind the counter. I went ahead and picked out a color, was going to sit to wait and decided to ask how long the wait was- so I asked the same person behind the counter thay hadn't spoken. He said come this way. Ok.....the lady that did my pedicure was pleasant. I don't need someone to talk to me during the service but being greeted should be the first thing done. They bring a plate of fruits and water which is OK, I guess they're trying to compensate for their lack of customer service. All the employees act like drone bees, going through the miserable motions. It's like an assembly line. I can't any that I will return. This is what I get for cheating on my usual nail shop. read more

They took 4 people that came in after me in front of me they gave me dirty looks make me wait an hour didn't offer me a drink or anything and still didn't do my nails I got fed up and just left yes the salons nice but the staff is so unorganized they only a certain amount of people that do acrylic they took all the gel people first then took a acrylic walk in in front of me the girl at the front desk was really rude too! read more

Even after reading the terrible reviews, I decided to try Creative Nails today. We were pleasantly greeted and were seated very quickly. I had read the reviews about Lee Money and hoped I would not get her, but guess what, I sat down and who did I have -- Lee Money. Contrary to the reviews I read, she was very pleasant, she smiled and greeted me, she did not have an attitude, and she did an excellent job on my nails. She was very pleased with her work. I appreciate that. Perhaps the people who wrote terrible reviews should look to themselves for the attitudes. After all, our environments are a reflection of our own life condition. Looking in the mirror usually shows us where the problem lies. read more

This place is HORRIBLE. Don't spend your money here. I will never come back again. Receptionist is dry and never smiles. The guy with the tattoos and skinny jeans DO NOT SIT IN HIS CHAIR!!! He is horrible and kept messing my nails up. Glue on my skin, nail tips facing diagonally. I finally told him to transfer me to someone else and when I did he shooed me out of his chair and said "Go! Go!!" then stared me down. I had to call my husband because I was scared! WOW!!! Is this how you treat your customers? All the receptionist had to say about it is "He usually is not like that". I left paying $75 with no discount. I did not ask for a discount but I should have been given one after how I was treated. Peter fixed my nails but charged me an extra $15 just to put some crappy chrome powder on my nails that took all of 60 seconds. High prices for horrible service, spend your money elsewhere!!!!! $20 just to paint my toes with gel and its already chipping 3 days later. read more

I went here on a Tuesday evening to get a quick and simple fill in... The decor was nice and clean overall. The receptionist was a helpful male. He was checking out a few ladies and they were all (3) looking at me with a weird look. I wasn't sure what that was about, until later it registered... I asked him how long was the wait and he said there isn't a wait, u can sit here. I sat in the suggested seat with no technician. Mind you, It was 7:30p and 3 other techs were seated with no customers. I figured they closed at 8p?? Not sure since this was my first time here, i was referred by my friend. I sat down and saw the other techs on their phone and one filling up the supplies at her station. I waited about 5 mins, a male tech came out with fruit and water. I didn't ask for that, nor was I going to eat it. Maybe they should ask customers if they would like some refreshments, instead of bringing it out and wasting food when the customer doesn't want it. Nice gesture, i guess... I was there for a quick last customer fill in. In and out, so I thought... He said he would be right back. That seemed like 10 more mins. At this point i was wondering what time does this place close?? I got up and told the receptionist I can't wait any longer. SO RIDICULOUS!!! 15 min wait, 4 possible techs to do your nails and still no service!!! I can't believe it, guess they were not in a rush to close up and go home, nor are they in need of customers LOL! Therefore, i will never return, either will my friend(their customer) after i told her about my lovely experience :)... They deserve 1 star, that's only because the male receptionist with the glasses was nice. I guess those women that were leaving when i came in were trying to give me the "don't get your nails done here" look without saying it in Front of the receptionist. I will definitely pay more attention to customers in salons from now on... Dodged that bullet, I'm sure I would have been unhappy with my nails now that I've read the other reviews. There are so many other salons in the area anyway:). Good luck future customers.... read more

I believe in second chances!! Unlike most places they serve you fruit and crackers and either water or soda which is cool but I wasn't too impressed with the quality. My first experience was super annoying. I went in for a mani/pedi and I got a lady that barely spoke English and though she smiled quite often and seemed pleasant she did not honor my wishes on how to cut and shape my nails...SQUARE MEANS SQUARE LADY not round, not oval, and definitely not whatever lopsided shape she made them. 3 weeks later I decided to give it another try and was very pleased!!!!! David the pedicurist spoke perfect English asked me what I wanted and did an amazing job on my toes. Kelvin the manicurist shaped my nails so perfect I am not going anywhere else again! This is a little more expensive then other places, and they are pretty professional however the only reason I won't be going anywhere else is because of David and Kelvin. read more

Every time I have come to this salon, the staff seems stressed and rushed. And it shows in their work. Twice now within 24 hours I've had to return for a broken acrylic. They seem to make sure you need to come back within 2 or 3 days for a fill in because "it's not safe to touch the cuticle with polish" so they just don't paint the nail all the way. If you're using products that aren't safe, that's an entire other reason to stop coming. I do not go to nail salons to be served fruit. I come for a quality experience. Yet it seems every time I'm in there, I over hear another customer having a bad time and the management making it out to seem as though it's the customer's problem. I'm extremely dissatisfied with not only the customer service but also the fact that the answering machine is full, so I can't make an appointment to assure my manicure will be fixed. I will not be returning to this establishment once I have my nails fixed, and I will recommend for people to find another salon who actually cares about the quality of work they produce. read more

One of the BEST salon experiences I have ever had. Great atmosphere, friendly, helpful staff and just an all around Fabulous experience! Lisa is AMAZING and i see her for my mani/pedi and eyebrow waxing! read more

I wish I could give this place more stars because I so badly wanted to like it. They were right by my work and they gave you a nice plate of fruit and the interior looked nice. What unfortunately fell flat was the service, a critical part of a business. The nail technician started applying a gel color I had chosen onto two of my nails until she realized there would not be enough of the color to do a full manicure with. She then tries to convince me to go with a similar color that I did not like but they had an abundance of. I had to tell her several times I didn't like the color and did not want it. She then puts on another color which yet again did not have enough nail polish. She put colors on top of colors and it overall was a mess. Not to mention it didn't last long and chipped a few days later. I was going to try this place again but after seeing the rest of the reviews on here, not sure it's worth the money to spend on something subpar. read more

I WILL NEVER VISIT CREATIVE NAILS AGAIN! They do not care about how their staff treat customers AT ALL! HALF THE STAFF IS RUDE AND HAS POOR CUSTOMER SERVICE. My first few visits were OKAY but I enjoyed the atmosphere of the shop, hence why I returned. After my last two visits I will NOT be returning. Yesterday my sorority sister and I came in for 2 fills, and two pedicures around 6:30. They sat us for pedicures and by the time someone came to help my friend (not me) our water for our feet was cold. The lady doing her nails drained the water and provided her with warm water. I simply asked if she could do the same and drain my water only. She responded saying she isn't doing my nails, will not be my servant and was being very rude to me. We tried to stay but she continued to fuss and tell me to take my feet out of the water instead of draining it. We left and they lost $150 atleast. They never apologized. Only one nail tech was very sorry for her coworkers actions and asked was I okay. Other customers were disgusted with the nail tech actions as well. The bad experience before that was my bday. The nail tech made one hand way shorter than the other. None of my nails were even. Once again nail tech unapologetic stating that my nails will grow even in two weeks which isn't possible if they are uneven. After speaking with a manager they had another nail tech fix my nails and even he said she was being lazy. i have a nice following on social media and a nice amount of friends in the area....i will spread the word read more

Everything that is shiny and new is not great. I was promptly greeted when I arrived and told to pick out my color. Once picked I was taken to a Pedicure chair to await my service. After 25 minutes without a look, a peep, and now cold water, I decided to approach the person who looked to be in charge. I told her I had been waiting 20 minutes. Her response was you can come back. My response"I will not be back!" read more

Decided to stop in on a whim for a mani when I noticed this place after shopping at Kroger. The place was huge with probably 20 plus mani stations. I was there on a Saturday so it was pretty busy. I walked in and was told to pick a color and be seated for a few minutes until a tech was ready. I was then moved to a station and after maybe 5 minutes was given a glass of water and grapes which was a nice touch. The seat was facing a TV which seemed to have a Shark vacuum infomercial on repeat that whole time without any sound. A tech came over and put her purse on a chair in front of me. Didn't say "hi", didn't even look at me. After about 20 minutes of sitting there without anyone acknowledging my presence and at least 5 people who were walking around the place seemingly with nothing to do, I decided to leave. I would have had no problem had someone just given me an updated. But, everyone seemed more concerned with going in the back of the place (lots of smoke breaks? who knows). Walked right out, no one even tried to stop me or seemed to care. I kind of feel lucky. Saved me 35 bucks on a mani (35 mani/55 pedi for reference which seems a bit steep given the area and lack of regard for customers). I'll take my money and go to my regular City Day Spa & Nails instead where a mani is $12. read more

I went in to get a soak off, acrylic over lay with gel paint, I got there at 145 pm on a Saturday, the reception sat me at a booth and started the soak off, I was meeting a friend there who came in a few minutes later. She was started with her pedicure. after 30-45 minutes of soaking I ask the reception who was going to do my nails, she states she didn't know and give her a minute, my friend finished her pedicure and I was still soaking, I went to the reception and asked again who was going to do my nails, she again said she didn't know and stated she had to take care of the appointments. I stood there cause I was not excepting that answer, the technician had to get up and find someone to do my nails, it's not like I could just walk out with aluminum wrapped around my nails, my friend was also going to get a fill in, when I left there at 315 no one had started on her nails, 45 minutes after I left she called me and stated that no one had still had started her nails. The receptionist really sacked at her job she should have explained to people as they were coming in that it was a long wait, in stead she just sat them at a seat and then had attitude when you asked her a question. When I was done and she rung me up for the service, she was very rude, didn't give an apology for the service, no thank you, just handed me my card and walked off. I have been going there for about 6 months but will not be returning. read more

Have been going there since the summer. Initially was impressed with the place. Clean and new and lots of nail colors to chose from. Lots of nail techs so no long wait. As my visits become more frequent im less and less impressed with the customer service and wait times but I dismiss it bcz it could be the time of day or day of the week. The receptionists dont seem sure of the wait times and dont keep track of who is next or who is available. My last visit another lady left about 10 mins before I also left without being serviced. I waited more than 40 minutes and noone ever came to check on me or let me know I was next or almost next not even given eye contact. When i got up to leave the owner I say to the owner, who is now at the receptionist area, ill come back another day. She never batted an eye. NEVER GOING BACK. I work in the serv industry as well and repeat business is what keeps you in business. I felt like my money didnt mean anything to them and they arent cheap! They need a lesson or two on just good customer service outside of just PAINTING NAILS. That lil water and fruit is not a replacement for communication and good service. read more

I went in today for the first time with my friend and had a horrible experience. I came in for a pedicure and acrylic fill in and Mike said he would do it. During my pedicure, I was first told I was "cheap" For still using acrylic instead of the newer dip powder on my nails. He said that it is outdated and cheap and I shouldn't continue to wear them. Strike one. Then after some time doing my pedicure, my friend came to see the color I had done and when she walked away, he said "does your friend love food? She's unhealthy and big" I was stunned and in shock that he had the nerve to say that. And then he didn't stop there! He then said "so many black girls so big! Why do they not take care of themselves, they must not love themselves." At that point i was fuming, luckily he had just finished my toes but I REFUSED to let him do my nails ( The guy Named Two did them he did great) I told the manager and she said she would talk to him but that didnt sound promising. I am still shocked he even said that to me, especially knowing that was my friend! I will not be returning and if you do don't let Mike do it because who knows what he will say! read more

VERY unhappy. I went with a large group for a wedding. People were nice, place was very clean. The issues started with a language barrier. I asked my tech if the $60 mani/pedi (As listed on the price sheet - also the only prices available) was for both. She said yes, both. She painted my toes with regular polish after requesting shellac. Those had to be redone. No biggie. I then had my nails manicured. They were uneven and had to be fixed by another tech. She filed the sides to close to the skin and on an angle. The nail next to my skin is cut in, basically they will end up cracking there and breaking. Also when the start to grow out, I will have hang nails on both sides. Not fixable. I get to the register and the total was $110.00! I cannot believe it. I would NEVER had picked that mani/pedi (As listed on the price list as both) if I knew it was $60 for the pedi alone! Then another $30 for the mani and $10 for each for the shellac! Salons by me would have been $60 max! Within 1-2 days the shellac on my nails are already chipped on the sides and tops! I called yesterday to tell the owner how unhappy I am and that I want a refund as I am now out of state and cannot come get them fixed. She was yelling at me on the phone. Sorry if it offends you that I am unhappy with the service I OVERPAID for. I ended up hanging up the phone. Such a let down. Now I am out the money and have to pay someone to fix them. Will never go back. If they had their prices posted that would be a different story. The pedi itself was great. Same the owner had such an attitude and was so disrespectful when I called. read more

I went in on a Friday evening, expecting a wait. I asked for a pedicure and to change my gel polish. I sat down in the waiting area for about 30 minutes. When it was finally time to get started, three of us were told to come on back to the bowls (there was a couple that came behind me). The water was turned on ( didn't ask how the temperature was) and the technician walked away. I had to call for someone to come back to us as the water was about to overflow. They "thanked me" and walked away again. I called someone a second time because my feet had now been in plain water for 15 minutes and now the water was cold and my feet were uncomfortable. The RECEPTIONIST came, dropped in a tablet, let the water out and started running warmer water. When I looked down, she hadn't stopped up the bowl so now I had no water and no soaking tablet. I just had running water over my feet. I called someone AGAIN. This time they stopped up the water, didn't put in a tablet and didn't fill it over the jet so water got everywhere. I was over whatever experience I was going to have at this point and I asked for a towel and got up to leave. A lady came running over acting all concerned. But I kindly told her I had had enough, and I left. I was fine with waiting, just not with my feet in cold water for 30 minutes. read more