I will never be visiting this establishment again. Requested a pedicure for someone with Callus and they said it would be $75 immediately. I told the lady that is perfectly fine since I'm completely okay with paying for someone to deal with such extreme problem but never did I think that I would leave feeling worst than I arrived. 2 hours later and here I am sitting at a different establishment waiting for someone else to fix this mess and actually take care of my callus. Never again! There is even wax still in my toes. See for yourself! Don't let these folks take your money like they did mine. read more

Creative Nails & Spa - Terrible paint job and wax still left behind! - Nail Salons Near Me - Chesterfield, Virginia

This place is horrible we have been coming here for awhile now and trust me when I say that they charge the most for nothing on top of that they do a horrible JOB! Today was the last straw for us me and my mom went to get out Pedicures done today and they charged us $123.00 and for nothing my mom came out of the store after paying for the both of us making me check the job they did for her and everything looks the same she even got her nails done and her nails look so uneven and we can't even explain how dissatisfied we are with this place never coming back! read more

Very kind people providing a relaxing customer focused experience. Best SPA Pedicure I've found in S. Richmond. The shop is very clean with all up to date high-end equipment. read more

Poor service. Their nail techs need better training. They rush and are rude. Don't recommend at all.

The last time i came here i had a bad experience one of the ladies yelled at me about my color choice and the number , i was wrong about the number however it didn't need to be yelled . This time i came because i have seen them do good work before , the guy who did my nails was friendly a little stern but he did a really great job and he didn't mind taking pictures of my nails for me ! I got ombré read more

Creative Nails & Spa - Nail Salons Near Me - Chesterfield, Virginia

I have come twice on a weekday at lunch as this is around the corner from my office. Both times to get my eyebrows waxed. They have always been able to see me immediately, and I am in and out in a jiffy which I appreciate. Both times though, neither waxing technician has barely said a single word to me. No questions about what shape I want or thickness or generally the higher level of personalization I have experienced at other salons. This would be okay if you wanted to maintain the exact shape you already have and just pick up some stray hairs, but if you're looking to truly get your eyebrows "on fleek" this is not your place. It is clean and very modern. While you can pay with card, you can only tip with cash, which I learned the hard way when I wasn't carrying any cash and was extremely embarrassed not to tip. read more

I went in with my best friend and it was the worst service ever. The lady that did my feet was on her phone, the whole entire time, so unprofessional. If I can give it a negative star, I would first and last time at that place never again. Also, the prices are not reasonable it's not worth it. read more

I went in to get my old nails taken off and perhaps get a manicure. When I asked how long the wait was going to be, I was told I could get started soaking right away. So she sat me down at a booth and went to, presumably, go get a technician. After waiting for 8 minutes, I asked the girl as she passed by if I could get started soaking. She went to go get someone, again, and then I waited a few more minutes. Then I heard two ladies come in and were taken to a back room. I saw a technician getting up from her seat, which nobody was at, and go to the back room. I waited a few more minutes, then asked the girl if I could really start getting my soak on. She told me that the technician just went to the back room to do a wax for a couple of ladies who had just walked in. The technician would do the wax first and then come out to take a look at my nails. Ladies, I waited 20 minutes after being told that I could get started right away just so a technician could "take a look at my nails". No ma'am, thank you Pam, I don't need that. I will never be back, and that's a darn shame because my work is just up the road and I get my nails done on a regular basis. I gave it a extra star since the receptionist was nice. read more

I just went into this nail salon today because it's close to where I live. I've been seeing signs for all their services 30%. I found out that deal will be happening for the entire month of August since they just opened less then a week ago. Overall, fantastic experience. I will explain why I didn't give five stars, but let's talk about all the good things first. The place is BIG! It's way bigger then a typical nail salon. They are brand new which makes everything so clean, so fresh, so nice! The atmosphere is good. They have relaxing jazz music playing, beautiful set up, TONS of space. So many chairs! So many areas to get your nails done! it was almost overwhelming how big it was. But I liked it. They will be able to handle big crowds on the weekends. When I walked in I was instantly greeted. Then again, coming in on a Tuesday afternoon is going to mean not a lot of business. Which is okay by me. They are new, and people really don't know that they are there yet. That's why I wanted to write a review for them. They are a friendly bunch of people. They spoke fantastic English which isn't always the truth at nail salons. They instantly handed me their menu of options when I told them I wanted a pedicure. They have a ton of options when it comes to manicure/pedicures. They have all different kinds of spa pedicures. They have typical ones, as well as really interesting ones. There are 13 different kinds of mani/pedis you can get, and even a men's one called the Men's Sports Pedi/Mani. That's really nice that they have options for everyone. I chose the deluxe pedicure. The original price of this is $55, but I only paid $39. This is one of the reasons why I didn't give it five stars. I don't actually think that it's crazy over priced by any means, however for the area that they are in I am almost positive they will lose business over that pricing. Where I live it isn't a rich area. These people are not made of money. This isn't the West End or Short Pump, you know? Yeah I think we are up and coming, but we are not an upper middle class area. But, I do respect you get what you pay for. I am not sure if I could really afford it without the discount, but we shall see. Anyways, I had this guy named Jordan I believe. He was awesome! He was so sweet and caring. I felt very comfortable with him. Plus he was strong. That's really important to me when getting my feet/legs massaged during pedicures. I could tell that he had great technique with his massages. Okay here's the other reason they did not get four stars. When I left, I still had some of the leg mask and scrub on my legs. Now I know they just opened and they will probably get these kinks worked out, but I did feel sticky when I got home and had to rinse off. But overall I would go back here. It was a great place! I recommend it! My nails looks lovely. And Jordan made sure I liked my color choice which was nice. I know he would of done it again if I hadn't liked it. Some other pros, they have massage chairs for pedicures, and they give you a plate of food!! I had a glass (not a plastic cup) of water with orange and lime in it with a straw and ice, and then a plate of fruit a cookies! SO CUTE! Such class! I loved loved loved that. Go here! Especially while they have this awesome deal. I am thinking about finding out about their facials. read more

Do not go here. They are very rude and do not listen to how you want your nails. The men will literally try and fight you when you tell them they are doing something wrong to their nails. Never seen a nail shop like this before read more

IF YOUR READING THIS. PLEASE DONT WASTE YOUR TIME OR MONEY HERE!!! very rude people. especially the lady who sits at the front desk. my nails are trash, the gel on my nails is chipping already. my daughter got her nails done also and Candy did a horrible job and they refused to fix it when I asked. I will never go back!!! they don't care about their customers and that's exactly why their business has slowed down tremendously! Again, please don't go here!!! read more

The worst nail experience ever! Left out Of there with a 60 dollar bill! Uneven nails and the finishing wasn't smooth at all! The worst!

Worst nail job ever!!!! Came in for a fresh set of dip nails. Previous ones lasted over 2 months from Haus of Nail. Not only is the dip too thick but they are sitting right on my skin. I told The man he was cutting me with the electric file each finger and now I know why. Will not be returning! read more

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So let's just say I had yet another AMAZING experience!!! Creative nails is my GO TO nail place no matter where I am. I'm always so satisfied by everyone's work there and everyone there is so nice, funny and helpful!!! Tonight , Bim did my nails for Christmas and they turned out beautiful ! Bim is awesome and I recommend Bim!!! read more

Creative Nails & Spa - Nail Salons Near Me - Chesterfield, Virginia

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Very disappointed in this nail salon. I moved really close to where this salon is. I was looking for a new nail salon that I didn't have to drive 20min away from my home. I guess I need to make that 20min drive to have my nails done by professional people. This all happen in a matter of three days. They're supposed to last you about 3-4 weeks!!! So upset. read more

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I have been coming to this salon for quite some time. Nancy is my nail tech and she is amazing. She has been doing my nails for about 10 years, I first started going to her when she worked at Nail Rap (another nail salon). I've had experiences at this shop that have left me less than happy but always come back because of her work. Today was one of my worst experiences - not with Nancy- but with the rude and disrespectful owners of the salon. I got my nails done a week prior and broke one so I went in to get it fixed, Nancy was busy with a client so they told me someone else could fix it, so happened to be the male owner. He did a horrible job to say the least, he started off with the completely wrong colors until Nancy went and found him the right ones. Then had an attitude bc I mentioned that they didn't look at all similar. I would have gladly waited or come back so Nancy could do the design but he said that he could. Typically when I break or chip a nail within a week Nancy doesn't charge, but I always tip for courtesy. I was so unhappy I began to leave and the manager (female) calls me from the desk saying I need to pay $5 for complete trash that her husband did on my nail. I asked her do you think this loos good? And she replied "It look ok if you don't look close" wtf?! She made me pay for something she didn't even think was good herself. So I paid it, but I won't be back. I don't mind paying at all, I would have paid more if I'd gotten Nancy, but the fact that their customer service absolutely sucks and I was so unhappy with the work it blows my mind. There are talented nail techs in this shop but the management ruins it for them. Don't go here, find a place with good nail techs and good service. read more

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This was my first time at creative and I went because I was referred by a friend. I made an appointment for 7pm for a liquid gel fill. It was 7:50 when they say me down (and yes, i was on time). They give u a nice plate of fruit and lemon water while they service you which was nice. I paid $43 to fix 2 nails and fill in the rest and I was not pleased at all! I'm going to get my nails fixed today and I've only had them two days. My side are rigged, they are NOT coffin shaped, a little lumpy, and my design is not well executed. I do not mind paying for service, but I expect my service to be excellent in return. I probably will never go back other than for a pedicure because the chairs look so comfortable. read more

Creative Nails & Spa - Coffin liquid fill I paid $43 for.... Design not executed well n where is my coffin shape? Not happy at all only two days old. - Nail Salons Near Me - Chesterfield, Virginia

I was already on this side of town and decided to try them out since this was the closest nail salon and I needed a fill in/pedi. And I have to say I'm glad I went in. For a Saturday, it wasn't very busy and I was serviced right away. And my nails came out beautiful read more

Creative Nails & Spa - Nail Salons Near Me - Chesterfield, Virginia

I love this place every time I go I get excellent service and it doesn't take them long to do read more

Creative Nails & Spa - It is a powder dip with coffin style nail and Eiffel Tower design - Nail Salons Near Me - Chesterfield, Virginia

I come here all the time to get my nails done after I get off of work ... or while I'm on break ... and never had any problems until today ... I have gel nails that are acrylic .. today after getting off of work I decided to get a fill in ..on Saturdays of course it's going to be busy ... but it wasn't too bad when I walked in .. due to the fact that I walked in around 12:00 pm on a Saturday afternoon... I walked to the front desk and told the lady that I wanted Lynn to do my nails but she wasn't available.. so I had to let somebody else do my nails .. I grabbed three templates to look at which color I wanted ... I normally get red but this time I wanted something different.. so I got a black diamond color .., I went to grab the templates to look at what I wanted to get ... I'm looking trying to decide.. I was torn between 472 and 403 ..472 is a pretty rose gold color.. and 403 is a light gold .. I stared to look more at the colors still couldn't decide ... after 20 minutes passed I get called .. I walked to the nail technician station she didn't say anything to me at all .. just sat me down and started to work on my nails ... Normally they would strike up an conversation with you but this one lady just had an bad attitude... she got easily annoyed with me after I told her that it started to burn a little as she was filing the color off my nails ... she looked at me and sighed I was like lady your hurting me ... I apologized for moving so much .. she calmed down little bit .. She asked me what color I wanted I told her 403 she walks away and gets the color .. she slammed it down on the table.. I wanted to tell her never mind but I didn't want to cause a scene.. so she finished my nails finally She wasn't that good I really wanted Lynn to do my nails but she was busy .. overall I will definitely make sure I don't go to the same lady I had today .. Once she was done I got up to pay the lady shoved my debit card in the machine and waited for the machine to print the receipt.. I wanted to just scream This is a good shop but some of the technicians can be snooty .. read more

Usually I go to Haus of Nails but I've been in vacation and didn't want you travel to Glen Allen. Usually have an okay experience here but within the first two days two of having my nails done two came off I went to get them fixed and literally the next day two more were lifting. When getting my nails done the gentleman Ryan I believe used the purple acrylic liquid to put on my dip which I knew was wrong and I said something he assured me it was better and would stay. Never again. Usually I'd go to there and argue but this is just 70 bucks I won't be getting back. I took this picture well into having these on more than two weeks but I think everyone knows dip lasts a lot longer than other services. Stay away from this place.. read more

Creative Nails & Spa - All nails lifting after 2 weeks with Dip. - Nail Salons Near Me - Chesterfield, Virginia

Nice salon and normally well staffed. I know what I want when I get there, but the push to up sell can be annoying. Basic pedicure is $25, but then jumps to $50 and up. REALLY press. They serve fruit and beverage while you get a pedicure. Friendly and they do a nice job on polish. read more

Creative Nails & Spa - Creative nails, Midlothian VA - Nail Salons Near Me - Chesterfield, Virginia

No wonder this place has only three stars. Came here with my sister to for a leg wax service. I had been told the price was 25. I thought, not bad. Before I even walked to the waxing area, I was informed the price would be 50. When I asked why I was being charged double what is listed the woman stated the price is per leg. Wtf? Who waxes only one leg?? Not only is it not specified on the list their prices are per leg, which is completely stupid, the employees began smirking after mentioning something amongst themselves. Not sure if they assumed I did not notice. Number one, my legs weren't in desperate need of a wax. Secondly, they're not ridiculously long for them to use a jar of wax and supplies on. I live in SoHo, NY where a majority of the beauty services are known to be ridiculously expensive. But I've never been told the stupidness that prices are per leg or shown extremely poor customer service as the one I experienced today. I advise you to confirm prices of the service you select before you begin here. Or avoid this establishment altogether.u read more

My wife and I went in January of this year and we both had a mani/ pedicure. The service was excellent. We will be coming back again.

I give them one star only for door customer service. I will never go here for a Facial lip, chin and brow wax again. Tina, reused the cloth to pull more wax off. After she coated the whole lip instead of one side at a time. Then when she got to a chin it felt like she pours wax on the whole chin. She once again reused the the same cloth on more then one pull. I have never had a wax professional so unable to do her job properly. She even took a small blade to a few stubborn hairs on the chin. Which in my whole 5 years of waxing has never had to happen. As she was shaping my brows. she decided it was a bright idea to put rubbing alcohol on my lip and chin. I had tears in my eyes. Lets just say. "I will not be back for any reason." Then I got proceeded to be charged 32 dollars for all of it. My normal place, I was not able to go this week due to my work schedule. Their prices for all this is only 20. But I will never make this mistake again. read more

I've been here before and my nails have always been fine. I wanted to go to Escape Spa and Nails but they were packed!! So i called Creative Nails and Spa and they said they had no wait and I insisted to put my friend and myself on the list and she said okay... We arrived 20 minutes after and when we walked in was good it would be 30 minutes because they had a lot of walk-ins within that 20 minutes... My friend got gel nails and they could take her immediately. I ended up waiting over an hour for my nails to get done and he finished mine in 30 minutes.. I think he did a good job but my friends nails took over an hour which should not have been the case. The lady could not even do my friend's nail design. They look awful and she was upset about it. She was still going to pay but not the $37 she was going to be charged for. They wanted $37 for their time... well their time was also my friend's time which was obviously wasted. The lady agreed her nails looked bad but was so rude about the situation saying that the reason they looked bad was because her natural nail was uneven! That's their job to fix when doing nails what the heck. We won't be back because the desk lady was so rude to my friend and barely spoke when she paid the $15 for the bad nail job. read more

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I don't do this often because I work in retail & I understand the importance of a company's reputation and brand but I can't remain silent about this. I went into this location just to get an acrylic nail replaced & a polish change. They did not have any colors in stock to choose from, every color I chose she could not locate. Once I settled on something completely different from what I wanted. The lady Emily that did my nails did a horrible horrible job polishing them my polish is lumpy as if my 3 year old could have did a better job. I currently have coffin nail shape, the nail that she replaced is now round looks nothing like my other nails. I'm so sad, while there, there were 3 other escalations the workers are rude. I was charged 28.00 & was not explained why when I asked the manager. Do not go to this nail shop there are plenty more in the area that we can spend out money with. read more

Very nice salon! First time visiting as I was in pursuit for a new nail technician. A+ ambiance, friendly staff. I could be wrong but owner wasn't that personable unlike his technicians. They worked hard. Kim and Nancy are amazing. Tiffany does great manicures and pedicures. Pic shown is Kim's work. I'll be back. read more

Creative Nails & Spa - Nail Salons Near Me - Chesterfield, Virginia

I used to love this place and would be the only place I go to and I only go maybe once or twice a year but for my wedding I went and two different staff members on 2 separate visits used the hardest coarsest electronic Filer to file the gel off my nails. Which made my nails so thin they were splitting all over the place all in the middle of my nails and on the sides. I even came back to ask why my nails were splitting and a second person did the same thing filed my whole nail bed down thin and I didn't know any better until I went to another salon nail salon and they finally told me what was happening. It made me want to give up going to nail salon my nails were fine before I ever went. I will not be back even though it's on my side of town. I pray new salon I found will restore my nails and they will grow back from damage That was done by creative salon. read more

First time going to this company for a pedicure. Boy, was I disappointed. From the moment I walked in, I felt rushed. They have an extensive menu and if you want a "real" pedicure, you will pay! It was my husband's first experience and I hate that it was bad. Additional fees if using your debit or credit card. Define you will not go back. read more

I don't think the nail tech was a rookie just not interested in doing the job. I get deluxe mani/pedi regularly elsewhere but tried this place because it was convenient. This was the worst. I don't even get polish on my finger nails - easy money you'd think. $74 for an awful experience read more

I went here to get my lashes done two different times. Each time they charged $50 and the lashes never last more than a week. I'm only writing this because I shared with Kathy how the lashes don't stay and she assured me they would and they never do... horrible and they over charger with everything skyline is ghetto but prices are reasonable for the service... it's a pandemic and they just taking people money!! read more

I had the worst of worst pedicure there. The lady rushed through extremely quick for it to be a $50 pedicure by the time she was done there was nail polish all over my toes other than where it should've been the nail polish on my toenails was lumpy and bumpy I wanted to cry I even took video And pictures plus she had a visual of what she did the work was horrible she had nerve to call over the lady that's in charge that lady even shook her head in disgust when The nail tech had to do the nail polish over she acted as if I did something wrong she was rude and rough I will never go there for A pedicure ever again read more

A week in half ago I decided to have my nails done, and I got the new dipped nails method. I opt for the dipped nails because the lady at the front desk told me it would last longer(4 to 6weeks). I was surprised when two of my nails fell off. So, I returned three times for repairs within a week in a half. The third time I returned, the lady at the front desk know me very well at this point. She suggested I get a new set. I told her only if it's with no charge. I was very clear when I said the girl I wasn't paying for more nails. But, She continued preparing for the remover of nails. I said I'm not paying again for this, while she continues prepping I had to wait for the owner and when she arrived she was scolding me and in a rude tone. She was doing this in front of her staff and consumers. She was mad because I didn't stop her staff from removing my nails. She starts fussing at me like I was a child and had a demeaning disgusted look on her face. All while removing my nail. She continues to fuss saying "why I let her do that." She later told me during her rant that I was taking advantage of her, she said this to me several times while removing the dipped nails. She refuses to listen to or consider my position. She continues o demean me in front of everyone. I wanted to explain to her that the lady suggested it and I just agreed, especially since this is my third time in here for the same thing. She continued to fuss and saying things like, I didn't need dipped nails, they aren't for me. I was respectful, but the owner wasn't, and all this was taking place while she was still doing my nails. I tried keeping quiet, but she wouldn't stop being bossy demeaning and unprofessional towards me. All I wanted was to have beautiful nails a week an half ago. I decided to get my nails done using the dipped nails because I was told it last longer. I wanted to keep quiet and allow her to finish but she wouldn't stop being demeaning towards me. I was so uncomfortable and signed showing I was annoyed. I felt hurt and just wanted my nails to last for 4 to 6 weeks. That's when she jumped up spoke to the lady at the front and refused to do anything for me or hear anything I had to say. She wouldn't allow me to wash the solution off my hands. She led me outside and stared at me if I have done something evil. She said she repair only. I told her i didn't know and this was my third time within a week in a half because they fell off they were falling off. She wasn't listening to me, and I was myself over and over. THen she said, she was afraid and scare and for me to get away from her. In her words " I'm scared for my life." I was shocked and was like what I'm not going to hurt you. I left in fear she will call the police and lie or something. I later realize this was here intentions so she wouldn't have to do my nails. If she was so afraid why was she talking to me the way she was. This owner was awful to me her consumer because I wanted to enjoy what I paid for. The owner was indeed manipulating and deceiving. She doesn't care anything about the quality of service or people. It was the worst experience of my life. All I wanted was to have quality nails. I take it as a loss. I would've received something else like gel nails instead of nothing at all. The owner fuss and attitude towards me were awful how she demeaned my character, smh. I will hope no one will go through this and that she will explain the process ina event damage happen to nails before it happens. read more

Never visiting this shop again. The prices are inconsistent and the older lady that did my pedicure last night did not know a thing about what she was doing. The polish on my toes is lumpy and crappy. Paid $75 for this pedicure. I've never paid this much for a pedicure in my life. Please spend your coins wisely. Price gouging at its best here! read more

I've been a loyal customer since they opened but tonight was the last time I will give them my business. I was overcharged and lied to about the break down of the cost. Service has declined tremendously along with the staff. read more

Very nice establishment with friendly service. Tips must be provided in cash but you can pay for services with your card. Complimentary ice water (in a glass!) with lemon and fresh cut fruit are provided! read more

If I could give this place no stars I would. I always come here to get a gel manicure with Lisa and today I got dip in natural but not with my usual person. I will not be returning here anymore. Every time I come here I am never greeted by anyone, and today was no different. The person the front desk receptionist put me with did an absolute awful job. First off he doesn't say hi or anything just goes straight to look at the receptionist like why did you place her here. He then starts my nails and tugs on my hands multiple times. I went for a short look and ended up with short uneven nails that are going to the freaking side like a coffin shape. Long story short I paid $45 for uneven nails and a crappy nail job. I will not be returning to this nail salon and will advise friends/family not to come either. I will take my business to a different place with better nail techs and better customer service. Do not waste your hard earned money on a place that is not willing to take their time with their customers to give them their best work. read more

Creative Nails & Spa - Nail Salons Near Me - Chesterfield, Virginia

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I love this nail salon. The staff is friendly and professional. The salon itself is attractive and can handle several "groups" of clients, although it is best to make an appointment. In fact, this place is so busy I always make an appointment so I never have to wait. The staff serves fresh fruit and ice water. I really feel pampered. Hours of business very convenient. Best manicure and pedicure I've ever had. Definitely Five Stars! Highly recommend. I don't think the price is out of line with the quality of the work. I don't have to return as often. They do nice work. read more

They Guy was rough and rude. Station was dirty. Nicked my skin. Bleed slightly. They Charge way too much just for Color change. Brows were a bit thinner than I asked but still came out good. It's pretty scenery over all. This place was my preference while in town because they do great pedicures but I'll probably pass next time read more