Today, Sunday December 14th around 5:00 PM, I had a very unpleasant experience at the Costco in Pleasanton. One of the aisles was closed, and there was an employee standing on the opposite end of the aisle, laughing and chatting with a coworker. Several of us were waiting, and after almost 10 minutes, no one came over to assist, explain the reason for the closure, or ask what we needed. I was only trying to grab a drink and leave, and I had other errands to get to. After waiting for a long time with no help or communication, I crossed the aisle to quickly get what I needed. At that point, the employee suddenly ran toward me and yelled that I wasn't supposed to cross. I understand that crossing was not allowed, but the way she handled the situation was extremely rude and aggressive. There was no attempt to calmly explain the situation or provide customer service. I've been to many Costco locations, and this is the first time I've had such a negative experience. A simple explanation, communication, or basic courtesy would have made a big difference. Unfortunately, the employee's attitude and behavior were unprofessional and left a very bad impression. read more

Costco is a retail powerhouse celebrated for its unwavering commitment to both customer value and employee satisfaction. By utilizing a membership-based model, the company strips away traditional retail frills to pass dramatic savings directly to its shoppers. The result is unmatched quality and bulk affordability, particularly highlighted by their highly regarded private label, Kirkland Signature. read more

I guess this is 5 stars. The parking lot isn't as chaotic as some other costcos in my area. It delivers on everything that costco is supposed to do. I don't know if anyone checks reviews for costco before visiting, but if you do, this one should meet your costco expectations. Enjoy, lol. read more

I'm a regular customer of Costco gas as they have a discount price and quality gas. This station opened on the same day as Costco warehouse the day before Thanksgiving. It's easy to access off Johnson drive. I previously had to drive to Livermore or Danville to fill up. So happy we have a Costco has in Pleasanton! read more

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New Costco, quick turnaround on the fuel lines The sheer number of people and continuously rotating people shopping and leaving helps ensure there is no rush. The food is as always cheap and filling. This shop has all the essentials we'll stocked and good availability. read more

It's only been open for days and the lines are already wrapping around the corner. Johnson drive has some bottle neck as it is a road way parallel to the high way. The traffic is insane. Parking is hard. Mila already hosted tasting with Uncle Roger here - a perfect place for celebrity sighting. My friend thinks this place offers better Asian American options. And uncle roger's appearance only got young people more excited. I saw families arriving in big vans to visit the Grand Opening Month - now. This place has good alcohol selections, fancy drinks (pleasanton worthy). There's an outrageous Bordeaux tasting kit and priced insanely but impressive to look at. Overall busy, lots of staff, lots of products, your typical costco with some grand opening excitement. I will oscillate between here and Livermore. I like both. But new is definitely exciting. Worth a visit. Traffic is insane. read more

Had to check out the newest Costco in the Bay Area. There are charging stations in the parking lot, so def a plus. Layout was nice as they def stacked the items that you are probably going to buy in the front of the store. I like going up and down each aisle and didn't find any products unique to this store. read more

This Costco is brand new, it opened a couple weeks ago so it got a lot of foot traffic to see if there was anything fun and unique. The Costco is a good size and has a lot a similar layout to the Richmond Costco which is the Costco I regularly go to. They do have a wider selection of prepared foods in their meats section, including a whole aisle for sushi (rolls, nigiri and sashimi) which looked pretty legit. I will say their parking lot looks smaller than some of the regional Costcos. I drive an EV, so I was pleasantly surpised there are EV chargers there, that's the first time I've seen EV chargers at a Costco. They have a gas station which is also pretty busy. The time I went was just after Thanksgiving and it was unusually busier than most Costcos, I wonder if that'll stabilize if people don't go out of their way to check out this Costco over ones that are more convienently located. read more

I like that have 2 full frozen food aisles of Asian food. I go about once a week to try something new. read more

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Poor customer service to the lady name Chloe whom She address a manager in the store , she loves to chitchat with other young customer service before addressing your concern, the way she talk , like she's a superior or part owner of the store lol I hope this Pleasnton Costco customer service and management be upgraded like Livermore and Danville , pleasanton needs some upgrade of the personnel , read more

Finally had a chance to stop by the newly build Costco and overall pretty impressed. Starting off, the parking lot seems to be the same size as the one in Danville, might do a quick once around down the line if it gets busy and I have to drive around looking for a parking spot to actually get a feel how big it is. What I do love is they have a more expanded handicap parking area and even charging area for the electric cars. Entrance is similar to Livermore's and the the overall layout is pretty nice. I know it's new but honestly was kinda of surprised to see how many pallets on the sale floor. But overall wasn't too bad and with the seemingly expanded and bigger sales floor they do have a decent amount of stuff I've never seen in Danville. Since it's a tad closer, I might try to stop by more often and explore more of it. read more

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The Pleasanton Costco had its grand opening this week. It drew a big crowd. Finding a parking spot was challenging. This location carries items I've not seen at the San Leandro, Hayward and Milpitas locations which are more conveniently located for me. The novel items are an interesting draw. I'd shop here again if I'm in the area. read more

I've been a member at Costco for 30 years, and in that time never experienced poor customer service. A worker was blocking part of the aisle and talking with another employee. My husband and proceeded to walk around him and he makes a sarcastic remark "I guess I can take a break now". Looking straight at us, like can you guys walk faster!! Such a RUDE comment. I did speak to a manager, however how do I know she even located this employee? Very disappointed with the conduct of this employee!!! read more

This review is for their optical department. I've always received good service. I ordered 2 pairs of glasses online. I ended up sitting on them so the frames on them don't stay on any more. I contacted their customer care online & they said to email them bc they couldn't swap the lenses with the frames. I went back to the store & explained what happened and they're replacing the frames for free. I've had these glasses for less than a year so I'm happy I won't have to buy more glasses, especially since my vision changes often. I'll report back once my replacement frames are in. I'll be sure to take better care of my glasses as well. Costco has always had really great customer service. read more

If Dante had written an additional circle of hell exclusively for those who fear the overwhelming presence of shopping carts, it would be the parking lot of this particular Costco. Never in my life have I borne witness to such an absurd, unfathomable, almost spiritual overabundance of metal-framed, four-wheeled, consumer-laden chariots of capitalism. It is as if a great and mighty shopping cart deity has blessed this land with an eternal downpour of industrial steel baskets, ensuring that no man, woman, or child will ever go without a means to transport their bulk-packaged treasures. Let us begin with the entrance, where a phalanx of carts, stretching as far as the eye can see, stands in rigid formation. One does not merely grab a cart here--it is more like selecting a warhorse before charging into battle. And if, by some impossible fate, you arrive and find yourself without one, do not despair! Fear not! For an army of carts, numbering in the hundreds--nay, thousands!--awaits your grasp, replenished at all hours by diligent attendants who seem to have pledged their lives to the ceaseless redistribution of these steel behemoths. Venture forth into the warehouse, and the omnipresence of carts only grows stronger. One cannot take more than a few steps without narrowly avoiding a head-on collision with a fellow shopper wielding an overburdened vessel of oversized mayonnaise jars and an inexplicable six-pack of kayaks. The aisles, though seemingly vast, are mere illusion--because when each cart resembles a small SUV, the space between you and the next determined customer narrows to a tight squeeze, making every trip through the snack aisle a high-stakes game of cart-based Tetris. And then, the parking lot--ah, the pièce de résistance of this wheeled madness! Here, the shopping carts live wild and free, liberated from the constraints of designated corrals. Some rest sideways in parking spots, as if exhausted from a long journey. Others migrate in herds, rolling with the wind, seeking a new purpose. Many lie abandoned in tragic, lonesome positions, forgotten by their former masters. The valiant Costco employees, armed with those mighty push-bar machines, wrangle them into submission, yet their numbers never seem to dwindle. One can only assume the carts reproduce spontaneously, a phenomenon perhaps studied by top physicists at MIT. Do I recommend this Costco? Absolutely. But prepare yourself, traveler. Here, shopping carts are not mere tools--they are a way of life. read more

Best Costco experience with MATT in the optometrist department! He whole-heartedly helped me fixed my glasses when I thought there was no chance of saving it and that I would have gone back to college, struggling since I had no time. He is genuine in his craft and made sure everything was working before letting us go, especially when he noticed my glasses were loose on me. I would totally recommend him if you need anything to do with glasses repairs or selling quality glasses. I want to express my gratitude through this review! Thank you again Matt! read more

I visited Costco with a Costco Shop gift card I received as a gift. I don't have a membership, so I checked with the membership services desk when I arrived to confirm I could use the gift card without one. They assured me that I could. At checkout, the cashier (QuiHong) didn't know how to process the gift card and called over a supervisor. I didn't catch her name, but she was a middle-aged Asian woman. What happened next was outrageous. She yelled at me in front of everyone in line: "You can't pay if you don't have a membership!" I explained that I had already confirmed with customer service that I could. She demanded a physical membership card, and I showed her the digital version as per the instructions. Then she yelled again, "How are you going to pay?" I said credit card. She snapped, "No! No membership means no credit card." Apparently, I could only use debit or cash--but she made no effort to explain that upfront. Just repeated yelling, condescension, and public humiliation. The entire experience was embarrassing, unprofessional, and completely avoidable if she had just calmly explained the policy. I've never been treated this poorly by a customer service employee anywhere. Costco, you need to train your staff on both your policies and basic human decency. read more

Let's build a Costco and give it 20 parking spots. That's what it feels like. Weekend or evening any day, forget about it. Unless you come here at 7am, well before they open. But at 11am on a Tuesday, you'll be lucky to get a spot after circling for 10 minutes or following someone to their car once they've come out the store. I came here, couldn't turn at the first stop sign, after a few minutes, I just drove to Danville. I'm certain I got there, shopped, and got back home before anyone else even found parking in Pleasanton. It's clean inside though... read more

Costco - What's in his photo? Confusion. Nonsense. Sadness - Wholesale Stores Near Me - Pleasanton, California

Everything ! The quality of the food the service and friendly employees . Just great and the good court !

This is the usual Costco Gas Station. It is a nightmare at peak times, but pleasant during non-peak times. Prices are always good; well, compared to other brands. read more

Costco - Exterior - Wholesale Stores Near Me - Pleasanton, California

My review is for the gas station. I pulled up to the pump, no wait. Tried to go another pump but there was a lady on the phone walking in the middle of the isles so I couldn't use that row. As I'm pumping my gas that lady walked up to my car still talking on her phone, very unprofessional esp for Costco, and asked me to turn off my heater in my car because of a safety issue. There's no safety issue having my heater on when I have a disability I cannot be in the cold. Still on her phone... she's supposed to be working, and isn't it a safety issue to be on your phone around the pumps? Costco needs to vet their employees because she did not even look professional ....until I saw her badge I didn't know she worked there. This is an ADA issue and I will be bringing it up to them. read more

Employees always are parking in the spots closest to the entrance. Saw multiple employees arrive at 9am and parked right up front since they appeared to be running late. read more

In past month, i had to throw 4 Packs of organic strawberries and then make trip to another store to get the same, stand in Costco returns line twiceit's frustating . read more

Costco - Strawbw - Wholesale Stores Near Me - Pleasanton, California

So nice to have Costco in Pleasanton, with a gas station, too! I've been consistently happy with the selections and service.

This Costco is USUALLY a good experience‼ I say "usually" because the last 2 times we have gone, it has not been! We were severely and unnecessarily delayed by employee George at the exit both times. We approach the exit the first time...One line has 1 cart being checked, the other has 3 in line. Naturally, we go to the shorter receipt check line...That was a mistake‼ The longer line is through the exit before we move forward ONE cart! When we finally hand our receipts to George we quickly ascertain why... With an immediate attitude of suspicion he peruses the receipts and rifles through the PREVIOUSLY neatly-packed cart to check and count every item...one by one. Soon enough, he cannot figure out an item printed on the receipt and he suddenly demands we find the item ourselves and show him! Other carts whiz by the other line in which the receipt checker does a quick count and scan of each cart. Then, the second time we ended up in George's line it felt like we were on Punk'd...It was even longer of a delay that time...to the point where I was late to an extremely important appointment‼ I hope this issue gets resolved soon. The pizza at this Costco is good and it has good variety of products. The samples are always fun. It is clean and has the new muffins. read more

Always exciting merchandise all over. Quality and values every day. They even sell gold and silver bars and trophy wines. read more

Costco - Silver bars. - Wholesale Stores Near Me - Pleasanton, California

The help, the staff's attitude and overall experience went above what I expected. I highly recommend this store.

This location is huge, I'm very much convinced that whatever the ethic demographic population in the area Costco caters and provide vast quantities of different type of food that everyone can enjoy. They even have butter chicken with naan on the ready to eat section among with the usual herb butter salmon, mashed potatoes, beef bulgogi, yum so much to choose from. Will definitely be coming back for more. Also, the staff are organized even if the lines are long, they were quick t at the register line, it honestly didn't feel like I was standing in the line for over 10 minutes and out the door. read more

Will in the tire center was super helpful to me today with figuring out the psi needed for my hot tires. The constant anxiety of seeing my tps light one was bothersome and not really knowing much about cars I just found him to go way above and beyond! There's no separate yelp for this location tire center yet but he deserves this recognition so here it is! Thank you for hiring helpful and nice employees! read more

Costco - Wholesale Stores Near Me - Pleasanton, California

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Day 1 was absolute garbage. I had my cart emptied and taken by someone. I got hit with a cart by some lady who pretended not to speak English to avoid an apology. Cringe TikTok influencers trying to get content for their ridiculous accounts. Waves of rude people. Cramped space. Fighting in the parking lot. I'd wait a few months before even considering coming back to this place. It was an absolute sh*tshow read more

Super convenient location to my work and they have the gas station here too! Tire center opened as well. I didn't really see any special items here so I just got my usual house supplies, bottled water, eggs, and rotisserie chicken. Parking was plentiful on a weekday. Glad there's another Costco in the area! read more

I was in the Optical department and had to have my eyeglasses repaired. Jerika was so helpful and kind. She made my day. Thank you so much for fixing them! read more

I'm giving it a 3 because those guys on the door when you check out 1. Don't know how to count... 2. They really gonna count everything on your cart even when you used the cashiers to checkout. I would understand if it was a self checkout.. like come on I go to Danville and they only check the most expensive stuff and just glance at your cart. They start counting before you even get to them! They really need to train them better at eyeing this stuff! Come on we are in Pleasanton! read more

Costco Store is always amazing, they get a solid 5/5 stars in my book! The staff is consistently helpful, efficient, and friendly. The Costco Optometry team is also fantastic! They're kind, understanding, and always willing to help. Another 5/5 for them! However, my experience with Costco Optical is what brought my rating down by 2 stars. The young woman working there was incredibly rude. I asked a simple question and was met with a condescending "I don't know" and an eye roll. Rather than making any effort to assist me, she responded with a dismissive attitude and told me I should take my question back to Optometry because she didn't know. If you don't want to be there, then don't be there. Working with the public requires at least a basic level of courtesy - she showed none. To be clear, it wasn't busy. I visited well before closing and was one of only two people in the area; the other person was just browsing. There was no excuse for the lack of professionalism or the negative attitude. Very disappointing. read more

We took a late evening shopping after dinner with friends. We were not the last people out, but first the cashier told us she could scan everything in the cart without taking them out. We were ok about that until I told her that I was going to grab some boxes. She at first said the store didn't encourage them to box stuff for clients. I pointed over the corner and said I would only need to grab a few boxes from that pile. She let me grab a few. Then when we were trying to load the stuff to the car. There was a long hair with bond highlight, short built woman told us to hurry and leave. We were already in the parking lot and we were not in any line or congested any cars or anyone. We were not even stopping her to move the carts back to the store. Honestly, if its not convenient, we were not visit this Costco. If any managers know who I was talking about, she needs to be fired. She was totally rude to customers. No more visit this Costco. read more

Hardly no wait at the gas station, but I usually go during the week not weekends and also the lines inside.

I like this Pleasanton Costco. Been here on a weekday and a weekend. Weekends are very crowded, but there is still lots of parking and lines move rather quickly. Gasoline station lanes are wide and price of gas is very good. read more

I recently checked out the new Costco because they had a meet and greet with Uncle Roger. I'm giving this Costco three stars because the experience was absolutely terrible. There was no crowd control or planning in terms of how everyone would line up or making sure no one cut in line. I think if there is an event like this where you're promising a meet and greet, there should be better management and crowd control. I'm also not sure if it was the event that day or because this is a new Costco, but the store itself seemed to could have used more staff. The lines were really long and it seemed like they were overwhelmed. I'm assuming it's just because they were new. The only upside to this Costco versus the Livermore Costco is that there is much better parking. You could find a spot pretty easily, which is a huge difference from the Livermore one. read more

Im disappointed that the Receipt checkers by the exits, don't add smiley or happy faces on the back of the receipts whenever little kids hand them out - for us parents, it's the little things that matter when having to bring our kids to run errands. read more

Nice to have another option in the Tri-Valley, should relieve some foot traffic at the Danville and Livermore locations. Day after thanksgiving was busy but manageable. Parking lot was another story. read more