I emailed them in the AM requesting a quote for a 24"x36" print on special mylar paper. I realize this is a specialty item and expect to pay a fairly high price compared to a typical large format print. I didn't read or hear back from anyone throughout the day. So I waited until 4 PM and called and asked if they had a chance to quote my request. I was redirected to a another person who started asking me if I wanted a blueprint. I said no. I explained what I needed again. He started getting very loud and and kept asking the same questions. When I explained what I need the print for, hoping this context would explain it better, he insisted on telling me who knows what I want and he deals with architects all the time. The problem is he did so in an aggressive and loud tone...and he kept using the word blueprint. I tried explaining that we haven't used blueprint technology for decades but we wouldn't even let me speak.
I then politely asked if he could stop yelling. He ignored. I then asked if someone else could help. He said he was the only guy who could help. I apologized for getting him all riled up (for no reason I could understand) and that I would just call someone else. He seemed totally deaf and didn't care. I still don't know how the conversation got to that state. I hung up totally confused. Maybe he just had a really bad day? read more
