This review is for their optical department. I've always received good service. I ordered 2 pairs of glasses online. I ended up sitting on them so the frames on them don't stay on any more. I contacted their customer care online & they said to email them bc they couldn't swap the lenses with the frames. I went back to the store & explained what happened and they're replacing the frames for free. I've had these glasses for less than a year so I'm happy I won't have to buy more glasses, especially since my vision changes often. I'll report back once my replacement frames are in. I'll be sure to take better care of my glasses as well. Costco has always had really great customer service. read more

Best Costco experience with MATT in the optometrist department! He whole-heartedly helped me fixed my glasses when I thought there was no chance of saving it and that I would have gone back to college, struggling since I had no time. He is genuine in his craft and made sure everything was working before letting us go, especially when he noticed my glasses were loose on me. I would totally recommend him if you need anything to do with glasses repairs or selling quality glasses. I want to express my gratitude through this review! Thank you again Matt! read more

If Dante had written an additional circle of hell exclusively for those who fear the overwhelming presence of shopping carts, it would be the parking lot of this particular Costco. Never in my life have I borne witness to such an absurd, unfathomable, almost spiritual overabundance of metal-framed, four-wheeled, consumer-laden chariots of capitalism. It is as if a great and mighty shopping cart deity has blessed this land with an eternal downpour of industrial steel baskets, ensuring that no man, woman, or child will ever go without a means to transport their bulk-packaged treasures. Let us begin with the entrance, where a phalanx of carts, stretching as far as the eye can see, stands in rigid formation. One does not merely grab a cart here--it is more like selecting a warhorse before charging into battle. And if, by some impossible fate, you arrive and find yourself without one, do not despair! Fear not! For an army of carts, numbering in the hundreds--nay, thousands!--awaits your grasp, replenished at all hours by diligent attendants who seem to have pledged their lives to the ceaseless redistribution of these steel behemoths. Venture forth into the warehouse, and the omnipresence of carts only grows stronger. One cannot take more than a few steps without narrowly avoiding a head-on collision with a fellow shopper wielding an overburdened vessel of oversized mayonnaise jars and an inexplicable six-pack of kayaks. The aisles, though seemingly vast, are mere illusion--because when each cart resembles a small SUV, the space between you and the next determined customer narrows to a tight squeeze, making every trip through the snack aisle a high-stakes game of cart-based Tetris. And then, the parking lot--ah, the pièce de résistance of this wheeled madness! Here, the shopping carts live wild and free, liberated from the constraints of designated corrals. Some rest sideways in parking spots, as if exhausted from a long journey. Others migrate in herds, rolling with the wind, seeking a new purpose. Many lie abandoned in tragic, lonesome positions, forgotten by their former masters. The valiant Costco employees, armed with those mighty push-bar machines, wrangle them into submission, yet their numbers never seem to dwindle. One can only assume the carts reproduce spontaneously, a phenomenon perhaps studied by top physicists at MIT. Do I recommend this Costco? Absolutely. But prepare yourself, traveler. Here, shopping carts are not mere tools--they are a way of life. read more

I visited Costco with a Costco Shop gift card I received as a gift. I don't have a membership, so I checked with the membership services desk when I arrived to confirm I could use the gift card without one. They assured me that I could. At checkout, the cashier (QuiHong) didn't know how to process the gift card and called over a supervisor. I didn't catch her name, but she was a middle-aged Asian woman. What happened next was outrageous. She yelled at me in front of everyone in line: "You can't pay if you don't have a membership!" I explained that I had already confirmed with customer service that I could. She demanded a physical membership card, and I showed her the digital version as per the instructions. Then she yelled again, "How are you going to pay?" I said credit card. She snapped, "No! No membership means no credit card." Apparently, I could only use debit or cash--but she made no effort to explain that upfront. Just repeated yelling, condescension, and public humiliation. The entire experience was embarrassing, unprofessional, and completely avoidable if she had just calmly explained the policy. I've never been treated this poorly by a customer service employee anywhere. Costco, you need to train your staff on both your policies and basic human decency. read more

Everything ! The quality of the food the service and friendly employees . Just great and the good court !

Let's build a Costco and give it 20 parking spots. That's what it feels like. Weekend or evening any day, forget about it. Unless you come here at 7am, well before they open. But at 11am on a Tuesday, you'll be lucky to get a spot after circling for 10 minutes or following someone to their car once they've come out the store. I came here, couldn't turn at the first stop sign, after a few minutes, I just drove to Danville. I'm certain I got there, shopped, and got back home before anyone else even found parking in Pleasanton. It's clean inside though... read more

Costco - What's in his photo? Confusion. Nonsense. Sadness - Wholesale Stores Near Me - Pleasanton, California

My review is for the gas station. I pulled up to the pump, no wait. Tried to go another pump but there was a lady on the phone walking in the middle of the isles so I couldn't use that row. As I'm pumping my gas that lady walked up to my car still talking on her phone, very unprofessional esp for Costco, and asked me to turn off my heater in my car because of a safety issue. There's no safety issue having my heater on when I have a disability I cannot be in the cold. Still on her phone... she's supposed to be working, and isn't it a safety issue to be on your phone around the pumps? Costco needs to vet their employees because she did not even look professional ....until I saw her badge I didn't know she worked there. This is an ADA issue and I will be bringing it up to them. read more

I was in the Optical department and had to have my eyeglasses repaired. Jerika was so helpful and kind. She made my day. Thank you so much for fixing them! read more

This is the usual Costco Gas Station. It is a nightmare at peak times, but pleasant during non-peak times. Prices are always good; well, compared to other brands. read more

Costco - Exterior - Wholesale Stores Near Me - Pleasanton, California

In past month, i had to throw 4 Packs of organic strawberries and then make trip to another store to get the same, stand in Costco returns line twiceit's frustating . read more

Costco - Strawbw - Wholesale Stores Near Me - Pleasanton, California

So nice to have Costco in Pleasanton, with a gas station, too! I've been consistently happy with the selections and service.

This Costco is USUALLY a good experience‼ I say "usually" because the last 2 times we have gone, it has not been! We were severely and unnecessarily delayed by employee George at the exit both times. We approach the exit the first time...One line has 1 cart being checked, the other has 3 in line. Naturally, we go to the shorter receipt check line...That was a mistake‼ The longer line is through the exit before we move forward ONE cart! When we finally hand our receipts to George we quickly ascertain why... With an immediate attitude of suspicion he peruses the receipts and rifles through the PREVIOUSLY neatly-packed cart to check and count every item...one by one. Soon enough, he cannot figure out an item printed on the receipt and he suddenly demands we find the item ourselves and show him! Other carts whiz by the other line in which the receipt checker does a quick count and scan of each cart. Then, the second time we ended up in George's line it felt like we were on Punk'd...It was even longer of a delay that time...to the point where I was late to an extremely important appointment‼ I hope this issue gets resolved soon. The pizza at this Costco is good and it has good variety of products. The samples are always fun. It is clean and has the new muffins. read more

Always exciting merchandise all over. Quality and values every day. They even sell gold and silver bars and trophy wines. read more

Costco - Silver bars. - Wholesale Stores Near Me - Pleasanton, California

The help, the staff's attitude and overall experience went above what I expected. I highly recommend this store.

Will in the tire center was super helpful to me today with figuring out the psi needed for my hot tires. The constant anxiety of seeing my tps light one was bothersome and not really knowing much about cars I just found him to go way above and beyond! There's no separate yelp for this location tire center yet but he deserves this recognition so here it is! Thank you for hiring helpful and nice employees! read more

Costco - Wholesale Stores Near Me - Pleasanton, California

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This location is huge, I'm very much convinced that whatever the ethic demographic population in the area Costco caters and provide vast quantities of different type of food that everyone can enjoy. They even have butter chicken with naan on the ready to eat section among with the usual herb butter salmon, mashed potatoes, beef bulgogi, yum so much to choose from. Will definitely be coming back for more. Also, the staff are organized even if the lines are long, they were quick t at the register line, it honestly didn't feel like I was standing in the line for over 10 minutes and out the door. read more

Day 1 was absolute garbage. I had my cart emptied and taken by someone. I got hit with a cart by some lady who pretended not to speak English to avoid an apology. Cringe TikTok influencers trying to get content for their ridiculous accounts. Waves of rude people. Cramped space. Fighting in the parking lot. I'd wait a few months before even considering coming back to this place. It was an absolute sh*tshow read more

Super convenient location to my work and they have the gas station here too! Tire center opened as well. I didn't really see any special items here so I just got my usual house supplies, bottled water, eggs, and rotisserie chicken. Parking was plentiful on a weekday. Glad there's another Costco in the area! read more

We took a late evening shopping after dinner with friends. We were not the last people out, but first the cashier told us she could scan everything in the cart without taking them out. We were ok about that until I told her that I was going to grab some boxes. She at first said the store didn't encourage them to box stuff for clients. I pointed over the corner and said I would only need to grab a few boxes from that pile. She let me grab a few. Then when we were trying to load the stuff to the car. There was a long hair with bond highlight, short built woman told us to hurry and leave. We were already in the parking lot and we were not in any line or congested any cars or anyone. We were not even stopping her to move the carts back to the store. Honestly, if its not convenient, we were not visit this Costco. If any managers know who I was talking about, she needs to be fired. She was totally rude to customers. No more visit this Costco. read more

I'm giving it a 3 because those guys on the door when you check out 1. Don't know how to count... 2. They really gonna count everything on your cart even when you used the cashiers to checkout. I would understand if it was a self checkout.. like come on I go to Danville and they only check the most expensive stuff and just glance at your cart. They start counting before you even get to them! They really need to train them better at eyeing this stuff! Come on we are in Pleasanton! read more

Costco Store is always amazing, they get a solid 5/5 stars in my book! The staff is consistently helpful, efficient, and friendly. The Costco Optometry team is also fantastic! They're kind, understanding, and always willing to help. Another 5/5 for them! However, my experience with Costco Optical is what brought my rating down by 2 stars. The young woman working there was incredibly rude. I asked a simple question and was met with a condescending "I don't know" and an eye roll. Rather than making any effort to assist me, she responded with a dismissive attitude and told me I should take my question back to Optometry because she didn't know. If you don't want to be there, then don't be there. Working with the public requires at least a basic level of courtesy - she showed none. To be clear, it wasn't busy. I visited well before closing and was one of only two people in the area; the other person was just browsing. There was no excuse for the lack of professionalism or the negative attitude. Very disappointing. read more

Hardly no wait at the gas station, but I usually go during the week not weekends and also the lines inside.

I like this Pleasanton Costco. Been here on a weekday and a weekend. Weekends are very crowded, but there is still lots of parking and lines move rather quickly. Gasoline station lanes are wide and price of gas is very good. read more

I recently checked out the new Costco because they had a meet and greet with Uncle Roger. I'm giving this Costco three stars because the experience was absolutely terrible. There was no crowd control or planning in terms of how everyone would line up or making sure no one cut in line. I think if there is an event like this where you're promising a meet and greet, there should be better management and crowd control. I'm also not sure if it was the event that day or because this is a new Costco, but the store itself seemed to could have used more staff. The lines were really long and it seemed like they were overwhelmed. I'm assuming it's just because they were new. The only upside to this Costco versus the Livermore Costco is that there is much better parking. You could find a spot pretty easily, which is a huge difference from the Livermore one. read more

Im disappointed that the Receipt checkers by the exits, don't add smiley or happy faces on the back of the receipts whenever little kids hand them out - for us parents, it's the little things that matter when having to bring our kids to run errands. read more

Nice to have another option in the Tri-Valley, should relieve some foot traffic at the Danville and Livermore locations. Day after thanksgiving was busy but manageable. Parking lot was another story. read more

Rotisserie chicken is always not thoroughly cooked. Its pink! Someone can get sick if they dont cook it again at home. Not the first time this happens. Not buying it anymore read more

Costco - Raw chicken - Wholesale Stores Near Me - Pleasanton, California

The lady that stocks the fruit is extremely rude can someone please train her on customer service I asked her if she knew where the kiwis are and she said can you read it's right there read more

Beware, Costco EV charging will not honor EE membership, and charge you full price to recharge. Without any notification.

This Costco is definitely one of the best. It is smaller than the average Costco but that is the beauty of it. You can get in and out a lot faster than usual. read more

This place is terrible! I went on a weekday around 2pm and there are just herds of workers just standing around not doing ANYTHING. There were 2 registers open with no one helping load the carts and even when I asked if someone could please load my cart using the boxes like a normal Costco does the guy says sure and then DIDN'T DO IT, I was holding my baby so my hands were full so I don't know how this guy thought I was gonna do it and he just kept scanning and putting it in the cart. I had to yell at the group of 6 PEOPLE standing by the checkout just bull$&@$&@ around to help put my stuff into boxes. And then they had to unload and reload my cart but they were blocking the check out and the guy just chest checking other people out and they are all trying to get around my cart so it was just a cluster. Then walking out to my car I see the carts stalls in the parking lot were so full they were blocking traffic and there were 4 cart guys all just standing around the carts not moving them or anything. Just the most dysfunctional horrible Costco I have ever been to! read more

Costco is always consistent and provides value when you shop there. We went new Pleasanton, CA store and it was huge

Thanks to Lane he made my day. Helped put my kitties litter in my car. Great employee. Costco you need to let him know he was acknowledged and what a great employee he is. read more

Terrible customer service, I called and asked if there were Pokémon available and the lady told me they have not received it yet but there is a line outside so I get there 10 min later and it's sold out. read more

Tbh. This is a review for the AT&T kiosk. I know they are not part of Costco but Costco should know and care about what quality care and service these vendors are selling to us. So basically my wife and I were LIEED to. What I mean by that is they told me there is a promo for trading a phone that we don't use and that as long as it turns on, we would get a credit of $350.00 towrds the new phone. Well I called AT&T to ask them how come we didn't get a box for the phone so we can send it to them. Well they told me that they won't credit it me because the phone is too old. Wow... We got duped. Not only that they told me that the phone my wife was gonna get was the Samsung Galaxy 25 Ultra... And kiosk people told me that's what she is getting. And nope. She's getting the standard S25 and not the Ultra. And of course we can't cancel the order because the phones are already on it's way and we may get charged a restocking fee if we cancel it and send it back. Costco needs to find a way to oversee these clowns and make sure what they are saying is true. I know AT&T is not a part of Costco but Costco needs to know what type of shenanigans is going on. Costco should be on the hook for who they are allowing to sell and what service they are giving Costco members or getting. Everytime we walk near the electronic section we get approached by them and that makes not even want to come through the front door just to avoid them. I have AT&T a shot and the blew it big time. I knew there was a reason why I avoid them from the get go. read more

Location is convenient but the staff are slow. Especially the guys checking your receipt, he lifts up each item to count and verify description against everyone's receipt. A little excessive. This seems to be a problem when the line backs up to the food court even though there are 3 people responsible for checking receipts on exit. read more

WTF Costco! Why sell whole beam coffee if you no longer have the grinders? This was done with NO notification or notice given. Tonight, I purchased some coffee tonight, after checking out I walked around looking for the grinders with no luck. I was told by an associate that they were removed! So I went straight to the return line to get a refund. read more

recently shopped at Costco and was impressed by the fantastic service I received. The staff were extremely helpful, offering assistance when I couldn't find what I needed. The quality of their fresh produce and meats is always outstanding, and their Kirkland Signature products are top-tier. For the value, you can't beat Costco - I save so much on bulk purchases, and the overall quality never disappoints. It's definitely worth the membership read more

Store wise, the new Costco is great, the layout looks good. It's clean. However, after checking out, I went up to the food court. And I'll be honest I don't normally go to the Costco food court so it was a new learning experience for me. After paying I'm assuming they're going to call a number because now I have a number, however I notice after a while that's not happening so I go up to the window and ask the person working there. Am I waiting for a number or do I check in with you. This is where the problem is Shay was the woman working in the front and not so much as a smile how are you? I'm not expecting her to love her job, but I'm expecting her to not hate having to do it. She rolled her eyes doesn't answer my question and just grabbed my food and put it on the counter. She did not even say here is your food so for a moment, I really thought she was ignoring me. It was just such a bizarre interaction. so I still don't know if that's what I should be doing because she didn't answer my question. So overall the food court could use a little bit more signage at least or to be clear on what you do after you pay for your food. And definitely that employee should not be working at a member facing area. read more

Love that it's closer to my home . Great service . Had a hot dog on the way out and it excellent along with smoothie