This place blew all my expectations out of the water. Split the New England platter with a friend. The stand out meat was definitely the crab legs, but everything was great. The mussels were extremely large (alarming) but we had heard that from other reviews. Ordered a lemonade that was nothing special, but server took our request for extra lemons seriously. Bibs, gloves, and moist towelettes included. Pro tip: get a side of white rice! Rolling the rice into balls and dunking it into the sauce is a great experience. The vibes were casual but upscale. Very clean, and great decor. read more

Crazy Seafood - New England Combo - Cajun/Creole Near Me - West Springfield, Massachusetts

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The food was good, but the service and atmosphere were disappointing. The younger staff were friendly, while some of the older employees came across as rude and have zero customer service skills and heavy accents. The guy manager spent much of the time on his phone at the bar and then yells at employees in front of customers. I also waited over 20 minutes to be seated, despite it not being busy, while the hostess, Jennette, appeared to be on a personal call with her AirPods in, and when I tried to mention something about the waiting time she shooed me away with her hands??? To be fair the crab rangoons are really good though. read more

I went with a group and we all chose fry baskets by happenstance. Everything came out crisp and crunchy. Onion rings are on the small side and not those bracelet-sized rings you see at pubs, which meshes better with a fried shrimp basket. Husband said the catfish was cleaned well. We were there for lunch; it was not terribly busy and our server was attentive in refilling drinks and making sure food came out correctly. read more

Wow, slowest, slowest, slowest service of my life. We ordered the New England Fest. Our waitress's pager went off, and she said it was probably ours. Nope, we waited another 15 minutes. Finally received our food, no crackers for lobster/crab claws. After five minutes, we asked again and our waitress had an attitude stating they were being disinfected. We waited a minimum of 20 minutes for the cracker, and asked for another. She stated it was one per table. What? We had to ask multiple times for water. The corn was actually served cold like it had been previously frozen. The potatoes were mediocre. There were maybe 7 mussles for what they said was 1/2 pound. There was a ton of shrimp, 2 pieces of snow crab (1#), some clams and a lobster tail for $80. We added another small lobster for $10 (special). Also ordered 1/2 pound (1 portion) of dungeness crab for added cost. My favorite part was the butter and garlic sauce which was tasty. They had run out of both lomein and fried rice, so we ordered a side of plain rice. In the future I might get take out, but seriously doubt will dine in again after such slow and poor service. Total bill was over $200 with 20% gratuity added in automatically for poor service. read more

Crazy Seafood - New England Fest witj added lobster and dungeness crab - Cajun/Creole Near Me - West Springfield, Massachusetts

Words cannot begin to describe how special my time at this restaurant was. From beyond satisfactory service to food from the gods, I felt like the luckiest girl alive. To go to this establishment with my college girlfriends was perfect. Lots of laughs. It was two of my friends birthdays and a crab man came out dancing and they got a Polaroid photo put on the birthday wall. How cool is that. My friend erin and I ordered the New England platter and it was perfect for us. Just enough to fill the belly with shrimp and rice leftovers for the two of us. All the crab and lobster meat was well cooked and came out easy. The crazy mix was to die for. Recommend getting extra lemons on lemonade. The mussels were very large warning. read more

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The restaurant is clean and the service was good. My sister, brother in law and I ordered the Shovel. And that it was. Everything was well cooked and between the three of us we nearly polished it off. If you're hankering for lots of seafood and a fun meal, and don't mind getting your hands dirty, this is the place. read more

Crazy Seafood - The Shovel - Cajun/Creole Near Me - West Springfield, Massachusetts

I tried it for the first time yesterday and the food was good but when I got home with it I found out that they didn't give me all of the order that I paid for. Be sure to check your order before you leave because they are not too bright. read more

We got the lobster& snow crab seafood boil. First having pasta in the bag, perfect for soaking up sauce. Good value, good seafood. The mango ice cream popsicle was next level. read more

The people that work there are very friendly and nice. The service was mediocre. The clam chowder was good, but absolutely nothing special and the birthday blast is unbearable. It's not horrible, but it's definitely not notable. read more

This was super fun and pretty good. The green mussels were way too large and the lobster was more like a large prawn. But flavor is there and enjoyed it. We got the shovel. Just be careful with they put food on your table we all got splashed with butter read more

My stomach is turning! My seafood bag was extremely oily. More oil then seasoning, even at the bottom. I noticed green mush in the crab meat. I am truly disgusted. $37 down the drain. This place was nice but each time I order it gets worse and worse. Yuck. read more

Crazy Seafood - Cajun/Creole Near Me - West Springfield, Massachusetts

The boil was delicious and the service was great. The place was lively with several birthdays being celebrated and a person came out dressed like a crab singing happy birthday to several customers while we were there. The sausage was a bit odd tasting but the crab legs were on point. I recommend adding a boiled egg to your boil if you have never tried it with the sauce. The mix of all flavor's spicy was how I ordered my boil. read more

Crazy about seafood??? Well crazy seafood is for you! I love the seafood boils. And must say. I been to many of them and this place is one of the best. Right amount of seasoning plenty of seafood. Good for the price.. My son and I ordered one called the shovel and it literally came on a shovel! 2 lobster tails, Clams, mussels, snowcrabs and shrimp! Plenty of potatoes, corn and sausage Also somebody was having a birthday and they had somebody come out in a crab costume for the dessert presentation. Over all great place. read more

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I had seafood boil with king crab & clam, it was really tasty, plus the service was good too. Then, Why do I gave it only 3 stars & decided not to go back? It makes no sense, right? Well, the main reason has to do with the plastic bag. The boil was cooked in a plastic bag, as harmful plastic leachables are being released at high temperatures, this is really bad for our health. I was thinking how much microplastics I ingested the whole time I was eating & I felt nauseous immediately after lunch. Was it all in my head? Maybe the Crazy version of the spice (combined spice of all versions together) was too rich? Or was it the plastics I ate? really don't know. read more

Excellent place and their drinks are amazing. Ordered the big bucket of seafood for 5 and we had to each take a bag home that's how much they serve you. Loved it and would go back with my posse!!! read more

Good prices good food and hits the spot for seafood craving all the time. I have a picture but can't bother looking for it

Always great seafood and easy to get in highly recommended for their great seafood boils

I have eaten at this restaurant on multiple occasions because I'm a fan of seafood. Most of the times i have good service or I ignore the bad service/ rude commentary from the workers because I'm simply hungry. Today I placed an order online, paid for all the fees, and when I got there I decided I would like to just stay and enjoy my meal. I KNEW there would be gratuity to pay since I decided to dine in. When I asked if it was okay to dine in as a customer I was straight up told "NO". The way it was said was like I didn't have the money. She told me and I quote, "No.....if you want ti dine in it's automatically 18% gratuity". Her tone was disgusting and I decided I wasn't even comfortable eating inside. I WOULD have payed the gratuity and any extra fees, yet the treatment was so bad with no question as to why? You guys need to do better with those attitudes. read more

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The food was delicious! It looked very appetizing when the waitress brought our seafood boils out to us. She checked on us a couple of times to make sure we were comfortable and also to see if we were in meed of anything else. The young lady, our waitress was very pleasant. I will go back again. read more

Ordered the fried basket with cod and sweet potato fries to Go.. I'm not a fan.. it probably would've been best to eat in house .

Great food, great service, great atmosphere. We were catching up with relatives whom we hadn't seen in 10 years. We took our time and we're not rushed at all. We had raw oysters (yum!), the medium bag-crab, lobster, mussels, shrimp, sausage, corn, potatoes. It was supposed to serve 2, but could easily have served 3-3.5. We also had dessert-tiramisu and a lemon something. The server was available but not pushy. It was nice to sit and visit over a great meal! read more

Crazy Seafood - Our meal "for 2!" - Cajun/Creole Near Me - West Springfield, Massachusetts

Great size seafood boils and many other menu option and desserts. This has become our go to place for seafood bags

Enjoyed the experience. Wait staff was very pleasant. Had never had food like this before all in one dish cooked together.

We went with a big group after church. kids meals are frozen and cooked, not worth the price. sea food was overly cooked and tough and rubbery texture. the corn tasted like it was spoiled. For a place that wasn't too crowded, service was not that great I would not recommend this place to family and friends. read more

I really wanted to like this restaurant. The atmosphere is interesting with its sea themes. They are following Covid-19 compliance with tables and booth seperation along with plastic dividers. Yet, it still felt a little more crowded than other places we have been to. Servers and staff all wore masks (3 stars). I ordered fish and chips, my companion ordered steak tips (I know...seafood restaurant). Our server was definitely newer and didn't have answers to most questions, in particular what was the drink we kept seeing going passed us. Turns out it was in their signature cocktail, and she didn't know what was is it (1 star), she was friendly enough (3 stars). The steak tips came with mashed potatoes AND french fries...carb load anyone? They were okay and came out hot (3 stars). My fish and chips on the other hand were only warm. The batter was thick, fish gummy and virtually tasteless (1 star). I ate the fries and the coleslaw. All in all, I was highly disappointed. One of my friends wants to try it, maybe after some time, I'll give it a second chance. read more

Crazy Seafood - Menu - Cajun/Creole Near Me - West Springfield, Massachusetts

Pretty good. I don't frequent these places but I was pleasantly surprised. It was pretty good. We had the create your own bag with king crab legs, gulf shrimp with the head on, calamari appetizer and crab rangoon. Crab rangoon was perfect with sweet chili sauce. Calamari was just ok. I wouldn't order it again. The bag was good. We had the butter with garlic sauce. It wasn't overly salty. It had potatoes chicken sausage and corn. The bag was about $60 which wasn't bad for two people. And it was real butter not the fake stuff. Disclaimer: we got the 1/2 lb kind crab legs which came out to one leg! Opt for the bag with the lobster tail instead. You get more for your money. We got a full pound of shrimp which we didn't finish. Drinks were just ok. Not too strong. I would go again with a group of friends. read more

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Had lunch here on a Wednesday. It's a nice place and I got timely service since there was hardly any other customers. I ordered the shrimp basket which was good, not exactly a lot of food for the dollar, but satisfying. The thing that puts me off though is how many grammatical errors they have on their menu - appetizer instead of appetizers, kitchen specialty instead of kitchen specialties, etc.. How can you invest all this money into a restaurant and not bother to have someone proofread your menu? read more

Crazy Seafood - Fried Shrimp Basket - Cajun/Creole Near Me - West Springfield, Massachusetts

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I really feel like this place can satisfy whatever seafood boil cravings you might be having, and it was reasonably priced. The restaurant was pretty open, and very clean. I appreciated the cleanliness more after I had butter dripping down off my hands and my table area was a mess as a result (I made sure to clean up after myself, don't worry). Service was fast and attentive, friendly and helpful with regards to order suggestions. One feature I really liked to see, though I didn't need to use it, was a service call button. Don't we all say we'd like to see that at more places? This place has them! I ordered the New Englander boil, so I got to eat snow crab, lobster, mussels, clams, shrimp, sausage, corn, and potatoes. The corn probably could have benefitted from some more cooking, but everything else was so delicious. I doubt this was my last time coming here, and you should check it out too. read more

Crazy Seafood - New England Combo - Cajun/Creole Near Me - West Springfield, Massachusetts

I love this place for seafood! They recently renovated it too so everything looks very nice and bright. I always get the west Springfield special! The shrimp and crab legs are soooo yummy. Our server was also great. She was quick and very friendly. Can't wait to come back. read more

The seafood was incredible and we got our food within 10 minutes of ordering. We will definitely be back! read more

Crazy Seafood - Cajun/Creole Near Me - West Springfield, Massachusetts

Ordered a calamari appetizer and the new England combo for 2 and got food poison. The calamari was overcooked (chewy), potatoes undercooked (hard), corn dry, lobster tail overcooked. Never have I been sick from seafood. My fault for not checking the reviews before going. Never again. ​​​ read more

Excellent seafood. We ordered the shovel. So much food, we took over half of it home. Said it feeds 3 or 4 and it would, no problem. Service was great and food was sent out hot and quick. read more

Crazy Seafood - Before The Shovel - Cajun/Creole Near Me - West Springfield, Massachusetts

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Fun place to eat. Restaurant decor is fun with sharks and surfboards on the walls. Back bar is big and has cool blue lighting. We got "the shovel " which is supposed to feed 4-5 people but we added crawfish and an extra bundle of crab legs happened to be the nightly special so that was added too. The shovel is $145 and the add-on was $15.95. The server was knowledgeable and attentive. Margaritas were on special for $5, they were pretty good but sweet so I switched after one. Had some glasses of wine and beers, only 3 of us were drinking booze out of the 7 of us. Parties over six people auto gratuity is added at 18%, which is all good, I usually tip 20%. Definitely worth the visit for a unique dining experience. read more

Crazy Seafood - Cajun/Creole Near Me - West Springfield, Massachusetts

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Crazy Seafood is the only dine in option around our area. Upon arriving we realized it was reservations only, however they were still able to accommodate us - which was really nice because they didn't have too. We ordered 6 raw oysters, Cajun fries, and two seafood spicy Cajun bags. I order 1 lb of crab legs, 1/2 lb of shrimp, and a 1/2 lb of crawfish. My boyfriend ordered 1 lb of crab legs and a 1 lb of crawfish. Tbh, we were afraid it wasn't going to be enough.. however this restaurant gives you PLENTY of seafood to eat. They give you more than enough sides too! In the bag, it comes with potatoes, corn, and sausage. The seafood was hot and well seasoned. I really enjoyed it. In the past -- I ordered the shovel and it was pretty good as well. However, I recommend on ordering it individually instead of their preset combos. The shovel and the tray of seafood comes out cool to warm instead of hot, like when it comes in a bag. read more

Crazy Seafood - 1LB Snow Crab Legs, 1LB Crawfish, 1LB Shrimp - Cajun/Creole Near Me - West Springfield, Massachusetts

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Food excellent. Lightly fried. Not soggy. Best fried scallops I ever had. Service was efficient.

I really like the food so far. We got clams and the lobster tail and it was great. The crew is also attentive as well. I only taking off one star because of the price since it is quite expensive but it is typical for a seafood place. Definitely will visit again for occasions. read more

Crazy Seafood - Cajun/Creole Near Me - West Springfield, Massachusetts

Went to this restaurant this past week. Had a horrible experience. I mean the food was okay, but in the background, while I am trying to eat, all I hear is a woman, I'm assuming was the Manager/Supervisor, yelling, I mean loud, to one of the hostesses in the front of the restaurant. I can't understand why this person thought it was appropriate first to speak to an individual in such a tone, but second, her being in a position of power, belittle someone like this in public. Very displeasing environment to have a good meal in. Will think twice before choosing this restaurant again. read more

I would have given this place a WAY better rating because the food was amazing. however my server LIZ left me with a bad taste in my mouth and tried to get me to tip twice. Get me to tip ON my tip. Literally. I understand that 18% gratuity can be added to a check if there are 6 or more guests. It is stated in the menu and i was a server for 15 years so i now how it works. Unfortunately, this is not exactly how my server handled this. Liz brought over the check that just had the food on it It waa 277. No gratuity added at this point. So my dad paid 225 in cash and I was going to pay the remaining 52 plus a 30% tip that I ALWAYS leave because I know how it is being a server. So that'd all fine and dandy until she brings over the credit slip without any other receipts and all it says is that I paid 84.64. So I questioned this amount and the server, liz acted confused like she had no idea what was going on and blamed it on the girls in front and said she had no idea they added gratuity. I do not care that she added gratuity. I care that she purposely hid the fact that she added gratuity by not give me any receipts with details on it other than a credit card slip. She even removed the original food receipt that we recieved initially that said the food and taxes totaled to 277. Not only that but the credit card slip (which I have posted) makes it seem like u havent tip yet and suggests a variety of tip amounts. (18%, 20%, 23%). This slip was designed to fool people. If someone had already tipped why is there another tip line? Why are you suggesting we tip 18%? 18% of the total. The total which not only includes the food but also includes the 18% gratuity that was already added to the check? I am more than certain servers have gotten away with scamming people in the past by doing this. This is what i call fraud and i will be calling the restaurant to report this as well as the better business bureau so this doesnt happen to more people.just a little bit of transparency. By this i mean just keep thr original slip WITH THE DETAILS in the payment book for the guests to know exactly what they are paying for! read more

Crazy Seafood - Cajun/Creole Near Me - West Springfield, Massachusetts

Interior and setting is gorgeous and the Resteraunt was very well renovated. The New England combo was plenty of food for two hungry adults. I wish they used Maine lobster rather than rock lobster, salt water muscles not fresh water and genuine red andouille sausage. Could've done without the hard boiled eggs, they seemed misplaced. Definitely worth a try if you're into seafood, When I come back I'll order just 2lbs of snow crab. read more

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Very rarely do I really order seafood especially when my mind was on Popeye's (due to delivery issues unable) & in turn I ended up with this spot ordering 1 Lb. of crayfish (yes photo is coming) and the sauce which I had it set was okay & not burning my mouth off. With the order you get a boiled egg, mini corn on the cob (two), cut small potatoes, calamari (I guess) and two pieces of lime. Overall not bad for the money but if I order again I'll go 1 lb. fried oysters. read more

Crazy Seafood - This is what's referred in the report & forgive me of the photo quality if not keen. - Cajun/Creole Near Me - West Springfield, Massachusetts