Not the high quality pics they post. Coming back after my honeymoon to write my review : this place was so frustrating. The woman/owner at the front who answers the calls was clearly exceptionally talented. I do actually think HER work is the one broadcasted on social media. My maid of honor reached out via instagram with a photo of what I wanted for my wedding nails and when I got to the salon, I was excited to get started as it was the literal day before my wedding. (We DIY'd the WHOLE thing and I needed to make sure I didn't break any nails in the days before) I can't remember the name of my nail tech, but IMMEDIATELY I realized we were in a sticky situation. I tried to trust the process, showed her photos, told her I wanted a squoval French with the gold line to highlight the manicure. After I watched her MULTIPLE TIMES glue the tips on crooked, and I'm not talking like picky girl crooked, I mean DISFIGURED crooked - Once we got to the gold tip portion, I was told by the woman/owner up front "she can't work with metallics and do lines like that can you pick a different design?" In my head, I'm like, "did you not schedule this?" "Would you let me leave with my hands looking like this?" "Why don't you do it?" But she had another client and was doing anything absolutely gorgeous job on her nails while simultaneously dealing with a tough situation on the phone. I was so totally thrown off guard by this, already by the shape of my nails which definitely were very DUCK looking and the fact that we communicated with their instagram which is riddled with insane talent that I didn't know what to do. The woman up front/owner was very clearly and personally going through something on the phone that I really felt bad about and I just didn't want to ruin anyone's day so I just sucked it up and left with the absolute worst manicure of my life after so many times explaining that these were my wedding nails. My poor maid of honor got similar treatment where she got dip nails and her male manicurist put them back in white dip at the end so her nails literally looked like she played in glue. Im so frustrated. I understand people have hard days, but no one asked me any questions or seemed to care that I was getting married and chose their salon to do my nails. We had a huge wedding of 165 people and I had to show my ring to all of them - my nails will be plastered in photos for everyone to see. I tried to file them down on the sides, went to a cvs to try to fix them myself after our rehearsal dinner as I had 0 time to do anything since we were on a pretty big time crunch and my index nail on my left hand was literally pointing right. The salon itself is pretty, it seemed clean, but as far as marketing goes, I can't believe this happened to me. I paid 70 dollars and I always try to tip well, because I do want to believe the tech tried her best and that it wasn't necessarily her fault that the appointment we made was for something she couldn't do, so I tipped $20. Disappointed, sad and honestly feeling a bit robbed by them still. One week after as well, there was an odd gap of clear space between the French and the actual pinkish color that literally turned yellow on our honeymoon. Mortified to show my hands there. Now, even after I correctly took off the nails with acetone, I am left with an awful RING OF FIRE on my nail beds. this has never happened to me before and from what I hear, it means the tech was careless. The gift that keeps on giving! So now, after my wedding and getting my new and beautiful ring, I can't even get my nails done to show it off. I have to wait until these grow out. I will update the review with more pictures as they come in but here they are currently less than 1 month post appointment read more

Luxe Nail Spa - Other hand - Nail Salons Near Me - Richmond, Virginia

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Lyn is amazing. Great attention to detail &very friendly! Go see her Recommend !!!!!!! read more

Luxe Nail Spa - Nail Salons Near Me - Richmond, Virginia

Lyn is the best nail lady I've ever had. She is so kind, professional, clean, and has the BEST energy. I will be going back.

Lyn is amazing! She is the only person I will go to because she listens and takes her time. She is very talented and professional. The atmosphere is clean and inviting. read more

The BEST nail salon I have found in the area! VERY clean and the staff are all so nice and professional. From the moment you walk in the door, there are no smells whatsoever of it even being a nail salon! I highly recommend! Lynn does my dip powder manicures and I can go 4 weeks without even a chip or break! Trust me when I say you need to choose this as your nail salon - they don't rush you or feel like you're just a number. They all go out of there way to make you feel welcome and do the best job! My kinda vibe :) read more

I go to this salon for gel x and pedicures once a month. It feels very "high end" from the vibe to the service every time. It extremely clean and very well maintained. I have never been happier with a nail salon or stuck with one for as long as I have this one. Highly recommend if perfection or close to it is what you're looking for. read more

I have been looking for a new nail salon to visit regularly after the salon I had been going to came under new (poor) management. I was a walk in, and showed the tech a picture of what I wanted. He (Michael) did an absolutely fantastic job. My nails look even better than the photo I provided. The atmosphere was relaxing and pretty, and the techs were exceptionally clean after every single customer. Michael was friendly and most importantly, meticulous. I'm so impressed and will be back! read more

Luxe Nail Spa - Acrylic nails (pink and white) - Nail Salons Near Me - Richmond, Virginia

The salon was calm and clean, plus the owner was very friendly and helpful on the phone, but unfortunately I left with almost all of my cuticles feeling raw and nails drilled down past the nail bed, which made washing hands and doing anything very painful over the next week. read more

Jason did a gel full set with baby pink chrome gel polish. My nails have never looked so amazing!!!!!!! I love my nails!!!!!! I'm so happy I found Jason and Luxe Nails!!! Thanks, Tracie M. read more

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So impressed by the entire experience this salon provides! The salon aesthetics are clean and very pretty. I was a walk-in, and they had several patrons already being helped. The team were very kind to me and communicated the wait with compassion. I had a few questions about different options and I was given thorough advice, which I appreciated! I received a gel pedicure and a builder gel manicure. During my visit, I received some hard news on my phone and had a pretty hard time not being emotional over it. I didn't feel judged for crying in a salon, but instead felt their concern. They gave me water and some tissues, and offered smiles and asked how I was feeling as I worked through the personal issue. The builder gel manicure is phenomenal. I communicated what I wanted and received exactly that. I was very impressed with the care Christine gave to ensure that the gel laid evenly with no bumps. It shows! Highly recommend this location! read more

Luxe Nail Spa - Nails - Nail Salons Near Me - Richmond, Virginia

Lyn is the BEST and the only person I'll be going to for all my nail needs! Not only she's talented, but she's the kindest! She's put on 4 similar colors on her own nails for me to see and choose from! Who does this? No one!!! She's incredibly patient and helpful! She made my experience extra special! As for the salon: very clean, everyone wears masks, and they have good prices. Pedicures start at $35 and manicure (gel) is also $35 read more

Love it here. We were fairly easy walk-in customers for manicures, but they got to us quickly and were very friendly. Shop is small but I love that. Very clean and cute space, convenient. Everyone in the shop was great, fun to chat with, etc. great vibes! Highly recommend. read more

First impression: very clean. My nail tech was very nice, but the end result was not awesome. I got acrylic fill with regular polish... she kept insisting on gel. With so many nearby choices, I will not return. read more

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Obsessed with my nails! Luxe Nail Spa has the best color selection and top tier brands that truly last. Diem and her entire staff are friendly, professional and deliver beautiful results every single time. Do yourself a favor a book now! *builder gel manicure read more

Luxe Nail Spa - Builder Gel Manicure - Nail Salons Near Me - Richmond, Virginia

IN LOVE - I wish I could pack it up and move it to Florida since I don't live here. It's a boutique, intimate style nail salon. We scheduled ahead to use all techs for a pre-wedding mani-pedi power hour(s) with the bride, moms, and a few of the bride's closest gals. Michael is the man. Apparently I'm very high demand and rightfully so - a pedicure with him recharged me. No joke. Diem did my nails and they were stunning. Bride and I both did versions of builder gel, classic French and chrome finish for a nice classy/modern touch. It's lasted me already so long and looks so natural. Not only was everyone happy with the final product, but we had great conversation and enjoyed the hospitality of everyone. So kind. There is no question that this is the place to be in the Richmond area, whether you're a local or you're just passing through for an event. read more

Luxe Nail Spa - Comfy seats - Nail Salons Near Me - Richmond, Virginia

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Thank you Lyn! I found a peaceful calm lady who was able perform a unbelievable pedicure and manicure. I have never had such a wonderful experience as I have had with Lyn. I would like to recommend this lady as your next manicurist who can offer the best pedicure. She is worth it!! read more

Luxe is the best! I've been to several nail salons over the past few years but stopped searching when I found Luxe. Everyone who works here is friendly, the place is very cute and clean and my nails always turn out even better than expected. Diem is super talented and can recreate pretty much any design I ask for. If you want Pinterest worthy nails this is the place! read more

Luxe Nail Spa - Glitter nail design - Nail Salons Near Me - Richmond, Virginia

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Long anecdote headed your way: former resident of Northern Virginia and future resident of NYC but living in Richmond for the month to take care of my mother. Had to say goodbye to my favorite salon in Falls Church at the end of October and currently struggling to find a reliable salon in Manhattan that won't charge me an arm and a leg. I had one bad experience in Manhattan before moving to Richmond, the work was almost embarrassing. Fast-forward to searching Yelp for a highly rated nail spa for the month and here I am. Removal for a full SNS set by another salon followed by a fresh set of SNS on long, natural nails ran me a total of $75 here. For my next visit, the outside salon removal charge obviously won't apply. My technician, Chan, was gentle but worked with accuracy around my cuticles despite me pulling away a few times (too much coffee). My nail tech Chan and everyone else in the salon were extremely friendly, relaxed and not rushed--all great signs. One customer scheduled not one but three subsequent appointments while I was just getting started in the chair, perhaps a true testament to the quality of work done here. read more

Luxe Nail Spa - SNS in shade 9 on natural nails - Nail Salons Near Me - Richmond, Virginia

One of the few places in the Richmond area that still offers eyebrow waxes for $10, which I am so thankful for. I went here for the first time yesterday, & had a pleasant experience. I walked in & was helped right away. I'll likely be back! read more

I moved here 3 years ago, and tried several salons in the area. Once I found Luxe Nail Spa, I stopped looking! They are SO NICE, really really good at what they do, and super convenient. They're always willing to try some new design I found on Pinterest. If you're into fancy design, Diem, the owner, does INCREDIBLE work. read more

Luxe Nail Spa - I asked Diem to do something special for my cruise vacation - something like water and marble. And dang did she deliver!! - Nail Salons Near Me - Richmond, Virginia

Linn was amazing. I got the best leg and foot massage ever with my pedicure. She made my legs, feet, and hands so smooth. I'm definitely coming back. read more

They were very nice and did a swell job on this newbie acrylic fan. I can't wait to go back and get a fill-in read more

Luxe Nail Spa - Acrylic gel nails - Nail Salons Near Me - Richmond, Virginia

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Great service. Fit me right in. Super friendly. I am from out of town or I would visit again read more

Luxe Nail Spa - Nail Salons Near Me - Richmond, Virginia

I love love love Luxe! My best friend kept telling me how amazing Diem (the owner) was, but I was faithful to my old salon....UNTIL I finally went with her. I will never go anywhere else. I get the builder gel and I kid you not, my nails last 3-4 weeks EASY (I typically don't wait that long, but during the pandemic, my nails held up so well)! She's amazing with my eyebrows too. I get so many compliments from random people. I also get the Spa gel pedi by Michael and it's legit the best massage I've ever had...seriously...it so relaxing. Not only do my nails look phenomenal...but I always have such a fun time there. The music is great, and all of the clients end up talking to one another laughing and joking (it kinda reminds me of like a female barber shop). They've also done a really good job about distancing and sanitation during 2020! *Picture is from my last appointment. I wanted a matte black with a shiny tip and she DELIVERED :)* read more

Luxe Nail Spa - Nail Salons Near Me - Richmond, Virginia

Update 8/27/22: I was honest in my review and everything the owner has mentioned in her response, I addressed in my review. In addition, I told her exactly what I was going to do, I didn't post a review until days later because I wanted to try and reach an amicable resolution. This was not an ambush. I disputed the charges but my bank did not cancel the transaction so the salon and tech kept my money. At the the end of the day, what I walked out with at the end of my appointment is what the tech thought was good quality work. I shouldn't have had to point out how bad the nails looked, it's blatantly obvious. The photos speak volumes. If the tech didn't recognize that as poor work, why on Earth is that my fault? In addition, I'm supposed to go back to the same person who thought the original nails were fine, and not have an issue with that? Yes, my schedule did not allow for a 2nd visit, because like most people, my life does not revolve around my nails. I was traveling out of the country days after my appointment and was working up until the day I left. I went to the salon on my one day off. But most of all what I don't appreciate is that my being honest and saying I was uncomfortable, is met with derision. That my valid concern and complaint is summarily dismissed as my "just wanting my way". I ended up removing the nails and giving my self a set of Apres Gel X nails with gel polish about a week later. Not perfect but definitely better than what I paid for at Luxe Spa. read more

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Luxe nail spa is amazing! Great customer service and always professional. They do an amazing job on my nails. She is experienced and creative. I get builder gel on my nails and she has done intricate and delicate designs on them. I also take my daughter with me sometimes and she loves it too! I always get comments on how great my nails look. I would highly recommend this nail salon! read more

Diem is the best! My nails last a full month and a few times I've gone 6 weeks . I get the builder gel and love it. It does not lift like dip does. She's amazing at shaping and any designs you want. There are also other very talented nail technicians there if you can't get into Diem. read more

Luxe Nail Spa - Nail Salons Near Me - Richmond, Virginia

Lyn did such a nice job on my mani & pedi. I was not rushed, the salon was very clean, sterilized tools were used, the equipment and chairs are new. I def recommend for people in the short pump area. read more

I'm writing this review still sitting in the pedicure charge while my tech is painting my toes. I could not WAIT to review this place. for the short version: RUN DONT WALK TO THIS PLACE. ITS ALL WORTH IT. EVERY PART OF IT. GO NOW!!! Now the long story: you walk in and it's bright, airy and very well decorated. the energy in this place is exactly the same. everyone's talking there's light music playing, the perfect environment for treating yourself if i'm being honest. my nail tech worked diligently and meticulously, you can really tell when you take a look at my nails. you ever walk into a place, show them a picture of what you want and leaving thinking "eh close enough"? not the case here. it's as if my nails were transplanted from the picture i showed her. i really gotta say i won't go anywhere else ever again!! read more

Luxe Nail Spa - Nail Salons Near Me - Richmond, Virginia

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I just had my first visit to Luxe. Diem did my nails and i love them. We went with the builder gel. Its a bit on the pricey side but they look great. Diem is very personable. The salon itself and the restroom were clean read more

Luxe Nail Spa - Nail Salons Near Me - Richmond, Virginia

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My favorite nail spa - EVER. Over the past year, I have been going to Luxe Nail spa for Builder Gel manicures by Diem. I am extremely picky about my manicures and I leave each appointment more than satisfied and looking forward to my next one. I get so many compliments on my nails, and love the level of professionalism cleanliness, and kind service at Luxe. Simply, the best! read more

I was looking for a salon in Richmond that did Apres Gel X extensions while I was home for the holidays and came across Luxe Nail Spa. I made my appointment on Yelp and the owner was extremely responsive and made my appointment super quick. My friend and I went together and they were able to manage her as a walk in which was super nice. We were immediately greeted with warm smiles and great conversation. We were offered tea, coffee, and water. The Vietnamese coffee was absolutely delicious. I forgot the name of the young woman that did my nails and toes but she did amazing! (I believe it started with a M). She was extremely personable and paid close attention to all details. She managed the designs on my nails so well and if I lived in Richmond, I'd definitely make Luxe Nail Spa my staple place. Next time I'm home and need my nails done I will return. read more

Luxe Nail Spa - Nail Salons Near Me - Richmond, Virginia

I am picky about my nail salons. I have been getting my nails done consistently in Richmond for 6-8 months now and have tried four different locations. Luxe is above and beyond my favorite of those four. It can be hard to find a good quality nail salon that you feel like you can trust every manicurist there. Luxe is a small salon, and I recommend making an appointment. I think Luxe having the small salon approach really ensures that the manicure you receive will be top quality. I have had Lyn twice and she does an excellent job. Michael is also very sweet. I trust that my nails will be done well here, and that's what I'm looking for first and foremost in my go to nail salon. read more

Luxe Nail Spa - Teal blue wjth mint accent nail gel manicure by Lyn - Nail Salons Near Me - Richmond, Virginia

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I had been looking for a salon that would do my nails the right way for months and months. I finally found Luxe Nail Spa and Lyn exceeded my expectations for my manicure and pedicure. I would highly recommend Lyn to do your services! She was very friendly and patient with me. read more

Super friendly staff. Manager fit my boyfriend and I in for same day mani-pedis and we were not disappointed. The gel polish was expertly applied and it was a very relaxing experience. The staff are all about quality and weren't going to let me walk out with anything less than what I expected. Lots of variety in their gel colors as well. I'll definitely be coming back. read more

Luxe Nail Spa - Gel manicure - Nail Salons Near Me - Richmond, Virginia

Luxe Nail Spa is a really small and cozy salon. The salon has been opened for 2 years and the decorations are really nice. I got the Gel Manicure and the tech that did my nails was really nice. She's been working here since they've opened. She buffed my nails first to make sure they're smooth. She took her time cutting my cuticles and she didn't rush through the service. My friend got dipped nails and they looked good on her. They did a good job with the shape and smoothness of it. This might be my new go-to place to get my nails done because the pricing is reasonable and they really take their time on you to make sure your nails look good. Haven't tried their pedicure yet, but probably something I'd like to try next time if I come there again. The only reason why this isn't a 5-star review is that my tech accidentally cut me and she got some of the polish on my skin. Not a huge deal to me because again, customer service was nice and these are just minor things to me. Hopefully, the next time I come here again, my experience will be better than today's (not that today was bad or anything, just minor details as mentioned). Definitely, a place I can recommend as a whole! read more

Great nail salon! Clean and on time! I made an appointment and right when I got there they were ready. A bit pricey- $10 extra for gel removal... but I would go back. I got a powder/dip manicure and a gel pedicure and both were done great! read more

I loved this nail salon. Tucked away right next to the Short Pump movie theater. It's a small space, about 6 pedicure chairs and 6 manicure stations. I didn't make an appointment, but decided to try to get there right when they opened. They were already packed, so if you're in a time crunch, I highly recommend making an appointment. I went in, just for a classic pedicure, and had to wait about 20-30 minutes (did not mind at all). The staff was all so friendly and funny. Their technicians are fast, but very thorough. I was very happy with my pedicure. Another good perk, is that they're pretty reasonably priced compared to some other nail spas in Short Pump. This might become my go-to salon! read more

While visiting friends in Richmond, I decided to find a good spot for a pedicure. I checked Yelp reviews and Luxe looked to be the best choice. I was quickly seated and a nice gentleman showed me the pedicure options. I chose the deluxe (I think). It was $45. He did a outstanding job. He gave a lot of extra massage as promised in the description (which is the best part!) My toes were perfectly painted. I was very pleased during the entire experience. The spa is relaxing and it's not too large which I like. In addition, everything was clean from The spa itself to the pedicure tools and basins. I would highly recommend Luxe and will return on my next visit to Richmond! read more

Our server at Red Salt said she got her nails done here and they were gorgeous so I called and made an appointment. Clean, great service and my nails are gorgeous. Michael was great! Excellent. read more

Luxe Nail Spa - Nail Salons Near Me - Richmond, Virginia