Best seafood in Western Massachusetts! Also, beautiful atmosphere. Highly recommended

We were staying next door, new to the area, and decided to eat at Crazy Seafood. Although we didn't need to park, we noticed the parking lot was large. You can't miss the yellow building with the big red crab on the corner! We were greeted, decided to sit at the bar, and Vincent was our bartender/server. Friendly, informative service. We had calamari, spring rolls, clam chowder and the West Springfield Combo. Combo has mussels, shrimp, scallops, sausage, potatoes, corn in a mild tomato based sauce. All food was tasty, fish cooked properly, corn was a bit over cooked and mushy, potatoes cooked ok. The West Springfield Combo presentation was unique in that it was roasted in a clear oven bag and we served it to our plates. If we lived in Springfield it would be a regular stop. read more

Best seafood in Springfield ! Prices are fair and the quality of the food is spectacular, servers are very nice and accommodating! read more

Crazy Seafood - Cajun/Creole Near Me - West Springfield, Massachusetts

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My husband & I took my Dad here for Father's Day (his choice) and we were NOT disappointed!! We ordered the West Springfield combo with crazy sauce and we loved it!! Wish I had taken a before & after pic we killed it!!. Love the interior design, very clean, all the staff were very friendly and accommodating. The presentation of the combo was super cool. We will definitely be back with more family because we want to kill the shovel! Lol. Well done! Thank you read more

Great seafood boils! Best around. Stick with that , as the other items on the menu are not as great. Soup, and salad and appetizers are only OK. The desserts tasted like the refrigerator... so stick with the boils. The sauses are incredible, if you enjoy spicy food. WOW get the hot but you can also get a mild garlic sause... wonderful. read more

Not a good first impression. I have always wanted to stop in and get something here. I hope I just chose the wrong item. I placed an online order for the Fried Catfish Basket. I also chose their Cajun Fries as a side. The meal was 13.50 + 1.00 fee for online order. The wait was only 20 minutes and i believe it was ready in 15. My first experience with the place was walking in the door to a person standing behind a huge plexiglass barrier that had no place to speak through. I spoke to the the person through the plexiglass and told them I was there to pick up my order which they promptly stepped to the side of the plexiglass and retrieved. I paid for my order, again stepping to the side of the plexiglass. As I was leaving I asked the person if they had any gluten-free options available. The answer was "I don't think so". Side note: All personnel working at a restaurant should be familiar with what types of allergies their establishment can accommodate. Anyway, I thanked them and left. I arrived home and opened my meal and found a huge box of fries and 4 small pieces of fish (see picture). While I like fries and was looking forward to trying their "Cajun" fries, I believe it would have been more appealing with half the amount in a smaller container. It would have made the fish look much bigger. Quality of food: Well, again, this wasn't very impressive. The fries were soggy and had no flavor, "Cajun" they weren't. The fish was lightly battered (good) and very well cooked (good) and was probably catfish too, but the flavor was not of any catfish I have ever had the pleasure of eating. Catfish is one of those flavors most people don't really ever experience. It is a flavor that is rather unique, as fish goes. I probably had my hopes up that I would get the same catfish I was used to eating in the South. If you are a catfish eater, you will probably be disappointed. Probably will not be back. Again, first impressions are everything! read more

Crazy Seafood - Cajun/Creole Near Me - West Springfield, Massachusetts

The atmosphere gives you a sense that you're at the beach! The staff was super friendly and amazing! As for the food it was absolutely DELICIOUS!!! I highly recommend you get the crazy seasoning that is a combination of all their flavors. Why a great explosion of spice that complimented the seafood perfectly! I can't wait to come back and am. So glad there's a place like this close to home! read more

Went there last night. Ordered lobster and other seafood. The lobsters and snow crab are not fresh to the point of the meat are bubble like. When the waitress ask if everything is ok, we said yes to be polite but she kinda laugh. I don't know if she knows. They give discount for lobster, making it $8.88 when u buy more but with the condition of the lobster. I don't want to trigger my friend, he doesn't like it when I complain (so asian like) but we probably shouldn't eat it. Well, feel like a dog now. My lost. read more

Crazy Seafood - The lobster brain and meat are the same texture - Cajun/Creole Near Me - West Springfield, Massachusetts

This was simply amazing the food was delicious and the atmosphere was great the music played blues it was a wonderful vibe,Jeff even came up to our table he interacted with my date about the business and how pleased he was on the place, He said it's family owned.That's what you call great service food entertainment.We had the Westfield on the menu I could of drank the sauce out of the pan. read more

Your bartender must not talk to you she said many customers ask for crackers with raw orysters it's the fancy owner who decided not to have them. It's ok there are plenty of places to eat. I always heard the customer was right idk read more

The rudest bartender! The place closes at midnight and she so rudely turns on the lights plus the flashing lights over our table to kick us out. There obviously was an issue with someone that just came in to our party. Mind you, there were only 5 people there in the bar side. As soon as our 2 friends came in, the lights including the flashing ones over our table were on like it was the last call. Then rudely closed out a friend's tab and put her bill on the table. I went on the website to see what time they closed since it was quite early, only the kitchen was closing in 15 mins. So a fun night out with great music and a friendly DJ, turned out to be awkward. We left and I personally will never go back. Customer service plays a big role on establishments like this. It's not only the food. For me, it doesn't matter how good the food is. If the first face (customer service) is crappy, I will never come. It's a turn off and leaves a bad taste in my mouth. One star. The DJ can get read more

I've been there several times, food and atmosphere has been great. I recommend the shovel with extra spicy sauce. The owner Eddie is very friendly. read more

Crazy Seafood - Order the Shovel meal. - Cajun/Creole Near Me - West Springfield, Massachusetts

Went on an awesome first date. Deyja was an awesome waitress. Funny attentive, if she didnt know an answer she got it quickly. Food was awesome. Course everything tastes better with good company and someone else feeding you. But the place is nice. The food is a LOT. Like go hungry and with a full wallet! It ain't cheap, but then again its seafood... We arent dessert people but brought tiramisu and cheesecake home for my kids and they loved them. Can't wait to go back and hope we get Deja vo of this amazing night. If you want great food, service and memories you need to go to Crazy Seafood! read more

Came here for date night with my boyfriend and the service and food are so amazing and the music was great too had so much fun and I go here every chance I get. read more

I had a lobster roll with melted butter, so it was hot but they also put Mayo all over the top. Hot mayonnaise is never a good idea thankfully I could almost get all of it off. And there was no meat on a good quarter of the roll. Definitely not worth 20$. read more

Crazy Seafood - I paid 36$ for a lobster roll the other week somewhere else. had about 4x the amount of meat wasn't sloppy and tasted fresh. This-no - Cajun/Creole Near Me - West Springfield, Massachusetts

I got violently I'll after leaving this place. They use some oil instead of butter for their sauce. It was way too greasy! read more

Ducky, our server was amazing! I loved the food and drinks! Definitely work a visit!

DEJA was a sweet, attentive, crowd pleasing and accurate with our orders!!! Had a blast for Jared's birthday! Thanks for everything! read more

Crazy Seafood - Cajun/Creole Near Me - West Springfield, Massachusetts

I stopped coming here and couldn't remember why, so I came back. The food was okay, I love seafood especially seafood boils but this time it just wasn't doing it for both my friend and I. We got the West Springfield Combo and both of our corn was rotten to the taste. My friend expressed having diarrhea within 20 minutes of leaving. I am up now at 1:52 am dealing with the same for the past 30 minutes. I don't think this is common but it happened to us. Most likely not going to return. Services was great and the manager always checks in with people to see how they are doing and how the food is. I truly believe it was just a one time thing- these things happen. read more

The food was incredible! We had the New England combo and the tiramisu for desert. Our server (Korea) made the evening an absolute delight. He was attentive knowledgeable, and engaging. This is now on my go to list. read more

Crazy Seafood - New England Combo - Cajun/Creole Near Me - West Springfield, Massachusetts

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I've never been there but went there last week. It was totally not what I had expected. It was much better. I'm not much on spicy food but everything I ordered they made to my expectations and it was all perfect. I don't remember what it was I ordered but I got a lobster tail, corn on the cob and potatoes plate all served on linguine pasta. It was amazing. I'll definitely be going there again because there were so many other things on the menu that I wanted to try. Plus the drinks were really good as well. read more

I am so sorry but where is the flavor? I ordered all flavors and even the side is seasoning had no taste. If you run out please don't offer me any partial anything. I did have an awesome time being with my family though...so next time I do an at home broil. Birthday disappointment. read more

Exterior isn't the nicest, but the staff greeted us nicely when we walked in and it's much nicer in the interior. The food was great and the combos are a good deal. Inside is very clean and service and food was fast. Will come back when in the area. At first, I was skeptical to come here because of being rated 3.5 stars. But after reading through the reviews, they did not seem warranted and the owner replied to ensure they could make it right. Definitely glad to make the decision to come, great experience. read more

Place is sub par and odd in so many ways. Food was bland and borderline disgusting. Jambalaya legit looks like throw up. Shrimp lo Mein was as basic and bland as can be. We were told it'd be a 10 minute wait today because they were short servers. What a great way to start the meal. Dare tell them it's your birthday and you will face the wrath of the dancing crab. Simply awkward. 100% would only return if I was given a gift card and a bottle of tums. read more

This was our first time visiting. The restaurant has a fun, bright beachy decor and good lighting. The sanitary precautions were fine- mask requirements, limited seating inside, tables spaced well apart and the staff cleaned each table between seating. The food is excellent! The clam chowder alone is worth the trip. The shrimp was yummy, onion rings crispy and not at all greasy. Hubby got the "build your own bag " boil, shrimp and clams, potatoes corn and chicken sausage. All of that for under $50! We will definitely go back. read more

Ive been dying to try this place and it lived up to my expectations and more! We got the crab rangoons which were THE best I have ever eaten and the West Springfield boil. Everything about it was amazing. Fresh seafood, delicious seasoning and everything was cooked perfectly. The prices were incredibly reasonable for the amount of food and quality. The waitress was attentive and friendly and the decor was so fun! I will definitely be back in fact I can't wait! read more

We happened on this restaurant. My wife had heard of it. She had the jambalaya. I had the shrimp teriyaki. The sauce was a bit viscose for my liking, the tails were on the shrimp (in the sauce) but everything was delicious. Would stop again without hesitation. read more

My fiance and I drove up here from Buffalo NY. We are getting married in Salem next month and had driven 8 hours there to get our marriage license, then drove two hours back to our hotel in Springfield (staying here because it's cheaper and we wanted to be near Six Flags). I love seafood and saw this place was right down the road. Decided to get takeout last night. We don't buy seafood very often because it's expensive and we are on a tight budget, but I decided to spoil myself for a night since we are on vacation. I made an online order, 1/2 pound snow crab, 1/2 pound dungeness crab and crab crackers and a fork. My fiance picks up the order and brings it to the hotel room for me. I opened the bag and immediately could tell there was no dungeness crab (snow and dungeness look very different from each other). Normally I would just take the hit when it comes to food mistakes, but this wasn't just a few bucks. The dungeness was $17.95. My fiance calls the restaurant to explain that the dungeness crab was missing, the girl on the phone talks to someone and comes back asking my fiance to take a picture of the order (first res flag they think we are lying). He sends the picture and we wait a long pause until she finally comes back and tells us they will give us a call the next day because "the kitchen manager needs to speak with the general manager first". We are very non confrontational people and have worked food service, we understand how much it sucks and how rude people can be so we tried to give the benefit of the doubt. My fiance questioned the fact they are telling us we will get a call back the next day, then says "alright, I look forward to getting a call from them" because he didn't want to make a big deal out of it. Mind you no one has given us an apology or offered to give us the food we were missing that night, as they were still open when he called. The next day rolls around and we head out toward Boston to go to a zoo. We wait for a bit, then 4pm comes and I said we better call them because at this point I have a feeling they aren't actually going to call us. So he calls the restaurant. Explains what happened the night before and what the girl said to us. The first person on the phone says there is no general manager in, then a few seconds later wouldn't you know, a manager gets on the phone. They give us the run around again, telling us "the manager and kitchen manager both confirmed the food was all there" basically insinuating we are liars. I had a feeling that was going to happen because of the response the night before. At this point we are both very upset. We've been patient and kind and no one is apologizing or trying to amend the situation. Instead they would rather rope us in with people that try to scam them. Why would we go through all this stress if we were lying? They say they will make us the food or give us a refund, but we need to come into the restaurant. So we leave the zoo, get stuck in horrible traffic and it takes three hours to get back here. We go straight to the restaurant, explaining our situation AGAIN and a bunch of employees come up to the counter, some of them are giving us dirty looks like we are scumbags or something. One waitress tries to help us out, she was very kind and the only person to actually apologize to us. She calls the manager and they again try to argue that the general manager and kitchen manager verified our food was all there. Funny they want to treat us like liars when they clearly are either lying that they actually checked it, or accidentally put the dungeness crab in someone else's order and won't own up to it. They tell the waitress to give us a gift card. We've told multiple people multiple times now we are not from here and live hours away. What use is a gift card if we can't come back? So the waitress calls the manager again. This time they say to write our credit card info down on some paper and they will "call us back tomorrow and issue a refund". I'm like no that's not happening. We've been back and forth for almost a day now, wasting time we are supposed to be enjoying vacation. Why would someone want to write down personal credit card info for one thing, when that could easily allow someone to steal it, and why would we trust a phone call when every interaction has been the same thing - avoid actually refunding or apologizing and insinuate we are liars and trying to steal. I didn't even ask for a full refund, I just wanted the money back for the dungeness that I didn't receive. So the waitress calls them again. She comes back with cash and apologizes to us. Honestly I don't know if the business actually refunded us, or if she felt bad and gave us her tip money (we are worried that is the case). I understand it's "he said she said" and people do try to pull fast ones, but after all this you would think they would get we are being honest. We left feeling so persecuted for something that wasn't even our fault. We didn't deserve this treatme read more

Shimp bag was ok with the crazy sauce, clam strips they gave me McDonalds style tartar side sauce packet (yuck) and an gross sweet spicy sauce. Brought food with no plates or silverware at all for a group of 4 sharing we had to ask for them once we finally saw server 20 minutes later. I will not eat here again. Not ok with COVID... they reused menus and they also give Big Ketchup bottles as well not small packets which the server delivered to the table with her hands after going to another persons table so could be potentially contaminated. I will not go back again and three of the four of us are already having stomach pains driving home in car... read more

Really enjoyed there seafood broil for 2. There was so much food we had it for Lu ch the next day. If you like boils you should try this spot. read more

Terrible the first time I came It was decent this time the waitress was rude and and un-Informative very disrespectful condacendfelt rushed to order and the food was absolutely terrible ... idk what happened here but this girlClearly hates her job and doesn't want to be here she should be hostesing instead of waitressing or not working with the public read more

We were sitting at the bar waiting for our party and the bartender was extremely rude and unprofessional she was very snippy and short with us i5 was the black girl with pink hair do not recommend the bar read more

I ordered a takeout of the Springfield combo consisting of snow crabs/ med sized shrimp/ potatoes/ sausage with a crazy mix of seasoning sauce and I am impressed by the taste and presentation. The restaurant was also clean and the ambience was classy and decent. Even the restroom was impeccable. Will definitely come back and try indoor dining. read more

My wife love this place, the owner and the staff treat you like family. I certainly come back to this place. 5 stars all around

Waited over 20 minutes for a table to be cleaned while also watching at least 5 employees standing around doing nothing. We left before being seated- if they were that disorganized and slow getting us sat I wasn't willing to see how long it would take for a server to come to our table or for us to get food. I worked in the restaurant business for over 10 years so I have a lot of understanding, but this situation had little to be understanding for. read more

The first time I went it was great. Newbie experience. It is pricey, but for seafood (crab legs in particular) I understand the high costs. I watch Deadliest Catch so I have new appreciation for the expense. :) Flavors were great. Went with the milder flavor first time around even though i enjoy spicy, just to test the waters. Since it is pricey this can be no more than a once a month visit. 2nd time around was not as good. Both times i ordered West Springfield Combo -A half-pound of snow crab, and a pound of gulf shrimp. Comes with corn, potato, and chicken sausage. the corn on cob was flavorless and dried out. You could see the wrinkles in the kernels. Ended up tossing it out. It was not close enough to take it back to the restaurant. There was only one potato in it. When i say one I should one quarter of a small potato. The chicken sausage, not even sure what it tasted like, but not flavorful at all. You can't beat crab legs and shrimp in the spicy sauce so thank god for that. I did order the clam chowder both times and it was really good. I have no doubt they can cook a serious seafood feast. Their problem is consistency. Same quality, and order accuracy every time is the aim. It will be awhile before i go back. At $50 a visit for one person I need to choose wisely. read more

I enjoyed the outdoor seating. The Caesar salad was a spring salad with dressing, however I understand food chain delays during the pandemic. The seafood boil was delicious and perfect spice level. I will return and try another entree. read more

the best garlic butter sauce out there trustttt im the pickest eater ever, i hate when my shi spicy and oh my lawd this was so good! so flavorful and most of all not spicyyy but you can add it if ya want read more

The worst place on earth . Customer sucks wait 20 mins at the table with menus and not ONE staff member came over to get our order, never got to place a drink order ! Lots of empty tables . Don't waste your time . read more

I've ordered through Doordash about 4/5 times but never dined in. I feel like it is hit or miss with them. One time it's good, the next time it isn't, and so on. Today I ordered 1IB of Snow Crab legs and added on the lobster tail. Grand total of $55. The crab legs did not taste fresh nor did the lobster tail. NEVER in my life had I had a lobster tail so bad. It literally was overcooked, not fresh, and oddly tasted like chicken!! Seriously I am more upset about the lobster tail than the freezer burnt tasteless crab legs. I'm a seafood junkie and this will be my last order. So unfortunate because they are so close by. read more