My wife and I were excited to have a date night and try the new local spot, Coucou. What a mistake.
This was easily one of the worst restaurant experiences we've had in years. The food was so aggressively salty that it was nearly inedible. Every dish seemed determined to answer the question, "How much salt is too much?" We both left feeling awful and regretting every bite.
The cocktails weren't any better. For a restaurant trying to position itself as an upscale dining experience, the drinks were surprisingly bad, forgettable at best, and overpriced for what we received.
Then there was the service. Coucou automatically charges a 20% service fee, and unfortunately the staff seemed to take that as permission to do the absolute minimum. Our water glasses sat empty, nobody checked on our meal, and when we asked questions about the menu, the responses inspired very little confidence. It felt like nobody cared whether we were having a good experience or not.
The only redeeming part of the evening was that the manager, after hearing our concerns, reduced the bill by nearly half. I appreciate the gesture, but when a restaurant has to cut your bill by 50% just to make things right, that's a sign something is seriously wrong.
We walked in excited to support a new local business and walked out wondering how this place is staying open. If you're looking for overpriced salt with a mandatory tip attached, Coucou might be your place. If you're looking for a good meal, I'd strongly suggest looking elsewhere.
Without question, one of the worst meals I've had in a very long time.
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**Update:** What has been most disappointing is the owner's response. Instead of taking responsibility for any part of the experience, the focus has been on questioning my credibility, criticizing how the review was written, and even suggesting that I may not have actually dined there. Yes, I used ChatGPT to help organize and edit my thoughts. That does not change the experience we had.
That's a strange response given that your own manager reduced our bill by nearly 50%. We didn't ask for that adjustment. He offered it because there were obvious problems with the meal and the overall experience. During our visit, we also observed the manager offering discounts to other tables around us because of issues with their meals as well.
Not every restaurant gets it right every night. Most customers understand that. What matters is how management responds when things go wrong. A simple acknowledgment that our experience fell short would have gone a long way.
Instead, the response has been to challenge the customer rather than reflect on the feedback. Frankly, that tells me more about the restaurant than the disappointing meal did.
I genuinely wanted to like Coucou. We chose it for a date night because we were excited to support a new local restaurant. Unfortunately, between the food, the drinks, the service, and now the response from ownership, I have even less confidence in recommending it than I did when I first wrote this review. read more