I absolutely dread doing anything with cox. I hate calling their customer service. I ended up finally updating my cable box so I went in to return the old one. Be prepared to wait for 30 minutes. The store is packed! There aren't that many cox solution stores. They should provide more assistance for their clients in more locations. Also should have more account representatives so they don't have that many people waiting in the store. Anyways the store was a pleasant surprise. I was prepared to wait but the customer service was 100x better than any service I received on the phone. I even went back again to upgrade my modem/wifi. They were all very nice and explained all my questions I had with the devices and the services they have. When I do need service for my cox account then I prefer to go into the store. read more

Nataan #96525 Most Trusted Technician! He was very punctual at my house, he introduced himself very politely and immediately got to work looking for the power cord. Although it was hail and rain outside, he was desperate to help us get the Wi-Fi installed in the fastest and best time possible. I really appreciate him, he is a great technician read more

Cox home solutions store is too packed like Shakur! I don't understand why people just don't pay their bills online or ahead of time... Their service is decent once you finally get help! This location is hard to get to and there really isn't anywhere to park. I will say that it is clean though. I had to wait in line for 45 minutes just to get a new DVR Box and remote... Wth and wtf!? I hope I don't have to ever go back there again... read more

Cox Store - Waited 45 minutes for this damn remote! Thanks Cox! - Television Service Providers Near Me - Escondido, California

To make a long story short I had returned a box today to the store. When I got home one of my TVs wasn't working. I called back and spoke to Valerie. Valerie was able to assess what was going on and fix my TV in less than five minutes. Valerie is a total asset to your company and maybe needs to work for technical support. Also when I was in the store they were very helpful and friendly. #TeamValerie!! She made my day!! read more

I know what you're thinking. . . Who reviews the cable store? Welp, I had no choice! My remote recently crapped out on me and I needed a new one. I'm jabbering with the help desk ensuring that when I go into the store they're ready for me so I can hopefully spend less than an hour there. . . I arrive at the store later that day, and am immediately greeted by a smiling employee. "Welcome to Cox, is there anything I can do for you?" "Yes, I have a remote that isn't working. . ." and before I can finish my statement another ninja-like employee is handing me a brand new remote! Batteries included! WHHHHAAAAAT?!?!?! Cowboys ride bucking bulls for longer than I was inside this store. CASE CLOSED! Problem solved. Done and done. This is what great customer service looks like. read more

Called this store and spoke to Cynthia, she was rude and hung up on me when I tried to pay my final bill. When I called back, I asked to speak to a supervisor, then she hung up on me again. Called again and got Cynthia again and she hung up on me once she found out I was calling. I am very upset with Cox and will tell everyone I know to use another service. read more

This company is really the worst. Internet is a utility and they have a monopoly in my area. Every year the jack up the rates making me waste my time calling it to beg for a "promotional rate". If you call customer service and ask for a supervisor the tell you that your are speaking to one and that there is no one higher available. If you call back and get someone else they say the same thing, so they are all "supervisors" (and liars). I hope this company loses their monopoly as 5g and fiber get rolled out everywhere. Terrible, avoid if possible. read more

Just be warned Cox representatives on the phone, via chat, and in the store all have different rules and guidelines apparently. On the phone I was told I was put in an unlimited internet data plan for $69.99 a month and my necessary equipment would arrive tomorrow. Equipment never shows up I chat with a rep online who tells me oh I'm sorry you actually have to go into a store to pick it up. Fine, however I'm very sick so I made sure to ask if I could have someone else pick it up for me to which he replied yes anyone can pick it up (I took a screen shot of this for proof) my husband drives to the store for me and immediately they tell him I have to be the one to pick it up even if I add him to the account. He puts me on the phone with the woman he is talking to who was also very rude when "explaining" this policy to me even though we have proof we were told he could pick it up. I then asked to speak to a manager. Apparently that's another policy that you're not allowed to speak to store managers over the phone. My husband was able to keep his cool and the store manager wound up helping him after I had him added as an authorized user (thank goodness for that). Come to find out I was not even put in an unlimited plan like I was told over the phone and now my monthly price is going to be $119.99 for an unlimited plan! At this point I'm so upset and the worst part is they are the only company who provides service to my neighborhood. Trust me I've called about 10 other companies and even tried the t-mobile internet service. I'll be looking into placing a formal complaint against Cox with the better business bureau. This company as a whole needs to do better for their customers if we are being forced to use them. read more

Cox takes the cake on this one. Typical conglomerate lack of communication reading from a script and lack of accountability. Long story short, after I was given complete mis information from an Indian outsource person that goes by the American name Mike, I wasted 4 maybe 5 hours and to no avail. After being directed from cox to a wrong address to pick up equipment, they told me the closest location was now almost an hour away and that the store closed at 10.. fearing once again perhaps they didn't know what they were doing... I called the store myself and asked when they were open till and they said 7, after a 47 min drive I got there at 5:45 and they were packing up early and leaving. I stopped them on the way out but got no where, they said we are closed and "we leave early the nite before thanksgiving"... NOT what they told me on the phone BUT they are only reciting robotic answers not actually thinking!! Be prepared to get jerked around, lied to and have no one own up to their complete and utter incompetence. This store sucks and no one knows or cares about their customers ~ read more

Cox has done everything except what they're suppose to do, and the rep at the store just perpetuated the cycle of sh**ty service I've put up with from Cox in my first months experience. Continuously pathetic internet speeds prompted several phone calls and finally was diagnosed with a bad modem. So a trip to the cox store is required and here's where the rep failed. I asked for a new modem. Not used not refurbished, new new new. Why. So I could rule out another modem issue and the best way I have at this point is to remove the situation of receiving another bad modem through installing a new one. I told him my issue, and why I needed a new one, no acknowledgement from him as he plucks away on the keyboard, goes back and retrieved said new device. I asked to confirm if it was new, he said yes and bat the smaller serial numbers indicate that. Ok I think. I don't need to drag this out of the box and check it like I would a drive through, just to make sure the people working for these companies actually do their job. So what happens next? I get home, open the box and what's inside? A USED modem!!!! This guy should be fired simply for a pathetic lack of communication skills and concern for customer issues. Cox, you're a communications company, hire people who can communicate! read more

Went in for new service. They were quick to want to add us as customers but failed to tell ya the difficult process of switching over. We spent a whole day trying to install it and finally a tech over the phone told us the cox store should of informed us of the inability to set up due to previous ATT service. Now we have to pay additional fees and wait 3 days before a technician can come instale it for us. At the store they were able to see whether or by my location had access to connect and failed to inform us of anything just to close the deal. read more

I only have a problem when they pull from my account without my authorization. I don't remember having them asking me if they can pull from my bank account with my last transaction. I do not appreciate that. I already don't have money in my account until you were pulling money that doesn't exist so it probably won't go through. Not happy about that. And I have told the company that I only pay in cash because I don't want them taking money from me without me knowing read more

There was a long line out the door when I arrived but I was helped in less than 3 mins. I had come in for an exchange and the woman who helped me noticed my bill had gone up recently and helped bring it down. Super friendly and would recommend this location! read more

Not the store but Cox Cable as a whole, Cox cable is such a joke! You pay for a service plan for them to fix your phoneline, when you call them they give you a line of B.S. saying they cannot come into the house! But you can have a cable or internet tech come out and work inside the home. Also where is the live chat on their websight, no sign of it. Cox cable SUCKS! They do not even deserve a one star, should be zero stars! read more

Say NO to COX negative 1 star I am so disappointed by Cox. I called ordered new service on Wednesday because I start work Monday, explained to customer service that I did not have any internet connection in my home that I needed a line to be ran through. I understand that due to Covid they could NOT come into home but again before they sent the tech I had explained that I needed a coaxial cable and that by my front door 3 feet there was an old AT&T connection. The Tech refused to come in at first but looked at the old connection said he could not use that. I was upset but kindly told the guy I been waiting all day and I need this installed by Monday he called his supervisor and said he could not install it. I do NOT understand how he could not had run a connection to my window and I could of done the rest. I am pretty savvy. He refused after I told him I could help. He did not even try- why offer new service and send all types of promotional deals in the mail when you can't even connect NEW clients. I am now with AT&T they were super sweet gave me discounts and they said they take all precautions to make sure their customers are satisfied. read more

Staff is short & rude. One of the technicians told me I said, "you said your brother called in. " I said, "no I didn't". He said, "yes, that's what you said." I thought so strange as I know I didn't say that in the way he told me was as if though he was 100% right and I was wrong. I ended up realizing what I said, I said, "I sure did." His tone was just rude and you could tell he had a pretty big ego. read more

These guys do not know customer service. I paid my bill at $51 every month. No matter what. I walked in there a couple weeks ago and mario and his boyfriend that sit in the high chairs all the time like love birds and don't do anything attack me over a few dollars that was on their screen. They said it was some kind of late fee and then something else because they were to stupid to read. I tried explaining that I paid $51 every month but they didn't listen. Rude, disrespectful and the last type of people that should be working in a place like this. Couple of weeks before that I walked in there and another idiot working there edgar or something stupid like that said l said something.hevdid not hear me and replied "say what". When you talk to your customers you say I'm sorry excuse me I did not hear what you said could you please repeat that not say what ignorant arrogant idiot. Apparently cox hires any dumb ass of the street does not train them how to treat customers and the result is horrible customer service. Unatisfactory not happy with cox. I would not recommend this place to anyone. read more

Came to the store JUST to drop a modem off from Murrieta since there's no cox stores there. This SUPER RUDE woman dark hair short gave me SO MUCH attitude and flicked me off because she was leaving right at 5pm and said "drop it off at usps". Is this the type of customer service people get at stores nowadays? I really hope her manager sees this and know what type of people they have working at this type of store. Totally unacceptable. read more

This place was very unprofessional towards me and kept insisting I was lying to them. I'm in the military and was giving them my address on base and they said I was given them the wrong number. Then they insisted I bring them paperwork with the address on it. COX has a huge contract with the military base and they can't even look or assist military members correctly. These workers lack proper training and lack people skills to interact with customers. Carolina and Dominique are the two that gave now help at all. I asked for the corporate number and they give me a sales number to get me to the corporate number. If you don't have to don't ever use this location or Cox at all. read more

They just want to get you in and if your not upgrading your service or spending money they want you out. Mario helped me out he's a nice guy and all however the guy wouldn't even let me speak or at least listen to me as I spoke. He was very attentive however when trying to make me upgrade. Soon as he knew I wouldn't upgrade he literally walked to the door as I was speaking and basically just said have a good day didn't want to help at all. read more

Inadequate amount of seats for the waiting customers, and if you come here you are definitely waiting. Had 22 ahead of me, this was my 3rd time coming here to exchange a box. read more

Cox Store - Families sitting on floor waiting since there are not adequate provided seats for long waits. Unacceptable. - Television Service Providers Near Me - Escondido, California

Time to get rid of Cox Cable the little boxes need to be reset almost once a day. The prices keep going up and the service and technology keeps going down this is ridiculous. read more

It's hard to write a review in a free market society and a company like Cox has a monopoly on the market. With that being said, Norberto was a pleasure to interact with and provided great service. read more

I have to say in the past I've had some problems with cox. Mostly there's just a bit of miscommunication between some of the employees.. BUT besides that my reasoning for coming to this location was I needed to return my box. When I walked in it was pretty busy and there were a lot of people waiting. There's a sign in kiosk so you can electronically get in line to be helped by an employee which they have at other cox locations. There is a lot of seating to wait around, but I ended up standing because there were a lot of kids in there and I didn't wanna be in the middle of them and their parents. Anyways, they have a tv screen that lists the six customers at the top of the waiting list and it went by pretty fast so I wasn't waiting for that long. I thought returning the box went by in a fair amount of time. I brought it in the box i received it in and brought all the stuff i needed to return. I like this location better. read more

During the pandemic when people are struggling, COX doubled the price of their cable tv. The starter package that has NOTHING you'd want to watch went from$25/mo to $50/mo. GREED GREED GREED. ILL NEVER USE YOUR SERVICE. read more

Came inside in a hurry and on a mission to fix my internet issues. Adam was friendly, answered all my questions and efficient. The downside to coming inside was having to listen to a Taylor Swift song. read more

It's very clear that Cox doesn't care at all about its customers. This is such a poorly run business I can't even begin to describe the horrible experience we've had with them. Don't count on them showing up when you schedule an appt with them. Don't count on them answering any of your questions through the phone. Don't count on them to call you back when they say they will or answer your countless emails. This is also the only place I know of where they say you have an appt scheduled (with a text to confirm it btw) and then when you call them back they're like "oh actually we don't have any appts for that day, you have to wait until next week instead." ???? I literally already scheduled the appt with you though???? I'm pretty sure they just schedule you an "appointment" to get you out the door, they don't care if they can't really come or not. I've literally never had this happen anywhere else. They also shut off our internet without even telling us beforehand, by the way. It's like they WANT you to go somewhere else. Please avoid this company at all costs. They don't care about you at all and they don't even bother to hide it. read more

Hooked it right up. The service is absolute garbage for an apartment in a complex I think. Never go with Cox if you can help it but the people here are helpful. read more

Excellent customer service ... great team especially at this location. I was in and out with proper guidance as to how I should utilize the equipment, a PANORAMIC WiFi Modem in this case. Advanced Technology is great but it means nothing without Good people. The gentleman helping me today was not only professional he was adamant about ensuring I was set up with proper guidance for success with the my new equipment. Excellent. read more

Time is money and I lose both dealing with Cox. It's a weekday and they just opened. It's so unbelievable to have to wait for an hour plus to turn in equipment. Instead of having a hostess take down your info when you walk in, train that person to get onto a terminal and cut this line down. I'm so glad I got rid of cable for so many reasons I can add dealing with Cox poorly ran logistics to the list. read more

Impossible to get help from Cox We have been customers for 15 years and I would have droped Cox years ago, but my wife does not want the hassle Spend hours, ant they do not have my information right My pin is not accepted and questions not accepted I know my birth year and I know my parents history Cox screws everything up I had 10 email addresses, which I used Cox lost them all Now I cannot send email Marvelous business model read more

Worst customer service. They switch us from paper billing to paperless billing when we renewed our internet service when our last promotion ended. Unaware we were on paperless billing we missed one payment cycle and were heading into our second billing cycle, so they sent us an email that we missed a payment. I called then to see what the issue was, We found out at that time that cox switched us to paperless. At that time they switched us back to paper billing again, but apparently to late to get that next bill in the mail. So we got another email that were missed a payment. I called again and asked them to sent us a paper bill. No bill came and we got another email that we missed a payment. I called them again and again asked them to send me a bill and I would pay it as soon as I got the bill. Finally after three calls to cox a week later we got the bill on a Friday, I sent out the check on Saturday. On Monday cox turned off our internet. I called cox the forth time and they had a record of every call I made. They would not turn our internet until I paid by credit card the late payment. Wednesday they cashed my check. I have been with cox at this address for 16 years, never late on a payment. I would not have Been late if they didn't switch me to paperless billing. I would not have had my internet turned of if they sent me a bill after my three calls to them. I would not recommend cox to anyone. 16 years of on time payments and they treat me like shit. On that fourth call I asked to speak with a supervisor, the customer service person said they would put in that request, but I will take up to two day for the supervisor to call me. Today is the end of the second day and no call from a supervisor. Bad customer service, think twice before signing up for cox. read more

Absolutely the WORST wifi service around. Not only is it horrifically expensive so much more expensive than anything in Orange County or the city of San Diego, but their service is horrible. The force you use their routers and rent them through them - they've created a complete monopoly and their service sucks. The people on the phone when you call in and wait for a very long time just disconnect you. read more

This place operates at one speed and that's super slow. Came in today because I got tired of waiting on hold on the phone for some one to transfer my service from my old address to my new address. But finally when you get help the service is great. Patrick the rep that helped me was friendly and professional. He even gave me 25 dollars off my bill for having to wait so long. read more

See all

The absolute WORST. I just walked in to return some equipment and the wait is an HOUR. Just to return. Thank God I canceled my service. This is ridiculous. I can't even leave and come back because "if your name is called and you miss it, then we have to start over." Clown shoes. PS: you people in here to pay your bill (making the lines longer than they need to be)? Have you heard of the Internet or the United States Postal Service? read more

This Cox Store has been helpful from beginning to end of my Cox experience. It ended because I switched to AT&T because of some technical issues at my new place, but otherwise I probably would have stuck with Cox. The workers here are very helpful, especially Ashley she was sweet. My only gripe is one of the guy workers had quoted me a different price when I was thinking about changing my cable plan, and when I had returned and spoke with somebody different I was told he misinformed me so that was sort of confusing. Overall, it is a little bit pricey for the plan I had gotten which included TV (basic and a few premium channels plus HBO & Starz) and Internet. They do have deals for new Cox accounts which includes special pricing for one year, and a step-up price at year two etc. read more

Internet added to cable Pretty easy process. I walked in here cause i wanted internet added to my cable. There was an employee at the door who signed me in. I waited a few minutes and was called to speak with someone. The lady answered all my questions and helped me out. 83.00 bucks later i have internet, yay. read more

The Cox company and the store are absolutely horrible. I had both cable and internet through Cox for over a year and then the cable started fading in and out on a consistent basis. I called their tech support and then sent a technician out to fix the cable. The cable got better and stop fading out after the technicians service call but often the cable box had to be reset because the guide would say to be determined and sometimes when you changed channels the be blank. Then the internet went out all together. I called technical support and they said it was probably the modem. I took the modem to the Cox store and they gave me a new one. I plugged in the new modem and still had no internet service. I called technical support and they said well we can send a technician out again for either a one time fee of $79 or I could sign up for a service contract for $10 a month. Why would I do either with no proof that the could make it work again? Do yourself a favor and do not use Cox for anything. They are overpriced for a lot of headache. read more

Cox Store - Program guide with to be announced constantly displayed often. Evidence of Cox's continued poor service. - Television Service Providers Near Me - Escondido, California

Lazy service and for the price is really beyond me but seriously these guys work on their own time and over charge for everything waiting over two hours for services read more

My wireless cable modem/gateway was on the fritz. After talking with a Cox customer service representative, who was surprisingly nice and helpful, he recommended I trade my old gateway into the Escondido Digital Solutions Store and get a new one. After reading the reviews, I was kind of dreading having to deal with this store, but seeing how I work from home, I had to suck it up and just get it over with. When I got to the store, it was actually a much nicer facility than I expected. I immediately put my name into the iPad right at the door which put my name on the waiting list to see a customer service agent. After about 10-15 minutes at most, my name was called and I was able to get my gateway switched out without any issues. It was super easy and my agent (I think his name was Oscar) was super friendly and really helpful. Maybe because I had low expectations, and maybe because I came in on a Thursday morning (which was still fairly busy), but I was in and out in less than 20 minutes and my new gateway works really well. Really impressed by my experience with Cox from my first phone call to my visit to the Solutions store. By the way, don't go in on Saturdays or Mondays. Apparently they're crazy busy. read more