Johnny in the service department is out here doing God's work! My daughter's engine blew in the middle of my life also imploding. He was extremely professional, courteous, honest, and helpful. He had the car repaired and on the road within a matter of days. I'm so thankful for him helping me and my daughter out. He's the best and I would encourage anyone and everyone to have their car taken care of at Courtesy Kia. Ask for Johnny he knows his stuff :) read more

After a horrible experience at Horne Kia we headed to Courtesy Kia. First I stopped at the service department to get a validation of my mileage reimbursement. I figured we'd see how we were treated there before going to the sales floor. I spoke with David who was unfamiliar with how to complete the mileage validation but he checked with someone else and learned how to do it. He was very friendly and informed me of the timeline for the submittal. They passed that test, on to the sales department. We parked the car and they had lots of parking unlike Horne or Mark Kia. We were eagerly greeted by every sales person we passed. I asked for Joey Piza since I had started online communications with him regarding my trade in and the Costco Auto Program. Joey was very friendly and energetic. Even though there had been a recent security breach, he knew exactly what cars he had on his lot (unlike Horne). They had one Soul GT-Line that we were looking for but it was gray instead of white. We test drove that car and Joey was able to explain all the new features and technology in the car. When we got back because we thought we wanted white, Joey searched other dealerships and found one in Sierra Vista that they could do a trade for. Joey also provided us with a quote for the white one in Sierra Vista and the gray one on the lot. Joey and Ryan in Finance told us to take the car to lunch so we could really think about it. We never felt any pressure to buy and because we went through Costco Auto Program it was basically a set price. We decided to go with the gray and just had to negotiate our trade in. We were able to get the price up to my our cut off amount. Joey filled out all the paperwork for us, we just had to double check and sign. There was also no pressure to finance the car, they didn't care how we paid for it. We wanted to pay cash but still needed to transfer the money around and they let us drive the car home and come back with a check when the money was available. We got introduced to the Service department and received a service schedule and pricing, such a nice touch. I also received a call from Christine the next day to ask how our experience was. I believe they sincerely care about their customers. When we came back to finalize the deal we had more questions for Joey on the technology features. He spent at least a half hour in the car with us helping us set up all the functions and explaining all the features. We really appreciated his time and knowledge. The whole process was very easy and painless, best car buying experience I've ever had. Everyone we encountered was very friendly. I highly recommend them for both sales and service. read more

I have been in the market to buy a car and absolutely fell in love with the Kia K5. About 3 weeks ago, I put in an internet request through Courtesy Kia to get more information on the Kia K5 GT, which they had in transit. I spoke to Chey Free and he ensured me that he would let me know when the GT arrived! After some pretty disappointing trips to other dealerships (I'm talking about you, HORNE KIA in Gilbert) I was losing hope but sure enough, I received a text from Chey that the GT arrived on the lot! He sent me a personalized video of the car, which was honestly so cute and I knew I needed to see it in person. We made an appointment for 4:15 and was a little late, but Chey was so understanding and patient. He was very quick to pull the car around and gave me time with it while he processed my license. His shift ended at 5, so he switched us over to Tristan, who was just as amazing! We went on a test drive and then went in to discuss numbers. I'll be the first to admit that I have no idea what to do in car dealerships, so I called my dad. Tristan was really patient about this and even more patient when my dad decided he wanted to come down and work the numbers out. My dad isn't the easiest customer but Tristan handled everything so professionally and made it a fun process. I was able to trade in my lease, and Courtesy matched CarMax's offer, making the whole buying process so much easier. They worked the numbers and were able to get me driving home in my dream car! I would like to add that I was able to buy a higher model of car through Courtesy Kia, for a less monthly payment & interest rate than Horne was offering on a lesser model. Everyone at this dealership was so incredibly nice, patient and professional. We stayed longer than anticipated and Tristan along with Tyler in financing all stayed late to help. Tristan even took some cool photos of me with his personal phone and sent them, which I thought was super sweet! The service here is unmatched and I highly suggest buying your new Kia from them!! read more

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Just had the best car buying experience ever. I have purchased well over a dozen cars and have never had this great of experience and Courtesy Kia. Our sales associate Isiah was amazing, knowledgeable, friendly and not pushy at all. Mario another sales rep was also amazing and made sure Isiah was taking great care of us and then Joel and the General Manager Chuck were also very involved and worked with us closely to ensure we got a great deal and left happy. Can't thank them enough and if you are looking for a new Kia or even a used vehicle come see Isaiah read more

My wife brought our car in this morning for a recall service. I have Kia's intake inspection report showing that the engine was not overheating and the AC was not blowing warm air at that time. She drove directly home after. When she got home, I noticed the engine was overheating, the AC was blowing warm air, and the electric fan was not operating. I brought the car back to Kia. They accused me of bringing in a broken car and attempting to cheat them. I do not know how much extra money Courtesy Kia earns by breaking female client's cars and forcing the client to pay to fix the damage, but I know they will never get another dollar from me. read more

I feel like I got completely taken advantage of. If you are new to the whole car buying process, DO NOT GO HERE! My loan was wrong so I'm gonna have to deal with that, and everyone at work and family keep telling me I have a weird smell. It started when I got the car. I lost a lot of my ability smell due to Covid and they did not disclose the car had a smell. I DO NOT TRUST this place at all. I don't even wanna take my car back and fix things because I don't trust them so much. Please be careful buying from them. read more

We needed to get a new car and settled on a Kia soul...this isn't a Kia review so I'm not going to get into all the reasons I picked this car. However I'm a shopper and spent a lot of time talking to various dealerships, researching prices,etc. Whole reason I'm taking the time to write this review is because of the differences I experienced through talking to various dealerships...as I talked to a LOT of them(pretty much every new kia dealership in the valley). 1. I live in San Tan Valley so it's a drive to any Kia dealership. There were very few dealerships willing to talk solid numbers over the phone with me...they were. This willingness to take the hassle out of the shopping experience for me is what shined above others. I felt very much pressured by other dealers to have to "come in and talk prices and test drive". Honey, I've test drove a new Kia Soul. If you can't talk solid and shoot straight with me over the phone...first red flag. So the fact they were willing to give me a good solid ball park before I even got down there? Gold star there. The fact that the price ultimately ended up being lower after all was said and done? Yet another gold star. The fact that they came in $7000 lower and $200 less in monthly payments with $500 less of a down payment than another popular dealership? Yet another gold star. 2. Their website was VERY transparent in that they had dealer added on items - what they were and what their prices were. People gripe about this stuff...but I appreciate the transparency on their website unlike other dealers. Not to mention their add ons are way cheaper than other dealers. For comparison...Horne was quoting twice as much for the same add ons. I've seen people gripe about this about Courtesy...but they do have it on their website now spelled out. They also have it spelled out regarding market adjustments. Which this is a normal practice right now and I experienced "market adjustments" with pretty much every Kia dealer I talked to. It however was pretty sketch how some dealers wanted to represent this/incorporate this. I'll tell you this now....the price I ended up with was far less than the "buy it online" numbers I was quoted from websites that offered that. 3. I'm aware that not all salesmen are created equal. I dealt mainly with Andrew so I have to give him kudos on this. He went above and beyond in making things easy for us to get the deal and the car we wanted. He also went above and beyond in getting me the numbers I wanted before we ever drove down there. So I knew what to expect and the ball park we were working with before I went down there. And I wasn't even the person on the loan...my significant other was. So I wanted to make sure this salesman got a special shout out for his outstanding customer service (and for dealing with my mom too! You deserve sainthood) 4. People will complain about GAP coverage. But we are those people that got bit in the butt and turned upside down on a loan by an accident that was NOT our fault. We understand why banks/dealers would HIGHLY suggest this especially for longer term loans. And from our experience of getting stuck paying for a bill for a totaled car that wasn't our fault? Take the GAP on a new car. Just my two cents. This ultimately didn't hurt the bottom line of what we were looking to pay. You're protecting yourself in the long run if you're financing. If you're paying in cash...obviously you don't need GAP. But this is one of those cars that does depreciate and also that does longer loan terms. Don't do the dumb like we did on our first car and push to skip GAP to lower the payment if they're asking for it. There is one con I'll mention...but it is NOT the dealer's fault for this. Availability of models. Hence no stars taken off. There's high demand with limited stock and multiple sales people trying to make people happy. They simply won't be able to get everyone into the EXACT car they want right now. We looked all over the valley for a Rio hatchback because we thought we couldn't afford a Soul. Big tip you may actually be able to get a Red Soul cheaper than a Rio hatchback due to sheer abundance of them. Thank you so much Courtesy Kia and Andrew for getting us into not just the model we wanted but also the color and price at this time right now read more

Courtesy Kia - our new soul - Car Dealers Near Me - Mesa, Arizona

. My wife and I currently own a 2016 Kia Soul previously bought in Honolulu Hawaii. We moved to Phoenix in June 2021 and decided to upgrade to a 2021 Kia Soul. Time for an upgrade. Now, we are not familiar with Phoenix that well yet so when we found this place on Yelp we didn't realize Mesa and Deer Valley (our house) is a pretty darn long drive. It took us about an hour to get there. This fact does not warrant a low rating. That is just a geographical assessment. So we make the drive there anyway and meet with a salesman named Chet or Chey (can't remember his name's spelling) So basically we take a test drive of a 2021 Kia, decided we liked it and went to his desk for the paperwork. We intended to use our 2016 Kia Soul as a trade in. We were there maybe 90 minutes until we had to leave to go pick up our kids from school. They don't take the school bus. This is where things go south. We made it clear that we wanted the new car so before we left to go pick up our kids, wife and I signed some forms to run the financials and the numbers. We were told they would get back to us. For some strange reason, nobody got back with us. The last communication was from the salesman Chet that said he'll keep me posted on the financing and what not. After that we were simply ghosted. I can only speculate what in the world happened. Maybe Chet quit his job, maybe Chet got Covid, maybe our paperwork was lost. I don't know. What's crazy is it took us an hour to drive there, an hour to get back home including our 90 minute in person visit to the dealership. Total time with was 4 hours and they couldn't even give me a 2 minute phone call as to the status of my credit application. I have a nearly 3 year flawless payment history with my 2016 Kia Soul so financing isn't gonna be a problem with a lender. If you read my other Yelp reviews I actually give 5 star ratings very generously. All you gotta do is just your job in a professional way. I don't expect any back rubs, manicures, pedicures, compliments, or smiles. I am very easy to please however if you can't follow up with a potential customer that is literally begging to make a sale, what is that about. Here is what's gonna happen. This business is gonna send a canned reply that is super generic to save face. They won't own up to it. In all fairness, I will say that this dealership is very clean. The front desk person was very friendly. Heck, even Chet was friendly. We signed forms with our SSN and they have both of our cell phone numbers for immediate contact. Why weren't we contacted again?!?!?! This is gonna rub them the wrong way what I'm about to type here but here it goes: was it because I'm too Filipino for you guys? Was it because my wife is black? I don't know but y'all ghosted us. This would have been a 5 star review even if my credit application was denied. What I don't understand is why didn't your sales guy follow up with this for sure sale. Whatever the reason is: car sales politics, ya don't like mixed race couples, you don't like people that moved from Hawaii, maybe I should have showed up for my test drive in a fancy suit rather than my normal shorts and t-shirt. Did my breathe stink? I don't know nor do I care. I just wanted to trade up my car. I'm not looking to invite these guys to an Amway meeting or church. Geez!!! Marketing department: the whole sales walk through went well, y'all dropped the ball with absolutely no follow up with us. Please live up to your name. Courtesy Kia may have been courteous to some folks but I can assure you it's not courteous to leave excited buyers with no explanation nor call back. The sales process went well up to the point of being ghosted. By the way, saying no to our credit application wouldn't have hurt our feelings. We would have just easily negotiated a bigger down payment. Are you allergic to getting a commission check or something? So there you have it folks. Incompetence or Discrimination?!?! You decide. I sure hope it's incompetence but even that is not a good thing. Trading a (non salvaged) 2016 Kia Soul for a new 2021 Kia Soul should not be this hard. You'd think I was trading a tricycle for a Ferrari of why this deal wasn't made the same day. If it matters to the Courtesy Kia guys, I apologize that I was born Filipino and I'm sorry that my wife is black. There's not much I can do about that, we were just born that way. This can't be about the money since we have strong finances. Must have been something else, right guys? I will not write an update to this review. First impressions are everything so this will remain a permanent record on here. Train your sales team to follow the sales steps in order and unto completion without prejudice perceived or otherwise. I hope y'all bring this up during your morning pep rally style sales meetings. It's not all about motivation, you need flawless execution also. read more

Thursday 5/28. My wife and I were in to Courtesy Kia onThursday 5/28. We we're treated so badly and disrespectfully by Steve Holt sales manager.  When he and misfit sales team failed to negotiate my price out the door with me. Steve Holt on my way out the door said to me, I feel I'm in no danger of you buying a Kia Sorento Prestige at another dealer for the price you are negotiating. Very hostile man. Very arrogant and angry. Thought he was a tough guy. Guess what Mr Steve Holt sales manager. I got the out the door deal you said I couldn't get. Karma baby! Kevin Jones was the sales consultant that worked with us. He was not a pleasant man either. Very dismissive and condescending of my wife and I. The salesman that work with us was a nice guy but was badly in need of training. These guys are like the Bad News Bears only they didn't win with us in the end. I bought my Kia Sorento SX Prestige at Camelback Kia for the out the door pricing that dis-Courtesy Kia sales manager Steve Holt laughed me off on. Be careful with these guys and this dealership. They do not like a knowledgeable customer at all. read more

Courtesy Kia - Purchased this beauty 5/29 at Camelback Kia. They were so professional. - Car Dealers Near Me - Mesa, Arizona

These guys tried the bait and switch. I inquired on a car last night of May 17 got a response mid day May 18. After chatting back and forth for 2.5 hours AND ONLY AFTER RUNNING MY CREDIT do they realize they sold it the day before (before my inquiry even). They of course show other cars of same make and model but increased in priced by 2.5k. Text book violation of fair marketing practices act. So now I have a hard inquiry hit to my credit and no car. If you too have been similarly scammed, notify Kia directly at 800-333-4KIA (4542) Can confirm! After speaking with Manager Billy their response: "sorry". That's it. No joke. No hyperbole. Billy explained that they don't have to honor an advertised price on used cars. So there it is Courtsey Kia does not care. Spend your money elsewhere, with a dealership that is not trying to scam your neighbors. Avoid this scamy place at all costs. read more

Courtesy Kia - This sums up my experience with Manager Billy and the dealership - Car Dealers Near Me - Mesa, Arizona

Was nice test driving a car til we met another person who was very passive aggressive and just made it very uncomfortable it was hard to almost leave the place. lol. read more

4 stars because I couldn't afford the quoted repair prices - 5 stars for service man Jonny - he was eager and motivated , highly communicative and prompt with updates! read more

After the first of the year, we planned on purchasing a new car. We shopped many different brands and dealerships, looking for just the right car that would accommodate my husband's wheelchair. After much shopping, it was apparent that the Kia Sportage was just the perfect car for us. We went to Horne Kia and they would not give us the out the door price of the car without us waiting over 45 minutes and trying to coerce us into signing documents just to get the real price of the car. We then made out way to Kia Courtesy in Mesa. Jorge met us before we even entered the building. What we loved about Jorge is that he spoke with us for over 15 minutes trying to get a feel for what our real needs were and if the Sportage was right for us. We even discussed regular vs. hybrid and he gave us valuable information allowing us to make a knowledgable decision. The sales staff in this dealership is outstanding. They are knowledgable and Jorge has years of employment with this dealership under his belt. We purchased a new Kia 2023 Sportage and could not be happier. Update: We brought our Kia into Courtesy for its first tune-up and oil change. Austin was our liason and took very good care of us. He arranged for a lift driver to take me to work and back. The drivers were on time and very friendly! Best of all, we received our Kia Sportage back with lovely updates. It drives even better! We have never been treated more professionally by service individuals. They really care about their clients. I received text updates throughout the day. Thank you Austin for your professional service! read more

Courtesy Kia - Car Dealers Near Me - Mesa, Arizona

DO NOT DO BUSINESS WITH THESE PEOPLE !!!! On a phone call, a salesman told me that their advertised "internet price" was so low that they would require me to buy approx. $2,500 of unnecessary and overpriced "add-ons". When I told them that I wanted to take the car to a qualified shop to evaluate it, I was resisted. After about a day, and three or four phone conversations, I was told that the car was sold. A few hours later I checked their website and the car had magically "reappeared" for sale at a higher price. I hope those of you that went deeper into their deceptive sales process inform the State Attorney General of their practices. They need to be shut down. Visit their BBB page. Repetitive and disgusting. Caveat Emptor! read more

If you go here, ask for Tim. Straight shooter. He helped us buy a Kia Carnival and was a great guy. With that said, be prepared to negotiate everything. It's a car dealership. It's part of the process. read more

Unfortunately we are still waiting for the manager to call us back about a non-functioning tv in the vehicle we bought. Our "certified pre-owned vehicle" has had tire pressure issues, and ac that went out since we bought 3 months ago. Our sales rep Hunter is not good about communicating or fixing any issues we have had with our vehicle. I have called several times and gone in person with assurances this will be handled, but there is not a manager available to help. Do not buy from this dealership. Update: After I left the review, I was contacted within a few days. Apparently, we are hurting their reputation by speaking the truth. Our vehicle is getting a $200 diagnostic on the dealership for the tv repair. However, they discovered the shocks are leaking, and that is almost a $3000 repair. Also, the tv is $900 to repair. Last month, we payed almost $400 for the AC. Now they're not answering my calls after delivering the news. I have never needed this many repairs on any used vehicle in such a short amount of time! Stay far away! read more

We had a very pleasant experience! We are very pleased with the customer service we received from Josh Kirby. Josh Kirby made our Kia experience wonderful! read more

Had an incredible experience with the service department. Josh Kirby was a joy to work with, always keeping me in the loop with what was going on with my vehicle and going above and beyond to provide the best service I have ever received at a service center. Josh made what should have been a bad situation a pleasant experience. There needs to be more Josh's in the world! read more

DONT BUY YOUR VEHICLE HERE. Seriously the worst service ever. I purchased a vehicle from them back in March. They told me that they would detail my vehicle before they gave it to me but upon my surprise when I go through my vehicle I find that there's still leftover food and trash from the prior owner. I decide to call and they say "no worries let's go ahead and get you in for a new detailing". So I go. But when we get our vehicle back it's still dirty as hell and what do you know... they decide to completely tear and break my child's digital car baby monitor. Immediately my husband gets the managers involved and they say that they are going to order a new baby monitor and make sure that when it's there, they call us to have us come pick it up. Well folks it's now July and do we have a baby monitor? NOPE. ALSO we find out that our liftgate is broken and the center seatbelt retractor is broken AFTER we purchase the vehicle. We can't even safely install our car seat in the vehicle how we should. I've called and called throughout the months just trying to see if maybe my vehicle can be serviced so that way these things can be fixed or see if just maybe the managers decided to order the parts they said they would but yet here I an, still getting the runaround. Legit the worst service ever. read more

Courtesy Kia - Broken center seatbelt retractor - Car Dealers Near Me - Mesa, Arizona

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**UPDATE 06/15 PREVIOUSLY 3 STARS: Courtesy Kia is extremely unprofessional and undelivers on the promotion and promises. I have been trying to contact with the Sales Manager, who emailed me after reading my original review and ~seemed~ eager to make it right, for 2 weeks nothing has been done past that to remedy my poor experience of the dealership he manages. I have been shuffled around with "incorrect email addresses" to not receive emails which is strange because I was replying to the email who initially contacted me? ** Bought a car over MDW. Chey was kind but I did feel a disconnect and not too comfortable with the interaction I was having. I felt rushed because of being close to close and them wanting a sale but not willing to take the extra 10 minutes to explain everything clearly. After I was rushed out with my purchase I was promised a detail & a full tank of gas at my earliest convenience. I drove from Tempe to East Mesa for a promised detail to wait an hour for my car to be returned to me with murky, poorly wiped windows, crumbs on the floor that previously weren't there (???), cleaner stain marks dribbling down the doors, as well as fingerprints still on the touchscreen - I have videos & photos to prove this, and a cool thing about Apple Videos is I can prove the date and time on these videos being right after I got my car. I am extremely underwhelmed by the whole buying experience and will not be recommending this dealership to friends & family. Only reason I gave 3 stars is because I got the car I wanted. Everybody has their off days..maybe they were having an off weekend. read more

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I have been searching for a vehicle and we visited other car dealerships before this one. This was the BEST car buying experience. Our salesman Mike was so helpful and knowledgeable. He listened to what we wanted and delivered. He was not pushy or rude just to get a sale (like others). We ran the numbers and they were able to get us a great deal on a 2024 Kia Telluride. The whole process was simple and quick. We worked with Chance in the finance department and he was super nice and helpful too. Overall, the whole visit was amazing. I would definitely recommend them. read more

Courtesy Kia - Brand New 2024 Kia Telluride - Car Dealers Near Me - Mesa, Arizona

This was the easiest experience we've ever had with a car dealership. Josh Melnick was outstanding. He actually sold us a less expensive car than the one we were interested in because he thought it was a better match for us. It was well worth it for us to drive from Tucson to buy our car. Highly recommend Courtesy Kia. read more

Can't say I've ever had an experience like this, before. Every dealer I've ever been to has had pushy sales people, intimidating managers, and wooden / rude financial managers. With Courtesy Kia, it's been the complete opposite experience!   I had a wonky situation with my truck (which was my trade) due to an improper repair from an accident, long story short, they could have easily been very difficult in this situation. The car I ending up buying they held without deposit until I could get things squared away on my end with my insurance company. This took days, and I was never pressured to hurry up. I was given right of first refusal and was encouraged to take my time and settle things prior to coming back in.   As great as that is, it's not the most impressive part of my experience. Everyone from my salesman (Andy), store manager (Billy), and financial manager were some of the nicest people I've ever had the pleasure of dealing with, dealer or not. And I don't mean nice as in fake with a big smile. Everyone genuinely cared about the stress and situation I was finding myself in with my truck, were doing all their best to help me, and would hear me out as I discussed what I had been through with genuine interest, offering up advice and service at every turn. These are all people that outside of a dealership setting I'd feel comfortable getting to know and trusting on a personal basis. Can anyone honestly say they can say that about sales people at a dealership they've bought from? I've been buying vehicles for 23 years, and this is not something I've ever experienced in my life. I honestly would never have expected this from your standard looking Kia dealership. I'm not sure if this is all from Billy's hard work and hiring the correct people, blind luck of an amalgamation of good people, or something else. But regardless, it's very much appreciated, and I frankly will be coming back to them for my future cars. A commitment I can't say I've ever even considered in the past.   If more dealerships treated customers like actual people with needs and problems and thought about future business with said customers and not just today's sale... today's dollar, they might find themselves to be more successful. With employees like this at their helm, Courtesy Kia should be around for a very long time.   Note: Unlike other dealerships I've dealt with in the past, no one made me write this review in order to get a deal or anything like that. They never even mentioned reviews. I've done this on my own accord, and I'm happy to help such a good place in any way I can. You won't be disappointed. read more

I had 2k worth of maintenance on my 2016 Kia Soul that was over due and very much needed. I feel Courtesy Kia Service went above and beyond with their knowledge, communication, time management, and most of all customer service. Not once throughout my appointment did I feel like I was being hustled or scammed like most dealers make you feel with all the up selling. Donovan was my service advisor and I rate him and the service department 5 stars. I will definitely be coming back and referring to all my Kia owning friends. Thank you Courtesy Kia Service for your hard work and expertise read more

If I could leave a 0 star review I absolutely would. As a first time car buyer I expected to be helped out and taken care of. Instead I was completely taken advantage of. They sold us a car at 150% of the value of the car.... We can't even refinance our car because no bank will loan 150% of a car value... only 125%. Absolutely never ever ever buy a car here. They are slimy and gross and are only there to screw you over. read more

I leased a car 2.5 years ago, was planning on purchasing it at the end of my lease. I've had several people call me in the last couple of weeks, trying to get me to buy the car now or bring it back 5-6 months prior to my lease end (I have been early on all payments, it's not related to that, they want it for their inventory). They were trying to charge me about $4k over the residual value out the door to purchase the car, so I'm planning on selling or returning it at the end of the lease. I've asked them to not call me during the day, as I work and don't need interruptions, they said they would only email me. They've called several times since then. The most recent call was today (during the work day), and the "gentleman" who called interrupted me and told me I was contradicting myself because I told him I won't over-pay for the car (they charge $1k in "just-because" fees, plus about $1k over the residual value, taxes/doc fees, etc.). This man hung up on me once he realized I was not going to allow myself to be ripped off. I had a pleasant enough experience when I first leased the car, it's too bad that they resort to pushy, condescending tactics to try to get what they want. I will not be using this dealership ever again. I've really enjoyed driving my Kia Forte, but refuse to do business with companies that don't listen to their customers. read more

I brought my Kia in hoping that they could fix a small water leak underneath my glove compartment. it wasn't bad but I would keep a towel so the carpet didn't get soaked. In addition I needed an oil change and new air filter. After doing a diagnostic they recommended spark plugs, this and that, came out to over $500 and a 4 hour wait. The next day I noticed that there's still a leak underneath the glove compartment, my car sounds a lot louder while driving and even while it's running. I had to call them back because it truly feels like they didn't fix a thing. If anything it's driving worse. Now it's 4 days until my appointment, I haven't driven anywhere all day. It's 8pm and I get in the car, now my check engine light is on? I'm beyond annoyed I really wish they just did it right the first time or kept it overnight if they needed to. I'll have to take it in first thing in the morning because this is unacceptable. read more

Courtesy Kia - Car Dealers Near Me - Mesa, Arizona

Gotta love the ole $700 Lifetime paint and $500 lifetime tint warranty scam..."everyone who live in AZ knows you need to replace your paint on your car every 2 yrs" Then they swear up and down that they can take that charge off....hmmm, well your competitor down the street at least took 50% of it off. Ended up buying a new car and a new Laramie from the dealership who at least works with you vs trying to squeeze you with a paint anc tint warranty. read more

Josh has been absolutely amazing to my husband & I! He has helped us multiple times with our vehicle & he's been so great at communication! Gold star to him! read more

I've had my Kia for over a year now and have loved every aspect of going to this dealership from the car being bought to the maintenance service I've gotten!! Thank you for always being a so helpful! The GM Mr. Long was so hands on as I waited for my oil change last time and Austin in the service center as well! Thank you again! read more

After paying to get my AC fixed twice by their service department, it broke again. Initially I brought it in due to a weird noise being made. They discovered it was the AC. They "fixed" the weird noise, which broke the AC function about a week later. I took it in to get it fixed AGAIN.. paid another diagnostic fee, all for the AC to break again 2 weeks later. So they essentially broke it, had me pay to get it fixed, and it broke again. No offer to fix it for free, no offer to even look at it for free, and no apology, nothing. I've spent almost $4,000 at this place with other repairs and nothing. I trusted the mechanics to get my car on the road safely before moving and they assured me it would be fine. I'm very disappointed in all of them. read more

***Avoid service at all cost!!*** After buying a 2023 kia in mid 2022 I couldn't be happier with my purchase. Wife and I had a good experience buying from here. Unfortunately their service dept doesn't follow the same exceptional service. After 2 bad experiences with the service department and expressing my concerns with manager Cristian Bazan I assumed things got cleared up. Unfortunately my 3rd visit I tried coming in to service our car, my wife and I got into a altercation with one of their service associates Donavon. Not sure why but Donavon has always been rude with me and that day he wanted to continue CK it's sad you understaff your employees. This is mainly my problem with this place. You tell me it will be 1.5 hrs for an oil change but when I get their you tell me then it now will be 2-3 hrs!!! Not okay, I have appointment and a scheduled myself. Mind you this happens on every single visit. Long story short Donavan wasn't even my sales advisor but for some reason he was the only one that could help me. Let it be known he's been rude with me the prior 2 visits. Donavon was very rude with my wife and I "again" and I had asked him to "watch it" meaning watch how you talk to us. He took that to the manager and said I threatened him. What, what??? What a freak'n lie. The managers of the sales department Micheal Haush and Billy A. didn't even consider our side of the story and asked us to leave. Unfortunately, sales manager Christian wasn't there. Not the right way to take care of this this way but I accepted and left. I just want people know to be careful where you buy your car and if you buy the extended service. If you don't like their service department your stuck with them no matter what because you pre-payed for everything upfront when you bought the car. Lesson learned!! No worries Courtesy Kia this is my 4th kia but if you don't want me here that's fine I will not ever buy another vehicle from you again even though your sales dept got a 5 star rating from me. I will be filling a formal complaint with Kia corporate. read more

Shopping at Courtesy Kia was an extremely pleasant and professional experience! Our salesperson, Chelsea Lalor, was very helpful in finding the right car for my sister. She was knowledgeable about their product line and helped guide us to the correct car based off what features we wanted. I would certainly recommend Courtesy Kia to anyone looking to purchase a new vehicle! read more

i bought a 2016 kia soul 7 months ago, while signing the papers they had them stacked on top of each other and the finance guy mj explained each paper that my husband was signing i was not on the loan but they still had me initial and sign some of the paperwork. my husband left the room and mj had me sign his name to the papers said it was okay your married, but were not, so we came down we paid the car off and wanted to get it serviced so we could sell it , but the car had front in damage , we bought 2 warrentees for the car but even with those they couldn't fix the car no parts available for that year. did they try to help us no they didn't. we don't have the car and brain long the owner has made no effort to pay us the 14,449.89 $ and the can't fix the car either tell me what would you do to brain long and courtesy kia ? ?????? read more

Courtesy Kia - Paper signed by man said Said all Signatures weren't the same - Car Dealers Near Me - Mesa, Arizona

Great experience shopping and buying a car from Courtesy Kia. Very classy dealership with a friendly staff. Worked with Louis Carcamo who made sure he understood what I wanted and showed me lots of options. No pressure and easy to talk to. Mychal in Finance took the time to go over everything in detail and made sure I understood my opinions. Best car buying experience I've ever had. read more

Courtesy Kia - Awesome new Kia Soul. Ask for Louis Carcamo and have a great car buying experience! - Car Dealers Near Me - Mesa, Arizona

Walked around for an hour looking at cars outside then had to go inside to ask for a sales rep for help, sat for 15 mins and no one even approached us so we left. No wonder there's so many cars sitting in the lot. We went to Horne Kia instead read more

Today, I had an interesting experience while attempting to buy a car from Courtesy Kia. Negotiations are never the most enjoyable part, but I left wondering, "Did that really just happen?" As I tried to negotiate the excessive add-on fees that dealers tack onto each car (apparently, this one even comes equipped with tires filled with nitrogen that allow you to float down the 60), however, I found these charges unnecessary. During this negotiation with the "sales manager" or "finance manager" (honestly, I can't recall his exact title), he bluntly stated, "You're chipping away at our profits. I don't a xxxx if you buy a car or not." Mind you, this was within the first 20 minutes of our discussion about numbers. It would have been understandable if this was the 9th round of a negotiations, but this was in the first 20 mins of sitting down in the lobby to talk numbers. My only conclusion is that they might have been trying to obscure something in the numbers. After all, it's just math--why does it have to be so difficult? @Courtesy Kia, I would strongly recommend providing training, especially to your senior staff, on how to handle tense situations. *Review places in Yelp and Google review to warn the public. read more

I was a customer at Horne Kia for 17 years. I just couldn't trust the service department anymore. You can't predict when things are going to fail. You can have service and expect the work to be done. Courtesy understood what I need as customer. Their were 12 points of interest in regard to service I had to review on my vehicle. I had a wheel alignment, transmission flush, power steering flush, brake flush, transmission hose replacement and cooling flush. They did inspections on my belt, brakes and tensioner. There is nothing better than feeling you left a place with peace of mind. read more

After searching for months for a new Telluride, we finally found what we were looking for at Courtesy. We began our search back in October but we were immediately turned off by the fact that dealers were charging $6-10,000 over MSRP. We still had to pay a small market adjustment at Courtesy but at least it wasn't outrageous. Kevin Culver made the process super easy and found the exact vehicle we had been searching for. We didn't even have to settle for a second or even third choice. We were so happy to finally find our dream Telluride for a price we felt was fair. Also, Michael in finance was great. Such a nice man to work with, and totally low pressure. The entire buying process from start to finish was great! Highly recommend Courtesy Kia and the entire Courtesy team! read more

I was really nervous about buying a car since I am a first time buyer but Alex B. made the experience enjoyable. He really listened to what I wanted and used his years of experience and knowledge with the company to match me with a 2021 Kia Seltos. I encourage everyone to look for Alex B. while at Courtesy Kia; you will not be disappointed. Also, thank you to Tyler H. for making the financing portion a breeze. read more