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Crate & Barrel

3.6 (92 reviews)
Open 10:00 am - 8:00 pm

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Wusthof knife
Willy M.

This is located in U-Village on the north end of the property attached to the parking garage, near Jamba Juice. I needed a new kitchen knife, so I came by to check out some options. Did some research on my own and read a bunch of product reviews etc. I came by and looked at the Wusthof knife in person and decided to get it. They didn't have it in stock but could order for me and come back again to pick up on a later date. Came back the following week or so, product was ready, just tell the sales staff you are here to pick up your order, they will check your particulars and you are good to go. Prices are pretty much like every other store I checked for this product, so no real discount or deal I could find. Staff was friendly and pretty easy process overall. It's been quite a few months since the purchase, I've been cutting stuff with precision like no other, no fingers lost. Good purchase!

Bad Quality
Nancy B.

We've been shopping here for the past five years. We love their accessories, silverware, and kitchen essentials and we've bought all of our stuff from here, but it seems their customer service for furniture has been going down the hill. We purchased a Lounge II 83" sofa and it's by far the worst item we've owned from the store. The seat cushions, back cushions, and throw pillows have all started leaking feathers after only two months. Every time someone sits on the sofa, they are jabbed by the feathers. Also, the fabric is very dark, so the feathers that stick out really stand out. We kept being told by the sales associate who recommended it that this will wear in and mellow out. It's quite obvious there's problem with this sofa. An upholstery job gone wrong. It has down proof ticking but maybe not a very high thread count. I'm pretty sure this will just get worse as the sofa gets older. I've spent hours and hours trying to get a hold of someone to complain to for eight months now. I've sent more than three emails with photos attached without any response. I've been given at least four phone numbers and and I'm constantly told that "I'm the first on their list". I'm surprised that this purchase and their service has been such a disappointment, especially when you're paying this much for their items.

xzido Z.

We went there twice in order to find some furniture for our new home ! We love this shop and the services!!

Herman E.

This is a nice store. I like the selection and I like the products. Leaps and bounds ahead of Ikea. I can see the good workmanship in the furniture sold. http://www.yelp.ca/biz_photos/crate-and-barrel-seattle?select=4Q9Q8h3riHjoaAqn41mmgA#N6JhSQRyoP4v7F64FYSLpA There is flatware, stemware, porcelain, items for home decor, etc, etc. Can't wait for this to open in Vancouver

Su Yong K.

Unprofessional. I've been eyeing a mirror at the university store with the list price of $299 as of June 2nd. The following week I was at Bellevue store and it was the same price. Today (July 1st.) I call them to check stock and somehow the price has gone up to $399 as of June 7th. I shop here often and know large items "sale price" isn't marked on item tags so how does the price just go up? The sales manager would not honor the price even after he asked me for photo proof of their price tag. Here's the proof. Who's lying?

Wine Glass Guide!
Stanley W.

I stopped by the U-Village Crate and Barrel to browse around and was impressed with the selection on the first floor. They have a ton of stuff to choose from, and they all seem to be decent quality. But even more impressive is how they have helpful posters detailing the different characteristics of some of their glassware. I found them to be very helpful. If you're looking for some decent quality dining or kitchenware, then I would recommend checking out Crate and Barrel.

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6 years ago

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7 years ago

They have great things for your home and kitchen. I usually check their clearance area after the holidays for great deals.

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10 years ago

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6 years ago

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9 years ago

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7 years ago

Love to purchase their Christmas decorations! They have the best quality of products at a reasonable price.

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Ask the Community - Crate & Barrel

Review Highlights - Crate & Barrel

I love my Camille wine glasses (Scandal shout out!) and the glassware and kitchen sections in general.

Mentioned in 6 reviews

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CB2

CB2

3.2(13 reviews)
0.0 miUniversity District

We ordered some plates and the emails we got from CB2 told us very specifically to use the curbside…read morepickup. We followed these instructions exactly: Park in the garage, press the specific button on the email. We waited ten minutes with no sign of anyone coming. We tried calling the number and it said "Press 1 to talk to an associate," but pressing 1 simply made a robot list the store hours. There was a call button in the garage, which I pressed and got someone who seemed annoyed with me immediately. I tried explaining what happened and he said "This is Crate and Barrel, not CB2," but they have the same garage and as a customer I have no idea what the connection between the two is. I explained we couldn't get a hold of CB2 and he said in a very condescending and sarcastic tone, "Well, have you tried going in there?" No, I tried following the instructions from CB2 and it didn't work! We ended up re-parking the car and going in there, and they gave us the plates. after another bit of a wait. Why have instructions for parking in a garage and hitting a button that does literally nothing? When we brought these issues up (including the unreachable number) to the employees, they gave us a card with the exact same number which didn't work and said "Next time call this number." We told them this is the number we called which didn't work, and they said, "Oh, well we can't change that, that's up to corporate." I am never buying anything from here or Crate and Barrel again.

Anyone who knows me know that Crate & Barrel, and CB2 are my go too for home decor or even more…read morerecently housewarming gifts. I always find the perfect finishing pieces at CB2 that are unique in its own way. Prior to now I haven't had the opportunity to shop at an actual CB2 store location, so I don't have anything to compare it too. This location is is also joined with Crate & Barrel which is extremely convenient for me; not so much my husband. The customer service provided was great I really appreciate the extra precautions put in place for social distancing, and curbside pickup options. I will definitely return, and highly recommend.

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CB2
CB2 - Located right next to Crate and barrel.

Located right next to Crate and barrel.

CB2

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Interior Define - Sun fading

Interior Define

1.5(29 reviews)
0.1 miUniversity District

This review is based on my mom's experience with this store, their employees, and their delivery…read moreprocess. She spent thousands of dollars on a couch, a bench, and other living room pieces. Her original delivery date was scheduled for mid-September/October for the couch and early November for the bench. It's now November, and she still doesn't have her couch -- and the bench has been delayed until December. The delivery team was supposed to bring the couch on Tuesday but claimed they couldn't find her house and simply left. After hours on hold and speaking to multiple employees who all gave different answers, she was told it would be delivered Thursday -- only to now be told next Monday. We're extremely disappointed. My mom even planned ahead -- we took back the couch she'd been borrowing from us on Monday, expecting her new one Tuesday. Now she'll be without a couch for a full week. That's unacceptable after spending this much money. I warned her about this store because of their terrible delivery reviews during Covid, but we were assured by an employee that those issues were in the past. Clearly, that's not true. For a store this expensive, the customer service and logistics are shockingly poor. You can easily find better quality furniture, lower prices, and far more reliable service elsewhere. Save yourself the stress -- do not order from here.

They just emailed me and told me that this is normal.... They offered to do a one time exchange…read morethat would cost us 25%, plus shipping. Absolutely ridiculous after what we spent on this sofa. Especially since it fades so easily (reminder, it hasn't even seen one summer yet). Stay far away.

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Interior Define - 1.5 years after purchase

1.5 years after purchase

Interior Define - Sun fading on pillow back, but not on sofa.  Protectant was applied to this portion of the sofa back but not the leather on the pillow.

Sun fading on pillow back, but not on sofa. Protectant was applied to this portion of the sofa back but not the leather on the pillow.

Interior Define - It looks terrible and the sofa is only 6 months old. It hasn't even been through a Seattle summer yet. We got it in January.

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It looks terrible and the sofa is only 6 months old. It hasn't even been through a Seattle summer yet. We got it in January.

Crate & Barrel - furniture - Updated May 2026

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