Yesterday's dining experience at The Cream Pot will stand out as one of the worst I have ever had. I was so excited to try the place, because I love Belgian waffles, omelettes, and especially crepes. I lived in France and am always looking for good creperies in Hawaii. I ate at least one crepe a day in Paris, and while in Bretagne, the birthplace of crepes, I would indulge in a crepe (sweet) or galette (savory) at every opportunity, i.e. breakfast, lunch, dinner, and snacks!
When my friend and I arrived, there were 5 parties seated and for a while, only 1 server. She was rushing about, totally disorganized, but managed to tear herself away long enough to seat us at a long community-style table in the middle. She was so focused on herself, she didn't even smile or greet us. She just sat us, and then left us there for 25 minutes without getting us water or taking our orders.
The service is so slow at this restaurant that the girl next to me actually FELL ASLEEP while waiting for her food. Ha!
We had lots of time to look at the decor while waiting for service. I would call it "Dollhouse Creepy." The restaurant was made to look like a Hansel and Gretel house; they went way overboard on the "cute" touches. While I appreciated the white walls and light colors that gave the place a natural brightness, they greatly overdecorated. Metal knickknacks and vases full of dried flowers are everywhere, and they stuck little fuzzy chickens that look like Peeps whereever they could. There is a black cat on the roof of the kitchen area, and a child's white chistening gown hangs outside the window. A wall near the entrance is covered in old cookware . . . and more Peeps and flowers. Shortly after I wrote this, several suspicious 501s came out claiming the atmosphere is "French country inn." Sure. I've never seen an inn in France that creepy!
While we were waiting, another couple got seated. Then a 2nd server appeared. Both seemed determined to ignore us. The 2nd server greeted the couple that came in after us and took their order. We really wanted to order at that point, but the two waitresses had tunnel vision and refused to make eye contact. Finally, my friend stood up and asked loudly if we could order.
After a few more minutes, the 2nd server came over with a notepad. Both servers were Japanese and didn't speak English too well. I ordered Combo B, a classic omelette with potatoes, caramelized onions, and Applewood-smoked bacon served with a salad and rice pilaf, and an apple tatin crepe with salted caramel sauce. I asked the server if that was enough food for both of us and she said no, so I added on a strawberry crepe and a side of hash browns. My friend ordered a Cream Pot blend coffee (iced Vietnamese coffee) and I a fresh squeezed orange strawberry juice. I wasn't sure if the server really understood what I was saying, so I pointed to the menu as much as I could. Here is an example of our dialogue:
Waitress: "Would you like crepe same time as omelette or after?"
Me: "The same time, please."
Waitress: "After?"
Me: "No. The same time."
Waitress: "After?"
Me: "THE. SAME. TIME. PLEASE."
Waitress: "Oh. Okay." (weak smile)
45 minutes after we sat down, the omelette finally arrived. WITHOUT the crepe. It was bland and totally not worth $11.50--there was hardly any bacon or onions in the filling. It was mostly potatoes. The rice pilaf was okay. Then the hash brown came. It was a tiny latke covered in a dollop of sour cream and green onions. It was good, but not $3.50 good.
We were really thirsty because our drinks had not arrived. My friend flagged down our waitress and asked her to bring them. She said okay, but 10 minutes passed and they had not appeared. Meanwhile, the strawberry crepe arrived, and 5 minutes later, the apple crepe.
Holy cow, these were the smallest crepes I'd ever seen, and they charge people $10 for one!! Talk about huge profit margin. The strawberry one was covered in cheap, canned whipped cream and what they called strawberry coulis, even though there were lots of seeds in it. You couldn't even taste the crepe because of all the crap they piled on it.
The apple tatin crepe was even tinier. It, too, was covered in cheap whipped cream. The salty caramel sauce was indeed quite salty. There wasn't enough food on the table for two people, yet our breakfast tab was already up to $35.
We had finished eating and still our drinks hadn't arrived. My friend really wanted his coffee, so he asked Waitress #2 for it again. She gave him a blank look. "Coffee?" I leaned over and interjected, "And I don't want my juice anymore. It took too long." She looked even more confused. "You want juice?" My friend said, "You wrote it down, remember? I want the coffee that I ordered that you wrote down." She disappeared and never came back. Finally, he flagged down Waitress #1 and she eventually brought the coffee along with the bill. I think we all wanted out at that point. read more