All I can say is: I have been getting Brazilian waxes for 20 years, and this is hands down,…read moreliterally THE best wax I've ever had. When I tell you I feel like a whole seal in the best way, I am not exaggerating! Skn & Wax Bar is in a very cute and clean salon studio on the West side, and the owner, Kendra, has organized and designed it with the cutest decor. On top of that, her space is absolutely spotless. She uses the best products for absolutely everything, from the wax down to the table cover + draping cloths. Kendra is incredibly kind + personable, the type of person who immediately makes you feel comfortable. I'm an extroverted person who doesn't necessarily struggle with timidity, but still, she has the kind of personality that I imagine makes even shy or withdrawn people very comfortable--she's just naturally sweet and kind with a positive and joyful disposition. I went here not having been waxed in over six months, so you can imagine what we were working with. Cut to my shock going from 'literally cannot live like this one more day' to 'OMG this is the best wax of my life' within 30m. Kendra was *extremely* detail-oriented and made sure she left nothing behind. It wasn't a super fast wax, and in fact it took some time (about 35-40m , realistically), but I've had plenty of fast waxes in my life only to get home later and find lots of little hairs still hanging around. Not this time! I knew it looked and felt good when I left, but it wasn't until later when I was at home showering that I realized that, perhaps for the first time in my two decades of waxing, I was really, truly, completely bare. I can't tell you how clean and amazing it feels! As for pain, which I see as collateral damage, but I totally understand is the dealbreaker for many people: Kendra has a great method that actually protects you from excessive pain, even in the tenderest of spots. She's also very cautious to instruct you to take a deep inhale when she knows it will be more harsh, which helps tremendously. Overall, it barely hurt at all, and I definitely had NO lingering pain when I left (which is not always the story with waxing). Kendra has a client for life in me. I can't recommend her services enough. Just GO and tell her I sent you:)

From the owner: Skn & Wax Bar is a safe space that creates a calm and serene environment, which allows customers to…read moreunwind and indulge in our services.

I visited habit after looking for a spa for a facial as a Valentine's Day treat to myself. I…read morereceived a lot of ads about habit after searching and they were offering a new customer special. I received a custom facial from Lani and it was a great experience. She was super friendly and explained exactly what products she'd use based on my skin from her observation and my concerns. The facial was awesome and I'd love to put it in my routine consistently but it'd be a bit of a splurge for me. Now the space itself was beautiful but could use some improvements for customer experience. First the room I received my facial didn't have a curtain it was open which made it hard to relax and wind down because I could hear people moving throughout the spa and talking. A lot of talking. Not obnoxiously just more than I'd care to hear since I came to relax. Lastly. The music choices could also be a bit more relaxing like calming/soothing instrumentals rather than music with lyrics. Overall I'd visit again but some changes could make this a much better experience.

Enjoyed a custom facial this weekend at Habit, which is super trendy and cute. We had a party of 4…read moreand were all taken to different spots, some in the large open room, and some in more private areas. The facial was good, the products felt great on my skin and left it shining and flawless, and the facial massage was heavenly. In the downside, we were taken back over 10 minutes past our appointment times and the majority of the appointment was spent asking questions and talking. Additionally, the spa does not have a traditional facial with spa robes etc as it is all in the open so that takes away from the spa feel. Overall, the facial was great and I would definitely go back again!

Loveee this place. I got a full body wax and my waxer was very professional and spoke to me the…read moreentire time and made me feel like we were best friends. Everything is very sanitary and up to code. A lot of people may change their minds because of the price but remember you are paying for professionalism and sanitation being stellar. Don't hesitate you won't regret it. I'm a forever customer

I prepaid for a massage for my fiance for his birthday back in August 2025. $250. Every time he…read morewent to schedule they told him they were booked and call back in a few months. A few months ago they told him they did not have a massage therapist anymore. I called to get my money back, again prepaid for a massage not a gift card, and after many calls a manager finally told me she would refund my card. It's been at least 6 weeks and no refund, no call, they now aren't even picking up the phone. Give me back my money thieves!

Great service and very friendly atmosphere. Love I am able to schedule last minute appointments…read more Staff is very accommodating. I highly recommend this place.

Absolutely amazing service by Teresa - she was efficient and I think she created the best round…read moreshape out of all the nail techs I've been to. The interior is nice and clean but surprisingly busy for a Wednesday - then again it's the Wednesday before Christmas so maybe it should have been expected. I came with my fiance's sister and she was getting her nails done for the first time ever. Overall a great experience and high quality for being done in such a timely manner. I'd definitely come back, though I'm not often in the Richmond area. While I got natural nails with tip extensions this time around, they have a large color variety so It'd be fun to get something colorful or shiny next time.

If you haven't already, you must call ASAP and schedule your next or first wax with Zena! Not only…read moreis she the most experienced waxing tech I've ever met, she is also the sweetest. She makes you feel special whenever you see her & a perfect no hair left behind wax is just the icing on the cake! If you have been contemplating a first wax or are looking for someone new who will listen to your concerns and educate you on the process or even just to vent during your session, your search ends with Zena! Her location is relaxing and most importantly CLEAN! Would never go anywhere else :)

I had such a great experience with Zena! I came here to get my eye brows waxed. She took the time…read moreto look at my brows, asked what kind of style I wanted, made suggestions. She was friendly and fantastic to work with. She really knows her stuff! She explained all the different waxes and how they are used for different areas. My eye brows look perfect, I got so many compliments at the wedding I went too! She has amazing reviews at her last waxing gig, she was the top waxer and all of the reviewers said to make an appointment with her. They were so right!!!!!

10/10 recommend. I honestly can't recommend Kimberly enough. I have tried just about every waxing…read morecompany in the Richmond area and I am so thankful that I found Kimberly. She makes Brazilian waxing/sugaring easy! She is so relatable and good at what she does! She also does sugaring which is difficult to find in Richmond. I have been getting Brazilians consistently for about 5 years now and this is one of the best services I have received. Thank you Kimberly!

I am a frequent flyer at all the local waxing spots and Peachy Keen is a great little spot. I had a…read moreBrazilian and eyebrows and it was great. Quick and painless. What more can you ask for from a waxing experience? The prices are comparable with all the other waxing places in the area. A definite must try for all your waxing needs. P.S. They do sugaring too. I have never tried it, but I might on my next trip there.

Christopher was pleasant and professional. My experience was exceptional. I will repeat and will…read morerecommend.

I've been a customer at this location for over a year now after previously going to the willow lawn…read morelocation, and it is well worth the drive to this location for the superior customer service. I've seen a couple estheticians for eyebrow waxes and have been regularly booking with Abby. She is the sweetest and is very detail oriented, so I never worry that I'll leave without my brows looking perfect! She always takes her time and I never feel like a number. Only drawback is that parking can be tight if you make appointments on Saturday mornings, as they are located in a busy shopping center.

This is my second time getting a massage at serenity spa. I've been out here from California 2X in…read moreone month. Brianna is great! Best in the country!

My wife and I booked a couples spa day about a month and a half ago. This is important on why it…read morewas booked so far in advance. My wife and I were in Short Pump and decided we wanted to schedule our couples spa day so she called the Short Pump location. I was sitting beside her and they were on speaker phone while she scheduled. They kindly asked if "your husband" would be ok with a male massage therapist. This is a no for me and always will be. It's my personal preference and will never change. My wife said no and they told us it would be about a month before they could accommodate us. We showed up on our scheduled date after working extra late the day before because it takes us an hour to drive to this location and we know it would take up our whole day. After sitting in my sauna for 20 minutes I sat there waiting for 10 minutes for my therapist, who, to my surprise was a male. I explained I did not want a male therapist. He was polite and I thought was going to tell me to wait a few minutes while he figured this out. Instead he said "go ahead and get dressed and go to the front". So that's what I did expecting an employee or manager to come figure out what needed to be done. It's also important to know once he told me this I told him to tell my wife because I know she would have gotten up and left. He said to me "Oh, she's probably started her treatment". He did not walk me to the front or talk to me after in any way. The staff sat at the front desk whispering back and forth so much that I felt uncomfortable and decided to wait outside. 2.5 hours later I get a call saying it's time for my facial. I explained what happened and told them it was a terrible experience and they said sorry and I won't be charged. She also said she would have a manager contact me. Guess what, not contact has been made to me directly. However, my wife called and let them know just how bad and unprofessional this experience was. The manager, Kendall, agreed and said this is unacceptable and she was going to contact upper management to see what they could do. After Kendall failed to contact my wife as promised she called her. Now Kendall told my wife I lied, that never happened, there staff did nothing wrong and they could offer me 20% off if I come back in. Let me be clear on how I feel about Scents and Serenity. I would rather chew my own fingers off than step foot into that spa again. I will eat the money I wasted on this place rather than be treated so badly, called a liar and listen to the excuses the staff made to protect their mistakes. It was clear and I heard my wife directly state I wanted a female therapist and they agreed and scheduled a later date. Oh, let me also explain that my wife probably hadn't even started her session and had a female therapist. They easily could have corrected this by switching. We would have been completely fine with that. And time wasn't an issue. We started 10 minutes early to the excuse of "you wouldn't have gotten all your time" is irrelevant. Look, I'm sure people may love that place. Everything is good until it isn't and the way the manager handled this showed my their attitude towards all their clients behind closed doors and money is the only thing that matters to them.

I have had lash extensions for over two years now and I absolutely love them. That said, I travel a…read morelot and, in my trav la, have experienced some less than great technicians. Sonia exceeded all of my nervous expectations - she knows what she's doing, she's fast and gentle, and my eyelashes look natural and great. I highly recommend her!

She glued my eyes shut. Pried them open. As I continued to shed tears due to the irritation, she…read morehad the nerve to ask me if I have allergies. Lol. I paid over $160 for this experience. She was a nice person and I was hoping I found someone I could stick with, but no, I have not. I'm really surprised about my experience since I decided to go see her based on the glowing reviews here and the experience she claims to have. This is why I felt like I had to leave a honest review. ------ Update: its been less than a week, and she has used too much glue and didnt smooth it out, the glue is clumpy and has sharp edges, it pokes my eyelids no matter how gently I touch them. And whe they fall out and gets in my eye - it hurts really bad and scratch my eyes they turn red.