I had a long overdue pedicure today. Mary had her work cut out for her, as I had loads of calluses, being on my feet a lot. She recommended the "Jelly".. it was the perfect suggestion. included a wonderful, strong foot massage as well. Mary was considerate and gracious, I will absolutely be back to see her! I love this spot, everyone is very friendly and welcoming. :) read more

First time here! Originally from California and came to visit for family. Got the deluxe treatment from Kathy!! Thank you so much Kathy!!! Feet feels like baby skin :)) Update: Afterwards, I got a manicure done. Probably one of the worst experience. The nails are okay but seemed very rushed. I also got nipped by the nail drill. No big deal, she said she was sorry which I said it's alright then she proceeded to follow up with "you moved so that's why it happened". Okay, I already forgave you. Now don't try to shift blame and not take accountability. Before she put the pink gel on that I didn't approve i told her i wanted a milky white background for my French manicure. She proceeded to still put the pink and say "it will be painted milky white after. Of course I would trust the professional right? WRONG. She handed me off to another tech to finish my French manicure and I told the guy what I wanted...Milky white background. In disappointment he said why did she put the pink instead of the milky white. Then apologized and said if we do the milky white it would make the nail thicker which I specifically said I didn't want (I wanted my nails thin". I had to settle for the pink which I didn't want because I didn't want to waste anymore of my time. At the end I paid $155 and they kept demanding tip. I gave $5 and they said "between the three??" And I'm like???? I tipped Kathy very well because I know hard work, dedication, and care but if you give me Mickey Mouse how can you expect tip??? Come on now, let's use our brains instead of having it there for decoration. Thank you Kathy and screw everyone else there!! read more

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Very nice inside!! They have wine and drinks for you while you get your nail done. I go to Ha because she is the BEST at classic clean nails. i can't find a picture of my nails but the acrylics lasted 3 weeks!! and my gel pedicure lasted a whole month!! I only got them off because they looked grown own. Go to Ha!! read more

Love the ladies here. They do a wonderful job. Highly recommended. Thank you guys for y'all's hard work read more

Carytown Nails & Spa - Nail Salons Near Me - Richmond, Virginia

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Kathy was fantastic. She did such a great job I felt horrible only giving her a 30% tip and will be sure to make it more. I have now set up an appointment every 3 weeks and cannot wait, not just for the pedicure, but also, she was so nice to get to know. cannot recommend her more highly. read more

My pedicure with Kathy today was amazing!!! My feet and legs are silky-smooth and lovely!! I will he back soon!! I recommend Kathy very highly! read more

I really tried to give this salon a fair chance. After several visits, it's clear the customer service is consistently disappointing. They don't honor the order in which customers arrive, and the lack of organization comes off as dismissive and, honestly, tacky. I shouldn't have to remind any business that respecting people's time is basic customer service. What's even more frustrating is that I gave them multiple opportunities to correct the behavior, but the experience never improved. At this point, it's obvious they don't value my business and you only have to show me that once. To be fair, there are maybe two or three techs who do quality work, but the overall environment and attitude overshadow their talent. I'd rather take my time and money somewhere that appreciates customers and runs with professionalism. read more

I would only recommend Mary, Anh, Kelly.. NOT JENNY... I'm sorry I would never do this because I also am in the beauty industry but this is just by far the worst experience I ever received from Jenny stick to your normal girls and you should be fine... I did have to pay for the products which ok I get it but the work was horrible I had to come back and get my normal girl to fix them... besides the mess Jenny did on me I will continue to come back but only with those 3 ladies... the owner wasn't very happy and said I should have gotten up and left but knowing me I would never do that I don't like to cause a scene or anything so the best thing was to ask for them to be taken off but they couldn't because Jenny cut my fingers up so bad I couldn't soak them in acetone... so be picky ladies I guess to make it across that you are not happy is by getting up and leaving.... I'll know next time...never knew the owner until I went back in today and spent another 475 with my girls and mother plus Tip cause again I'm in the beauty industry and taking care of people who gives me a great service is well taken care of, but she wasn't very understanding or nice at all and made it seem like her tech waisted time on me even after seeing all the pictures she said she knows she did a bad job so from 110 which I would have never agreed to for a full set they charge me 60... not happy about that and that why I'm leaving this review.. but just be careful... and remember walk out if you aren't happy... so not what you are suppose to do well to me at least.. Ahn is the best I have ever seen literally does them the same exact way from your inspiration picture... read more

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I've been getting my nails done here for almost 2 years. Manis (with designs) and pedis every time! I've even brought friends along, and they're now regulars too. Love the atmosphere and the people. So kind, welcoming, and talented. read more

Carytown Nails & Spa - This was just my latest set. - Nail Salons Near Me - Richmond, Virginia

Cute nail salon located in the heart of Carytown. We were able to call and get an appointment same-day for pedicures. When we arrived, we were immediately taken to the pedicure section and given a drink menu. The nail tech were great at their job and I felt pampered. As we left, the nail section was completely full and looked like they were doing amazing things! I know there's a lot of nail salons in the area and while this one is a little more expensive than others, it's worth looking into! I know that some of their nail techs book out months in advance so that's really saying something! read more

The best of the best! These techs are so talented and will make your nail dreams come true. My nails last 4 weeks and I'm always so excited for the next appointment to change up the design. read more

Carytown Nails & Spa - Nail Salons Near Me - Richmond, Virginia

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Kathy is incredible! So kind and puts so much work into making sure that you leave feeling and looking your best!

I have been coming here for a little over 3 years and the service is anything but reliable. The only thing they consistently do is consistently let me down. 1 out of 5 times is quality and I come every time with hope. Paying $70 for an acrylic fill is never something I would expect, however the price changes every time you go. I have had lumpy acrylic, poorly shaped nails, cuts in my cuticles and overall disappointing experiences. My nails also never last longer than 2 weeks, if I am lucky, due to thin nails or lifting nails. I kick myself each time for returning but this past experience wa any final straw. read more

Carytown Nails & Spa - Nail Salons Near Me - Richmond, Virginia

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I always enjoy coming here. They offer complimentary wine with your service, the great British breaking show is always on (silent with subtitles) and relaxing spa music is played at a low volume. I do not have a regular nail tech here but I have never had a bad experience! read more

Carytown Nails & Spa - Nail Salons Near Me - Richmond, Virginia

I used to love coming to this salon and unfortunately I can't keep coming here anymore. This is the second manicure that was just poor quality. Six months ago I had an acrylic set from here that when the acrylic came off, it took my entire nail with it. My last acrylic set only lasted a week and a half and it was $100 and I even tipped really well they all popped off like they weren't even adhered right and they didn't even push down my cuticles so they were growing out super fast and I'm really good with my nails. For $100 manicure coming off in a week and a half is crazy. Just save your money. Don't go here. Very very dissatisfied and I never get my nails done. It's a special treat for myself and they didn't even last two weeks. read more

This is my second time here first time my acrylic set came off after not even a week and a half. Today I decided to go back in and have them done and give them a second chance. Instead they gave me the republican white woman special. Going to another salon to have them redone. Wasted money again. read more

Carytown Nails & Spa - What I got - Nail Salons Near Me - Richmond, Virginia

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The salon is pleasant looking inside with no strong smell like many nail salons. My friend and I were able to get pedicures without appointments and with no wait. Kathy was my nail tech. She was friendly and kind. Her work is top quality, and she did a great massage. I'd go back just for that! They offer a variety of complementary drinks (moscato was ). For leaving a tip, they take cash or Venmo. read more

Carytown Nails & Spa - Pedicure results, regular polish (not gel). - Nail Salons Near Me - Richmond, Virginia

As a frequent visitor of nail salons (I'm talking at least once a month) I try to ensure these things: quality of service, nail longevity, and reasonable pricing. I come here for its convenient location, and price point. Depending on the person - the quality of your nails/how long they last will very. Vu is my go to guy whom I highly recommend and normally see, Mia's design work is amazing, and Charlie did a great job with my cateye. They honor their schedule ahead renovations and include a complimentary drink which stands out to me. Overall, I will always recommend this location to my friends looking to get good quality acrylic nails, full sets and fills when looking for a location near the city. read more

My friend recommended this nail salon & spa, and I'm so happy that she did! Carytown Nails & Spa is a cute place that does great work. I came in on an late Saturday afternoon without an appointment and was able to walk out with a great dip manicure in about thirty minutes. Not only did they work quickly, but the quality was also fantastic. This was definitely the best dip manicure I've ever had. There are a variety of colors to choose from for whatever type of nail job you want. They also treat you to a complimentary drink while you are there. So if you are looking for a great place to get your beauty needs done, check this place out! read more

This place has been amazing. I came here for the first time last month to have Anh fit me into her schedule to get chrome nails for my vacation. She was super nice and personable and made some new recommendations to help with nail health which I appreciated! I loved the chrome look and she was super sweet. Today I went back to get a fill with Katie and got multi colored French tips. To say I love them is an understatement! The booking of appointments is online which makes it super easy. It is in Carytown but luckily I've been able to do appts on my day off during the week when it's less nuts. read more

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horriable customer service, my service was rushed and he left my nails a mess! i am highly disappointed in their work and prices.

My husband and I were walk-ins after dinner on a Saturday. We walked in 40 mins before close, and walked out 30 minutes after close with fantastic pedicures. They didn't cut any corners knowing we were going over after close. The salon was full and they still took us after only a very short wait. Jay and Hannah did great services. If we're back in the area we would definitely go back. And their coffee was delicious! read more

i feel like the prices are too high for the quality of work they deliver, but i do get its in carytown. i have had a couple situations where they over charged me, so make sure you double check your add on prices so it doesn't happen to you. the inside of the salon is cute, comfy & i love that they're always playing the great british baking show read more

Service is amazing. So relaxing and clean. Complimentary drinks. Would definitely recommend read more

Carytown Nails & Spa - Pedicures and mimosas. Love it here - Nail Salons Near Me - Richmond, Virginia

If you like art and doing fun stuff with your nails go to Mia. She is talented. If you have art you follows it very well and she will ask if she can give her own twist on something so it works well with the shape you choose. She is the best Tech I have found in Richmond. The vibe was cozy too ‍ read more

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Two things to know before you go: 1. You WILL wait, whether or not you have an appointment, so don't make any time-sensitive plans. 2. It's worth the wait. I've been going here for about a year and the staff is lovely. Everyone is really friendly and sweet, and they're busy because they're great at what they do (and also bad at time management). It can be frustrating, but I keep coming back because Anh, in particular, does immaculate work. Appointments can be long but that's because she takes her time and does it right (I get liquid gel, which takes a while regardless). It's easy to miss the "design" add-on in the scheduling software, which adds 15 minutes to appointment times, but Anh will do it anyhow, which definitely adds to the time management issues, but I appreciate that she wants everyone to leave happy and takes the time to get their vision right. My nails always look BEAUTIFUL (she's a really talented artist--people stop me to admire my nails frequently) and last at least three weeks between appointments. If you want beautiful, lasting nails with unique, hand-painted designs, go here. If you are short and time or patience, this is probably not going to be your ideal salon. read more

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i had an appointment at 1:30pm the friday before christmas and i like to be early so i showed up at 1 expecting to have to wait until my appointment time but they sat me right away and got started! Stella took great care of me and offered me a drink right away before getting started on some of the best nails i've ever gotten! they look great and didn't take forever, all while relaxing christmas music played and they had great british bake off playing on the TV. everyone was super friendly and the establishment was clean and relaxing. definitely returning when i need a fill! read more

Carytown Nails & Spa - Nail Salons Near Me - Richmond, Virginia

This continues to be my favorite nail salon in the Richmond area! Martin first did my nails (gel manicure) and it was the best gel manicure I had ever received. I then transitioned to dip because it lasts much longer. Nancy did my dip manicure and did a great job. She was detailed and meticulous. One of my favorite things about this salon is that they have an appointment scheduler online which makes scheduling an appointment so easy. My friend goes to Han and she always does an amazing job too. I will keep coming here for sure! read more

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Really disappointed in my first experience at Carytown Nails & Spa. I booked an appointment for 12PM and arrived around 11:55. I wanted 30 minutes to be seated in a chair and was informed that the person I booked with couldn't make it because her husband was sick and that her brother would do my nails. No apologies for the tardiness or concession. I asked for a gel full set based on a picture I saw on their Instagram. I wanted the exact style but a different color nail polish. I showed the technician the picture prior to getting started. Because I was pressed for time, I couldn't be as picky as I wanted to be with how the shape looked. It was nearing 2PM and I wasn't expecting the service to last so long. I'll include pics of what I wanted versus what I got. The nails aren't terrible but I was charged $80. Which was confusing bc on the site it says a gel full set it $55. read more

Carytown Nails & Spa - What I asked for - Nail Salons Near Me - Richmond, Virginia

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I've given this place about 5 tries and it's been very inconsistent. I book with Brian every time, and I have only been actually seated with him once. I ask about it each time (he wasn't even working the day of my most recent appointment with him), and I'm told "the reservation is just to hold your place, we put you with whoever is available." Then why even give the option to request a specific technician? I understand staffing can be difficult, I move past it. I usually have a neutral to positive interaction regardless of how my nails turn out (great 2/5 times, very flawed 3/5), but this last visit may have pushed me to never come back. During my pedicure I told her (not brian... who I booked with) she was hurting me, she smiled and no response. She then removed the gel from my fingernails with a buffer tool (at HIGH speed and very vigorously -- nicking my cuticles which I also told her was hurting... still continued to do it). She buffed it so deep that I could start to feel it in my nail bed underneath. At no point did anyone soak off the remainder of the gel. I was then passed off to an older man (also not Brian) for my gel manicure. Did not remove the rest of my gel. Kept filing my skin instead of my nails. VERY aggressively holding me in place and contorting my fingers... when I would try to pull away and then told me I need to sit still. I told him he's filing my skin... he told me to distract myself. Never has anyone let me wash my hands before painting. Then, only did a couple coats of a very thin gel in which he was already told would need an extra coat or two. Refused to do it until I refused to continue further unless he did. And then ultimately wouldn't put the gold foil top coat on it like I had asked for from the second I walked INTO the place. He told me "it won't look good" to which I had to finally say "well it's literally from your guys sample nails and it doesn't matter if you like it or not because they're my nails and I'm paying for it." The client sitting next to me felt bad and corroborated my negative experienceI am very patient and almost never become passive-aggressive or irritated because I understand it's a busy and demanding business to be in; however, it seems to get worse every time I go. The nails ended up being lopsided, uneven, bumpy from the remaining gel underneath, and my cuticles are very sore. Only receiving stars because Brian was amazing and really took the time to listen to his clients. All in all, this place really needs to work on their hospitality, organization, and demeanor. read more

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The place was clean and had a chill vibe even though it was busy. I got a basic mani/pedi with Kathy and she did a great job! I was seen quickly even with being early to my appointment! I absolutely loved what I got done and at a great price point too. 100% will be coming back! read more

I had a wonderful experience at this nail salon. I decided to try my luck as a walk-in guest. I was seated almost immediately. They have a wide range of colors to choose from and an array of services. I decided to get the Carytown Signature Pedicure which included an orange, lemon, and rose petal soak, along with scrubs, massage, paraffin wax and hot stone. Mindy did an amazing job ! I was pleasantly surprised when she used the fruit slices to massage into my skin and toes. ( I wanted to eat a slice, not gonna lie, haha) she was very intentional in making sure that I enjoyed the experience and took her time with the massage. Thank you. I got a full set done by Brian. He finished quickly but it didn't feel rushed. My nails look great! I will return! read more

Carytown Nails & Spa - Carytown Signature Pedicure - Nail Salons Near Me - Richmond, Virginia

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This place was BUSY but it was clean and nice and the service was good. I went with 2 friends and we were hoping to be together for our manicures but they had us all spread out so we couldn't visit while we were getting our services done. That was the main downside. read more

Got a full set and pedicure here. The pedicure looks great and didn't feel bad at the time but left bruises on both of my calves. But the manicure looks awful. I ended up having to fix the shape myself to feel like they were presentable to go to work, and plan to go to another place to get them redone all together. I asked for almond they were extremely pointy and uneven and lacking any natural shape (really flat) the person who did my manicure pulled me by my fingers to bring my hand closer and was just not very pleasant to work with. The entire time I was there one of the women that works there seemed to be hovering over everyone making the environment tense and uncomfortable. read more

Nail tech took his time and the design came out super cute. The lady at the front desk was very welcoming and cheerful. read more

Carytown Nails & Spa - Full set coffin shape - Nail Salons Near Me - Richmond, Virginia

This place is ridiculous!!! I made 3 trips to the salon and paid $60 to get harassed by the staff and left without any service being done. This is absolutely insane!!!! I got my nails done but I was not happy with my nails (see photos, how can anyone be happy). I reached out to Anh, the manager on Instagram and explained that the technician did not perform any cuticle cleaning/care and did not properly shape the nails and made them extremely thick. Anh was understanding via Instagram message and informed me I could get them redone. And we agreed on a time and a date. However, when i came as schedule, they were extremely busy and I was told to come back another time after 12pm. I went back today and they were not busy but I was still forced to wait. The front desk girl was unpleasant and passive. Eventually after a long wait I was assisted by a new technician. SHE WAS TERRIBLE!!!!!!! she started screaming at me saying that I had to pay to get them redone. She was speaking in her language across the room. OVERALL A VERY UNCOMFORTABLE SITUATION!!!!!!! I AM STILL CONFUSED ON WHY SHE WAS SCREAMING AT ME. What happened today was not okay. I would not have came back if Anh didn't provide me with that understanding and chance to get them redone. I don't appreciate the staff harassing and screaming at me as if I had done something wrong. The nice lady that jumped in to help, offered to redo them or provide me with $30 refund although I paid $60 only couple days prior but I accepted because of the discomfort, I wanted to be out of that store as soon as possible. After she took them off the front desk girl said it would have to be store gift card? I never want to come back and experience which terrible treatment. I made 3 trips to the salon and paid $60 & left without any service being done!!! Absolutely insane!!!! I am so confused why they asked me to come back but then got upset that I came read more

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Got a full set of SNS with tips with a simple design for 90$, and unfortunately they started cracking and falling off after a week. I wasn't doing anything harsh to cause wear and tear so i'm a little disappointed :( Also, the shape was not uniform and they were slightly uneven. That is to be expected for an ore affordable set but 90$ nails should be better I think. However, the design was executed very well and I was satisfied with that aspect of the set. Employees were kind and attentive. read more

Carytown Nails & Spa - Nail Salons Near Me - Richmond, Virginia

I've been to Carytown Nails & Spa only 3 times and they have quickly become my favorite place to get my nails done! My sisters and I have gone twice and even though there are 4 of us, we've never had to wait very long to be seen! I also just got a fresh dip set for my birthday and Lena did the best job! She gave me exactly what I wanted and was so sweet! I highly recommend this salon and Lena specifically :)) read more

Carytown Nails & Spa - Dip set - Nail Salons Near Me - Richmond, Virginia

If I could leave 0 stars I would. They only care about money and not the customer. I saw this place on "theRichmondexperience" (Instagram) and I got sucked in. This was my third and last experience here. I gave them so many choices because they are so close to my home and I saw all the beautiful designs they do... but actually I think it's only 1-2 nail techs that can actually do the designs. I had booked an appointment with one of the nail techs whose work I saw online but was placed with someone else my first time. I didn't say anything and thought I should give them a chance. I got a basic nude dip manicure and a few hours into the evening their were odd smudges on it. Like the top coat hadn't been applied properly and some of the nail polish color was uneven. I wanted to go back the next day but was leaving town to go see my family. When I can back to get a new manicure my second time I wanted some colorful French tips that I had seen on their Instagram. I specifically requested the service and described what I wanted done in my apt note but again I was placed with someone who definitely did not know how to do this. The manicure was a fail, the tips were thick and uneven. I was so disappointed when the tech said she was finished. It wasn't what I asked for but she told me that what she could do... what?! Then I came here today for my third apt.... to get the colorful tips soaked off. I tried to make an appointment so that I wouldn't be wasting my time. The associate on the phone said come in right now, I said it would take me 15 minutes. She said that's fine, but here I am waiting for over 30 minutes for my basic service . Honestly I'm just disappointed with this place, the service, and how they don't offer any sort option to correct the nails. Also the place reeks of chemicals. read more

The picture speaks for itself. The worst customer service in America they act like they can't understand you when you say you want your money back and blatantly laughed in my face as you should be laughing at these nails. Then my mom called they put the phone down and ignored her and said idk manager not here so oh well. Don't go to these types of businesses where your money doesn't matter and they could care less. read more

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