This place is the pits. I've given it lots of tries, but in the end, I can't give it more than a 1 star review. Service today wasn't horrible like it normally is, but you can tell most of the servers there didn't want to be there. The food was mediocre. I almost always get the fish and chips. Well, the chips today were so stale they were inedible. It amazes me that a place will fry up stale fries, let them get soggy and mushy and then serve them. If you can't be bothered to know if your food is fresh or not, you should get out of the food service industry. We only went to Cotton Patch because there was a substantial wait at Sushi Zen. Never again. Cotton Patch is now officially off my list of places to eat at. read more

Does anyone even care at the restaurant? Server was clearly on drugs, managers are completely rude. Someone needs to inform them that we can all hear them talking about the customers and staff. Completely unprofessional servers and management. Sat at a dirty table after waiting 15 minutes so the servers could figure out which one was actually going to do their job and wait on us. So many staff standing around doing nothing but talking loudly and on their phones. Server was incompetent and clearly on drugs. Got our order wrong, but we decided to eat it as we waited almost 1/2 hr for it. Meatloaf was hard and swimming in grease. Chicken fried steak was hard as a rock, mashed potatoes and gravy looked old and was not even room temp. Never got refills. Finally talked to two managers. One was completely dismissive and made excuses, the other just rude and acted like it was our fault for even coming into this place. Seriously close this place down if you are going to care so little. read more

The $10 menu is great except for mandatory mashed potatoes with no substitutions. Service was good.

If I could give negative stars I would in this case. I have been a regular customer of Cotton Patch for years, but I've been very disappointed several times now by the Frisco location. I have numbered the errors for easier reading. I placed an order to go on the phone and: (1) after waiting about 45 minutes to get my order, I arrived home to find several things wrong (2) I ordered the lemon herb salmon with no gravy on the potatoes and broccoli - There was no broccoli at all on the plate - that quadrant was empty! How in the world can you miss putting the vegetables on the to-go plate? There is a large empty area? (3) There was gravy on the mashed potatoes after I asked them to leave it off. It was even printed on my receipt that I wanted no gravy. (4) I also ordered a cobb salad with fried chicken but I only received one half of the chicken breast!! Again, how can you miss this?? When you're cutting it up, don't you start with a whole breast and wouldn't the other half still be sitting there after you add it to the salad? (5) I spoke to the manager on the phone and he said he would mail me a coupon for dinner for two and I never received it. (6) After the phone call, we realized the salmon was so covered in salt it was not edible and that was also when I discovered there was only half the chicken there was supposed to be. (7) As I ate the salad, I ran across something very crunchy where it shouldn't be. After thinking about it, I threw the salad away because I thought there was the possibility that someone did something to my food (possibly disgusting). (8) This is not the first time my order has been wrong, last week there was not salad dressing, times before other things have been left out. (9) Previous to this online review, I sent an email through the Cotton Patch website but received no response. Now I feel the situation should be made public so that others won't be suckered out of their money too. During the long wait, I did ask about politely about my order and they said the salad was taking a long time (why? Are they growing the vegetables and chicken?). After realizing how much was wrong with my order, I can't help but think this was intentional and must further wonder if something bad was done to my food. I leave good tips when I pick up for take out but then this is what is done? As it stands right now, I paid for a meal that was not edible and tipped for service that was worse than poor. Cotton Patch has money from me that doesn't belong to them. I would attach the image of the ticket from the to-go bag but it has my personal information on it. read more

I placed an order for delivery last night around 7:30pm on a Thursday that consisted of 2 chicken fried steaks with gravy and sides. Pretty simple. What arrived at my house was horrible. There is a sticker on the packaging the food arrived in that indicates the type of delivery and who prepared and quality checked the order. This sticker was left blank on the quality check section. It's pretty obvious there was NO quality check on my order. The first entree consisted of a chicken fried steak, with cream gravy, mac and cheese, and fries. The chicken fried steak was a decent portion size, however, NO gravy came with it! That's like getting a peanut butter and jelly sandwich with no peanut butter. The mac and cheese portion size was literally about 3 bites. The styrofoam container it came in was less than half full. The portion size of the fries was adequate. Extremely disappointed in this overall. The second entree consisted of a chicken fried steak, with cream gravy, black-eyed peas, fries, and a side salad. The chicken fried steak was a decent portion size on this one too, however, again NO gravy came with it! The black-eyed peas came in the same size styrofoam container as the mac and cheese, but the container was full, a decent and proper portion size. I had requested extra dressing for the salad, but that was not included--they only sent one very small plastic cup of dressing. The portion size of the salad and fries was adequate. Extremely disappointed in this overall. Two dinner rolls also came with the meal, but there was no jelly or butter to accompany them. Just two dry rolls. To top off the missing gravy, the shorted salad dressing, the minuscule mac and cheese portion, and no butter for the rolls, the order also arrived cold. The delivery took about 15 minutes longer than expected and I suspect that the food sat on the counter at the restaurant for a while before the driver picked it up. This entire experience with Cotton Patch in Frisco was just poor. Cotton Patch Frisco dropped the ball big time on this. Because of the poor quality control and all of the problems that caused with this order I cannot recommend this restaurant under any circumstances. Getting items correct for a simple two entree order should be second nature. These are simple things that the restaurant should not have missed. read more

Cotton Patch Cafe - Comfort Food Near Me - Frisco, Texas

This was the worst food and experience I've had in a very long time. We ended up getting our food to go because the silverware was filthy, all 3 times I asked for clean silverware. Then I asked for plastic utensils and they told me they are all out so we got our food to go. The food was so bland and over cooked. The breading on the chicken fried steak and the fried Shrimp had no flavor and so thick and hard. The mashed potatoes were hard and no flavor. Even with hot sauce it was bad. I pretty much threw away $30. Do yourself favor and don't question the reviews and go somewhere else. read more

This location is a disappointment and a poor reflection on other locations. I had fried battered fish this last week and could not cut the fish with a fork. It appeared as though it was fried previously and thrown into the fryer again. The edges were hard like rubber. read more

Pros: 1 Minute wait time for curbside pickup. The meatloaf was delicious, and substantial in size. At about $40 for a 4-person meal, a good value. Cons: The quantity of the sides was less than acceptable. The green beans were about 3/4 full, and the mashed potatoes were about 1/2 full. Also, they advertise 6 rolls included with the family dinner, and only 5 were included. I contacted Jesse, the manager, to let him know, and he offered nothing to make up for the mistakes. So, while the food tasted good, when it was all done, we did not get what we paid for, and was not offered anything to make up for it. If you do choose to order from this place, check it before you leave. read more

It's okay. Some things are pretty good. Every time i get the squash it has a really strange fish-like bad flavor.

Great service. Our server Ashlynn was very friendly and prompt with our items. Cheese fries are so good! Dip them in ranch with a slice of jalapeño and you have a yummy app!! Salad was put together nicely and was fresh. No wilted lettuce here. I'd definitely recommend this restaurant for a casual dinner, Sunday lunch or a family friendly meal. read more

The chicken fried bacon was quite tasty with a little bit of Cajun spice and pepper served with gravy or ranch. Chicken fried steak was delicious thicker than some and not too greasy. For sides we had garlic mashed potatoes which were awesome and green beans which were very flavorful. Kids menu has a great variety with 7 items to choose from. They kids loved the cinnamon apples. Clean and friendly place. read more

My husband and I went between lunch and dinner time. They were not busy, there were only people at one other table that left shortly after we arrived. They had plenty of people working but our waiter was awful. We asked for water with lemon and just got plain water. We asked our server John multiple times for lemon and never received it, just got attitude from him. The chicken fried chicken was good. The mashed potatoes were good. The fried okra was not cooked long enough. Our waiter NEVER came to check on us, we would have loved a couple of rolls to go with our meal. Didn't ask if we wanted dessert or if we needed anything, just brought the check. Food okayish, waiter with attitude and lack of attention, not good! read more

How very obvious when someone give a rave review on this 'Has Been' restaurant. I don't know why so overboard with the compliments ? (an employee or owner/manager perhaps? hmm) We went there for years and that place is nothing like that 'review' you all know I'm referring to just below mine. Truth is best people. read more

My daugher and I came into the location on Sunday 12/1 during peak lunch hours. The store was extremely busy but seemed to be running very efficiently. We were more than impressed with our food and service we received from Ricky. The thing that stood out the most about our visit was the interaction the manager on duty was having with not only us but all of his guests and servers despite the lunch rush he was taking the time to coach his staff and check on his guests. He was very engaged and seemed to genuinely care about his customers' satisfaction. He checked on our food twice and introduced himself as Charife. We will definitely be back to this location! Great managers make all the difference. read more

Maybe you'll get a better server than Kasey C. We went into Cotton Patch Cafe for lunch. It was our first time, and they have a menu full of comfort food. Since hubby and I aren't big eaters, we decided to split the chicken fried chicken with mashed potatoes, ands baked potato. The food was delicious, which is why I'm giving it two stars. But, it was hard to enjoy based in our experience, thanks to our server. Kasey was always in a hurry, and mildly rude while at our table. Otherwise, she pretty much was seen floating around behind the counter, avoiding eye contact. We were the only table in her section, so I don't know why we got such an attitude. We ordered the dinner portion of chicken fried chicken, gravy on the side. Lunch comes out, smothered in gravy. I opted to keep mine, but hubby asked to have his portion redone, since gravy bothers his stomach. He asks to keep his baked potato so he has something to eat while waiting on his food. She said that she would put it on another plate and bring it back. She never did. It sucks to be so hungry, and have to watch someone else enjoy their meal while you wait. It's equally hard to eat while someone else, who you know is hungry, is sitting at your table, watching you eat. So, his meal came back to him exactly as soon as I got done with my meal. Kasey never once came to check up on us, no drink refills were offered, nor desert mentioned. Husband had to basically had to scarf down his food, as we were late for an appointment. We may be back for the food, but will ask to never sit in her section again! read more

Prices were great. Chicken fried steak now 2 dinners for $18. Your choice of chicken fried steak, pork or chicken with 2 sides and rolls. It it hard to get one for $18 now days! Chicken fried steak was huge, tender and very crispy. The baked squash was just like I like it. Great food. Will be coming back. read more

This was my first time here and I truly enjoyed it because we had an extremely nice waitress. She made sure everything came out on time and she refilled our drinks constantly. I got the chicken fried stake with macaroni and cheese & a side of corn. Definitely an excellent lunch choice. I'm full but in a good way. Try this place out. read more

Cotton Patch Cafe - Comfort Food Near Me - Frisco, Texas

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Loved the food here. Everything about this place screams 'Southern home cooked meal'! A few items my friends & I found amazing was the Grilled Cajun Duo, Bayou Shrimp, Blackened Tilapia & the Fish and Chips Basket. The seafood here is extremely fresh & portions of each plate are huge. If you're bringing children to this restaurant, another good pick will be the chicken tenders with mac & cheese. If you're looking for some Southern Comfort, here is the place to be! read more

Cotton Patch Cafe - Comfort Food Near Me - Frisco, Texas

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My water Rubin C was great! He was so nice and didn't waste any time bringing me and my family our delicious meal. I loved the Strawberry Salad, Shrimp and Fish Platter, and the Salmon.. I highly recommend this Restaurant.. read more

Wow. Mason, our server, and Victoria the manager today were nothing short of amazing. Mason is such a gentleman and truly cares about providing above and beyond respectful service to his customers. Thank you Mason. Victoria leads by example and truly cares about people and temamwork. You both made us customers for life. The food was great too! read more

I was very disappointed on my last visit. Food came to the table cold. It appeared as if all the dishes were microwaved. They have lost a loyal customer. read more

This is the second time in 6 months that our family has ordered Cotton Patch to go. The first time, our order was missing items. This time, however, exceeded expectations. I showed up several minutes early and my food had just been packaged and was ready to go. All 4 orders were correct and were hot and fresh; had that made-from-scratch taste. I was so impressed and will be returning more frequently -- way to go, Cotton Patch Frisco! Thank you for the delicious meal. read more

Friendly staff, good service, continually removes popular items from menu. Recently removed prepared daily specials & replaced with bulk prepared, then micro-waved when ordered - taste like left overs. read more

Chicken and Dumplings as their special every day - my daughter could not be happier. For 3 years, 6 times a year, she has had chicken and dumplings. All her friends have been brought here and they have chicken and dumplings; she even has her grandmother eating them. For me; I like everything they have except the fish and chips. The fish used to be nice big pieces now there is a little sliver of fish between the crusts. read more

This was the worst we've ever had. The food was either super spicy or too salty. The chicken strips look super nasty. The new Cajun duo was nasty and didn't look much like the picture in the menu. read more

Cotton Patch Cafe - Chicken strip - Comfort Food Near Me - Frisco, Texas

I will definitely give 5 stars the food was extremely fresh and sizzling hot.Food arrived quickly after receiving appetizers also the portions was pretty big as well,pictures doesn't do the justice.I really liked that our waiter gave us a refill cup and that was definitely a plus. The food tasted so good I can't wait to go back. read more

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I have always liked other locations. This one, not so much. We tried the fried green tomatoes, house salad, grilled tilapia and grilled salmon. They were all pretty much the same...no flavor. The tarter sauce and rolls were the best things we ate. Also, the salad was fresh but very basic. Good prices, but you get what you pay for. read more

Always impressed when I come here to eat the servers are great and the food is excellent. Kudos to Gabriella for the great recommendations made today. read more

Very disappointed on our first visit to Cotton Patch Cafe. First off we were given a dirty unwashed plate, when we pointed it out to the waitress she came back with ANOTHER dirty plate! (Gross...) We ordered the meatloaf and it was not good. The meatloaf was way overworked and tough. The potatoes were VERY salty, we were hoping for better from Cotton Patch. read more

I took my mother here for the chicken fried steak special on Monday. The service was good and the dining area was clean. I love me some good old fashion yeast rolls. Their were pretty good but both times we got them they weren't hot. They weren't cold but I like them nice and hot. We both got the chicken fried steak with mashed potatoes, mom got broccoli and I got Mac n cheese. Hey, might as well go all in on this fat food! The Mac and cheese was gooooodd! Nice and creamy and extra cheesy. I would go back and order a family sized side of this carb loaded deliciousness if I wouldn't blow up like a ballon. The potatoes tasted under cooked to me but mom said hers weren't. Maybe a different batch or I'm crazy... The gravy was good but the steak lacked seasoning. I attempted to go light on the gravy but just couldn't because the steak was so meh. I forgot to ask mom about the broccoli, but it was nice and green and didn't look over cooked. Overall a good experience with okay food. For the price I suppose I should expect much more but those same plates are normally 11.99. For that I would go to a chain steak house for the same thing next time. read more

Ashley must be new. Waited ten minutes after we were seated before she came over. By that time we knew what we wanted, ordered our drinks, appetizer and food. She took another ten minutes to bring us our drinks. We actually got our app seconds after our drinks. Food took longer than usual and when it arrived, my daughter's fries were cold. Ashley seemed to perk up after she seated her friends in the booth behind us. We love this place and have always had excellent service and food. This evening was not good at all and service was poor. We will definitely think twice before we visit this location in the future. read more

The only good thing here was the service we received from our server. The chicken and dumplings had no flavor. The mashed potatoes were lumpy. Country fried steak was the worse I've ever had. It was tough and again no flavor. Definitely will not be back. read more

Cotton Patch Cafe - Country fried steak. I don't recommend it's very tough. - Comfort Food Near Me - Frisco, Texas

Ordered chicken fried chicken, and chicken fried steak from the bar to go. Got home 15 mins later, and realized there was no gravy for any of the orders. I called and was told to drive back get the gravy, with a free appetizer THE NEXT TIME I visited...this use to be a solid location, but I guess not anymore. read more

So me and my husband and our two young children stopped in here on a Saturday afternoon because it seemed like a safe, kid friendly option. The place was full of servers who were all kind of standing around looking very bored and unhappy. We sat down anyway and started looking at the menu and grew hopeful that at least the food would be good. I wish I could say that was the case but we never got to try the food. We sat, and sat, and sat, and sat....no one came by, no one took drink orders, no one acknowledged our existence at all. The kids were starving so we just got up and left. All the servers that were bored and standing around watched us leave and never said a single word. read more

1:45 pm on a Thursday. Asked for fries to be crisp... came out soft and so salty I only ate a few - and I like salt. Three sets of silverware before I got a clean set. Burger was really good. Sent water glass back because it had some funk on the outside - replacement was ok. Server never asked if new silverware or glass was ok - thanks Ama***. Server brought the check out and folder was nasty greasy on the outside. Needless to say I will not be back. read more

This place has good comfort food. I went here for lunch for the first time. I had the chicken spaghetti with fried okra and black eye peas. Everything was excellent. I had enough for dinner. I definitely want to go back and try other items on the menu. Here is a cool tip! If you are a first time visitor, they provide you with a complimentary sampler of each lunch items. This tray came out with around 12 samples! It's a great way to decide what you want to eat! I don't know any other restaurant that does this! read more

Serviceable. The wife and I both had the the Jumbo Crispy 'Shrooms with the "Shiner" fish and chips basket. What can I say? Fried is good. Fried is always almost awesome. Cleanliness was sorely lacking. Floor was pretty bad and the table had that greasy slime you could see in the sunlight. You know what I mean. Ick. But the food was good and hot while the server was pretty cool. We would probably stop by there again if we were ever in Frisco again..... ever. read more

Always enjoy the food here. Just tried their blackened talapia and shrimp platter with baked squash and garlic mashed potatoes as my sides. It was very flavourful. My first time trying baked squash and it was delicious! read more

Went to Cotton Patch Cafe twice. The second time was because the first time was so bad I thought it had to have been a fluke! On the first visit I had to ask the waitress for a new set of silverware twice because there was visible food stuck on them, BOTH SETS of utensils. When the plates came out, there was dried food from a failed dishwashing attempt on the plates. I had a hard time believing that wasn't noticed when the food was put on the plate itself. My companion ordered the meatloaf, which wasn't very good. I ordered a hamburger and fries and it was undercooked. I ended up eating it without ketchup because the waitress was upset that we were being so picky about the cleanliness, so she ignored us. The second occasion was on Mother's Day last month. I had to get up and get wrapped utensils from the waiters station because after the food was delivered the waitress went to get the utensils but didn't come back. The food, again, was disappointing. I won't be back. read more

Fantastic home cooking. This place never disappoints. I normally get the meatloaf which is very delicious. They offer free rolls and cornbread. The desserts are delicious as well. If you're looking for some good home cooked southern style food this is your place. read more

Cotton Patch Cafe - Yum - Comfort Food Near Me - Frisco, Texas

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