This Costco was located near McKay's bookstore we were visiting. It was very crowded like almost every Costco we visit. Service was fair to good - identical to most Costco places. Traffic is busy outside of the store yet that is to be expected. We went here to get needed essentials like soft drinks and detergents. We liked the prices and the many options at this Costco. I liked the clothing apparel available at this Costco. It had Lucky brand tee shirts - priced considerably low. I got them and some running shorts. We got some durable work attire trousers in different colors - identical to the $100 tactical pants he wears for only $20. I found a bottle of white wine from Spain to try. There were many vendors providing samples all over the store. This Costco is worth visiting again when we come back to Manassas. read more

Friendly staff but insanely bad parking and store layout. It has always been an incredible mess the way the parking route forced people by the front door. Now it is a complete cluster with some kind of construction going on in the back parking lot. Seriously, avoid this Costco for your sanity and safety. read more

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If you're looking to do pizza night and not go broke, Costco has 18" pizza for $9.95. If you want pepperoni, it's the same price. Best of all it tastes good too. Two large pizzas for $20.00 is a great deal. You also have to try their double chocolate chip cookies. Delicious Service was good. It was a little busy so it took a little longer but you can also call your order in ahead read more

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I like getting my supplies In bulk when I can, this is a good place for that. Not exactly the best prices in my opinion but it could be because of present events, moreso, i haven't purchased here in a while. I've found better prices in Walmart for deer park water and a few other supplies in recent times. I love the product selections, you'll find quite a lot of brands and diverse products. read more

I have been a Costco member for years, not only a member but a loyal member, however, my recent experience left me in a shock and deeply disappointed. I was treated based on my color and I know I am not the only one that had experience such treated over the years. Being a Costco member, spending $800 to $1000 every month, I wrote to the CEO of Costco to complain about how I was treated at the Manassas store on Saturday 8/2/2025. I felt disgraced and not wanted as a customer. This is what happened, I drove about 40 minutes to the Costco in Manassas, VA and was there around 9:30am. Upon entering the store and scanning my card, I was refused entry to the store. I was asked to either upgrade my card to the black card or would not be allowed to enter the store until 10am. I told them I never knew about this new law and never notified about this. No answer was given to me. A few minutes later, I saw a white guy with the same card as mine allowed into the store. When I questioned that, I was lied to, telling me that he has upgraded already. If he had upgraded, why was he still holding the same card as mine? The manager was called, and she has no customer service ethics, instead, she repeated the same thing the other guy had said. I am so disappointed and felt discrimination. So, I wrote an email to the CEO of Costco and I an email from someone by name of Jill Jordan who claimed to be the general manager. The email claimed I was called but no voicemail left and no missed call. So, I replied to the manager and said that I did not see a missed call from him/her. And that was it. The question lies, why do we really shop at Costco, a company that we pay to shop in their stores and yet don't really want us there. Are their goods better than other stores like Walmart, Sam's Club, BJs etc, no, never and Costco is not cheaper than the other stores either. I gave the general manager time to see if he/she was going to call me or email me back, but never. of course, I am not as important as other customers, why would they contact me anyway. Costco pride itself on treating members fairly, but experience contradicted that image. I think I deserved to be treated with dignity and respect. read more

One of the worst Costcos in the area, unfortunately the one we live closest to. Just purchased an item that was in the Merchandise Pick-up room and it had already been opened -- didn't realize this until I got home. On the same trip, none of the strawberries were good -- the containers that had fresh strawberries were smashed on the bottom. Also purchased a case of canned beverages and the cans were also smashed. Management needs to quality check how the folks who put the merchandise in its place or re-train them. read more

Located off of Sudley, this Costco can be bustling at peak hours. Similar to other Costcos, they offer appliances, auto/tires, items for babies and kids, clothing, handbags, computers/printers, electronics, furniture, hardware, health and beauty products, home/decor items, jewelry/watches, office products, patio/outdoor items, items for pets, and travel/luggage items. During these uncertain times, I felt as if this particular Costco did a great job in upkeeping and maintaining safety/sanitary conditions for their customers, in addition to being helpful, being organized, and having a sense of decorum! Lining up with the carts were clearly marked, and all members were able to follow the clear procedure set in place. All carts that were returned by exiting customers were sprayed with bleach, wiped down with wipes, and then handed over to the entering customers. All staff had gloves and face masks on at all times. Only limited number of members were let in at a time, based on the members who were exiting - this ensured that there was plenty of room to move around and to exercise social distancing. There were some Costco members who were monitoring the aisles to kindly remind some of the members to make sure that they are being considerate of not being too to one another. Check-out lines can be backed up, but the cashiers try to work as efficiently as possible - there was clearly marked lines for those to line up with their carts. Plenty of parking, but be cautious of the pedestrians, sharp turns, and runaway carts! +friendly and caring staff +located off of Sudley +plenty of parking in the lot read more

The newly formulated muffins are terrible. Some customers wanted the original muffins smaller, and Costco could have made a smaller version for those customers. Instead, Costco revised the recipe, made all muffins smaller, pricier and they taste like corn bread. I threw out the muffins. Bring back the original muffin and offer a smaller version for those who cannot cut the large muffin in half and refrigerate/freeze the unused portion. Simple and customer friendly... read more

Since it's closest to us, this is our go-to Costco, & today's visit was a treat. The pandemic has had us visiting less frequently than in the past, so we had quite a few basics to pick up, plus we needed four new tires put on one of our cars. Had made an appt. for the tire installation, & were taken care of promptly & given an estimate of about an hour to 90 minutes. So we popped in to do our shopping. Was able to procure everything on our list except two items (their own brand of wonderful "Organic No-Salt Herb Seasoning" & large-size "Kikkoman Soy Sauce"), but did score a couple of nice surprises - large jars of imported Castelvetrano olives, which I love & which they haven't carried for about ten years now, & some pristinely fresh-looking tuna steaks for only $15.00/# & that weren't from Southeast Asia, an area from which I refuse to buy seafood from. Monday is definitely THE day to go Costco shopping. For the first time in our Costco lives (we've been members since it was known as "Price Club") there were no (yup - you heard me correctly) lines at the cashiers. And car/tires were ready in an hour. And although between the tires & our stock-up shopping we dropped around $1,200 at Costco today, we'll at least get a little of that back at the end of the year via our Costco Visa card cash-back program. (Oh, & one of Costco's wonderful rotisserie chickens is on the menu for dinner tonight.) read more

A few weeks ago, I wrote a complaint about Costco's customer service. A few days later, a customer service representative called me to discuss the unpleasant experience I had. She assured me that she would share my feedback with the management team. Since then, I have continued to shop at Costco and noticed a significant difference. When I walk in, people say hello, and when I check out, they say hello and thank you. As I leave, a gentleman wishes me a wonderful day and thanks me for shopping there. I believe that if a company truly cares about its customers, it will make changes, and Costco did just that. I was impressed. read more

I love Costco! The pizza is so good and I always find stuff to buy. Customer service support can be really slow so I try not to return stuff

Stopped in to fill a script for my dog.. no one was here ; pharmacist said give me 20 min I have been here 1/2 hour, so far!! Now a line is forming & I have a blazing headache.. This is ridiculous ~ how long can it take to fill a script & their prices are higher than Walgreens read more

I decided today that I was going to get a Costco membership and when I was buying it they only took visa so I had to use my daughters debit card in order to pay for the membership. As a mother this is really embarrassing!! Then after shopping for a good 2 hours we went to checkout and they only took visa!! I once again used my daughter's debit card which had worked before, and it declined it!! After getting some help the regular cash registers still didn't take the debit card!! I had to leave that store without any groceries and now my kids are hungry. I don't recommend going here until they get rid of this ridiculous thing where they only take visa. read more

I went and it was a little crowded. They do have good prices. And items are unique from other stores.

The police often shop here. Hence the name Copsco. I love Costco stores, but I do have some major issues with them. And yes we are paying members of Costco so I feel well within my rights to air these grievances. Most Costco stores will insist on checking my receipt at the door every time. The only exceptions are the stores in the very rich majority white suburbs. I don't like that there are exceptions, but there are. And I don't like being treated like a criminal. And being asked if my bubble tea was bought in the store or not? And where was it bought? And I don't like being patronized either. They officially say it's to stop their customers being overcharged. Do you think we are stupid? I'm sorry but the guard doesn't know the prices of the things he's checking. He just wants to make sure we're not stealing them. Bad enough at Walmart, but at a store we spend 55 a year just to be a part of? And also, let me say that this particular store didn't have as much stuff as the Woodbridge location, or the Houston one I usually go to either, and what's more, there were very few free sample booths around, whereas the one in Woodbridge had about 25 of them going at the same time (and I loved them!). All Costco stores are not created equal. Manassas scores a mere 2. read more

Costco Wholesale - Yes that is my cousin in the pink. If you say anything I will make him sit on you. - Department Stores Near Me - Manassas, Virginia

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In general, I am not much of a fan of wholesale clubs. But I became a member of our local Costco in 2017 and have never looked back. The thought of spending money to enter a place to spend more money, just didn't make a lot of sense. But that first year I saved enough on car tires that more than paid for my yearly membership. We take advantage of the bulk items from this store all of the time, even though our family is small. Having a freezer and space for dry good storage does help us. read more

My family shops here all the time. We bought a costco interstate battery here for our C-RV for a very good price. I looked up the part number online and went to the car and battery area seperate from the main store and it was readily available on the shelf. Battery is warrantied for 3 years. So far so good, will see if the battery holds up. read more

Why you love going to CostCo. Quality name brand products. Buy in volume and save. Selection and service. I really like the restaurants gift cards. You get two valued at $50 each for $79.00 bucks. Okra's, Glory Days & McCormick & Schmicks. Gas, plentifully and cheap, always .10 less than the next cheapest pump. Great selection of fresh fruit and vegetables. Quality price and cuts of beef, pork & chicken. They have an incredible selection of wine and beer at bottom dollar prices. They also carry LOCAL wines! I wish they had the self check-out here. read more

I've been to a number of Costco locations - this by far is the easiest one to navigate around inside - with large number of folks milling about. Great prices on Blu ray players, and electronics in general. Picked up a Panasonic Blu Ray player, fire extinguishers, and USB memory stick three packs here. Contrary to Pitbull D.'s statement - they accept AMEX cards - period. Not just Costco Amex. I've used my USAA AMEX at this and other Costco locations with no problem. read more

Costco has the worst online shopping experience. I order bunch of appliances from them. (Order number 1072022246). The first issue is it took 2 months to get all the appliances. Although it was saying 2 weeks for arrival. The second issue is the dishwasher came with a dent. I contacted with them thasound times here is the reference number for my chat with your agent. 231210-001695. The agent offered me $100 gift card for the dent since it was out of stock so replacement was not an option. Also another $100 for late shipping. I am told that shopping card would arrive in email in 2 weeks. After that I chatted with them, called them so may times. Every time I am told that there was a problem with the system so the card was not issued. They said they issued this time and it should arrive again 2 weeks. It has been couple of months and I still dont have the card. read more

We have been an executive member for 25+ years. I avoid weekends but went to the Manassas store on Saturday. Busy does not quite describe the store but we managed to maneuver through the store. We stopped to sample a new Feta Dip, since we have never eaten this product. We rarely sample since we avoid weekend shopping at Costco. The product representative was very surly & actually complained about the customers. We tried to be nice & engage in conversation but she was quasi nasty. We finally walked away without a sample. We walked past another demo & the young woman insisted we try the spring rolls. I was not interested but my husband acquiesced. The sample was very good & we purchased a box. Costco should consider hiring real marketeers vs. people who have no customer service skills. read more

Costco uses a company called FH Furr as their local HVAC vendor. Furr came out and provided a quote to replace our exist heat pump with a new Lenox 14 SEER basic heat pump. Quote was $13000 dollar, with Costco discounts the quote came down to $9200.00. The quote was still $3000.00 more than the two competing quotes we recieved. If you call Costco for HVAC, do yourself a favor and get a couple additional quotes. FH Furr, "the man on the back of truck" was ridiculously expensive and not helpful. The company we had do the work was OHA Heating and Air out of Fredericksburg. Give them a call, they were extremely helpful. https://fixmyair.com/?gclid=CjwKCAjw_-D3BRBIEiwAjVMy7LF8WbQ3Yvra_7hbcWxNS_ohawwubXQm-qSXzy0DgP5pgPHARshfJhoCyuUQAvD_BwE read more

Always great customer service and friendly people ! Nicely stocked and organized. Had a crazy incident happened today with another shopper and I brought it to the managers attention and it was handled very professionally. A huge Thank you to the manger on duty on 12/06! (I posted the incident on Costco DMV Facebook page) and people agreed the manger handled it well! Thank you again! read more

Had a terrible experience with Costco Tire Center in Manassas VA. Told it would take 3 to days to get a tire replaced under warranty. Took them 11 days to determine they could not get the tire from there distributor. Had to argue with them to get the tire from another Costco. Then picked up my car and it had damage at the same area where the tire was replaced. Was told management would call me but that has not happened, they are worthless! read more

Costco Wholesale - Damage from Costco. - Department Stores Near Me - Manassas, Virginia

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Walked RIGHT up to a manager with blonde short hair and asked if they took Apple Pay, she said YES and I went about shopping, get to the counter check out my Apple Pay is declined and I'm told they don't take master card Apple Pay.... I should have came here to Yelp FIRST and reed this. Apparently this location enjoys baiting and switching their customers. They DO NOT take Apple Pay, like the website and the "big cheese" said . read more

Terrible management. All the employees have a long faces and nobody is laughing it looks like they hate their job. They treat people like crap. Especially the managers!... read more

This Costco needs customer service training.The warehouse manager Tom is very rude and aggressive to customers and employees.just ask one employee. The store took away a lot and good products and replaced them with organic crap . They are also in the censorship group and will not sell certain books. read more

I've been coming here for years and today my experience at self checkout was bad. Firstly, this location does not provide enough motorized carts for people who have a hard time walking. I went shopping for my mother who has a hard time walking. Did all the shopping and went to self check out, now they have a person checking the store ID and was told that If the person is not physically in the store (sitting in the vehicle outside) you can't shop for them. Never had a problem before doing it and my dad who had the other card couldn't come today. Normally, I have no complaints but this was just ridiculous. Next thing you know, I won't be able to pump gas for my mother. For being overpriced, you need to be a little more accommodating. read more

A really bad set up today. Just wanted to go to customer service desk (which is on the way out of the store) to ask a question. I was told that I must stand in a long line for entry, walk through the store and back out through the check out registers just to speak to customer service (with nobody waiting). A little common sense from the manager would have been really helpful here. Instead they just created another disgruntle customer who will remember the way he was treated everytime he comes into the store. Now instead of seeing if I could fix a problem, I will bring my item back for a return since I have to stand in line anyway. The manager here needs to be more customer friendly. Without customers, she doesn't have a job. read more

The store was extra crowded today, when I say extra I mean fire hazard extra. The store needs to be redesigned to help with congested areas of popular items. Also I feel they need to figure out how to make the two main isle less congested by shoppers trying to get in line. I couldn't even finish shopping because the front isles were blocked with inconsiderate customers blocking them. Makes me nit want to go back at all. read more

PROS: good bargains usually. lots of people. clean. free food samples CONS: their automotive department sucks. i had a coupon for tires.. they had to order the tires.. tires came in.. they weren't valid for the coupon. didnt honor it. then installation took almost 3 hours when they said 1 hour.. then they hit my car and cracked the bumper and denied it. then i showed them pics that i took of my car from 1 day ago with the bumper in tact.. they were embarrassed. i wrote to corporate.. they called me. they gave me cash for the coupon they originally didnt honor, they fixed my car, and offered me a free membership. the warehouse department would get 4 stars, but automotive 2.. so average is 3 read more

This place is wonderful, always has what's offered in stock and good deals on alot of things. Not everything is a good deal in there do you still have to compare prices. The only downside to this place is the overwhelming crowds. The parking is crazy, getting into the store, maneuvering around, waiting in line and leaving is a PIA because of the sheer volume of people. Yet I still go every so often. I'd go more often if it was less crowded otherwise I'll just gusut local target or Walmart to avoid the hassle of shopping Costco read more

Costco Wholesale - The long A** lines you have to contend with coming in the parking lot, moving around the store, checking out and leaving - Department Stores Near Me - Manassas, Virginia

Decided to get a card with Costco agaIn after being away from for years. Bought baby back ribs for super bowl weekend only to find out when I opened it had a foul smell, rinsed the meat off real good than smellled again, still bad. Was so excited for super bowl weekend, now I'm on my way to Food Lion to find meat to feed people even though that's what I did yesterday. Peoples time is valuable and I'm buying food for super bowl weekend twice because of improper handling and food storage temp. I could've made someone sick if I served! I no longer trust them with meats! What if I was buying food to freeze and eat later! 3/10/20. Stopped in to give it another try, they were slammed for a week day, cashiers work hard! read more

Online says they take Apple Pay, when I arrive I asked someone and they told me they take Apple Pay, I shop for almost 2 hours including waiting in the long to tell me they don't take Apple Pay....what a Waste of my morning read more

Changed Costco locations! Love this Costco because they follow the Costso rules unlike the Chantilly store where they make rules as they go...with a bad attitude. read more

I want to give a good feedback to the store manager named Chris at the Manassas Costco location, he went above and beyond to solve an issue I had with the tire department, he's professional and helpful. Thank you Chris. read more

This review is for the Costco Tire Center . Repeatedly I have had poor communication with a tire center that appears understaffed. I won't be being my tires here again. Often times cannot get through on the phone. Today service man said my vehicle was ready and I took Uber to get here from work to be told my car was not ready. The serviceman also said they tried to reach me and did not. That is not true. I called back and told him how I wanted to proceed. After five hours since I dropped my car I called and they said it was ready. Bad experience read more

I loathe shopping here. As with any Costco, the prices are low and most non-perishable products are quality. Everything else about the experience is awful. The parking lot sits on a busy intersection between Ashton Ave. and Sudley Manor, which means traffic frequently backs up out onto the street as shoppers put on their blinkers and wait for a parking space. Drivers routinely drive 40mph + through this parking lot and ignore stop signs. It is very hazardous to drive or walk through the parking lot. The layout of the store is designed so you have to walk past the dreaded DirecTV and cell phone booths to get to anything, and awkwardly ignore the harassment from the vendors. Sample stations are almost always out of samples and overrun with free range children roaming the store. The food sold here is hit or miss. The "fresh" fish isn't fresh, especially the salmon. Go for the frozen sockeye salmon. Indeed most the meat in this store is low quality and tastes like it has been sitting around a while. The checkout counter lines are long and back up into the pallets of granola bars and cashews, so when the store is busy it is impossible for shoppers to efficiently allocate themselves to the shortest line. Costco also routinely sends an employee around to hassle customers into upgrading their membership while in the checkout line. There is usually another line to get out of the store, backed up from the employee checking receipts. The line to get gas is usually too long to justify the meager savings. read more

I bought a set of the magic bullet here like two days ago. From the packaging box, there should be a recipe book that comes with the set, but when I first open it I found the book is missing so I brought back Costco today with the receipt for a return. The staff Carolina is ridiculous, she said unless she see that book otherwise she cant refund me because the packaging box said it comes with the book. SERIOUSLY??? THIS IS THE MOST UNACCEPTABLE CUSTOMERS SERVICE EVER. I don't think she even understand what I'm talking about. I said the book is MISSING!!!!!!! read more

Costco Wholesale - Missing recipe book from the set. Brought back to return and Carolina refuse to refund me. Ridiculous. - Department Stores Near Me - Manassas, Virginia

Abigail in the bakery area is super awesome. Very knowledgable and graceful. She was very patient with me which lowered my anxiety as I was rushing to pick up a last minute cake. She helped me slow down, focus and relax. She was really helpful and tried her beat to assist, all with an awesome attitude. You can definitely tell that she is an awesome person. Costco did a good job on hiring her. Beautiful person. Thanks Abi for being patient with me. read more